Mann Canterbury Sales reviews

★★★★★ 1/5

Trustpilot

Please read this - DO NOT BOOK WITH THIS AGENCY

Please read this - DO NOT BOOK WITH THIS AGENCY. I wish I could give 0 stars. My experience with the Canterbury branch has been terrible to say the least. This was the first time my friend and I had lived in private accommodation during university. We got the property last minute and when we moved in it was not even close to habitable, sanitary or clean. The landlords family had just recently moved out and there was no effort to do a spring clean, empty the rooms of used bedsheets and mattress covers etc. On top of this, we had to practically beg to get the oven and the stove cleaned. Our parents spent hours on our move in day cleaning the property, we were unable to move in properly due to the dirty state we met the house in.Furthermore, I had many encounters with the property manager at the time, I wont say her name but she was incredibly incompetent and refused to corporate with me when asking for basic things such as someone to come and fix the furbished items in the house. The agency also thought it was professional and adequate for the landlord to send his brother who has no experience in maintenance and fixing cupboards to fix my cupboard. Not to my surprise, this cupboard stayed unfixed and the agency once again did nothing to help with this. Later on they had the audacity to try and take £40 from my deposit ( and failed) despite many attempts from me to get them to fix this. Moving on - During the pandemic, my friend and I had moved back home. This house was our uni home and we moved back to be with our family during lockdown. This was in march. We tried to get the agency to cut our contract short as we were no longer living there, but they did not. I had friends whose landlords happily did this for them giving the circumstances. However, for agency that loves money and doesn't care at all for its clients - this did not surprise me. During this back and fourth interaction, we then discovered that our contract had been sneakily changed to a 12 month contract, despite us agreeing on a 10 month contract. In other words they then tried to get us to stay in the contract, and continue to pay rent for a house we no longer occupied until September. This was practically 6 months rent. At this stage I had to contact a lawyer as they were not willing to back down. They were very happy to make two students, in a pandemic, pay 6 months rent for a property they were no longer occupying. To finalise, you will not be getting your full deposit back. This agency will try every trick up their sleeves to withhold money from you. My contract ended at the end of June and I am only now receiving my deposit back, not in full and over 3 months later. The only reason I am receiving the majority of my deposit back is because I had to file a dispute with mydeposits after the landlord and the agency tried to cut my deposit money in half. If you are in a contract with this agency already, I would suggest taking pictures of the property at every turn. Ensuring to document any damages in the property that were there before you moved in and to also keep all interactions with the agency in written format so you have evidence to present to defend you.

Joanna · 7 October 2020

★★★★★ 1/5

Trustpilot

Atrocious company

Atrocious. If I could give no stars, I would.Mann Countrywide in woolwich placed a tenant in my property who turned it into a drug growing factory. The tenant’s credit report didnt recognise him at his previous address, yet they happily put him in my property.I have tried to contact them since July 2020 but nobody replies to emails , the details they advertise for their complaints office does not exist, nobody answers the phone at the complaints office 0161 233 8231, and their branch manager, Fawaz de Silva, has not responded to approximately 12 emails to date. Go elsewhere if you have regard for your property. I’m complaining to the property ombudsman.

Noreen · 30 September 2020

★★★★★ 5/5

Trustpilot

Excellent

I have joined Mann as a landlord as I had a flat (used to be my home) vacant in Ramsgate. May as well make some money from it rather than leave it empty. Lucy from the Ramsgate office came around to do the valuation band although she was £50 lower than other estate agents I was impressed with her speed for visiting and that she could suggest tradesmen for getting the necessary safety checks and certification. If I had waited for another estate agent I would probably have run out of money. Lucy managed to get the flat tenanted in three weeks and that includes a long wait for the electrician and remedial work on the kitchen lights. Very happy and things are ticking over nicely. Can now get the windows replaced and replace the old wooden front door with a upvc one.My only note of criticism would be the landlord portal. Not essential to have but useful nonetheless. It was working fine, then wasn’t for a couple of weeks but seems to be fine again now. Hopeful it will stay that way. Overall, very happy and would definitely use Mann again.

Adam · 29 September 2020

★★★★★ 5/5

Trustpilot

We have had a fantastic experience with…

We have had a fantastic experience with Mann, Strood when we sold our property. We worked mostly with Anne (who now works at Rochester and we have “followed” her) as our “go to” person, who promptly set up a sales team for us. We were given realistic advice regarding selling and strategies which worked with our family lifestyle. We sold swiftly, with the property going into a bidding war, of which Anne advised the most suitable candidate to sell too sell too in regards of reliability from their vetting. Even though they were not obliged, they (Mostly Anne) went beyond the call of duty and hurried along our buying of he other property and we moved relatively stress free (well moving house with a newborn baby is stressful!) within 3 months. Fantastic and professional work and experience of which we co to us to use Anne and Rochester branch services to this day.

