Oliver Jacks Residential Canary Wharf reviews

We really appreciate you taking the time out to share your experience with us Lewis. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us Liam. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us Ella. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us Michelle. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us Adam. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

We really appreciate you taking the time out to share your experience with us. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

Further to the above review and your subsequent complaint made to Trading Standards, we welcome the written findings of their investigation during which they concluded offers were communicated sufficiently and within a reasonable time. Kind Regards The Oliver Jaques Team

Dear Michal. Thank you for your review. Here at Oliver Jaques, we continually strive to provide an exemplary service to our clients, so are naturally very disappointed that you have chosen to use this particular platform to express your views. As a business we of course take reviews very seriously and are sorry to hear you feel this way. Having investigated this matter thoroughly and reviewed all of the correspondence between our team and yourself as well as the other tenants of the property, we know the above comments are both lacking in honesty as well as in fact. In reference to the review left by one of the other tenants of the property Mr Clark above, Any maintenance issues reported within the tenancy were always dealt with quickly and easily, the deposit was paid in accordance and in line with the Terms and conditions set out, and during the pandemic when there were issues, we were on hand to listen and give support as to what to do moving forward for you all. It is not Oliver Jaques who try to make claims or deduct money from tenants, but rather act on behalf of the Landlord who instructs deductions and claims to be made, based on an independent check-out carried out by an Inventory Company. The deposit deductions were put forward by the owner of the property based on the findings in the check out report and we are happy to share the images should you feel this necessary. We hope we can put this behind us now, and wish you all the best in your new home. The Oliver Jaques Team

Hi Hannah, Thank you for your review. I would like to confirm that Oliver Jaques do not benefit in any way whatsoever, from deductions that are made from a tenant’s deposit. In fact, it is the complete opposite. When there are dilapidations mentioned in a check out, it can become a lengthy process for our staff to come to an agreeable compromise between the tenant and landlord, so we would far prefer for the check out to not to find any issues that are tenants’ responsibility, as the procedure is then very straight forward and less time consuming. I would therefore like to take this opportunity to respond to the points that you have made. Point 1) - As you are fully aware a check in took place when you moved in, and a check out took place when you moved out, both reports carried out by the same impartial company. I agree when you moved in the check in noted a few areas needed further light cleaning, that was out of our control as your landlord had dealt with the cleaning himself prior to your move in. At your check out the property required cleaning to many areas. I note that mention you had organised a cleaner, however the report clearly shows that your cleaner had not cleaned the property thoroughly, that is an issue with your cleaner not Oliver Jaques, the inventory company or the landlord. Point 2) - Your landlord (who we were in contact with despite your accusations that we were not) had forgotten he had granted you permission to install the Hyperoptic and was only reminded once the email was forwarded to him. Point 3) - We have only ever replied truthfully to reviews; Oliver Jaques do not benefit from any deductions put forward to properties that do not belong to us? Furthermore, you were fully aware that your landlord was corresponding with Oliver Jaques regarding the deductions as your landlord took several photographs of how he found the flat, including the bin full of rubbish, those photos were sent over to you. These photos show very clearly that cleaning was needed, and we would be happy to upload them to show this? Point 4) Just to confirm we are not cleaners, so are not in a position to charge anybody for £200.00 fixed rates for cleaning. We would have however advised you the cost of a cleaning company that we can recommend, however there are many other cleaning companies available that carry out end of tenancy cleaning that you could have used, they all charge similar prices. End of tenancy cleans and domestic cleans are two very different types of cleans, and when you are getting quoted a very low price it is generally always reflected in the level of service that you will receive. Furthermore, we would always make a tenant aware that if they are unhappy with the proposed deductions, that they have a right to raise a dispute with the Deposit Protection Service (DPS). Point 5) As far as we understand the 5 people you are referring to, had also used the same cleaning person/company that you did, which in our opinion, clearly shows the problem lies with the cleaner’s ability or understanding of what an end of tenancy clean involves. As we pride ourselves on the level of service we give to our clients, we are particularly disappointed you have chosen this platform to express a complaint about a situation that arose 7 months ago, whilst noting that you have not contacted us in line with our Complaints Procedure at any point since the tenancy came to its conclusion, otherwise we would have welcomed the opportunity to have resolved this for you. As we try not to enter into lengthy discussions in response to our google reviews, should you feel that you would like to discuss this matter further with us, please do not hesitate to contact us or pop into the office and we will be more than happy to conclude things. Kind Regards Nicola

We really appreciate you taking the time out to share your experience with us. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you. We look forward to working with you again in the future! Kind Regards The Oliver Jaques Team

Dear Greg, Thank you for your review. Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are naturally very disappointed that you have chosen to use this particular platform to express your views. As a business we of course take reviews very seriously and are sorry to hear you feel this way. We are especially disappointed given that this review has come some 4 months after you have vacated the property, and at no point during the tenancy or since this time have you utilised our internal complaints procedure to raise any queries or problems you felt you had. Whilst you did live at the property from 2014 to 2021, this was only managed by Oliver Jaques for the final 3 years of your tenancy and not for the first 4, so we cannot comment on the service you received prior to this time. Furthermore for clarity, it is not Oliver Jaques who try to make claims or deduct money from tenants, but rather act on behalf of the Landlord who instructs deductions and claims to be made, based on an independent check-out carried out by an Inventory Company. It is the Inventory company who make the decision on matters that are deemed to be “Fair wear and tear” or whether items fall under the responsibility of the tenant or landlord respectively. Based on the check-out document received, the landlord felt it necessary to make a claim against your deposit. The adjudicator did not wholly agree with the landlord’s claim to make a deduction but did award a small sum in his favour whilst also awarding you a larger sum. Oliver Jaques have nothing to gain from any decisions made for or against the tenant by the adjudicator, and are merely carrying out the instructions of the landlord with regards to the deposit resolution. This resolution came some 2 months ago however, and we would have welcomed the chance to speak with you about this at some point before now, but were not given the chance to do so. With regards to your comments about staff members dealing with contracts, we have reviewed all of the correspondence between our team and yourself, and strongly disagree with your comments. As I’m sure you are aware, the contract is a very important document, but at every tenancy renewal stage it was necessary to chase repeatedly for several months for you to return the signed tenancy agreement which I’m sure you can is understand is frustrating for us as your agent, and for the landlord. We hope we can put this behind us now, and wish you all the best in your new home. The Oliver Jaques Team