Mann Canterbury Sales reviews

★★★★★ 1/5

Trustpilot

DO NOT USE THIS AGENCY!!!

DO NOT USE THIS AGENCY!!!! I wish i could give zero stars. Possibly the worst estate agents on planet earth. Firstly, lied about their property, claimed the room was furnished, turned up there was no bed. Allowed me a reduction of my rent for the second month to afford a bed, which was appreciated but have recently received a letter claiming I am in arrears because I paid the agreed amount for the second month but they've not actually put it on the system so potentially screwed up my credit. They are incredibly rude and inconsiderate, and do not reply to emails especially important ones. Claimed the house was a 'professional' house share, two tenants on UC and the house has a severe drug problem. They refuse to fix things and I had a blind fall on my head which has allegedly been broken for over a year, the second washing machine is broken and doubt they will fix it before I move out. I have had to discuss things with the council as the estate agents do not respond and will not give me the landlords details, I am tempted to launch an investigation into their procedures. Trying to move out to escape this shockingly awful estate agent asap, doubt I will get my deposit back either, seems they are thieves. Never seen such misconduct.

HSmitt · 14 November 2021

★★★★★ 1/5

Trustpilot

Greedy and aggressive landlord

I had my previous landlord which the property that I rented through Mann Countrywide Estate agent in Sydenham, South East London.This landlord was very aggressive and greedy man. He had often demanded me to pay for the upraising rents every 18 months and asked me for coming into my place without a tenant presented at home, when I refused his request then it turned out a very aggressively bad behaviour landlord. His name is Mr Bob Mann, at 7 Winsford Road, Catford, London. It was the worst landlord I had been in my life since I put my trust in this letting agent. Be aware of this landlord and his property’s letting agents if you want to rent it. He was a rogue one !Anyone who ever has been in the same my situation, please share your experience ? Thanks

Hong · 7 November 2021

★★★★★ 1/5

Trustpilot

Inefficient and poor customer service

Mann Countrywide Catford has caused us to waste so much time, money and energy in a move that should have been really simple. They are the only agency that got us to travel 1h to sign a lease agreement (they « manage » properties in West London but they insist you come to their office in Catford to sign - we are in 2021, DocuSign is a thing). When we got to the property, we found that the flat was not ready, dirty with loads of construction rubbish in it, even though they had confirmed that the flat was clean and ready to move into. The agent was not very proactive in sorting it out and we had to push to obtain an update on how they would fix the issue. We could not trust the agent to get back to us and had to chase many times (which has been verified by her going on annual leave, providing no handover contact as our issue was not completely solved).All in all, they wasted our time and money (at least 2 to 3 days of rent where we could not live in the flat we have paid for).

Naomi · 1 November 2021

★★★★★ 5/5

Google

My experience with Mann lettings was awesome. Courteous staff and timely service. I will recommend them to my friends anytime they need a property to rent...from Chukwuma

Zero · 29 November 2023

★★★★★ 5/5

Google

Amazing communication and service, very quick to help and easy to talk to, Thankyou so much for helping me get my new home xx

Maria · 28 January 2024

★★★★★ 1/5

Trustpilot

Worst property management!

A family member who has special needs rents through Mann. As they require help I deal with any maintenance issues that arise for them. In July their ceiling fell down on them while they were in bed. We reported the issue straight away and moved them in with us as the property was not safe (more of the ceiling came down on subsequent days. I reported the issue through their FixFlo app out of hours but apparently a ceiling falling on you doesn’t constitute an emergency so we weren’t contacted until days later. I tried to call the property manager repeatedly but we’re not able to get through. I called literally 80 times one day and no response. The issue was finally resolved by me going through Facebook. After a week of them living with us no rent was refunded. The ceiling is repaired but still not painted 3 months later! I assumed this mismanagement was a one off but we are now dealing with an oven that is not working. They have now been without a working oven for a week and we have had to chase repeatedly for even the most basic of updates. Also their out of hours emergency policy is ridiculous! It states that you have to get your own contractor and pay for the works but they don’t guarantee that they will refund you the money that you pay out!

Miss · 8 October 2021

★★★★★ 5/5

Trustpilot

Just a great experience

I complete on 12 January 2024 thanks to the Totton branch. They found a sound buyer pretty quick. The whole experience was absolutely awesome. They are extremely customer focused, friendly yet professional, great communication, feedback of the stages was first class and they helped in keeping the stress to a minimum. Job well done. Thank you! X

Brian · 5 January 2024

★★★★★ 5/5

Google

Joe was really helpful, great estate agents

Bruno · 13 December 2019

★★★★★ 1/5

Trustpilot

Complete waste of time.

