Trusted Agent profile · Canterbury · Kent
Verified
★★★★★
935 reviews across 1 platform
14 Lower Chantry Lane, Canterbury, Kent, CT1 1UF
Part of Miles, see every office.
Miles's office in Canterbury, Kent, at 14 Lower Chantry Lane, is rated 4.7 out of 5 across 935 reviews on 1 platform, including 935 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleJames was a delight to deal with (indeed the whole team was). James quick understanding of what I was looking for was remarkable and his follow up to my various question was always very quick.
Hi Arne, Thank you for your kind words! We're so pleased to hear that James, and the … More
5/5
GoogleRhys was friendly, easy to talk to. Everything felt straightforward and stress-free. Overall, a really nice service and I’d happily recommend them.
Dear Anastasiya, Thank you very much for your kind review. We’re delighted to hear that Rhys made the process feel clear, relaxed, and stress-free while viewing one of our sales … More
5/5
GoogleTop drawer service from the Paynes team. Used them for renting out a house initially and John Buckby was the most engaging gentleman who was so professional and friendly sorting out the right tenants. …
Thank you so much for your glowing review! 🌟 We’re delighted to hear about your positive experiences with both our lettings and sales teams. John Buckby, Liz, Mel, and Lee will be thrilled to know their hard work and professionalism left … More
5/5
GoogleRhys was friendly and helpful before and during the viewings. Professional service.
Dear S Bram, Thank you so much for your kind words and 5-star review. We’re delighted to hear that Rhys made a positive impression and provided friendly, helpful and … More
5/5
GoogleRhys is very helpful during property viewing. He is very approachable and explained everything to our question . I will give 10 out of 10 for his service.
Dear Sumina, Thank you so much for your amazing review! We’re so happy to hear that Rhys' professionalism and approach made your viewing experience such a positive … More
5/5
GoogleReece was very attentive in showing us around a property today, thank you :)
Dear Jaime, We’re really pleased to hear that Rhys was attentive and took the time to show you around the property in Canterbury. Providing a welcoming and informative … More
5/5
GoogleI am very grateful to the agency team for their work. We found our accommodation very quickly and we are very satisfied. They responded to every request we made quickly and in an organized manner.Thank you so much again.
Many thanks Yuliia for your kind words and 5* review, I am delighted the team were able to support you from application to moving into your lovely new home. I have shared this with the whole lettings team who are here to support throughout. John Buckby Lettings Manager
5/5
GoogleI would highly recommend miles & Barr. I was impressed by the strong teamwork. The stand out feature was the feedback pro forma they send out to follow up viewings. Once they hear back from the viewers they send you a copy so you get …
Dear Sharon, Thank you so much for your 5-star recommendation. We’re delighted to hear that our teamwork and communication made such a positive difference to your … More
5/5
GoogleThey just did a valuation of my house - Blake was very professional and knowledgeable - seems like a great team as well
Dear George, Thank you so much for your kind review! We’re delighted to hear that you had a great experience with Blake and found the valuation process both professional and … More
5/5
GoogleThank you to Luke and team who has been very responsive and helpful to us. With your help, we have managed to secure the property we loved and it was very efficient.
Dear Unika, Thank you so much for your lovely message, we’re so pleased to hear that you … More
5/5
GoogleWe had excellent service from start to finish. A realistic valuation and pictures which really did our home justice. We had regular viewings and several offers. We experienced excellent communication from the Trigg team throughout the whole process. We could not recommend them highly enough.
Dear Kathryne Thank you so much for your wonderful 5-star review. We are delighted to hear that you had such a positive experience with us from start to finish. It's fantastic to know that our valuation, marketing photography, and communication throughout the process met your expectations. We always strive to showcase every property at its very best and keep our clients informed every step of the way, so it's especially rewarding to receive such positive feedback. We're thrilled that we were able to generate strong interest in your home, resulting in regular viewings and multiple offers. Thank you for placing your trust in the Trigghomes team and for taking the time to share your experience. Your recommendation means a great deal to us, and we wish you all the very best for the future. I will pass on your review to the sales team. Kind regards Keith Trigg Managing Director
1/5
GoogleThe review is in regards to the sale of "Rosegreen Close, Cheylesmore, Coventry, CV3"... We booked an appointment to view the property and the next day received a call asking if we could put an offer forward and had until 1:30PM to make an offer. We phoned them at 1PM only to be told the buyer had accepted another being extremely unprofessional and rude at least as I do not want to accuse them being dodgy without any proof. Contacted the owner with our offer and next morning we received a phone call from the estate agent being rude and abusive on the phone. Avoid at all cost.
Thank you for taking the time to share your feedback and speak with us directly. We’re sorry to hear that your experience did not meet expectations. Please be assured that our team always strives to act professionally and in line with our clients’ instructions at every stage of the sales process, something we take great pride in and which is reflected in the many positive reviews we receive. Nonetheless, we take your comments seriously and will reflect on them carefully to ensure we continue to improve.
1/5
GoogleWorst experience Agent with whom I was dealing was giving incorrect information. Normally the job of agent is to pass correct message between owner and tenant there was complete message about that. I have been asking for keys few days earlier that was also not met. I am editing my previous message after feedback from JP. I am still of the opinion these kind of letting agency should also hear voice of tenant , based on there feedback it seems I am lying but i was sharing my experience which i have gone through but there was 0 acceptance from other side. Really sad to hear the same.
