Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleGood internet marketing, however the personal experience was disappointing. When it came to getting the price right they were not proactive so in my view the sale took longer than it could have done. I understand that in the current market it is difficult to pitch the price, but I initiated all conversations with them regarding this. I also was led to believe that they would undertake the final meter readings, as I do not live on the Island. However, they left this to the Buyer, and 4 days after completion I still have not received the gas reading. If I had known they were leaving the readings to the buyer I would gave arranged for a friend to take the readings.
Stephen · 19 January 2026
Agent replied · 19 August 2026
Dear Stephen,
Thank you for taking the time to leave a review.
I’m pleased to hear that you felt our marketing of the property was strong, as this is often the key driver of interest from prospective purchasers. That said, I’m sorry to learn that you felt we weren’t proactive, as that is certainly not the experience we aim to provide, as a family run business our reputation is highly important to us.
From our records, we initially suggested an adjustment to the marketing price in May and continued to provide updates throughout the process, including a detailed lettings valuation on 2nd September at your request.
With regard to the meter readings, this is typically the responsibility of the buyer and seller, as the utility contracts are held directly with them rather than the selling agent. However, I do appreciate that this may have been particularly important given your distance from the property, and I apologise if you feel we fell short in this area.
Considering the nature of the market and the location of the property, I believe the team worked hard to progress matters from the agreed sale date in early October through to completion in January. Many properties within the development have remained unsold for over 12 months, so achieving completion within this timeframe was a positive outcome.
I wish you all the very best for the future.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
GoogleOur move to Canterbury has been a long one, and throughout our search and move, we've dealt with a lot of agents. We first saw a property with Miles and Barr in 2022, and finally purchased a property in 2025. Throughout our search Brooke …
Nick · 16 September 2025
Agent replied · 6 June 2026
Dear Nick,
Thank you so much for taking the time to leave such a thoughtful review.
We’re delighted to hear that, after a long journey, you’ve found your new home … More
★★★★★ 5/5
GoogleHonestly the best estate agents in Coventry we have dealt with in our moving process even though we only bought from them.
Vanessa is so good at her job, she found us a the perfect property at short …
Amy · 11 November 2025
Agent replied · 11 August 2026
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with our team, even as a buyer. … More
★★★★★ 3/5
GoogleMy experience with Miles & Barr has been very mixed.
The viewing process was smooth and, once my flatmate and I had found a place we liked, the initial application process was straightforward.
Following this, we were put in touch with the referencing team, who dealt with everything that needed to be completed before our move-in date. We had requested a clean, and Miles & Barr also arranged for an EICR to be completed as part of the necessary legal requirements. The cleaning and EICR were both completed, although our move-in date was pushed back by a week due to contractor availability. We were then told that a new consumer unit needed to be fitted, which the landlord agreed to and was subsequently completed.
Unfortunately, the communication throughout this period was very frustrating. The referencing team were very difficult to get hold of directly, and on most occasions I had to contact the sales team and ask them to forward my call on to the referencing team. My flatmate and I had to chase for updates almost daily, and very little information was proactively communicated to us. For example, we only found out that the new consumer unit had been agreed to and fitted because we phoned to ask for an update.
As our move-in date depended on this work being completed, the lack of communication made it difficult to plan things such as van hire, broadband installation and setting up our utility bills.
Since moving in, we have had a few small issues, but our property manager has been responsive and proactive in dealing with them, so I am hopeful that this will continue.
Overall, the initial letting process was good, but the communication and management of the period leading up to our move-in could have been much better.
Ella · 9 September 2026
★★★★★ 5/5
GoogleRhys Whittock was very knowledgeable in sales for properties and I enjoyed coming out to the viewing. If anyone wants to understand a bit more about the market and have questions that haven’t been answered I feel like Rhys would be the best person to go to. :)
Eliza · 10 August 2025
Agent replied · 6 June 2026
Dear Eliza,
Thank you so much for your kind words and for taking the time to leave a review. … More
★★★★★ 5/5
GoogleExcellent service!!! Vicki and Vanessa were brilliant and they were so lovely 100% recommend working with them
Elizabeth · 11 May 2026
Agent replied · 11 August 2026
Thank you so much for your wonderful review! We’re thrilled to hear you received excellent service from Vicki and Vanessa. They’ll be so pleased to know their hard work and friendly approach made such a positive impression. Your recommendation means a great deal to us. Thank you again for your support!
