Mann Canterbury Sales reviews

★★★★★ 2/5

Trustpilot

I'm extremely disappointed after moving…

I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case.

Tracey · 29 June 2025

★★★★★ 1/5

Trustpilot

Deceptive pictures and lies on listings

I am currently moving home and chose to view a property with Mann Countrywide in Woolwich based on my criteria seemingly being met on my Rightmove search. The images did not include the front of the property which I now know to be a red flag. When greeted by the estate agent, Catherine, at the property I explained that the property had been incorrectly listed online but she did not seem surprised (regular practice?) or even apologetic at the fact I had made a wasted journey due to the misrepresentation. I advised her I was only interested in semi detached properties so would not be continuing with the viewing, to which she replied “if it’s just you and no one else, can I ask why you’re only looking at semi detached homes?” As if extra occupants makes me eligible for side access to my garden Catherine! No one contacted me afterwards for feedback or clarification and as a result of Catherine Melder's attitude, I certainly will not be using Mann in the future. It's a shame as my mum had used them in the past when purchasing and had good things to say but it seems that times have changed.

Liz · 8 June 2022

★★★★★ 5/5

Google

Mann Letting Agents have been very friendly, accommodating, flexible and communicative throughout my moving process!

Navish · 26 September 2024

★★★★★ 1/5

Trustpilot

AVOID!!! - ZERO STARS!!!

AVOID!!!! - ZERO STARS!!! We had the misfortune of dealing with the Waterlooville branch who wilfully let us an unsafe property, blamed everyone (including us) for their own failings, and refused to accept any liability. The UK has gas safety regulations for a reason. As a new tenant, we had every right to expect a safe home. But no. What we got was a load of paperwork claiming our home was safe and a boiler that wasn’t attached to the flue. They even sent us a photograph of the detached flue and argued it was safe!!Apparently, according to their office, carbon monoxide is not a danger! ??? They actually for real?!Our lives and the life of a 5 year old meant nothing to them. It took them over a month to fix the boiler, most notably with a vile attitude. If you value your life, AVOID this inhumane and despicable company. If you wish to die due to someone’s incompetence, let a property from Mann.

T · 20 May 2022

★★★★★ 1/5

Google

Don’t trust this place they take £200 for deposit and then tell us we can’t get the house so they refund it which they say takes 3-5 working days Well after the 5th working day I ring them and they say oh there’s been a mistake it’ll be there in 2 or 3 working days joke of a place

David · 26 October 2019

★★★★★ 1/5

Trustpilot

Harassment

Calling me multiple times a day and not taking no for an answer is harassment. I have kindly asked you to remove me from your database and never contact me again, please respect my wishes. Anymore calls, I will report your business An email has been sent via your contact page

Christopher · 8 July 2024

★★★★★ 1/5

Trustpilot

What does it take to unsubscribe from Mann??

Despite specifically advising I was only interested in a specific property & did not want to receive speculative emails I now receive them on a regular basis from Mann Countrywide, Totton in this case.

MRKENNETHADAMS · 11 March 2025

★★★★★ 5/5

Google

I've been working with Mann Countrywide in Canterbury for almost 10 years now and they are very professional, organised and speedy in their responses and friendly. Lauren, Paul and Danny have always taken great care to make sure my questions are always answered and have taken great efforts to respond and assist me when needed. I highly recommend using Mann Countrywide in Canterbury.

SE · 25 October 2023

★★★★★ 1/5

Trustpilot

Disgraceful Service

Well what can you say about this company. We rented out a property through them expecting a great service. They inspected an immaculate property with everything in place. Somehow whilst they were charging us for the upkeep and property checks our tenant's managed to remove all plants, trees, shrubs and two 8' x 6' garden sheds and paint every room in the house without their knowledge. And guess what its our fault/problem. Would not trust them to manage anything. By the way I am scoring them one star as I couldn't select no stars. Avoid at all costs because it will cost you. You have been warned

