Trusted Agent profile · Camden
★★★★★
2,126 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,126 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,944
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
4/5
TrustpilotBoth my appointed property managers
Both my appointed property managers, Gin and Gabriella have been friendly, helpful, quick and determined to resolve problems for me. The staff are polite and friendly, hard working and reliable. Thanks again for your help xx
Hi Varialheelz, thank you for your positive review and sharing how our Property Management have assisted you.
5/5
TrustpilotSophie has been incredibly kind in…
Sophie has been incredibly kind in helping us with a very last mintue rental! Although it hasn’t gone through completely yet, she has been so lovely and quick and very helpful. We are incredibly grateful to her :)
5/5
TrustpilotThank you Panikos
Thank you Panikos, Titas and the rest of the MG team. From the start you did a professional job and have delivered what you promised in terms of letting our property. Great service so far.
1/5
TrustpilotVery irresponsible
We are very unhappy. We are a family with a new born child. For 48 days, the heating equipment of the house has been cut off and unfortunately they did not take any action.. Their service is only for setting up the contract and we are very dissatisfied after no response. In general, they have no benefit for others, they only care about their own benefit
Dear Razi. Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience. If you would like to take this further, please contact us at ho@martyngerrard.co.uk and we would be happy to assist.
4/5
TrustpilotLisa madden
Lisa maddenMartyn gerard did a great job, under trying circumstances for me, Declan was especially hardworking and never gave up on me and the problems I had, Declan was a great help, sales person, a people person, who you can easily talk to. He’s a great employee, and Martyn gerard should look after this guy, he’s greatThanks for all the hard work
5/5
TrustpilotPleasant experience from start to end
Pleasant experience from start to end. Had a viewing arranged for a property and was dealt with professionally. Easy to contact via email and quick responses. Offer accepted and progressed quickly. Although offer did not go through, was probably the best customer service and professionalism I have experienced from an estate agent, particularly Declan Morgan from whetstone office who we dealt with predominantly.
5/5
TrustpilotDiligent, reasonable, responsive
The agent on our sale was Jatin Shah. His approach was professional from start to finish. He was patient with and responive to all our questions, which were manifold as we were first time buyers. He facilitated viewings of the property and gave us a proper chance to meet the sellers. He acted promptly to resolve issues which arose during the conveyancing process. His calm head helped keep all parties in the chain pulling in the right direction. We feel very fortunate to have found Jatin and would certainly commend him to prospective clients.
5/5
TrustpilotAmanda was really helpful at walking us…
Amanda was really helpful at walking us through the process of buying our first place.
Dear Alex & Ellie, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotThanks Declan for the valuation on my…
Thanks Declan for the valuation on my home. I found you to be very honest and professional
Dear Ardit, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotFatmir Dedei is very responsible at…
Fatmir Dedei is very responsible at work and promptly responds to customer inquiries.
Dear Lei, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
5/5
GoogleExcellent experience all around with Martyn Gerrard, the staff are friendly, professional and very competent. Special thanks to Annie Clarke who went above and beyond to make sure we were always in the loop, stepped in to co-ordinate with solicitors when needed and genuinely looked out for us. Would highly recommend using them, especially for first time buyers.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotStewart and his team were fantastic…
Stewart and his team were fantastic with my sale. Great communication throughout the process cannot recommend highly enough!
Dear Ronak. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you in the future.
5/5
TrustpilotAbby was excellent to work with during…
Abby was excellent to work with during our property search
Dear Sam, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotExcellent
We have worked closely with Amy Willerton as part of Martyn Gerrard's support of our local primary school. She is an absolute pleasure to work with: prompt, organised, kind and helpful, always happy to share her knowledge and ideas. We feel so lucky to have her as our main POC and she's an asset to the company. The rest of the team have also been so wonderful and their support for the local community is exceptional.
5/5
TrustpilotVery professional and efficient and at…
Very professional and efficient and at the same time helpful, reassuring and always approachable.Thanks Chaps.
Dear George, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotGreat service from start to finish!
A huge thanks to Treon Johnson for all the support and guidance in helping me find my dream home. His attention to detail and knowledge of the property was excellent. Thanks again!
5/5
TrustpilotGreat service
We are very pleased we chose Martyn Gerrard to be our agents. Bruvis and his team got our home out to the market very quickly and managed to secure an early sale at our asking price. During negotiations Bruvis was very helpful and supportive. We recommend Bruvis and the Martyn Gerrard team.
4/5
TrustpilotGreat Service
Emily Steer was very cordial throughout and quite patient in understanding our anxiety and needs as a 1st time buyer. She also arranged multiple visits for us and managed her calendar to suit our requirements. Thanks to you Emily! :-)
1/5
TrustpilotThey had not keeping their word on time…
They had not keeping their word on time to gave the property. Even they are not organised, they are respecting money rather than you as human. In the end gabbling the money for nothing. So upsetting to be treated like this.
Hi Hana, we have investigated further and believe you are the lady who wanted to rent a property through us in Finchley. As you know you weren't willing or able to provide the documentation we needed to progress the references, which meant the rental couldn't proceed.
5/5
TrustpilotStewart and the team
Stewart and the team have been brilliant from start to finish, couldnt reccommend more highly! Thank you!
Dear Viraj. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotExcellent Communication
Suraj was very informative about helping me in my property search and went the extra mile
Dear Janvi, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.Our Whetstone office wishes you the best of luck and looks forward to working with you again in the future.
4/5
TrustpilotDealing with Afina was a joy…
House buying and selling is always stressful but the experience was made so much nicer thanks to dealing with Afina. She was so giving with her time and was always available to ask questions. On the times Afina wasn’t there I dealt with other team members but I didn’t warm to their manner in the same way as Afina. Thank you for making the last 8 months of rollercoaster slightly more bearable and thankyou for you support. Katie
5/5
TrustpilotVery nice staff team
The company felt very easy to work with. Fast answers and great availability. Antony showed me around a few houses and gave me a very professional tour of everything.Whilst I know I can be a bit of a painful person to deal with, I was treated with respect and great attitude. Definitely an experience to remember, I would highly recommend this company.I would also like to say thanks to everyone who made what I thought to be a very challenging and difficult decision into a pleasant and fun experience.
5/5
TrustpilotAnthony Spittle is a real professional
His approach in finding me tenants and leading me through the process by which we signed them up was reassuringly efficient and stress free. I wouldn't hesitate to recommend him.
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