Caxtons Residential Lettings and Management Canterbury reviews

★★★★★ 2/5

Google

As a customer I have never seen such appalling service and rudeness from staff at such an establishment as this. Me and my wife booked to see a house together, we arrived on time at 11am at the house inconveniencing both of us as it was a Wednesday and we both work.. They did not turn up after 30 minutes when I called them three times the put us on hold so long the phone hang up. When I called them a fourth time and rightly shouted down the phone and was shouted back by the lady on the phone. This is simplest unacceptable so much so that I felt compelled to review them in this way. Even after this 30 minute wait and the 15 minute phone call they still did not turn up and we were told that the next viewing was not available until 3 days after... All this pushed both of us to yell down the phone once again to get yelled at by caxtons staff. Just terrible service... Also when walking into the real estate office 10 minuites before they opened in the morning the main receptionist sitting in her chair PAINTING HER NAILS told us very rudely to wait for them to open outside as we watched her do nothing else but paint her nails for that time we were already put in a bad mood. They simplest need to understand how to treat people like adults and not children.

Sam · 14 June 2013

★★★★★ 2/5

Google

Caxtons - UNACCEPTABLE SERVICE As someone with a good working knowledge of real-estate agents and who lets out their own property's. This must be the worst service I have ever come across from a agency of this Kind. I have now spoken to exactly 12 other people who have had working contact with this company in the same capacity as myself, who have had the same experience with them. In any other country this agency would be shut down the service standards and reception I have had from this agency are completely unacceptable. I felt so shocked with the service and appalled by the reception I received from this agency was so awful that I felt inclined to let others no how bad there service is and that they must improve to gain custom from the public.

Gregory · 14 June 2013

★★★★★ 1/5

Google

Worst agency in canterbury, they don't even respond to the calls and cheat innocent students.

Siddik · 15 October 2023

★★★★★ 5/5

Trustpilot

Kat Mitchell and the payments…

Kat Mitchell and the payments department were incredibly helpful. Both on email and on the phone. Excellent service.

Sam · 21 June 2023

★★★★★ 1/5

Trustpilot

Not impressed …

Caxtons were our block management company and I would not recommend them. We have had to change to someone else. They vastly over charge for work, used very poor contractors for a large painting job which was hugely over priced and 13 months later never got a building issue sorted. Service charges significantly higher every year and actual service very poor for what we were expected to pay.

Emma · 16 January 2021

★★★★★ 1/5

Google

Rude staff, particularly the guy showing me the place. Tried all the clumsy hard sell tactics in the book. This is the most unprofessional outfit in Canterbury, and that saying something. Avoid at all costs! In response to your denial, I am most certainly on the correct site. I accompanied another person to the viewing, and lucky for her I did. Your agent DOES use hard-sell tactics, and very clumsy he is with them.

Pat · 13 June 2018

★★★★★ 5/5

Google

Caxtons have managed my properties over the last 15+ years and I cannot speak highly enough of them. They are a professional company with extremely helpful and knowledgable staff and nothing is too much trouble. They employ qualified and helpful contractors and when I had a break-in approxomately 10 years ago with £30,000 of damage through water ingress, they managed to find me tenants as soon as the house was ready to be occupied.

SMVH · 13 June 2018

★★★★★ 5/5

Google

Very helpful throughout are time here. Always replies quickly and thoughtfully.

Jack · 14 November 2023

★★★★★ 5/5

Trustpilot

Good company

I own a flat in a block they manage. They have always been swift to respond and have dealt with any issues I've had promptly and professionally.

Duncan · 8 June 2022

★★★★★ 5/5

Google

Excellent company to deal with. All staff very polite, friendly & knowledgeable.

Chris · 15 September 2023

★★★★★ 5/5

Trustpilot

A firm to be trusted

Caxtons always provide an excellent and reliable service,

Mary · 15 December 2023

★★★★★ 1/5

Google

The Owner of this company named Dan is a flat out thief that even tries to justify ripping people off ......STAY WELL CLEAR !!

Chris · 13 June 2018

★★★★★ 4/5

Google

Responsive staff that try meet your needs and are transparent about the process

Mustafa · 12 June 2023

★★★★★ 5/5

Google

I have an 18 year association with Caxtons and can say that their service is fantastic. They're friendly, kind, helpful and professional. They give me honest and reliable advice when I need anything from them. They helped out immensely when unfortunately we had to got to court but managed to win the day and the case. I only recommend Caxtons to everyone. Can't rate them enough - 10 stars!!

Peter · 13 June 2016

★★★★★ 1/5

Google

Quite possibly the worst letting agency in Canterbury. Staff are rude, disorganised and treat student tenants like second-class citizens. It took two years for Caxtons to return my deposit because they refused to admit that they had no evidence to make a claim against my deposit. The company is run by unprofessional staff who take advantage of students. An average rating of about 2 explains it all. Avoid.

Katy · 13 June 2016

★★★★★ 5/5

Google

Best moving experience i've had in Canterbury, really helpful.

Rob · 12 June 2023

★★★★★ 5/5

Google

Never really had any issues with Caxtons. They were great at communicating and quick with getting us our deposits back. Their maintenance team were excellent. I would email them with an issue and the majority of the time it would be sorted in the next 2 days! They listen to what you need and help out when they can. Highly recommend them to students.

Rushil · 13 June 2019

★★★★★ 5/5

Trustpilot

Helpful receptionist

Spoke to the receptionist Claire who was very helpful with all my queries. 5/5 stars

Shane · 15 November 2022

★★★★★ 2/5

Google

I do not have a good experience with Caxtons. Stay clear if you are a student as they turn your tenancy into a money making exercise at the end by deducting money from your deposit for the most ridiculous of cleaning issues such as some dust on a plug.NegativeProfessionalism

Laurence · 12 June 2022

★★★★★ 1/5

Yell

Nightmare of a company to deal with

Nightmare of a company to deal with Caxtons managed apartments for us which has left us out of pocket, terrible service provided and no interest in resolving any issues. Would not recommend using them as they are one of those large companies that has n morals or interest in the smaller person - except of course from taking our money

TerryB-285 · 10 November 2019

★★★★★ 5/5

Trustpilot

A really good estate agent. The professional but friendly way my…

The professional but friendly way my application was handled.

Rosalind · 20 February 2023

★★★★★ 5/5

Trustpilot

Excellent customer service …

Excellent customer service when dealing with my query. Throughout the process everyone was personable and helpful.

LP · 24 March 2022

★★★★★ 2/5

Google

I wouldn't rent via Caxtons again. A big portion of their lettings are student accommodation yet in their contracts fee dates are before student finance comes in, meaning every time you pay rent in line with student finance it is classed as late and you get charged. This is just one example of how they take advantage of students.

Amelia · 13 June 2018

★★★★★ 5/5

Trustpilot

Best moving experience i've had in…

Best moving experience i've had in Canterbury, really helpful.

Rob · 20 June 2022