Mann Canterbury Sales reviews

★★★★★ 1/5

Trustpilot

It's so bad, they don't even deserve 1 star

Renting with them has been a completly horrible experience!!!We paid £700 admin fees, non-refundable, for all the contracts, documents, inventories they needed and when we made them a complaint, because they left us for 4 MONTHS WITHOUT A SHOWER, we've been told that they cannot be helt accountable, because no contract has been signed directly with them.Horrible people, disgusting customer service. They don't care for their customers.I will never trust a renting agency again, because of them

Mrs · 10 December 2019

★★★★★ 1/5

Trustpilot

I would give zero if I could

I would give zero if I could. I wanted to take over the management of my 2 properties from Mann. It has been 8 weeks now and I still have't received contact details of my tenants I phone nearly every day and get sincere apologies (HA HA) and assurance I will be called back immediately and they never do. The staff have much to be desired verging on useless incompetence. And strangely my emails keep disappearing which never seems to happen when they want money. There seems to be a total lack of experience, professionalism or care

John · 17 March 2018

★★★★★ 1/5

Google

After coming all the way from central London to look at a house that I was booked to look at, you made me wait hours saying how my appointment was not on the system and after we saw the room and we said we were intrested you said you would get back at us. This proved to be untrue as I had to be the one to keep calling for past three days no one got back at me and at this point I still have no where to live and I'm going to uni in about a week, so after calling you on third day you tell me oh sorry the room is no longer available, with no remorse or back up. I'm very angry and upset with this service and it doesn't even deserve one star

Herbert · 26 October 2016

★★★★★ 1/5

Google

I'm in no way surprised by the other negative 1 star reviews. I'm actually scared that such people are running a business. The agent didn't even show up to the house viewing we booked. I even called two hours ahead of time to confirm it was still on at the same time! What kind of joke is this?! Waited 20 mins, called their office. Said they would call back soon when they figure out what's going on. 40 mins pass by, no one called. I had to chase them up about it. Talked to someone else, they have no idea where or what their colleagues are up to. Then they try to tell me the appointment was actually 30 mins earlier than it was "booked"... nice try shifting the blame onto me. Their office is a 5 minute walk from the property!! Yet they made no effort to rectify this mistake they made. Three different people, not a single apology. Said they would call back later the same day when they could arrange another viewing. Can you guess what happened? THEY NEVER CALLED. What a surprise. Thank you so much for wasting 3 hours of my afternoon! I thought that maybe I was just unlucky.. then I saw the other reviews. Seems like this is a recurring issue! Good job! (sarcasm). "We have a new team in place now at the branch to ensure that these issues never happen again." - taken from a reply they posted to a different unhappy customer. Confirms that they are liars.

James · 26 October 2016

★★★★★ 1/5

Google

Abandon hope all ye who seek to do business with this useless firm. After nearly two weeks of trying to arrange for one of their agents to come and view my house I have simply given up. Whether their staff are merely inefficient, indolent, incompetent or just feckless I shall never know until someone deigns to call me back. They may be brilliant estate agents, I have no way of determining whether they are or not, but I do know that they are hopeless communicators.

David · 26 October 2016

★★★★★ 1/5

Google

Useless staff. We went for a showing 18months ago. They were late. We chose the flat before they arrived. Didn't need them. We get a charge for admin of £550. We've since moved and are waiting on our deposit 1month after the move. The landlord has even gone to them to ask for release of deposit. Each time I call I am transferred then fed a promise. "We'll call you back' 'I'll send you an email right away'. Not one promise followed through. Useless and expensive staff and company.

C · 26 October 2016

★★★★★ 1/5

Google

I opted for full management of my property. Earlier stages of the contract was fine and smooth but payment was always late never on time. Then when things broke down in the house, i had replied to their email and told them to go ahead with certain repairs and take payment from the rent. After 1-2 months I get complaints that no repairs was done. After this everything went downhill. The repairs needed stacked up and on top of that I received an email from the lettings telling me that the tenants weren't paying and they apparently were doing 'all they can' to get the money. Outstanding arrears went past £2000+. Meanwhile I was still paying for repairs. I went to their office several times but they weren't helpful at all. Calling them also served no purpose as they would divert you to one manager to another so they would tell you the other is busy or away etc.. Having contacted the tenants, I was told that the lettings weren't helpful to them at all and that they were never in contact much and always late. Since the tenancy was near the end I had no choice but to end the contract and forfeit the outstanding arrears to get my house back. Also the house was is shambles when the tenants left, the kitchen top was nowhere to be seen, the conservatory table and chairs was gone, roof of the garage damaged. All this seemed intentional as I had originally sent the tenants a letter that we will take them to court for the outstanding arrears. However what annoyed me was that the lettings didn't inspect the house when the tenants left, so now i have even more repairs to deal with and pay for. (To post this I had to give 1 star, take a guess what i'd give them otherwise.) OVERALL THE LETTINGS WAS VERY UNPROFESSIONAL AND DISAPPOINTING.

