Every review we hold for the Canary Wharf office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMichael and his team showed myself and my partner around numerous apartments and also included a Tour which was incredibly helpful to discover the area and now we have bought!
Thank you OJ’s
Brenda · 27 October 2024
Agent replied · 22 November 2024
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 2/5
GoogleWe've rented a small 1 bedroom flat through Oliver Jacques for 14 months. Everything was fine during the tenancy. But they deducted £350 from our deposit for ridiculous charges at the end although we left the flat in a good state. £45 to change 2 light bulbs (the bulbs were faulty in the first place with many burning out weeks after being replaced by them multiple times during the tenancy). We did cleaned the flat but they considered it as "domestic cleaning" not "professional" so they charged us £172 for cleaning a 400 sqm flat. They also charged us £133 to unblock the shower although we had no problem using it for months. We are careful and considerate tenants who never had any deductions from many previous tenancies elsewhere. Expect some surprise charges at the end of the tenancy if you want to go through Oliver Jacques.
Minh · 29 July 2019
Agent replied
Dear Minh,
Thank you for your review, however based on our correspondence throughout your tenancy and dealing with the deposit return we have to disagree with your comments and find it disappointing that you have chosen to use this particular platform to express these concerns.
The deductions put forward to you were based on the findings of the independent check out carried out at the end of your tenancy which showed the property required cleaning, along with the damages caused that required remedial works, you were provided with the invoices for the works required to the property. You received the property in a professionally cleaned condition, you were therefore responsible to return it in the same condition. You mention below that we charged you various amounts for the works, please be advised these are the charges that the contractors required put forward, not Oliver Jaques or the landlord.
A professional end of tenancy clean is far more in depth than a regular domestic clean, and the charges put forward by cleaners carrying out those cleans are in line with the level of work required. The contractor that attended to replace the light bulbs has a minimum call out charge, as do most contractors, and that is what you were charged their minimum call out charge. The shower was completely blocked with hair and other items, the charge the contractor put forward is reflective of the time spent unblocking the Shower.
Had you dealt with these items yourself prior to your vacation and the checkout report shown the property left in a good condition you would have avoided any deductions.
As you are aware your deposit was held in the DPS Custodial Scheme for the duration of your tenancy, no deductions can be made by any landlord or agent without the tenant’s agreement?
Had you not agreed to the deductions you could have lodged a dispute with the DPS, however you have chosen not to do this and accepted the deductions.
Oliver Jaques, take customer services very seriously, and based on what actually happened feel that your review is unfair and a complete misrepresentation of the facts
★★★★★ 5/5
GoogleI know Stephen Banks from Oliver Jacques since 2014 when he helped myself and my wife rent our first apartment in London. We have used his services once more since then and both times he did a great job for us, managing a smooth transition to our new home. Head and shoulders above the other agents we engaged with in the area. Very professional, accomodating and just a pleasure to deal with. Happy to give a 5 star review. Thank you Stephen!
Gena · 29 July 2019
Agent replied
Many thanks for your review Gena!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Stephen.
We sincerely hope you enjoy living at your new apartment and look forward to one day working with you both again.
Have a Great Christmas and a Happy 2019!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleI know Stephen Banks from Oliver Jacques since 2014 when he helped myself and my wife rent our first apartment in London. We have used his services once more since then and both times he did a great job for us, managing a smooth transition to our new home. Head and shoulders above the other agents we engaged with in the area. Very professional, accomodating and just a pleasure to deal with. Happy to give a 5 star review. Thank you Stephen!
G · 30 June 2019
Agent replied
Many thanks for your review Gena!
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Stephen.
We sincerely hope you enjoy living at your new apartment and look forward to one day working with you both again.
Have a Great Christmas and a Happy 2019!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleReally recommend OJ. Our flat sold quickly at the stated price (so no over selling to get the business and then reducing). Viewings were well communicated. Found some lovely buyers and then Rosalie managed the progression really well, given some challenges along the way.
Jamie · 22 March 2024
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us Jamie.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 4/5
GoogleI didn't have a problem whilst living at the property for 5 years - any query that I had was always dealt with quickly and easily.
Deposit was paid to us and deposit was paid in accordance and in line with the Terms and conditions set out.
To be fair, during the pandemic when there were issues we were listened to and given support as to what to do moving forward.
Asa · 3 August 2021
Agent replied
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleHenry took care of my wife and I as we just rented our home with OJ. Henry was friendly and helpful throughout the process which was quick and efficient.
Kyle · 3 November 2024
Agent replied · 22 November 2024
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleThank you Oliver Jacques, with a special thanks to Stephen Banks! Your service was highly professional and reliable and the whole process was clear and smooth. I would recommend this agency to any of my friends without a doubt.
EDIT: Almost two years later I can wholeheartedly say our experience was great all the way through. Thank you Erika and Gina as well, for all your help and efficiency!