A friend and I had organised a viewing earlier in the week for Saturday morning. As we both work Mon-Fri viewings for us aren’t regular and plans have to be cancelled to make viewings possible. After arriving 15 minutes early to the area of the flat I get a phone call saying the tenant has left the property and the agent doesn’t have a key to enter. Complete waste of time. It’s basics for estate agents to have a copy of the keys to an address to avoid this problem. If you don’t want to waste your weekends I suggest using a different estate agents.

Huw · 18 September 2021

★★★★★ 1/5

Trustpilot

It’s been a real struggle to get our…

It’s been a real struggle to get our holding deposit back. Agreed deposit release with landlord and estate agent; but deposit team is awful. Excuse after excuse. Holidays, sickness, we owe £5 for this and that, no updating, only given updates when chased. Don’t bother getting back to emails or when you call the deposit team they won’t speak to you once they know it’s you on hold. Twice now they couldn’t speak to me because the computer needed resetting as it was freezing. Felt like an episode of the IT crowd.We had a few issues while in the property. Which Mann wasn’t any help. But one I will mention. The fixed wire test took place and we had an email from the service/repairs team advising we had to pay for this and that etc. Basically the wiring to some light fittings needed replacing and they wanted the tenants to pay for a re-wiring. I called the guy who sent the email and explained that was down to the landlord. Why should we have to pay for the house to be re-wired. He sounded high and clueless and said he would speak to his manager. We heard nothing about this again.Anyway. Look. If you need somewhere to live or find a nice home that Mann are dealing with, I’m sure this review and the tones of other bad ones won’t put you off. But as it stands we are still waiting for our deposit back and today we will be going via the my deposit scheme tribunal to get this back. Normally you only need to do this when you have issues with the landlord or estate agent when you don’t agree on how much should be taken for repairs. But this issues is with Mann just not returning it or getting back to us. I suspect as Mann Countrywide hold onto the actual cash and only have an insurance scheme with my deposits. They use the cash deposit elsewhere else in the business so it’s not actually there when it’s time to release so they delay so they can get funds in from else where to return you money. Beware

Anonymous · 16 September 2021

★★★★★ 1/5

Trustpilot

Totally disgraceful experience with the…

Totally disgraceful experience with the Mann countrywide termination team.I left the property I rented and accordingly with my landlord who check the property out last Saturday,we produced and sent to the termination team a paperwork (as requested by them) which states we both (me and my landlord) agree to the total release of the holding deposit.I sent it 6 emails since Saturday included,I may understand they don’t work Saturday/Sunday,but it’s Tuesday and still never received a reply to emails. Also no one says anything via phone as since Monday morning I started calling every hour.It a really incredible how they don’t care of their tenants.this’s the same issue I had with them when I had to write several mails and calls to ask what was the procedure,and they ve been always evasive.People stay away from this company !!!

True · 17 August 2021

★★★★★ 1/5

Trustpilot

Never in my whole life have I experienced anything like this company.

Sadly with this site you have to give a score, zero or minus aren't allowed. I have no words, and yet so many for this company and the customer service experience. Immoral, lying, incompetent, unprofessional would be the nicest words, the worst my solicitor has heard. The charges are extortionate when you get nothing but stress, they don't return your phone calls or emails, whether they are the maintenance team or manager. They grab those fees from you very quickly, but that appears to be the only thing they can be relied upon. I have dealt with the Totton office, Southampton and Woolston. They have lost documents, despite me posting through their door, after making a 42 mile return journey and providing a photo of the envelope on their doormat. My only advice, go elsewhere. No wonder the reviews are so bad and not responded to by the company.

Su · 14 July 2021

★★★★★ 1/5

Google

This agency beggars belief. They are unprofessional, lie constantly and I am just about to launch legal proceedings against the agency and the landlord. Watch the national press in the coming months as I promise that I will expose their dodgy practices. Avoid this organisation at all cost. If I could give them zero stars I would.

Panel · 26 October 2017

★★★★★ 1/5

Trustpilot

Absolutely awful management

Absolutely awful management. You can expect nothing to be done. They mainly take your money and leave you to deal with the rest. Even the accounts department needs help with how much money is owed and how much they should take. Be careful. You will be going in circles. There will not be one point of contact you will be dealing with but multiple and all saying different things. It was a complete stressful nightmare. Never again. They didn’t even fix issues for the tenant. I would not recommend Mann to anyone you would be better off dealing with the flat yourself as potentially that’s what you will end up doing only difference would be you will have much more stress to deal with.

