5/5
Googlecaxtons are great, they have always attended to all of our problems with no fuss.very prompt on response and ready to take action to resolve any issues.
Trusted Agent profile · Canterbury
Caxtons Residential Lettings and Management Canterbury reviews
★★★★★
274 reviews across 3 platforms
1 Castle Street, Canterbury, CT1 2QF
Caxtons Residential Lettings and Management's office in Canterbury, at 1 Castle Street, is rated 3.8 out of 5 across 274 reviews on three platforms, including 143 Google reviews rated 3.4.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Google1/5
GoogleSTUDENTS BE WARE OF THESE PEOPLE!! THEY ALWAYS TAKE ADVANTAGE OF STUDENTS. I AGREE WITH BILL AND GOSH !!
1/5
GoogleAbsolute amateurs, steer clear away. Unprofessional and rude. If youre a student, they'll treat you like a criminal.
1/5
GooglePoor service, myself and friends have experienced the worst of this letting agency. If you're looking for a house, try someone else!
5/5
GoogleLots of lovely and helpful people. Had no issues through my tenancy with them. Very good customer service!
5/5
GoogleFriendly staff and open office to help with communication for all.
1/5
GoogleJust a pain to deal with, expensive and don't make any effort to help you if you need it.
1/5
GoogleAre you a student? Do you like being treated like second-class citizens? Then rent from Caxtons!
5/5
GoogleGreat staff, all very professional
1/5
GoogleRude staff, unhelpful, and uninterested until you give them your money.
1/5
Googlewhatever you do, do NOT go with caxtons
5/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Dear Harper, thank you for your five star review. We do appreciate it! Warm regards from the team at Caxtons
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Hi Mia, thank you for the 5 stars! Much appreciated, warm regards from the team at Caxtons
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Dear Alex, thank you for the 5 stars! Much appreciated
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Dear Midhun, we are sorry but we cannot find reference to you on our database. We kindly ask that you either contact us to discuss any issues you have or please remove your review. Thank you, the team at Caxtons
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Hi Tharish, thank you for your review, always a pleasure to receive a 5 star rating, warm regards from the team at Caxtons
5/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Thank you for the 5 stars! Much appreciated, from the team at Caxtons
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Dear Manuel, We are extremely sorry that you were dissatisfied at the end of your tenancy. The team actively tried to advise on energy consumption and mitigate potential issues during the tenancy as the bills only package does have an energy limit which is clear from the outset. As we do with all feedback we receive, we will take learnings from this and apply them to future tenancies. Kind regards the team at Caxtons.
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Dear Nico, we are sorry that you are unsatisfied with the service you have received and we'd like to put things right. But I would require the property details from you in order for me to progress your issues with the right department. Please may you get in touch with Nicola Webster on 01474 537733 at your earliest convenience? Thank you, kind regards, Nicola
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Dear Alan, we are sorry that you have had a negative experience, please do get in touch with me directly if you'd like to discuss further as we cannot find your details without your surname. We will do our best to correct the issue, please call HQ on 01474 537733 and ask to speak to Nicola Webster, thank you
5/5
GoogleRating only, no written review.
5/5
TrustpilotExcellent service
Rating only, no written review.
Agent replied · 10 June 2024
Thank you for taking the time to share a review, it is much appreciated!
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