★★★★★ 5/5
GoogleIncredible communication and excellent service, the team is very patient and understanding with a particular shoutout to Bradley and Jed for their help
Liam · 25 March 2026
Agent replied · 22 April 2026
Dear Liam,
Thank you so much for your fantastic feedback!
We’re thrilled to hear that you had such a positive experience with our team and … More
★★★★★ 5/5
GoogleRhys was really helpful in showing us around two properties. He was punctual and had confirmed the appointments beforehand to ensure we were attending. He gave us plenty of time to look around the properties (we didn’t feel rushed) and …
Katie · 16 October 2025
Agent replied · 20 March 2026
Dear Katie,
Thank you for your lovely review! We're so pleased to hear that you had such a positive experience viewing properties with Rhys. He takes great pride in being … More
★★★★★ 5/5
GoogleHighly professional and responsive letting agent. They handled all my queries promptly throughout the process and made everything smooth and stress-free. Excellent communication and service, highly recommended! A big thank you to the entire lettings team, especially Justin, for her professionalism and efficiency throughout the process.
A · 15 August 2025
Agent replied · 15 August 2026
Thank you so much for your kind words and glowing review! We're thrilled to hear that you had such a smooth and stress-free experience with our lettings team. Excellent communication and service are at the heart of what we do, so it's great to know we delivered on that. We'll be sure to pass your lovely feedback on to Justin, she’ll be delighted to hear it! If you ever need anything in the future, we're just a phone call away.
Thanks again for choosing us!, The Lettings Team
★★★★★ 5/5
GoogleVery good experience. And I will recommend friends in future to buy from Miless&barr. Denise was so good with the sale. She make sure everything goes smoothly. Georgia was there to help. Very good team hope to do more business with miless&barr. You guy's are fantastic
Cindy · 22 August 2025
Agent replied · 22 August 2026
Hi Cindy,
Thank you so much for your kind words and lovely feedback!
We’re thrilled to hear you had such a positive experience with us. It’s great to … More
★★★★★ 5/5
GoogleThe entire lettings team Rebecca Claire and kat are incredible people. They all went well and truly above and beyond for me and my family. The understanding & care from start to finish was like no other. We're all so grateful for each of them 1000% would recommend them as your never find people like these anywhere else !
Kate · 19 June 2026
Agent replied · 19 August 2026
Dear Kate
Thank you so much for your wonderful review! We are absolutely delighted to hear about your positive experience with Rebecca, Claire, and Kat.
Providing exceptional service, support, and understanding throughout every step of the journey is something we take great pride in, so it's fantastic to know that the team made such a meaningful difference for you and your family. Your kind words about their care, dedication, and willingness to go above and beyond will mean a great deal to them.
Thank you for placing your trust in us and for taking the time to share your experience. We truly appreciate your recommendation and wish you and your family every happiness in your new home.
I will pass on your feedback to the team.
Kind regards
Keith Trigg
Managing Director
★★★★★ 5/5
GoogleI had a fantastic experience with Miles & Barr during my home purchase, and I’d like to give a special thanks to Luke for his exceptional support. From the very first viewing to the final stages, he was professional, approachable, and …
Kwan · 30 September 2025
Agent replied · 22 August 2026
Hi Kwan,
Thank you so much for your kind and detailed review! We're thrilled to hear you … More
★★★★★ 5/5
GoogleCouldn’t recommend Miles & Barr enough. I’m relocating from London and they were super accommodating with the viewing and have been great at communicating throughout. Rhys was fab at the viewing and answered all my questions. A big thank …
Gemma · 16 October 2025
Agent replied · 20 March 2026
Hi Gemma,
Thank you for your fantastic feedback! We’re thrilled to hear that Rhys and Luke provided such helpful and proactive support during your relocation and property … More
★★★★★ 5/5
GoogleMelanie took the trouble to come and explain what Miles & Barr were able to offer as letting agents . She explained everything clearly for us as prospective first time Landlords.
She visited the property with us on the valuation and the general presentation of the property for potential tenants.
Gary · 9 August 2026
Agent replied · 20 July 2026
Dear Gary,
Thank you for your wonderful 5-star review for Melanie! We're delighted to hear she was able to guide you through the process of becoming first-time landlords with clear advice and support. Taking the time to explain our services, visit your property and offer guidance on presenting it to prospective tenants is all part of ensuring our clients feel informed and confident every step of the way.
Your kind feedback will mean a great deal to Melanie and we'll be sure to pass it on. Thank you for choosing Miles & Barr!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleI rented out my property recently through M & B. They gave me all the advice I needed such as electrical and gas checks and got me a good price. Credit.and persona checks are being carried out. They are professional and do what they say.