RJ · 18 June 2021

★★★★★ 5/5

Google

My partner and I spoke to a man called Danny, he was attentive and polite with every question we threw at him and he helped us remove a big weight from our shoulders ahead of time with our tenancy. Very confident, attentive, and friendly.PositiveResponsiveness, Quality, Professionalism

Finley · 25 October 2021

★★★★★ 1/5

Trustpilot

Terrible management from The Chatham…

Terrible management from The Chatham branch of Mann Countrywide lettings. Could not get any response from them for over a year of moving into the property and eventually had to write to the landlord directly. Luckily we have a great landlord and he also agreed the management from this company was awful. Unsure as to why they are charging the landlord a management fee when they do not manage the property at all and are taking the money from the landlord to basically receive rent from us each month. Terrible customer service and have again been waiting almost 2 weeks for a call back regarding maintenance issues reported. As a property manager myself I understand the job fully and there is no excuse for this terrible service. Would not recommend this company to any landlords/tenants.

Denise · 21 April 2021

★★★★★ 1/5

Trustpilot

Landlords: avoid at all costs! (Canterbury)

Canterbury branch of Mann is hopeless. I used them as a landlord and their full management service was shambolic. Their checkout process failed to point out problems which my new tenant spotted immediately and needed me to pay to fix as the deposit had already been released. Worse yet, their rent and legal protection insurance failed to pay out rent arrears when my tenant stopped paying rent as they changed the contract during the tenancy to wriggle out of it. I lost so much money using these guys and recommend you avoid them if you’re a landlord. Crooked or incompetent, it’s hard to say, and maybe both. Just don’t.

Annoyed · 18 April 2021

★★★★★ 1/5

Trustpilot

Useless , abusive , giving out personal details without permission

I raised a complaint with there property manager Susan. Provided everything they requested with the complaint and she come back with an abusive email to myself. Better yet we approached the tenants the morning for a THIRD TIME regarding the issue and they refused to speak to us as they had been forwarded on my email from Susan when I made the complaint. That email had my phone number and my email address on it which I never gave permission for them to hand out. Let’s hope when connells fully take control and combine the companies they get rid of staff members like this.

Andrew · 11 April 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking 0/10 stay away

Absolutely shocking. Moved into a property during covid which was a rental. Wasn't able to view prior and told that all was newly decorated in line with video and photos provided. Turned up to what I can only describe as a squat. Hadn't been cleaned, marks on all the walls, wasn't the same as the pictures or video. We were not happy moving in as we had been misled and they tried to charge us 800 pound to re advertise (using the same misleading adverts) and changed their mind when we threatened to share the actual photos of the property. Still owe us £184. Would rather sleep rough than pay these low lives money

Rachael · 29 March 2021

★★★★★ 5/5

Trustpilot

Many Many Thanks to Paul and Anne at…

Many Many Thanks to Paul and Anne at Mann Estate Agent’s in Rochester office They steeped up when needed to get Things done on the final push.Highly Recommend

Stephen · 16 December 2021

★★★★★ 5/5

Google

As an overseas student, I was struggling to rent a house and then someone recommended the MANN Letting agency. Lauren understood my situation and she found me a lovely house of my choice. Danny took extra time to show me the property and explained everything in detail. If you are looking for a property, I highly recommend you contact this agency before wasting your time and money anywhere else.

MdS · 25 October 2022

★★★★★ 1/5

Trustpilot

Do not ask your property for letting in…

Do not ask your property for letting in Woolwich arsenal branch. I choose this company the reason why my property is very near by. However this company's especially, Local branch's service is not unacceptable. I feel like most of Woolwich staffs are arrogant, irresponsible, unpleasant.This company is quite big and has multiple departments looking after task so that's why I tired to contact every department , I had to contact numerous times.moreover, The person in charge changed several time without any taken over, so I had to explain whenever the staff changed.I has got lots of frustration to contact them, when I emailed or called, they response few days later or nothing.Now I ended up with this company, finally!! Anyway, I put on a STAR but if there are minus star, I would put more than I could do.Do not consider Mann countrywide Woolwich Arsenal branch.

Sunhee · 21 January 2021

★★★★★ 5/5

Google

Currently renting my second property from Mann lettings, Joe has helped no end to ensure a fast switch over and that the move was as smooth as possible. He bent over backward to help cater to our needs and to make a very stressful move become somewhat enjoyable!

Eleanor · 25 October 2020

★★★★★ 3/5

Trustpilot

Information for sellers in Ashford

Although my property was sold quickly at what I consider was a fair price for the buyer and myself, with hindsight I felt that I was misled by Mann at Ashford during their sales talk to persuade me to use them as my estate agent. Firstly, during the sales talk, I was given a £20,000 price range for the value of the property, but within a week after they were commissioned by me, they advertised it with a price guide at the bottom end of the range, which the property was sold at. Secondly, their fee was a lump sum based on the average value of the price range given to me during their sales talk. I would suggest that you demand a % fee so if they sell the property at a lower price, their fees are reduced accordingly and not based on their exaggerated valuation. Unfortunately I consider that these practices of exaggeration to win commissions are common among estate agents, when I interviewed other estate agents in my selling process.

Gardener · 24 October 2020