Trusted Agent profile · Camden
★★★★★
2,126 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,126 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,944
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you to Sophie
Thank you to Sophie, Emily and Adriano for all of your helpful property advice :-)
Dear Katie, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotEmily was very helpful and confident in…
Emily was very helpful and confident in the knowledge of the local areaWe had questions which she answered with alot of extra information
Dear Mandy. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotMG has been really helpful right from…
MG has been really helpful right from the start of the tenancy process, especially Kevin made sure the entire process was smooth from help finding tenancy to post rental help. He was very responsive and available all the time to resolve any issues.
5/5
TrustpilotAmazing Team
The team members are very experienced and professionals. We are with them from last 3 years and always helped us in all aspects. Titas Juskevicius is the best. He was very helpful and professional dealing with. Thank you to him and Martyn Gerrard.
5/5
TrustpilotI’m extremely happy with the service…
I’m extremely happy with the service I’ve received from this company. They have been kind, respectful and incredibly helpful at every step along the minefield of selling a property. I don’t know how I would have managed without their help. Jatin was my allocated agent and he went far beyond his remit to help me at every turn. I can’t recommend them enough, Evelyn Simpson
5/5
TrustpilotThank you so much Kevin!!
We recently rent our house through Martyn Gerrard.Kevin was extremely helpful throughout and made the stress of referencing, paperwork and moving much easier. He was always easily contactable and the use of WhatsApp made things a lot easier, rather than waiting on hold or for a callback. Thank you for helping us move into our dream home!
1/5
TrustpilotWorst company to deal with!!
Worst company to deal with!!! Let my flat through them with rent guarantee, the tenants decided not to pay and I am left out of pocket! What is the purpose of your rent guarantee scheme if you can't guarantee the rent. Worst communication ever, emails are hardly replied, person dealing with you is never in office! DO NOT USE THEM!
Hi Mr Fernando, we are sorry you have had this problem and that our communication with you has not been as we would want. We understand there was an issue with the rent guarantee in this particular instance as only part of the money due to you was paid out after the tenant - who had been paying the rent properly for some time - suddenly stopped paying. As you know our Head of Property Management has been working on this for you and has now got the insurance company to pay all the money due to you.Again we are sorry that you have had these issues and that it has taken longer than we would have expected to sort out with the insurers.
5/5
TrustpilotExcellent customer service
Excellent customer service and attention to detail Annie and Maria along with Tyrell helped make the sale of our property in Gaisford Street go as smoothly as possible.Thanks Joe & Bridget
1/5
TrustpilotHorrible experience having to deal with Martyn Gerrard
Horrible experience having to deal with this company. Their contractors for one of their buildings have damaged our property, and after originally saying they’ll look into it, they’ve ignored me since. It’s been 2 weeks since the damage occurred and there’s been no progress. Unscrupulous company - avoid.
Hi Ben, we understand that the issue you're experiencing relates to the building next door, managed by our Block Management team. We’ve been in touch with you via email and phone to keep you informed, and we’ll continue to keep you informed as we follow up with the contractor to resolve this as quickly as possible.The repairs were necessary to address a leak affecting your flat and our property. We replaced the capstones on the parapet wall between the two properties, as the old rendering on both sides was severely damaged and likely the main cause of the leaks. Unfortunately, it seems the contractor did not clean up properly after finishing their work, and we are actively pursuing them to rectify this. However, we believe the damage to the wall was due to the age and condition of the rendering rather than the contractor’s actions. With the new capstones in place, we expect this should prevent any further leaks.
5/5
TrustpilotBuying a property
Jenna was patient and very professional. She answered all our questions , and we had many, and we never felts she was pushing us into buying or making a decision we were not 100% comfortable with. She was always quick to respond and absolutely lovely.
5/5
TrustpilotDaniel Harris
Daniel Harris, done an out standing job for me in finding new tenants. Daniel kept me posted with viewings and sorted all of the paperwork issues that arise these days.He made it flow really well. So a big thank you Daniel, for sorting this out all before the close of play at Christmas. Five star service..
5/5
TrustpilotWas shown a property by Anna and she…
Was shown a property by Anna and she was very attentive and gave all the information needed with no rush. Would recommend!
5/5
TrustpilotMG review
Gabriella is a formidable sales person, she is assured knowledgeable and knows when to stand her ground . My recent experience with MG has been excellent, the book of clients and relationships they hold are second to none and they get the job done.
5/5
TrustpilotWe had a good experience with Martyn Gerrard …
We had a good experience with Martyn Gerrard Estate Agents.They helped us find an apartment, all questions were answered clearly, the agent always answered and explained if we had any problems. Our agent Adam Peerthy is attentive, punctual and professional.Thank you
5/5
TrustpilotThe process of finding a flat has been…
The process of finding a flat has been very smooth with Martyn Gerrard. Nadia was very responsive throughout and really helpful!
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotAdriano was brilliant 🤩
Adriano was a pleasure to deal with, nothing was too much trouble. I’ll be recommending him to family and friends
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotEasy tenancy renewal process
We've rented through Martyn Gerrard for nearly a year, and just went through the tenancy renewal process. The whole process was dealt with swiftly, and Jessica was very helpful and answered all of our queries promptly.
5/5
TrustpilotCraig, Fatmir and Ben
Craig, Fatmir and Ben have been amazing! They work seamlessly and tirelessly to get our sale through! They have completed the sale under 3 months from start to finish. Nothing was left to chance. Fatmir and Craig knew all the details of the property, all the small nuances which we loved about our home were conveyed to the new buyer. Whole sale was smooth ans I highly recommend the team. If you want an effortless approach to selling your property, look no more and give MG team a call.
5/5
TrustpilotProfessionalism by Sergio Elia
Thanks to Sergio Elia, I managed to find my next flat to rent. Not only is he a friendly person, but he also made sure to answer my questions as fast as possible via phone or email. If you want to find your new home without any stress, I would highly recommend Sergio and Martyn Gerrard to sort things out for you in a professional way.
5/5
TrustpilotGreat experience as a first time buyer
Thank you so much to Declan and the team for helping me with my purchase! Declan was very diligent and took all the hassle out of chasing the sale, and was so helpful any time I had a question. Would highly recommend MG!
5/5
TrustpilotSelling my flat through Martyn Gerard…
Selling my flat through Martyn Gerard was a brilliant experience. They were so efficient and really pleasant to deal with. Many thanks to David Mitchell, Andre and Daniel - very much appreciate all your help and advice.
5/5
GoogleThe team at Martyn Gerrard successfully helped me find my first home. Special thanks go out to Annie Clarke who not only showed me properties that accurately matched my requirements but once I had found the property, Annie guided me through the process and was incredibly helpful. I would highly recommend Annie and the rest of the team at Martyn Gerrard Kentish Town.PositiveResponsiveness, Professionalism
5/5
TrustpilotThanks Declan for helping me find my…
Thanks Declan for helping me find my ideal home. I found you very trust worthy and professional throughout the whole process
Dear Tahlia. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you in the future.
5/5
TrustpilotAmazing
I’m in the process of selling through Martin Gerrard and I’ve received an amazing service. All the staff have been very helpful and professional throughout especially Jay whose communication has been fantastic. I’d highly recommend them and wouldn’t hesitate in using them again.
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