Nick · 10 September 2026
Agent replied · 16 September 2026
Dear Nick,
Thank you so much for your fantastic 5-star review! It’s great to hear that you felt supported throughout the process and that our advice helped make renting out your property as straightforward as possible.
We really appreciate your kind words about our service. We pride ourselves on being professional, keeping things clear and doing exactly what we say we’ll do. Thank you again for choosing Miles & Barr - it’s been a pleasure helping you!
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleNaomi from Miles and Barr was excellent. She made time for me to do a viewing last minute and was a great help throughout the whole process. She answered all my questions, didn't rush me during the walkthrough, and made what is usually a stressful experience feel completely seamless. Highly recommended!
James · 30 July 2026
Agent replied · 2 August 2026
Dear James,
Thank you for your fantastic 5-star review! We're so pleased to hear that Naomi provided such excellent service. Going the extra mile to accommodate a last-minute viewing, ensuring all your questions were answered and giving you the time you needed are exactly the standards we strive for. It's wonderful to know she made what can often be a stressful experience feel seamless. Your recommendation means a great deal to Naomi and the whole team at Miles & Barr Canterbury. We wish you all the very best and are here if we can help with anything in the future.
Best wishes,
The Miles & Barr Team
★★★★★ 5/5
GoogleThanks to Rhys for the his help to show lovely properties
Home · 4 June 2026
Agent replied · 5 June 2026
Thank you so much for your lovely 5-star review. We're delighted to hear that Rhys was able to help you when showing you around some of our sales properties today. Providing a friendly and helpful service is something we pride ourselves on … More
★★★★★ 5/5
GoogleWe had a viewing in Little Bourne with Reys. He was polite and approachable, and the viewing went smoothly, Reys was also easy to communicate with and made the process straightforward
Salah · 20 December 2025
Agent replied · 20 March 2026
Dear Salah,
Thank you so much for the lovely 5-star review for Rhys! We're really glad to hear your recent viewing in Littlebourne went so smoothly and that Rhys not only … More
★★★★★ 5/5
GoogleWe recently worked with Brooke and she was great. Some agents aren't really that knowledgeable or seem that bothered, but Brooke was fully engaged and made the viewing really enjoyable. Brooke was always really professional and reactive in …
Christian · 30 September 2025
Agent replied · 22 August 2026
Hi Christian,
Thank you for your kind review! We're so pleased to hear that Brooke made such a … More
★★★★★ 5/5
GoogleJed Hunt , Sales advisor has been excellent in our properties viewing in Canterbury with his punctuality & polite manner. Thank you Jed for your kind help in showing us the properties. Fingers crossed 🤞 for the new house. …
Dil · 20 September 2025
Agent replied · 20 March 2026
Dear Dil,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review. … More
★★★★★ 5/5
GoogleRhys was really helpful and informative. Any questions he didn’t have an answer for, he made a note of to ask the owners
Jacob · 20 February 2026
Agent replied · 20 March 2026
Dear Jacob,
Thank you very much for your kind review. We’re pleased to hear that Rhys was helpful and took the time to follow up on any questions he couldn’t answer … More
★★★★★ 4/5
GoogleJed was punctual and waiting for us outside the property. He was friendly, engaging and listened to our questions and thoughts. I am sure when he has been in the role a little longer his confidence will grow more.
Natasha · 20 September 2025
Agent replied · 20 March 2026
Hi Natasha,
Thank you for sharing your feedback. We’re pleased to hear that Jed made a positive impression with his punctuality, friendliness, and attentiveness. We’re … More
★★★★★ 5/5
GoogleRhys was an exceptional estate agent at our viewing of Zealand road. Friendly, thorough and brought a lot of positive energy to our viewing. Great asset to the team.
Daniel · 20 December 2025
Agent replied · 20 March 2026
Dear Daniel,
Thank you so much for taking the time to leave your wonderful review! We’re delighted to hear that Rhys made such a positive impression during your viewing on … More
★★★★★ 5/5
GoogleThe team, in particular Amelia, were very helpful throughout the entire process to rent a home. As a first time renter, they answered all the questions I had quickly and got everything sorted. Would highly recommend!
Umar · 15 October 2025
Agent replied · 15 August 2026
Thank you so much for your lovely feedback! We’re thrilled to hear that Amelia and the team were able to make your first renting experience smooth and stress-free. It’s great to know all your questions were answered and everything went seamlessly. We truly appreciate your recommendation!, John Payne Estate Agents Team
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