Faith · 30 July 2021
Agent replied
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleSerkan has been an absolute pleasure to deal with. Although we didnt rent a property through him, his professionalism and friendliness made the whole experience good from start to finish. He has been very responsive to any questions I have had and always went above and beyond to help me and the mrs find the ideal property. will definitely get back in touch with him later down the line if we have any issues, cheers Serkan.
Jacob · 29 July 2019
Agent replied
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleThe team at Oliver Jacques were helpful and when I requested photos were redone they listened and agreed. Their post sales team - sales progressor Rosalie went above and beyond to see my sale through. I can recommend
Michelle · 22 May 2024
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us Michelle.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleOlivier Jacques was very helpful in our move and especially Georgina she was there to answer any question and helped us out to the best of her ability. She made the transition smooth and painless.
Omos · 20 June 2024
Agent replied · 22 November 2024
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Gina to rent a property, and the experience was seamless. From the very beginning, Gina provided clear and honest advice, ensuring I understood every step of the process. She was always available to answer questions and provide regular updates, which made me feel well-supported and confident.
Gina's professionalism and dedication were evident throughout. She worked efficiently to handle all the necessary details, making the rental process smooth and stress-free. Thanks to her expertise, I was able to secure the perfect rental property quickly.
Leonidas · 25 July 2024
Agent replied · 22 November 2024
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleReally approachable and supporting agency. We managed to get the flat in a short period of time. Processes are standardised and efficient. Thank you! Specially Maaret!
Hoang · 23 March 2026
Agent replied · 13 April 2026
We really appreciate you taking the time out to share your experience with us Hoang
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleReally smooth, efficient and professional process with the team. Really enjoyed working with them and great to have them down the road with ample experience and info on the local area. Cannot recommend them enough and special shout out to Paul and Michael for your help over the last 6 weeks.
Big thank you to the team and for the present!PositiveResponsiveness, Quality, Professionalism
Fergus · 11 January 2022
Agent replied · 30 July 2023
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 4/5
GoogleMe and my Girlfriend were looking for a property to rent in Bermondsey and came across Olive Jacques after being let down by another agency. It was a great find, we were shown an ideal property the same day and had secured it by the end of the week. We found James and the guys at Oliver Jacques to be really friendly and the follow assistance after moving in has been great.
Gareth · 29 July 2019
Agent replied
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
Google5 star service from the surrey quays office recently used them in particular i want to thank Gina she was very helpful and made the whole experience very relaxed for me as a tenant
Maisie · 22 May 2024
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us Maisie.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleGina is BRILLIANT. She is always on top of any issues. Particularly though COVID, with all the new problems and added issues, Gina worked diligently and was dedicated to being our best advocate.
Nicki · 22 May 2024
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us Nicki.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleUsed Oliver Jacques to purchase as well as let out our property in Bow Quarter. With an office based in the estate there’s no other agency that understands the building better and they have consistently been on the ball with turning around any issues and appointing tradesmen where needed for our tenant. This was especially golden when we were living out of country for a period of time and unable to have vision of anything. Gina and Erika have been great to deal with and very efficient with responses and previous agents in the branch were also superb.
Polly · 31 May 2024
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us Polly.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GooglePaul, Matteo and Michael were excellent throughout - courteous, able and knowledgeable - i have worked with dozens of agents over the years and these are the best - they got me a great purchase price when the efforts of other agents were floundering at around 15k to 20k less than what I actually got for the flat in the end (this is the third occasion I've used them incidentally).
Pete · 29 July 2019
Agent replied
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleJack ams Harry have been extremely helpful and my purchase process is been very much supported by them. Definitely recommend their services.
Alba · 30 March 2026
Agent replied · 13 April 2026
We really appreciate you taking the time out to share your experience with us Alba.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleI've been using OJ's for years. They're reliable and are very knowledgeable of the area and market trends. Big shout out to Gina and Stephen who are great to deal with.
Lorreen · 31 May 2024
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us Loreen.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleVery impressed with how knowledgeable and helpful the lettings staff are at this company. Nothing is too much for them especially Gina. Highly recommend Oliver Jacques to manage your lettings.
Julie · 22 May 2024
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us Julie.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleLeona is your dream estate agent come true! First off, how many of us would stay late in the office, and having closed up for the night, smile at a customer with a non-urgent question, unlock the door, and say 'come in', instead of 'come back tomorrow'?
Not only is her customer service amazing, her attention to detail, expertise, and readiness to go the extra mile are outstanding. Thank you Leona!
Denise · 31 July 2016
Agent replied
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
★★★★★ 5/5
GoogleSteve and team helped with a seamless transfer between agencies and have continued to deliver a great service, finding a new tenant quickly and managing the process efficiently. Steve is easy to get hold of and always responds quickly. Heaps of comfort knowing the OJ team are now looking after the property and the tenants.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan · 11 November 2021
Agent replied · 21 June 2024
We really appreciate you taking the time out to share your experience with us.
Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you.
We look forward to working with you again in the future!
Kind Regards
The Oliver Jaques Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
