Trusted Agent profile · Canterbury
★★★★★
490 reviews across 2 platforms
79 Castle Street, Canterbury, CT1 2QD, CT1 2QD
Mann's office in Canterbury, at 79 Castle Street, is rated 3.4 out of 5 across 490 reviews on two platforms, including 267 Google reviews rated 4.2.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleChris came to view and value my home. I was struck by his attitude to customer service. I have worked across many fields and it is rare to see such excellent attention to detail and a forthright attitude. I highly commend him.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI give Mann a 5 star all bcz of Mr Danny. He is so professional, very helpful, understanding and most importantly friendly. I was in urgent need to find a 1bedroom flat and he was able to manage everything in a very short period. I highly recommend this agency. Keep up the good work.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you for your all help these last months.you helped us to find out new home.once again thank you for all the work you have done for us. Sincerely Princy
Thank you for taking the time to leave us your fantastic 5* review. I will pass your kind comments onto our dedicated team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGravesend Branch....Stay Clear
We are having a very negative experience with the Gravesend branch manager. He is extremely arrogant, egotistical, condescending and severely lacks basic customer service skills. We are constantly having to chase for feedback and updates which when you're paying for an expensive service, this is not acceptable. Currently, we have no faith in Mann and their ability to successfully sell our home.
5/5
TrustpilotA big thanks to the Gravesend Letting Team
The team at Gravesend worked extremely hard to try to find us tenants after we had been let down by tenants from another agency. They were professional, attentive and we felt supported in the process by Jay, Katie and Sukhy. I would certainly recommend them to anyone in our position.
5/5
GoogleThis is the best property Agent have seen so far, I have a very nice experience with them, the right information and assistance was good.
Thanks for taking the time to leave us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotMann Countrywide: Unprofessional & Untrustworthy
I don’t even know where to start with this review. We are currently in the process of buying a property with this company through their office in Sydenham. I say that, but they seem to have put the property we have had an offer accepted on (i.e. sold subject to contact) back on the market. They haven’t told us about this. As it has not been advertised as sold subject to contract, we will find out where we stand legally and take action.Originally, we had also put our property up for sale with them. We found the branch manager (and her assistant) at the time to have been upfront, efficient and responsive. Since both have left the company, our dealings with Mann have been nothing short of exceedingly poor. From being lied to about how many people were booked in for viewings for our property, to receiving calls for viewings months after we had accepted an offer to sell it, Mann have demonstrated anything but professionalism. For me, they have zero idea what they’re doing, and their communication skills render newborn babies speechless. Now that the property we were hoping to buy is back on the market (behind our backs), this would suggest that Mann are also untrustworthy. Steer clear would be my advice.
1/5
GoogleWorst estate agent ever They never get anything done They are bunch of incompetent workers Everything is late Tenantes never happy Always charging you extra money for this and that Overall I am very unhappy with this place and rather stay homeless than rent / buy house from these guys Don't use this agency !!!!!!!!
5/5
GoogleBrilliant, quick and easy move in, very nice to and helpful staff. Much better than my experience than had previously with Lettings agency’s . Would recommend
Many thanks for your marvellous 5* review and recommendation Jonnyp. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExceptional knowledge
We were shown several properties by Morgan Knott. Morgan’s knowledge of the properties was exceptional and her communication both before and after the viewings was excellent. Very impressed.
1/5
TrustpilotIf you are a landlord, avoid this company
If you are a landlord, do not let this company manage your property! They take 10% of your rent for doing nothing. You often have to chase them for payment. They seem to pay when they want and the amount they want. They are so frustrating to deal with. They use over priced tradesmen (or mark up the costs on work that needs doing). A weight has been lifted now I do not have to deal with them anymore.
5/5
GoogleMann sales are so amazing for getting me and my family a lovely home for rent,it’s not only ideal but affordable and they were very professional and helpful.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilot-100 stars.
If i could give this company -100 stars I would.Very disappointed and shocked at the horrendous service I received, from start right up until I was done with them. Thank God I didn't have to deal with them any longer.
1/5
TrustpilotNeglect of a vulnerable tenant
As a mental health worker of 19 years, I would describe Mann Estate Agents as disappointing. My next door neighbour is a Mann Tenant who is a vulnerable woman in her mid-70's and suffering from a sensory impairment. Despite her age and condition, she has experienced targeted bullying from her young upstairs neighbours (also managed by Mann). They not only deliberately removed the light bulbs from the communal hallway to leave the woman in darkness and disorientate her, but they have previously poured a bucket of water onto her head from their window and continuously drop heavy objects on their floor above her head regularly, which in turn have caused concerning large cracks in her ceiling, make her jump and caused her sleep insomnia. The neighbours have cameras set up in the communal hallway to watch her movements so they can intimidate her when she leaves/returns to her property. The neighbours throw objects at their internal door which is adjacent to hers and make loud noises throughout the day and night to cause her distress. This was witnessed first-hand by a visiting police officer and can be clearly heard by myself and my partner in our next door flat. Despite hours of footage submitted to Mann's Beckenham office and Head Office, Mann have left her without support and refuse to look at the footage (which had also been submitted to the Police). Mann have been made fully aware of these activities and continue to take no action.My advice is to avoid this business if you can find alternative services.
