Trusted Agent profile · Canterbury
★★★★★
490 reviews across 2 platforms
79 Castle Street, Canterbury, CT1 2QD, CT1 2QD
Mann's office in Canterbury, at 79 Castle Street, is rated 3.4 out of 5 across 490 reviews on two platforms, including 267 Google reviews rated 4.2.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service, very friendly and helpful members of staff. Highly recommended.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
4/5
GoogleOverall we had a good experience buying a property through Mann, the people were friendly and human, however not always 100% reliable at replying to emails, perhaps as so many different people seemed to be involved. Apart from that minor point though they were helpful and much nicer to deal with than most estate agents.
5/5
GoogleVery helpful and super supportive. A well deserved 5 stars from me 😃 …
1/5
TrustpilotI am writing to request the return of…
I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
5/5
GoogleWe brought our new home through Mann, Jordon & her team are amazing, along with Emma. They all pushed & rang everyone sometimes daily to support the sale going through. I would recommend them , so helpful. Thanks again.
Congratulation on the purchase of your home. It is great to see that the Canterbury, Mann team were once again able to provide their proven 5 star service. Thank you and best wishes in settling into your new home. Kind Regards, Sarah
1/5
TrustpilotDo not let with this agent
5/5
GoogleProfessional. I got my necessary info before moving in.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren helped me massively when I was moving out of a house and had to change the tenancy agreement. Very kind, helpful and attentive. Thank you!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPaying for what
Avoid im renting a 3 bedroom house.they charge over £160 for there service.i get nothing not once has my property been checked.we have our own maintenance people thank god i have such a good tennant.i have asked luke to sort this out as feel i need a refund.you dont pay for a service and get nothing.
1/5
GoogleHorrible customer service. Some of the estate agents are rude and disrespectful. No communication, I have to call or go there to find out what's going on. I wouldn't recommend this to anyone.
Lisa, I am sorry to read that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk Kind regards, Tracey.
5/5
TrustpilotSupportive and professional
The agents are always responsive to inquiries and are very helpful.All online flat photos are authentic. The homes are in excellent condition.Additionally, they ensure that the home is professionally cleansed prior to your move-in.Every (minor) concern I had has been resolved swiftly.Strongly endorse them
1/5
TrustpilotVindictive
Vindictive, sneaky, deceitful estate agent who thinks who can bully, intimidate and hold you to ransom by refusing to release the keys for my own property as I chose to go to different estate agent after wasting a month and as I was not satisfied and happy with the service provided.
1/5
GoogleThe worst agency ever, do everything you can to stay away and look for another agency especially within Canterbury. I would suggest, Abode lettings, Locate, Sanderson and Student Tenant as, when I used Abode lettings it was the best experience ever and the transparency was amazing however, for Mann lettings it was the worst experience and unfortunately I am still trying to recover my £420 deposit.
1/5
TrustpilotIf I could give them no stars I would
If I could give them no stars I would. They are a terrible company. I have been living in a rental flat with mould growing that was proven to be due to the lack of heating in the property yet they have offered no apology and didn’t care that we were freezing during the winter months
4/5
GoogleEase!!! That's the word that comes to mind when I evaluate my experience with Mann Letings. They ease you of the hassles that comes with renting a place once you do your bit.
5/5
GoogleI had the pleasure of dealing with Emma Lawton with regards to all my mortgage arrangements. She was efficient, effective and really friendly. I highly recommend her services!
Really great to read another 5* review for our Mann branch. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
1/5
TrustpilotThis is for Mann Countrywide Ashford.
This is for Mann Countrywide Ashford.The sale price was below my instructions and I was told the purchaser was a cash buyer. This was used as a negotiating ploy against me. I was told the buyer was applying for a mortgage by another Estate Agency. Mann admitted this was the case.Be careful of fast talking salepersons.
1/5
TrustpilotWORSE THAN COVID
WORSE THAN COVIDWe have been messed around, had our time wasted, and been stone cold lied to. I've been renting in London for over 10 years and they are honestly the worst agents I have ever had the displeasure of using.Save yourself time, stress and money and avoid them.
1/5
TrustpilotTerrible service
Terrible service, broken promises, dishonest and inexperienced staff. They promised a quick sale but it took 9 months. This was without a doubt the most stressful times using an estate agent. I will never ever use them again!
1/5
TrustpilotShockingly poor administration
Shockingly poor administration, failure to do the basics on time putting pressure on clients due to incompetence. I am a large scale landlord and due to the appalling customer service they have meted out to me as a guarantorI I am moving all of my properties currently with the Countrywide Group elsewhere in UK to more competent agencies.
5/5
GoogleAmazing professional staff. Very helpful to all clients
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI really recommend this agency. My experience was lukely with Rafaela kyriakidou who is one of Mann's staff. She is very professional and friendly.
Thank you for your 5* review and kind comments! Best wishes, Scott
1/5
TrustpilotDisgusting and stressful experience…
Disgusting and stressful experience with them
1/5
TrustpilotAfter many phone calls to manns.i was…
After many phone calls to manns.i was finally called back to be told there would be no refund the £160 + a month charge was for them to have the tenant pay the rent to them then manns to put money in my bank.they are disgusting.
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