Trusted Agent profile · Canterbury
★★★★★
490 reviews across 2 platforms
79 Castle Street, Canterbury, CT1 2QD, CT1 2QD
Mann's office in Canterbury, at 79 Castle Street, is rated 3.4 out of 5 across 490 reviews on two platforms, including 267 Google reviews rated 4.2.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleI recently let the property through the Mann letting agent team. I highly recommend and appreciate your service. It was very helpful and quick. Thank you for everyone who support us.
Thank you Chathuri for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleAbsolutely horrific company. I rented a property for a year from them and it was in a shocking state when I moved in- filthy dirty, lots of things were broken including the washing machine and the only toilet. Throughout the whole 12 month contract these things were never sorted and I was just fobbed off by everyone and nobody cared one bit about my kids and my safety and just wanted their extortionate rent each month. I had to clean, fix and redecorate everything myself and pay for it all. Disgraceful and extremely rude.
4/5
GoogleHelpful and friendly staff. Good service overall
5/5
GoogleI highly recommend Mann Countrywide. Had a great experience with Jordon and Paul who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! Thanks again!
Thank you for your thoughtful 5* review Hasan! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuality service when needed most, knowledgable, and professional whilst still providing a personal touch. Great communication just what is needed.
Thank you so much for your wonderful 5* review Nathan! We're thrilled to hear that you found our service knowledgeable and professional, with a personal touch. Your kind words about our communication mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleCan't recommend highly enough! Rafaela was incredibly helpful and helped me find the perfect flat to rent and made it a stress free process.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleI had a very good experience with Mann Country wide lettings. It was hassle free and smooth..and also, thanks to Danny and Lauren for all the help in securing our space.
2/5
TrustpilotVery disappointing experience from a High street agent
Intial consultation seemed positive but things then went downhill as floor plans needed repeated correction and appointed photographer seemed uninspired and uninterested. Several images needed replacing by agenciesphone shots. The online description contained missing text, errors and general failure to inspire prospective buyers. Then followed weeks of silence, a couple of marketing reports,when requested, but no viewings and no feedback. Desperately disappointing.
5/5
GoogleI highly recommend Mann Countrywide. Had a great experience with Jazmyn and Lauren who made things easy and smooth and made the process a lot less stressful than what I imagined it would be! They managed to solve pressing issues swiftly and reliably. Thank you!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThe Worst Kind of Estate Agent Experience
No wonder the majority of reviews on here are atrocious. The Beckenham Branch is the worst kind of estate agent experience you could wish for. They cancel appointments, but never bother to call back to rearrange. Every person you speak to tells you a different story, lies, lies, lies. Where is the management and leadership?
5/5
GoogleManager Paul and Jazmyn from the agency were our housing saviors. In a challenging situation, they acted swiftly, using their expertise to find us a suitable rental property. Their professionalism and dedication turned a stressful situation into a smooth experience. Highly recommended for their exceptional service!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe deal mostly with Paul, Lauren and Hayley at Mann Canterbury. We always find them all to be professional and helpful. As agents for our small flat in Canterbury they provide an excellent service for letting and managing the tenancy.
Andrew, thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleExceptional service and communication given throughout me buying a property. They were always on hand to deal with queries in a polite, professional and friendly manor. Felicity, Beth & Abbie worked relentlessly to try and speed up the process fo me, chasing all parties concerned, giving quick replies and supporting me where ever they could. A pleasure to deal with and would definitely highly recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to extend my sincere thanks to all the office staff for their kind treatment, kindness and speed of completion, especially Ms. Hayley L Morgan💐 …
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
2/5
GoogleIncredibly slow with the processes, inefficient and always favours the landlord. Thankfully our landlord was great, but whenever we had to deal with the agency, it was a nightmare.
Hello Bartha, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve been using Mann for the lettings of my properties for 3 years now. Great service, always good communication. I have been dealing with Lauren recently who has been very proactive, going above and beyond to help when I’ve had a question. 5 stars
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleNothing in life is perfect - things go wrong. It's how you deal with problems that counts. Courtesy, sympathy and promptness are hallmarks of a good agent. Look no further than Mann.
