Mann Canterbury Sales reviews

★★★★★ 5/5

Google

I have been working with Mann for last 2 months to sort out renting a flat on quite short notice and I have been very impressed with my experience. The agent that has been working with and helping me is Danny, who has been nothing but a pleasure to work with, this is my first time renting and on every step he has been quick, precise and informative about the process, which has helped the whole experience be much less daunting and anxiety ridden. I am excited to start renting soon and from my experience can only recommend this company.PositiveResponsiveness, Quality, Professionalism

Luke · 25 October 2021

★★★★★ 1/5

Trustpilot

Please do not even consider using Mann…

Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!

Joanne · 18 December 2020

★★★★★ 4/5

Google

Great service and very informative staff. Special mention to Sheryl and Ryan!

An · 25 October 2023

★★★★★ 1/5

Trustpilot

POOR COMMINUCATION AND SERVICE MANN WOOLICH

THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.

Sophia · 28 June 2024

★★★★★ 5/5

Trustpilot

Laura and the team at the Locks Heath…

Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.

Melanie · 5 December 2023

★★★★★ 1/5

Trustpilot

Poor communication and mismanagement of flat

Dealing with this estate agent was an absolute nightmare. The complaints department was no help at all, with everyone giving me different information. I never wanted to become a landlord; I only did it because I couldn't sell my flat when I needed to move. The letting agent assured me they would take excellent care of my property, but that was far from the truth.They found a tenant with antisocial behavior, resulting in numerous complaints from the estate management about the tenant smoking weed and playing loud music at night. The letting agent did nothing to address these issues. They failed to inform me of damages and didn't chase the rent, which was consistently late. I had to follow up with them every month. Despite paying a full service fee, all they did was collect money.They misled me throughout the process. On the day the tenant was moving out, they called to say they had forgotten to send me the notice the previous month. They also wrongly deducted money for a rental extension, which I would never have agreed to if I had known the tenant was leaving. To make matters worse, the same agency helped this problematic tenant find a new flat, despite knowing about the complaints, late payments, damages, and unpaid rent.The complaints department was no better, merely covering for themselves instead of taking responsibility. Avoid this estate agent at all costs.

Adrienn · 16 May 2024

★★★★★ 5/5

Google

Best letting agency!! Special thanks to the best agent Jazmyn!!

Apoorv · 3 October 2025

★★★★★ 5/5

Google

Jazmyn was super helpful and extremely prompt in responding to our questions - we are very excited to move into our new home!

Harry · 3 October 2024

★★★★★ 5/5

Google

I think selling a home is stressful. Also, I find people who make appointments to view your home as we all think to view as potential buyers Often time wasting to walk around your home but can't even respond after viewing, yet you change your plans on a bank holiday to accommodate them. It does make me wonder if it is about looking for a potential house or something else more concerning that makes you wonder. We recently reduced our property by £25k infact 5 years ago was worth that reduced price then. Our house has room for 4/5 cars off road parking ready to move into, not like some I have seen. And yes, it's 130 year old cottage but with great character and a warmth to it clean and tidy has had new wet room,new windows, new boiler new kitchen and in great decorative order inside and out. I get the impression buyers want a house for nothing. I feel estate agents should show responsibility in obtaining reviews, but having said that potential time wasters waste everyones time, most lie anyway. The funny thing is that I dont get about brand new houses . No one gets a reduced price from their asking price, and no one's says I buy it £25k cheaper than what their markets offer to you. Do they! I find agents maket your property at a price they first give, then ask you to reduce it weeks later, which is always concerning. I believe agents try very hard to sell your homes, but have to rely on what they are told in terms of property where's its situated what's important and true price and what they can afford.

Tony · 27 April 2024

★★★★★ 5/5

Google

I recently moved to Canterbury with very short notice and thus had not been able to find a place to rent before moving. I went into the Mann Canterbury branch on Saturday after being turned away from 4 other estate agencies and was greeted kindly by Danny. He went above and beyond to personally show me properties in my price range that very day and to fast track my application process. I highly recommend this company.

Thomas · 25 October 2021

★★★★★ 1/5

Trustpilot

One of the worst estate agents I have…

One of the worst estate agents I have ever encountered. I was given an appointment to view a property, but a day before, I received a message stating that it's sold. Despite that, I received another call seven days later, claiming the same property is back on the market and scheduling a second appointment. I requested an early appointment, but they couldn't accommodate due to the landlord's unavailability, forcing me to reschedule other commitments, including childcare. To my dismay, I received a call on the same day of the viewing, informing me that the property is now sold. Beware of this estate agent if you're selling your house; their professionalism is questionable.

SAMIUL · 13 March 2024

★★★★★ 5/5

Google

I don't think there's a word which describes how helpful, professional, courteous and diligent the staff at Mann have been. I am so very happy with my experience at Mann, and would 100% use them again. If I could give 10 stars, I would! Thank you, Mann.

Harry · 28 March 2024

★★★★★ 5/5

Google

Incredible service and customer care. Always there to help and also great selection of properties! Also big thanks to Rafaela and Husam for being such a big help whenever I need them.