Hi Adarsh, Your review and comments goes against the many 5* reviews we have received from our Landlord's and Tenants. I have reviewed your case with the lettings team and can see that your comments are unfounded. The property was clearly marketed with the washing machine not included. All of your requests respect of the washing machine were dealt with at the time. Subsequently, your Landlord made arrangements to have it removed. The outside shed was cleared by the Landlord prior to tenancy commencement and this was relaid back to you. The Landlord understanding of your needs for additional storage offered an option of a garage at an extra monthly cost which was clearly relaid to you and you declined. The garage was not and is not part of any of the original marketing. You are unable to take keys until the tenancy has been executed and final compliance checks completed on the day. You requested a Sunday for which our teams take time out with their families, so the move in was accommodated 1st thing on Monday. I am more than satisfied you have been kept fully updated by the lettings team, who have clearly communicated between the Landlord who is self managing the property and yourself. Please don't hesitate to contact me directly on 02476 222 022 otherwise I would ask the review is removed. John Lettings Manager
5/5
GoogleWell; to give a broader context and some background, the man himself, John spent a lot of time at my mortgaged property 2-3 years ago which I was keen to sell and provided invaluable wisdom and guidance on how best to perhaps proceed given my circumstances . Complexities ensued regrettably and fast forward to 2025 I find myself having very slick and professional dealings with the great team, most notably Charlie and Angela at my local branch as i entered the rental market. The team are proficient and to the point certainly never making a mountain out of a mustard seed and have been a joy to deal with. Long may this continue to be the case :)
Many thanks Ciaran for your very kind words and 5* review that has been shared with the team. We strive to give best advice and support to all our clients, be it Vendors Buyers, potential Landlords or Tenants. I am so glad the team were able to support you on the smooth transition as you moved into your new home. I hope you have settled well into the apartment. John Lettings Manager
5/5
GoogleThank you to Luke and team who has been very responsive and helpful to us. With your help, we have managed to secure the property we loved and it was efficient.
Dear Unika, Thank you so much for your lovely message, we’re so pleased to hear that you … More
5/5
GoogleRhys was very friendly and informative and was able to answer all of our questions
Hi Tom, Thank you so much for taking the time to share your feedback. We’re delighted to hear about your positive experience and truly appreciate your support. Our team … More
5/5
GoogleAbsolutely a fantastic service from start to finish. Justine and her staff kept me up to date with everything. I would rate them 5stars plus . I have been using Paynes for over 15years who look after all my rented properties. And I have never had a reason to change . Thank you so much to everyone at Paynes.
Thank you for reviewing Payne Associates and giving us a five star review.
5/5
GoogleA fantastically friendly and efficient service. Excellent marketing and the team kept us updated throughout the process, liaising with our solicitor, the buyer and the buyers representatives and helped to bring our sale to a successful conclusion. We would highly recommend their first class professional service.
Dear Guy Thank you so much for your wonderful review. We’re delighted to hear that you found our service friendly, efficient, and supportive throughout your sale. Our team takes great pride in providing clear communication and seamless coordination between all parties, so it’s especially rewarding to know this made a positive difference to your experience. It was a pleasure working with you, and we’re thrilled we could help bring your sale to a successful conclusion. Your recommendation means a great deal to us. Wishing you all the very best for the future. Keith Trigg Managing Director
5/5
GoogleThe staff at Miles & Barr are exceptional. I recently moved into a property and they couldn’t have been more helpful and re-assuring. I dealt mainly with Tye Barker, who was my liaison from the inception of renting the property. Nothing …
Dear Jay, Thank you so much for your wonderful review and for taking the time to share your positive experience. We’re delighted to hear that your move went smoothly and … More
5/5
GoogleWould like to say a huge thank you to the lettings team, you have all been brilliant, helped us through every step of the way, very efficient and now settled in our new home, have recommend you to others and will continue to do so.
Dear Kat Thank you so much for your kind words, recommendations and 5* review. We’re … More
5/5
GoogleI would like to extend my sincere thanks to Rhys Whittock for the exceptional service provided during my recent property search. …
Hi Guray, Thank you so much for your thoughtful and detailed feedback. We’re delighted to hear that Rhys provided such exceptional support during your property search and … More
5/5
GoogleRhys was amazing listened to what we were looking for and extremely knowledgeable and friendly
Dear Sharlotte, Thank you so much for taking the time to leave a 5-star review! We’re thrilled to hear that Rhys was able to understand exactly what you were looking for and … More
5/5
GoogleRhys was excellent, very professional, friendly and approachable. He handled everything efficiently and with a friendly manner. I would gladly work with him again.
Hi Fatte, Thank you for your lovely feedback! We’re delighted to hear that Rhys provided such professional, friendly, and efficient service. It’s great to know you’d be … More
5/5
GoogleBen greeted me outside the property and was engaging and warm. He was understanding and listened to my non negotiables while really showcasing what was available. I felt in safe hands while considering a huge life decision.
Dear Bobby, Thank you so much for your wonderful 5-star review. We're so delighted to hear that Ben made you feel welcome from the moment you arrived and took the time to … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Miles, Canterbury won Trusted Agent; Miles, Broadstairs won Trusted Agent.
