Mann Canterbury Sales reviews

★★★★★ 5/5

Google

Just wanted to thank Danny for all the help and time he gave my wife and I. Unfortunately the stars didn't align for us this time as we found somewhere with another agent that was a little more suitable for us. However, we will definitely come to Danny again for our next move, really genuine guy who treated us like human beings, not just information on a screen. Thanks again Danny.PositiveResponsiveness, Professionalism

Richie · 25 October 2021

★★★★★ 5/5

Google

Our experience as first time buyers through Mann was exceptional. The team were great, explaining every step along the way and regularly providing us with updates. A special mention to Joe for ensuring everything progressed smoothly from beginning to end.

Oliver · 25 October 2021

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 5/5

Google

Fantastic reliable, transparent service! Danny is a diamond! So helpful and a pleasure to speak to! Highly recommend 😊 …

Carolyne · 25 October 2023

★★★★★ 5/5

Google

I cannot thank Emma Lawton enough for all of her help, guidance, advice and patience in helping me with the purchase of my first home. She is personable, professional and goes above and beyond for her clients. I highly recommend her and experience.

Richelle-Marie · 25 October 2020

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018

★★★★★ 1/5

Trustpilot

The service from Park gate Mann Co was…

The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.

Gail · 19 November 2024

★★★★★ 1/5

Google

We have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when we arrived despite them promising to fix it multiple times. The shower was leaking through the roof which seems to be the only thing which they have fixed. The downstairs shower is still leaking and the handles which were blu taced on have now also came off. We have rang multiple times and they always say they will call back later that day but are yet to actually ever do this. Edit: The house was far from a little dusty when we moved in. There was things left over such as wooden and stone slabs which had to be removed by your contractor (so I don't know how you can say it was just a little dusty), rubbish under tarpaulin and filthy stained bed covers and matress left behind. We never even had outside bins when we moved into the house and had to wait over 2 months for these to be supplied. We have tried being very patient waiting over 4 months for these problems to be resolved. You did come to view the property and my housemate was told here that the problems would be fixed within a week; since then we have been calling for updates but are constantly being told we would get a call back within an hour but this 'call back' has literally never happened.

Callum · 26 October 2016

★★★★★ 1/5

Google

Abysmal service. The student accommodation I moved into was full of problems. The cooker was smoking each time it was used, the fridge freezer didn't work, the shower had no hot water running through it and the furniture was dirty. I had to call Mann Lettings every single day, multiple times a day, for weeks in order to get these basic repairs carried out (of which none were mentioned in the inventory!). They don't call you back when they say they will and claim not to be able to talk with the landlord, which is obviously not true. I also had to raise a dispute to receive my deposit back, which Mann Lettings were very unhelpful with, and so I would avoid this company at all costs.

Victoria · 26 October 2016

★★★★★ 5/5

Google

I am very pleased with the staff at Mann who are always helpful, pleasant and get the job done!!

Isobel · 10 June 2026

★★★★★ 4/5

Google

I have been a Landlord with Mann Countrywide for some years now. I have found over the past couple of years the team to be friendly, and professional. They have let my properties in a timely mannor with minimal disruption and voids with the rental income. The Branch Manager is understanding of my needs, the administration team are efficient, and any quiries are answered in a timely mannor. My properties are fully managed, the property manager is dedicated, and turns round maintenace issues in a swiftly, timely mannor. She is professional, helpful, and keeps me updated on the progress of the works. The rent is paid on time, and should there have been any late rental payments they are fast to act to retrieve the rent. I would highly recommend the Canterbury lettings department of Mann Countrywide to any potential landlords, or tenants and I look forward to many more years with them managing my properties. A very happy landlord

Sweetpea · 27 October 2013

★★★★★ 2/5

Trustpilot

Avoid. Sharks.

Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money.I take two things from this:1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company.2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.

HJ · 28 August 2024

★★★★★ 5/5

Google

I would recommend Mann Letting Agency ,especially Rafaela who it's very keen to help. She sorted a particular situation for me and my partner and we are very grateful for that . We will use them for sure in the future !

Gina · 26 October 2019

★★★★★ 1/5

Trustpilot

This company keeps spam calling me…

This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.

T_A_G · 27 November 2025

★★★★★ 5/5

Google

Great service and communication. Jazmyn, Holly and Paul are all great and always a call away. Thanks

Jorge · 10 June 2026

★★★★★ 1/5

Trustpilot

Avoid

I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all

Ivan · 17 September 2024

★★★★★ 1/5

Trustpilot

Rooooll up Circus is in Town!

Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!

Miss · 25 July 2024

★★★★★ 5/5

Google

Great service from the lettings team! 5 stars for all of the help to find my new home. Would recommend to tenants and landlords.

James · 10 April 2026

★★★★★ 5/5

Google

A really good experience with the letting team from Mann (Paul in particular) - they were able to answer all of my questions and made the process of renting my property seamless.

Luke · 10 March 2025

★★★★★ 1/5

Trustpilot

Estate Agent to avoid

Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.

SJ · 3 September 2024

★★★★★ 5/5

Google

Beth and her team did a splendid job selling our house just recently. Valuation, marketing and communication were all excellent. The whole process was very smooth and I would highly recommend them.

Jonathan · 25 October 2021

★★★★★ 1/5

Google

Unfortunately, my husband and I had a very bad experience with this agency when we were looking to rent an apartment in Canterbury just recently. We had to deal with it several times, and for some reason the only agent to pick up the phone and reply to our enquiries was Danny, who is responsible for our bad experience with the company. Among his many achievements are as follows: - ignoring our preferences and trying to show some properties we weren't really interested in; - not letting us know that some viewings had been cancelled; Once we called him in the morning to confirm the viewings only to hear that none of the three of them that were supposed to take place on that day would actually take place. It should be noted that we had told him we were staying in London and had to drive to Canterbury for viewings. - moving the viewings to a different day a few hours before that; - making mistakes with the time of viewings; - simply not calling back about a property we were interested in, which resulted in us not even looking at it. I understand that the property market in Canterbury this year is incredibly complicated, and agents have a lot of work to do, but I really don't think that clients should be the ones to suffer. We ended up working with a different estate agency that turned out to be incomparably more professional and respectful towards their clients. I hope we will never have to work with Mann in the future and I would not recommend it to anyone.NegativeResponsiveness, Professionalism

Maria · 25 October 2021

★★★★★ 4/5

Google

I dealt virtually solely vwith Felicity Baker during my purchase who was brilliant . Without her the transaction would have taken much longer ,in fact I probably would have pulled out due to the sellers using countrywide conveyancing who are absolutely terrifible. I would advise anyone thinking of using countrywide or getting involved in a chain involving them to read their review's first . If Mann didn't recommend them I would have given them 5:stars based on my experience dealing with Felicity .My solicitor even sang her praises .PositiveProfessionalism

David · 25 October 2021