Jay · 26 October 2016

★★★★★ 1/5

Trustpilot

Bad workman

Had work done on my home by SM property maintenance. Rude and shoddy work.

Raj · 18 May 2025

★★★★★ 4/5

Google

Jak Wellard and the team at Mann were very helpful in finding us a place for a half-year stay in Canterbury - we were very pleased with the service, and recommend them.

Greg · 27 October 2015

★★★★★ 1/5

Trustpilot

Dreadful service

Dreadful service, cancelled a viewing 10 minutes before the time! They had been told 2 days before that the owner was going elsewhere and I don't blame him as the floorplan was incorrect and made up a utility room that was actually a garden. They also lied and said he had rented the property out when in fact he had left them for a better estate agents. Will never use again.

Heidi · 6 March 2021

★★★★★ 5/5

Google

Great experience and service from Jazmyn and Lauren. Thank you both so much.

Falafel · 29 December 2023

★★★★★ 1/5

Trustpilot

Incompetent and ignorant .

Incompetent and ignorant .. how stupid were we to trust this company (Rochester/Strood) to act as our selling agent. They did not have the knowledge to market our property because it is unusual. They have cost us tens of thousands of pounds. We have a buyer through another agent but are getting far below the market value because of this terrible agent. Don’t touch, they don’t deserve your business.

Alison · 4 June 2021

★★★★★ 5/5

Google

I viewed a room in Canterbury with one of the staff, her name is Rafaela. She’s definitely passionate about her job. I really recommend her if you trying to rent/buy or sell a property. Thanks for the lovely service

George · 25 October 2020

★★★★★ 5/5

Google

We have been having problems finding a proper property for months and we received super helpful guidance and we were able to find the right property for us the next day from contacting them. Great and super friendly staff. Would highly recommend!!!

Christodoulos · 26 October 2019

★★★★★ 5/5

Google

Joe, and the team are beyond helpful, I cannot recommend them enough. They have gone beyond helpful in ensuring a very quick tenancy to an amazing property, compared to other agents in Canterbury I felt so valued and so looked after.

Lesley · 26 October 2019

★★★★★ 5/5

Google

I have had an extremely pleasant experience dealing with Rafaela as my boyfriend and I have been moving house. She is a friendly person and has been very honest and efficient. We would recommend working with her to friends in Canterbury.

Shannon · 26 October 2019

★★★★★ 5/5

Trustpilot

Waterloovile Branch

We recently bought a property through the Waterlooville branch. They were super helpful and nothing was too much trouble. We would recommend anyone moving or selling in the Waterlooville area to use these estate agents.Many thanks to all the team. Sandra Bishop and Matt Ackerman

Matt · 31 October 2023

★★★★★ 5/5

Google

Great team, extremely helpful and very smooth easy process!

Stuart · 11 January 2024

★★★★★ 5/5

Trustpilot

Mann Estate agents in Beckenham A1 Customer Service

Mann Estate agents in Beckenham are second to none. Antony and Liam are both diligent and friendly. They turned my rental offer around within days. This was the smoothest rental process I have ever experienced; after all, I'm a well-seasoned rental tenant.

Eboney · 11 December 2023

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. Couldn’t care less about their tenants in urgent situations like damp in the property after leaks with children under 3 in the property. Communication is non existent after politely requesting to be kept updated. Never felt so uncared for.

Laura · 17 January 2024

★★★★★ 5/5

Google

I have to say the service I received from felicity was fantastic she kept me up to date all the way through my purchase and also recommended me to Emma who found me the best mortgage.

James · 25 October 2020

★★★★★ 5/5

Google

Been with Mann countrywide for few years now and always been pleased by the lettings department customer service. Mr Paul Hughes and Ms Rafaela Kyriakidou are very amazing people in all aspects and always a pleasure to deal with.

Husam · 26 October 2019

★★★★★ 1/5

Google

A truly terrible letting agency, extremely poor communication with both landlords and tenants, especially if you're a student! They lie, convolute things, and they are lazy. Stay away from this letting agency if you don't want your time wasted and money stolen.

Jack · 26 October 2017

★★★★★ 1/5

Trustpilot

I wish I’d read the reviews before…

I wish I’d read the reviews before trying to buy a property via Mann in Ashford. Terrible from start to finish. Impossible to get hold of and when you do, some of the staff are very rude. We decided to buy a house with a different agent. Didn’t realise how bad some estate agents can be until now!

Marilena · 29 June 2022