Dave · 16 March 2022

★★★★★ 1/5

Trustpilot

From a tenants perspective

From a tenants perspective: Mann have been hopeless from start to finish. Agents make you feel like everything you do is wrong and their favourite thing to do is threaten financial penalties for asking them to do the most basic of tasks. Every correspondence is rude and condescending.They arranged for our landlord to attend our property with NO NOTICE not once, not twice, but THREE TIMES during our tenancy. We've tried several times to lodge complaints but we're not even sure anyone submitted them.No one seems to know each other's job in the office and we've been without vital appliances upwards of ten weeks at a time. I once phoned and was spoken to in the most disgusting, dismissive tone which was blatantly based in sexism. The classic "I'm just going to speak over you, make your problems seem insignificant and demand I know best regardless". Awful service, they just take the money and do less than minimal work. Don't be fooled by good google reviews, they pay new tenants £20 for writing a 5* review on moving into a property. Lazy and discriminative. I hope they are investigated very soon.

Grace · 4 March 2022

★★★★★ 5/5

Google

I have to say, my experience with Mann was excellent and the customer service and support was exemplary at all times. A lot of my contact was with Joe Mcdonald, who was helpful and friendly throughout my move to Canterbury. I would highly recommend Mann Countrywide Canterbury , for anyone looking for a new home.

Darren · 25 October 2020

★★★★★ 1/5

Trustpilot

Terrible service from Mann in Catford a…y

Terrible service from Mann in Catford a few years ago. To make matters worse they keep calling me asking if they can help with my BTL. Take my details off your system - I've asked you 5 times already. Imbeciles.

Alex · 12 December 2024

★★★★★ 5/5

Trustpilot

Great service from Danny!

I'm at the beginning of my tenancy with Mann Countrywide, Canterbury branch, and so far I've had nothing but a positive experience. This is in large part due to the letting agent, Danny, who has been professional and friendly from the start. He's been patient with all my questions and has made the entire process very painless. Looking forward to a good working relationship going forward as a tenant.

Shauni · 1 May 2023

★★★★★ 1/5

Trustpilot

I live in a building comprising of…

I live in a building comprising of several flats, one of which was sold last year 2021around June/July. The ‘sold’ sign is still attached to the fence on the property. I have contacted Mann in their Sutton, Surrey office on 7-8 occasions to ask for their sign to be removed, but apart from one promise do this after my first call, nothing has happened. Subsequent calls, and emails to them have been totally ignored.Their customer service appears nonexistent, and if I decide to sell my flat, Mann Estate agents would be the absolute last people I would use.If they can’t organise this simple thing, I dread to think how they do business!

Chris · 14 February 2022

★★★★★ 5/5

Trustpilot

As a new landlord

As a new landlord, I have been really impressed with the service and professionalism shown by Lee, who has been working hard to get my property let at short notice.His knowledge of the rental market is just superb, and he has kept me up to date throughout during the whole process. What he doesn't know isn't worth knowing, so overall the whole process has been super smooth. A+++

Matthew · 24 May 2023

★★★★★ 1/5

Trustpilot

Mann Countrywide Estate Agent Woolwich…

Mann Countrywide Estate Agent Woolwich were not able to understand my mortgage needs .The staff would benefit from training on Buy To Let mortgages. Mouse infestation in the area didn’t help .

Paul · 31 January 2022

★★★★★ 5/5

Google

I have been using Mann for many years (Sales and lettings) and I have never been disappointed, all very professional and customer oriented.

Caroline · 28 March 2024

★★★★★ 5/5

Trustpilot

Mann estate agents - Chessington

We dealt with Mann estate agents Chessington when buying our first house and exchanged today. We spent a year dealing with other estate agents and viewing other properties but Mann estate agents chessington instantly felt different, right from the first point of contact. They couldn’t do enough to accommodate us, even when the property was so heavily in demand and they were managing many viewings on the same day. They were very professional but also very personable, really taking the time to listen to us. They quickly introduced themselves to us and Akil, Kim and Zoe really made us feel like part of the extended family and so at ease. They helped us through getting the offer accepted and it was after this point that they really went above and beyond. They managed our expectations well and with compassion, and helped keep a clear and easy line of communication between us and the seller making the whole process free of stress or worry. They were always happy to take calls and emails with my questions (of which there were many as a first time buyer), but also proactively got in touch with us regularly to keep us informed. Our solicitor was unfortunately difficult to deal with and the fantastic team at Mann estate agents even helped manage this relationship better and patched the holes in our knowledge that perhaps the solicitor should have been doing. They took on the role of estate agent/friend/liaison between parties (and sometimes therapist) with the highest integrity and professionalism without complaint. I rarely leave feedback for companies but this experience genuinely compelled me to. We honestly couldn’t have got through the sale without their fantastic support and help. The only downside is that once we complete in a week, we won’t have regular contact with Akil, Zoe or Kim as their job is well and truly done, and then some. Would highly recommend to anyone.