Gerald many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotRenting our property
Tim was very efficient and always responded in a timely manner. Made the process of renting our property really smoothe. Would highly recommend.
4/5
TrustpilotAs a new Tenant
As a new TenantAs a new tenant, I have been really impressed with the service and professionalism shown by Jess and Lee, who worked extremely hard to help me get the right property and tenancy agreement for me.They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I cant thank them enough for all their efforts.The whole process has been incredible and, the moving in gift was a lovely token.Thanks again
1/5
TrustpilotTerrible
Terrible. Particularly the strood branch. Every viewing that shows interest - they then can't get hold of. Every single one just disappears never to be heard of again? Then, as soon as you give 28 required notice to end service with them, they stop advertising your property!They never call back when they say they will either.
5/5
GooglePaul, Lauren and Jazmyn have been amazing! They have all been available to support, they are knowledgable and patient! Nothing has been a problem. They respond immediately to any issues and have made my move very smooth running. Extremley highly recomended!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotJust plain incompetent
Just plain incompetent it seems…we put out home on the market with Mann, Paul Goldsmith to be precise, who came across as a genuine and upfront guy… Then the fun started which immediately made us feel uneasy…the photographs done were ok, but the layout drawings were wrong (from supposedly an architect moonlighting when work was slack, doing pictures for estate agents!). The write-up they did was poor to say the least, so I wrote one and insisted it was put out in place of theirs… Initially they said they had people lining up to view property in our road, but it was almost two weeks before the first viewing…which they insisted doing as ‘that was best’…and asked if we could vacate the property whilst they did the viewings… we had three viewings, and invariably Anne Underwood. who was managing the viewings, was late… we had potential buyers parked outside, us waiting to leave in our car, and all waiting on Anne Underwood…!! She handled two viewings, neither of which made an offer, and Paul Goldsmith handled the first viewing, with the same result… I handled the fourth viewing myself, as I was told by Anne Underwood that she had someone in the area who would like to view, but simply could not handle it…!! So I handled it myself, and guess what, yes I sold my own home… Since this time, having decided to go with Mann’s own ‘Conveyancing Direct’ legal service to handle both the sale and our purchase, it’s been a disaster… almost zero contact, except for an occasional email from the ‘legal team’…not being able to get through in the phone, after being redirected by ‘customer service’, the phone just rings and rings or you are cut off… Having had such poor service I asked Mann at their Rochester office for updates, thinking I was paying them almost 6k for a service, but hardly ever heard from them…so the upshot of that was they simply did not answer emails, or when phoning, they were all so incredibly busy, no one was available to talk to you…except for Ben…who I must admit was always polite in the phone…I was advised (warned) by another estate agent that Mann’s were poor, but just took this as professional rivalry…I now wish I had listened to him… I WOUOD NOT RECOMMEND MANN COUNTRYWIDE TO ANYONE, EITHER FOR SELLING YOUR PROPERTY (OR BUYING INLESS THEY ARE THE SOLE AGENTS AND ITS THE HOME FOR YOU)…AND DO NOT USE CONVEYANCING DIRECT, WHICH IS THE ‘COUNTRYWIDE’ GROUPS IN-HOUSE l PROPERTY CONVEYANCERS…THEY ARE, HOW CAN I SAY IT, JUST PLAIN USELESS…AND ALMOST COMPLETELY NON-CONTACTABLE, AND DO NOT RETURN CALLS OR CALL YOU EVEN WHEN THEY SAY THEY NEED TO SPEAK TO YOU, SO BEWARNED…!!
5/5
TrustpilotAttentive all the way to the end,
Great service and care from Morgan Knott, she identified what I needed and always made an effort to communicate it too me thank you.
1/5
TrustpilotMight be worst possible viewing…
Might be worst possible viewing experience I’ve ever had, was told to come an hour early and then had to wait outside for 40 mins while someone from the office called Charlie called me to tell me the person carrying out the viewing was still going to be late and was so unprofessional on the phone “because it’s not poor Ben’s fault he was late”. This is Mann Rochester and my 2nd awful experience after being told I needed a decision in principle to view a flat and didn’t let me view
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