Trusted Agent profile · Camden
★★★★★
2,125 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,125 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,943
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotMartyn Gerrard were amazing at finding…
Martyn Gerrard were amazing at finding me my tenants for my flat, who were renting there for 3 years. Anthony was very helpful every step of the way. Would definitely reccomend going through Martyn Gerrard if you are looking to rent your place.
1/5
TrustpilotThey are so unprofessional
They are so unprofessional. We had a property viewing twice and both of the times we didn’t see the property because they dont communicate with the landlord or they email you before the viewing that the property is not available anymore. They wasted my time and my money and they don’t care they find excuses every time.
Hi Dafni, really sorry to hear about your experience. We'll look at what happened and why our communication with you wasn't what it should have been.
5/5
TrustpilotA pleasant and smooth purchasing experience with Martyn Gerrard
With Martyn Gerrard we went through our purchasing process smoothly from the beginning up to completion. Jessica was so nice and friendly, always kin to help with her professional, accurate instructions. Surely we use them again if we have a chance to purchase another property.
5/5
TrustpilotI have know Antonio for nearly about…
I have know Antonio for nearly about six months. He is a very pleasant and always very helpful. I would recommend Him to any of my friend who is looking for Property. Keep up the good work and Antonio.
5/5
TrustpilotMG react quickly and have reliable…
MG react quickly and have reliable contractors. Professional and trouble free. Thanks Sasha Vrba for solid work.
Dear Henrik, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotThank you so much Declan and Emily for…
Thank you so much Declan and Emily for taking the time to show me around properties. I found your advice very helpful.
Dear Mariko, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
GoogleThanks to Vince, he’s been brilliant in helping us renting the property, very prompt in helping us althroughout the process. Would definitely recommend Vince and Martyn Gerard. Best of luck!
5/5
GoogleWe had a great experience working with Maria Morar. She was incredibly nice, helpful, and responsive, arranging all the viewings and handling communication with the seller. We could really see the hard work she put in to help seal the deal. Highly recommend!
Hi Xia, thank you for your lovely review! We are very pleased our Sales Team assisted you well.
5/5
TrustpilotJay is great and has made the whole…
Jay is great and has made the whole experience seamless so far! Wouldn’t hesitate to recommend.
Dear Natalie, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotOliver is great!!
Oliver was really helpful supporting us in finding a property. Communication was strong and he called/emailed us a number of times to provide updates on the most recent properties on the market.
1/5
TrustpilotLack of timing by One Hour
I arranged a 5pm viewing. I was advised that the viewing had moved to 17.30 when I was already at the property with my son. The agent didn't meet myself and the 2 other families waiting until 17.50 without any further call or even apology. Infact he had the audacity to argue with me about it.I have not experienced such an unprofessional service from an estate agent in 15 years.
Dear Yasmin. Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience and the lack of communication you received. If you would like to take this further, please contact us on ho@martyngerrard.co.uk we would be happy to assist.
5/5
Trustpilotvery good service
very good service, Adam tried his best to find what suits me. Although I could find a flat I like to rent finally, the service of Adam is excellent. I am sure I will find him to buy or rent again in the future.
5/5
TrustpilotOur estate agent was amazing!
Our estate agent Monica Naples was great, always pro-active in trying to find us a place and very friendly as well.
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotSuper helpful team
I recently rented a property, the agent Sophie was very helpful and lovely, answered all our questions and the team were super accommodating and made the process very simple, thank you!
5/5
TrustpilotGreat Estate Agents
We had a great experience working with Maria Morar. She was incredibly nice, helpful, and responsive, arranging all the viewings and handling communication with the seller. We could really see the hard work she put in to help seal the deal. Highly recommend!
Hi DX, thank you for your second lovely review!
5/5
TrustpilotLee Mckinson-English was very helpful
Lee Mckinson-English was very helpful, he is knowledgeable in his field, decisive but polite when we had a very tricky situation with our tenant. We are very thankful for his time and efforts.
5/5
TrustpilotSheriaz was very helpful in explaining…
Sheriaz was very helpful in explaining the process of letting my property and what Martyn Gerrard would do to assist in this process. He also took practical steps, beyond my expectations, to facilitate the smooth transition of getting the tenants in situ.
5/5
TrustpilotEleanor Palmer Partnership
I work on the Eleanor Palmer PTA chair group and with Martyn Gerrard as our partner sponsor. The team were really keen to start working with us and provide great support to the school via our Winter and Summer Fairs. They are always responsive, provide great artwork, raffle prizes and sponsorship. They have a genuine interest in Eleanor Palmer and the other schools they partner with and are a genuine pleasure to engage with. Without our additional fund raising the children would get no school trips, new climbing frames, music lessons, etc. so we are grateful for the work they do and support they provide. Long may it continue!
5/5
TrustpilotI have been dealing with Saad
I have been dealing with Saad, Jessica and the team at Martyn Gerrard since late 2023 and cannot praise them highly enough. Their professionalism, knowledge and sincere approach to business is in my mind second to none.
5/5
TrustpilotAmanda was extremely helpful during…
Amanda was extremely helpful during both the sale of our existing property and the purchase of our next. Friendly, professional and always responded in a timely fashion. It was a nice contrast to some of the teenage boy estate agents that seem to have become the norm.
5/5
TrustpilotAdriano was really helpful on the phone…
Adriano was really helpful on the phone to me with the request I made. He went the extra length to send me an email confirming the details I needed.All the best Adriano.
5/5
TrustpilotI recently worked with Tobias Donnelly at Martyn Gerrard estate agents
I recently worked with Tobias Donnelly at Martyn Gerrard to rent out my flat.. he was absolutely amazing! So professional and great at communicating..
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Tobias wishes you the best of luck and looks forward to working with you in the future.
1/5
TrustpilotSo Martyn Gerrard estate agents decided…
So Martyn Gerrard estate agents decided whilst paying the rent that’s owed on the 18th of every month. Decided that it was ok to not pay the rent on the 18th and they with sort it out the following week. The accounts team apparently went home!
We sincerely apologise for the delay you experienced in receiving the rent payment. We understand how crucial it is for landlords to receive timely payments, and we always strive to ensure rent is transferred promptly. In this instance, it appears there was a delay in receiving the rent into our account. Whether this was due to the tenant paying late or a delay in the banking system, we can't tell. However, as soon as the payment was received into our account, we immediately processed it, and you should have received the rent on the 20th.We appreciate your understanding. If you have any further concerns, please don't hesitate to contact us.
5/5
TrustpilotThank you to Sophie
Thank you to Sophie, Emily and Adriano for all of your helpful property advice :-)
Dear Katie, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
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