Phillip · 25 January 2022

★★★★★ 1/5

Trustpilot

Unethical

Unethical, incompetent and untrustworthy experience the worst in14 years of renting.Do not trust these they cannot retain information nor carry out any agreed actions- they will say one thing and do the opposite. A very poor experience whereby nonsense eminates from them , what a truly shocking experience . BEWARE AVOID

Steve · 4 June 2024

★★★★★ 1/5

Google

I cannot emphasis enough how disappointed I am with the mortgage consultant who I have been corresponding with. The offer I proposed was NEVER passed on to the vendors after 2 weeks worth of emails exchange. As a result, this particular property was sold, but never informed about this. Absolutely appalling and inadmissible conduct.NegativeProfessionalism

Denislav · 25 October 2020

★★★★★ 5/5

Google

Recently used Mann for a property sale and cannot rate them highly enough. Service was extremely professional, yet friendly and sensitive to my particular situation. I never had to chase for updates and was very impressed by their tenacious approach to getting the job done. Would highly recommend to anyone looking to buy/sell in the Canterbury area.

Alison · 26 October 2019

★★★★★ 5/5

Google

I have been using Mann for many years (Sales and lettings) and I have never been disappointed, all very professional and customer oriented.

Amedeo · 16 March 2024

★★★★★ 1/5

Trustpilot

A VERY BAD CUSTOMER EXPERIENCE

Although we agreed with the landlord the amount of the deposit to be returned, Mandy Cook from Mann Agency did not agree and has stopped this agreement. My advice is that DO NOT SELL OR RENT WITH MANN. They have very bad customer experience, see other people experiences with this agency, VERY VERY bad overall. I have no other option to raise dispute with mydeposits.co.uk. We still do not know or understand why Mandy Cook from Mann Agency has did this to us.

Valon · 2 December 2021

★★★★★ 1/5

Trustpilot

Awful staff, horrendously poor customer SERVICE skills

Awful staff! Cringeworthy. A man from there had me in tears after shaming me for not knowing what my friends earn. They ask, to rent a 1 bedroom for a guarantor who earns over 40k per annum and when I explained the average wage in the UK is 26k therefore what type of elitist company are they running? The man got rude and had the demeanor of someone desperate for money and like I owed him some the way he spoke to me. Spoke down to me to be precise. I've worked with homeless charities for years and to know there is a housing crisis in the UK, to be commended by the Queen for my tenacity, to be invited to Westminster Abbey and asked to shake the Queen's hand, yet I'm not good enough to rent a flat because my friends are APPARENTLY not successful enough to rent a one bedroom from Mann a company I've never heard of🤣🤣🤣they're not the brightest either, since then had a girl call me and ask me again what my friends earn, at this point they seem desperate for clients yet it sounds like a child on the phone. I asked her what her friends earn, if she knows anyone earning 40k and she said no, she didn't she also felt offended at the question yet demanded the same information from me seconds before. When I asked the averaged wage in the UK she was stumped, when I wished her luck she sat on the phone repeating OK like a belligerent school kid who'd been told to answer a difficult question she seemed embarrassed and confused. They are unhelpful, unrealistic and consistently rude in their approach. I suspect they take on people based on who they know, not their own merits. I come with glowing references, parents who worked 2 or 3 jobs all their lives and are home owners who want to help, friends who work every hour God sends to provide for their families yet it's not good enough for a one bedroom from Mann. Now imagine you've been homeless because of domestic violence, to be told once you're on your feet you aren't good enough to have shelter because your friends aren't rich enough. Even tho you can pay rent, have friends willing as guarantors, have references and imagine your child in this position, needing a break. You're trying to help and even though you worked your whole lives and bought your own home, you're told you aren't good enough for your child to have a 1 bedroom secured because the company thinks you're too poor. Unnecessary, disgraceful discrimination. They need to be investigated immediately

Michelle · 21 November 2021