Majd · 26 October 2019

★★★★★ 1/5

Google

Would give 0 stars if I could - these people SCAM you for money, especially students. You pay the deposit in cash and they word their way around it in the contract/tenancy agreement to look like you have never paid a deposit and therefore owe you nothing. When our tenancy was coming to an end, the estate agent came round and I had been working a long night shift and my room was shut as I was asleep due to getting back at 9am, he was banging on my door and although I couldn't hear anything he was trying to impress the girls he was showing by making rude comments about me saying i'd been up all night with a boy (completely untrue btw!!!) and proceeded to bang on my door until I woke up in a fright. Honestly they need to be closed down, if you go through them do it as your own risk - they steal money and make the whole renting process horrible. I am currently in touch with a property ombudsman to sort out the deposit for me and my other roommates. BEWARE !!!!!

Emily · 26 October 2019

★★★★★ 1/5

Google

What an absolute joke of a company. Gave my property to these jokers in October last year to let. They give it all the talk and deliver sweet nothing. Two months in I have had to chase them about only having a photo of the exterior of the property and nothing on the interior. In late December had to chase them again as no correspondence from them all all. Advised them to drop prices if need be to get the property let. Three months later get an email from them saying property has a dead pigeon on the ledge and paint flaking in the entrance and is not up to standard. The property in question was absolutely fine when given to them over 6 months ago and they are the only agent with keys!!!!!! Absolute shambles. Will be reporting to the property ombudsman

Imran · 26 October 2019

★★★★★ 5/5

Google

Happy to give these guys a five star review. I've been using them for almost a decade and they're efficient, friendly and helpful

Edwin · 9 March 2025

★★★★★ 5/5

Google

We recently purchased our new home through Mann. We were incredibly impressed with the service, professionalism, responsiveness and ownership of the transaction provided by Felicity and also her colleagues if she was unavailable for any reason. Could not fault them. Went above and beyond what you would expect from them and my only regret is that we didn't use them to sell our house as this process was already underway elsewhere.

Hayley · 25 October 2021

★★★★★ 5/5

Google

Top agents in the area really! Before them never heard of Zero Deposit Scheme, very convenient. Lovely premises and turnaround is swift and efficient. Dealt with Lauren and Danny, both of them are absolute stars!

Michael · 25 October 2023

★★★★★ 5/5

Trustpilot

A company to rely on - Mann Countrywide, Canterbury

During a recent bathroom leak on my rented property listed with Mann Countrywide in Canterbury, Hayley and her colleagues followed through every step of the procedure with myself (landlady) and with the tenant. At all times courteous and helpful, she went above and beyond her duties to assist me, keeping in close contact by phone, text and e-mail. I am delighted with the company chosen to do the refurbishing, and with whose work I am very happy. I recommend Mann Countrywide as a reliable, thorough and competent company to assist with all instances concerning renting a property.

Jeanette · 9 December 2023

★★★★★ 1/5

Google

The WORST agency I have ever dealt with. Never get call backs, never get email responses, NO MANAGER, no one is ever aware of anything, no information is ever recorded on their system, extremely difficult to speak to the right person, they always say, 'leave this with me and I'll do it today or in the next couple of days'... months later... NOTHING! IF you are looking for an agency and want to have peace and not robbed.... DO NOT GO TO MANN COUNTRYWIDE !!

Bruce · 26 October 2017

★★★★★ 1/5

Google

This is the worst company possible. Over the past two and a half years, I, as a Landlord, on the 'full management' service, have had to chase Mann up and constantly pester for information promised; feedback and quotes for work. The term 'full management" is derisory as they do not 'manage' it at all. The staff change continually; they seem to have a call centre, so you do not have the same staff 'on site'. Only now I have tried to call the office in Newington to hear a recorded message saying the office is now closed and that their opening hours are 8.45 am ...... It was 9.30 am when I phoned.......... I could go on and on. If it be needed, the worst proof of their incompetence is that my lovely tenants who would always inform the company of little problems, in order to get them resolved before they became big ones, have become so exasperated by the company, that they decided to take the financial risk and break their tenancy early. Their main reason? You've guessed. The problems with Mann. They would stay in for 'no shows' of workmen; repeatedly ask for someone to come and deal with a problem etc, - all to no avail and at considerable inconvenience to themselves. At no time over the past two and a half years did I have the consistency of dealing with the same person. A constant stream of different people, none of whom seemed to know the property well. i was constantly told 'oh she/he has left the company'. Do no use them.

Ros · 26 October 2017

★★★★★ 1/5

Google

If I could rate 0 stars, I would. My housemates and I rented a property for 2 years through Mann and all aspects of service were abysmal. Let me give some examples. No heating for 3 months Broken washing machine Broken microwave Broken dishwasher Hole in backdoor Front door inaccessible Rotten hole in utility room Most furniture broken All of these problems were fixable. Staff from Mann took over a month to fix each issue, especially the heating (3 months). Staff make promises they cannot keep and make it extremely difficult to get things done unless there is monetary incentive on their behalf. Would never use this letting agent again. Save yourselves the hassle.

Toby · 26 October 2017

★★★★★ 1/5

Google

Canterbury office has still not supplied a key for our son renting from them over 5 months ago. Very poor service even since we have become involved not returning calls or emails and acting to provide the key as promised! ..... Update- keys were provided yesterday only to discover that neither fitted the room or the front door of the property !!. On a visit to the agent last night keys were promised today but no contact from the agents or customer service...... How can you rent a house for £500 a month yet not be given any keys ??!!

Cathy · 26 October 2017

★★★★★ 5/5

Google

Super super thanks to Lauren and Mann. I've never come across such a quick and professional letting service. Thanks so much.

Umut · 25 October 2021