Nadine · 21 August 2020

★★★★★ 1/5

Trustpilot

Mann Rochester Branch - Con artist

Con Artist - Anne who works for Mann Rochester Branch Sales team. In the pandemic, Anne sent emails to financially con potential customers (who never agreed to use their service) and emotionally threat potential customers that they are not allowed to sell their properties with any other agents, otherwise a fee to Mann would be involved. A shocking indecent human being! When we reported Ann's con behaviour to Mann's headoffice complaint team, they apologised to us and rectified it. We appreciated to Mann's effective complaint handling about their employees misconduct, hopefully Mann should not tolerate their employees con behaviour and start hiring decent human beings in the future!

Laura · 16 August 2020

★★★★★ 5/5

Google

It's always a pleasure to deal with the Mann Canterbury office. Their professionalism and experience shows every step of the way.

Igor · 29 November 2023

★★★★★ 5/5

Google

A well deserved 5 star rating! After months on the lookout for a new house I met with Rafaela Kyriakidou at Mann letting agency and within a week I signed a contract for my new home. Very professional, friendly and knowledgablePositiveQuality

T · 25 December 2021

★★★★★ 1/5

Trustpilot

Don't use this bunch of cowboys

Don't use this bunch of cowboys. I eventually got my (full) deposit back 5 months after leaving the property, in a better condition than I moved in. They used all manner of lame excuses to avoid paying it back, until I lodged a complaint with Mydeposits. Fingers crossed that the current economic climate wipes out this pond life of a company. If you rent through them then my advice is to get stroppy as soon as possible and use every trick in the book to make them abide by their legal obligations

Peter · 16 May 2020

★★★★★ 1/5

Google

Utterly awful. Accepted an offer and played us along. Dishonest and untrustworthy. Lived up to reputation of estate agents of old. Avoid.

Claire · 25 October 2023

★★★★★ 5/5

Google

Everyone is nice and helpful. The renting process went smoothly.

Papawee · 26 June 2024

★★★★★ 1/5

Trustpilot

Read all the reviews and decide for yourself

We sold our house and needed somewhere to rent for six months. We viewed the property and from the moment we paid the deposit we had issues. Shannon from their Swanley office failed to have the property ready to move into on time and cost us an additional £700 pounds moving-in costs. It was still being decorated by their own handyman when we moved in. The house was filthy, the gas oven leaked gas and when the heating failed to work we were made to wait a few days to get it fixed. We moved out over three weeks ago and we still have not got the bond back. The moving in report was poorly done. The moving out report attempted to find us responsible for damage already in the property - we filmed the entire property when we moved in and when we moved out as we knew there would be issues. I am stunned anyone would trust them with their property and from the rest of the reviews it s evident the problem is endemic within Mann Countrywide. If you are considering renting through them - owner or tenant - read all the reviews. Good luck.

JS · 21 February 2020

★★★★★ 5/5

Google

Found a buyer for my house quickly, acheived a good price, better than I had anticipated. Felicity, Beth and Abbie very helpful and friendly. I would not hesitate to recommend them to others.

John · 25 October 2022

★★★★★ 5/5

Google

Thank you great help in renting out our property. Wonderful professional service.

Tim · 27 April 2024

★★★★★ 1/5

Trustpilot

This is Absolutely bad experience l had…

This is Absolutely bad experience l had with mann. I have given holding deposit on 10th of August and they have called me and inform the flat has gone on 18th. The same day l have sent all my details to get my money back and this is today 24th August. I haven't get money back. Now no flat and no money also. Very bad experience.

HARIPRIYA.R · 24 August 2022

★★★★★ 1/5

Trustpilot

1 star is too much

1 star is too much, portsmouth branch would not allow viewings and only allowed virtual viewings Due to covid-19 despite the property being empty for a month. If I could add photos of the dirt, grime, mouse poo and stained carpets. Now in a battle to get my money back as no way would I allow my son to go near that house. Mann refuse to refund me and have to go through a complaints service.

Dave · 13 November 2020

★★★★★ 5/5

Trustpilot

Lovely estate agents

Lovely estate agents. Very thorough. Jodie and Kara were such lovely ladies! Thank you

Rebecca · 20 December 2022

★★★★★ 5/5

Trustpilot

I would HIGHLY recommend going with…

I would HIGHLY recommend going with Mann estate agents when buying/selling. Both myself and my partner had a personalised experience with the company, who offered us houses to look around prior to them being on the market. Throughout our time with them they have showed a real lack of care and understanding of what we wanted in a house and helped us every single step of the way. The whole branch were there to answer my queries or phone calls when I needed and they were all extremely friendly and found us our dream house! Extra praise goes out to Maria O'connor, who went above and beyond to help us find the dream home. From start to finish she was an absolute diamond and was there 24/7 to contact, even sometimes via text when I was unable to call due to work commitments. I thank them all so much, and will definitely be coming back to Mann Estate Agents in the future and recommending them to any of my friends in the future.