1/5
TrustpilotOnly rating one star as I can't give it…
Only rating one star as I can't give it a zero!!I live next door to a property that Mann in Beckenham have rented out. I've had nothing but issues with the next door neighbours. I've had noise nuisance since they moved in, but it has recently transpired that the noise I've been hearing has been harassment towards the elderly lady in the flat below. The perpetrators are a daughter aged around 28, and her mother - both of whom should know better! They have poured water over the lady out of the window, pile up crates of dirty waste outside the front of the house, including chewed up food on her windowsill so she can't open her window, taken the light bulbs out of the hallway so she can't see where she's going (including one I installed of my own so knew it was working and was gone by the next morning), two cameras on the internal hallway to watch when she's coming and going, and myself and my partner, and new neigbhour downstairs are unable to leave our house without a camera phone being pointed at us, and deliberate harassment if we're having a conversation outside our own front door. Both properties next door are rented through Mann who do not accept any responsibility. I am yet to have a satisfactory response to my complaint before going to the Ombudsman. The police and council are fully aware of the goings on, yet it's still being allowed to take place. I wouldn't touch this estate agent with a barge pole!!!
5/5
TrustpilotI have been dealing with Rebecca whilst…
I have been dealing with Rebecca whilst our house is on the market Rebecca has been brilliant in keeping us updated with how the market is moving. She is very efficient and professionalShe has always been very polite to me and always keen to help
5/5
GoogleWhen we first started looking for a place in Canterbury, as students, we found it a struggle. However, with the help of Dan from the agency we were able to secure a nice flat that suited our needs within a week. His help has been above and beyond throughout this process, I couldn't recommend more.PositiveQuality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWhat service - It was no service!
We met with Robin from Mann, Beckenham who confirmed he would assist us with a rental property. The very next day we were emailed a suitable property and called to arrange a viewing. Robin said he would collect keys and call back with an appointment time/date. From this moment, we never heard from Robin again!! I tried chasing and eventually spoke with Robin’s manager who advised the property had been let to another client. The manager apologised and advised Robin would call back to explain the situation. As expected, we did not hear from Robin. So, moral of this story is beware! Mann in Beckenham have a preferred list of clients and if you are not in the preferred list, you have no hope of a rental.
1/5
TrustpilotUntrustworthy
Untrustworthy - agent didn’t turn up for viewings, agent doesn’t try to sell property instead advises buyers not to put an offer in, difficult to contact even in working hours, bad mouths other estate agents, would highly recommend avoiding Mann if you are either selling or trying to buy
5/5
GoogleHaving decided to sell my property portfolio in Canterbury, I interviewed a number of Estate Agents and asked them to write a report giving details of how they intended to sell my properties. Out of 5 agents I appointed Mann Sales & Letting and one other agent. Within days Mann Sales had found buyers for a couple of my properties and eventually I handed the whole portfolio to them, with the exception of 1 which was sold by another agent in a very protracted time-frame. I cannot praise this company enough and would use them time and time again. If you are buying or selling, do yourself a great favour and use Mann.
1/5
TrustpilotUnprofessional and unethical
I called the agent and I was proposed to buy off plan without showing you anything but pictures. They dont even have a show home!!! I told them I dont understand how I can buy anything for 400K without even seeing a showhome. And they just explained that this how hot is the market now. On the other side they claim they have been inside and the apartments are very nice. I think this is unprofessional and unethical.I don't think they actually care about the customer.
3/5
GoogleA swift process ensured by strict deadlines. Working with Leah (one of the agents in the Canterbury branch) was very pleasant, she went out of her way to help us, and was extremely prompt with email responses. If possible, work with her! Overall not disappointed working with this company. Definitely recommended.
1/5
GoogleHad a horrible experience doing a letting with them. Simply liars and lack of caring. Avoid and save yourself from a lot of headache.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotdisappointed and costly mistake for me
Initial conversation with Catford branch was very good so gave them my flat to let. Never again. Appalling photos put up on rightmove which did not market a victorian conversion flat with garden in a conservation area at all. Consequently, poor viewings in a fast moving dynamic market. Mann did correct this but I lost valuable time which ultimately cost me rent money. Original letting contract was returned by me twice with basic mistakes and the new tenancy agreement has been sent back twice because Mann cannot get the names of landlord correct. It looks like it won't be ready in time for the agreed start date so I will lose more rent.Mann don't seem to understand the basics of letting and have lots of young, inexperienced staff who are not being supervised by managers. When someone is on leave - no one else can get the job done.Hugely disappointed and costly mistake for me
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