Jenna · 19 March 2019

★★★★★ 1/5

Trustpilot

ASHFORD LETTING

AVOID AT ALL COSTSLandlords, you will lose money, tenants you will be insulted and lose your sanity.I can't understand how any criminal, lier or sociopath can call himself an 'estate agent' in the UK. This profession is regulated anywhere else in the world. Ashford letting are basically scammers, they hide behind multiple layers of subcontractors enabling them to pass the blame. You WILL be charged ret@rded amounts of money for fresh air, you WILL be insulted by Linda, the pseudo manager who's only credentials is in insulting people and walk without shoes in the office. Avoid the aggro and go elsewhere, they are numerous estate agents in Ashford,'like cancer cells spreading all over town

Roger · 11 December 2018

★★★★★ 1/5

Trustpilot

Absolutely appalling service from…

Absolutely appalling service from Gravesend. We let through them, they insist it’s a management company that take charge.... I’m sure someone’s bank account said different when they received their commission? Even renting through a management company the estate agent you approached should have some sort of responsibility. They have no care for their customers and will pass the buck on straight away. Never resolve just constantly push on. I’m an agent myself and I know for a fact if I treated my customers the same way, I wouldn’t have a job by the end of the day.

Elle · 5 December 2018

★★★★★ 2/5

Trustpilot

As an ex tenant with Mann estate…

As an ex tenant with Mann estate strood I must say there are some great and some very poor points to the way we were handled. First of all, up on viewing the property we were told renovation works would take place as the property had a number of problematic issues; broken doors, rubbish in the garden we were told would be gone if we took the property but were still there on the day we moved in, broken floor boards we didnt see until we moved in and asbestos in the garden as well as damp and mould that were successfully covered by the existing tenants belongings when we viewed. On top of this a very slimy lettings agent, Stuart, who is incredibly manipulative, led us to believe the place would be renovated before we moved in in December after viewing in November. Ive rented 3 properties with much better estate agents before including daniels estates in bromley, where they promise a renovated property and when you move in the place is done! so I expected the same from Mann and I was wrong. In the end it took 6 months and the council being involved in order to get the property up to minimum living standard. Considering this, I was shocked to find, When we vacated the property a year and a bit later, that the landlady wanted to keep our deposit to fix things that were broken when we arrived. Luckily I had taken pictures of everything and forwarded them to property manager Richelle, who, with hefty negotiations, managed to get the landlady to drop all charges except for an end of tenancy clean for £350. I was willing to pay this only because I was able to get the £350 back from my new employer in a new location after claiming it as moving expenses. What was annoying was that having known the problems with that property on Jersey road the estate agent should never have allowed the land lady to claim a penny of our deposit because inspite of all the hard ship we left the property in a better condition than it was when we found it. More should be done to stop rogue landlords from taking deposits of fee paying and law abiding tenants! So approach Mann with caution especially the strood branch! they lie and do not support good tenants enough from rogue landlords.

TB · 7 November 2018

★★★★★ 5/5

Google

Happy with Holly and Paul. They are very helpful. The processes is clear and fast.Looking forward to renewing the agreement next year.

John · 8 March 2025

★★★★★ 1/5

Trustpilot

SCUM

Dirty, evil, money hungry SCUM. Have no issues with throwing out a disabled woman and her 2 children and leaving them HOMELESS. Do NOT do business with these scummy parasites, they won't do their basic requirement because they're so unbelievably incompetent. Have no basic emapthy and are so rude and quite frankly disgusting, immorable little leeches. I honestly don't know how they sleep at night, pure scum.

Sitandswivel · 19 April 2022

★★★★★ 1/5

Trustpilot

Cowboys…

Just handed the keys back to these cowboys and so glad to have done so.

Paul · 30 May 2025

★★★★★ 5/5

Trustpilot

Mann Chessington Sales team is great!

I am a first time buyer and having scoured the market with around 8 estate agents, Mann, Chessington hit the mark with the first property they showed me. Once we put in an offer, through out the sale process they were extremely helpful. I approached them multiple times to get the property opened so that i could get tradespeople to come and give quotes on work I wanted done. They had nothing to gain from these "viewings" but they were always happy to accommodate me. I got more advice from them around the do's and don'ts of property buying than my solicitors. Even when people were on leave, the handover of the case was smooth and the whole team rallied to help me. Excellent service, friendly team. Would definitely recommend them to first time buyers.

Renu · 16 August 2018