Trusted Agent profile · Camden
★★★★★
2,124 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,124 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,942
Reviews on Trustpilot
Business-wide
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Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleWhen I decided to use Martyn Gerrard to let my property, Anthony was so professional to guide me through the process and his team was brilliant to update me on progress. Thanks to their commitment and hard work, I secured good tenant Thank you again for your assistance
5/5
GoogleExcellent all round service from this branch. I’ve working with Anthony on a number of occasions and found his knowledge of the area and buy to let market second to none, highly recommended.
Thank you for your review. Delighted Anthony's area knowledge and buy to let expertise exceeded expectations. We appreciate your recommendation.
5/5
TrustpilotMassive thank you to Lee for helping me…
Massive thank you to Lee for helping me and my husband find a property. He supported us until the day of move in which made the entire experience much easier than it has been previously!
Dear Michelle, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotBrilliant and professional service
Brilliant and professional service, sold in no time.Declan was assigned to our property and did a great job from start to finish. He really looked out for us as sellers, and was very fair and reasonable throughout. We sold our property before we knew it and even ended up buying through another branch of Martyn Gerrard. Would highly recommend.
1/5
TrustpilotAvoid
Rented a property through this estate agent this year in February and it is the worst experience I have every had. The agents took zero responsibility for the state the property was handed over to us in, which was a terrible one, and washed their hands of us immediately as they were not the managing agent. Understandable that they are not the managing agent however this was not an issue some time into the tenancy agreement it was an issue, or rather several, with the condition the property was handed to us in. There was rubbish and leftover belongings throughout the whole property, no working kitchen lights, no working shower, no access to our balcony, no working smoke detector, work that was promised to be done wasn't, professional clean hadn't been done (also promised) and we had no mattress provided, a clause that had been written into our contract. when contacted, we were lied to by the agent Steffi Kampoli, she told us the Landlord was on his was over with a mattress, turns out he wasn't even in the country. A company and it's employees with zero morals and zero shame.
5/5
TrustpilotEasy, quick and effortless
We moved into a property in Woodside Park where we used the estate agents Martin Gerrard. Throughout the move we were guided through each step by Kevin who was excellent in making sure our needs were met. The communication was excellent and we found the move very easy with little to know stress. I would like to use this review to personally thank Kevin and the team at Martin Gerrard for a stress free move. Thanks James and Lucca
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Mittio. He was professional, knowledgeable, and extremely helpful throughout the entire process. Communication was always clear and prompt, and he went above and beyond to ensure everything ran smoothly.
5/5
TrustpilotFriendly and professional - excellent services
We recently purchased a home and although Dinesh was the seller's agent, he was stellar all the way through. Friendly, responsive, helpful, professional - he did everything he could to make the process as smooth as possible. Really appreciate his efforts and if we were ever to sell a home, we would definitely go to him. Thank you, Dinesh!
5/5
GoogleVince and the team were really helpful when we went to view our flat in Holloway. They were really helpful in answering questions we had, as well as giving us advice for what the landlord was looking for in rental bids. Overall, a great experience with MG
5/5
TrustpilotGreat experience with Shuhan Ali at MG
Had a great viewing last weekend with Shuhan Ali at Martyn Gerrard. Shuhan was super kind and helpful, showing us every aspect of the property, explaining all the details, and even had all the extra info handy, such as exact service costs, ground rents, as well details on the leasehold agreement re: extensions, etc. He even had helpful suggestions on how the some aspects of the interior could be tweaked to suit our specific needs and concerns. He's also been great at following up and sharing new ideas. Overall, great experience, and highly recommended!
5/5
TrustpilotThank you Fatmir!
I have had a tenancy for 8 years straight with MG. I must express that over all the years with MG and experiences with other agencies I have never come across an agent that has put so much effort and time to a tenant. I want to say a massive thank you to Fatmir, who has helped in so many ways and gone above and beyond to assure my requests and managing my end of tenancy. MG never let Fatmir go! Very rare to find someone who has passion and quality services that can deliver and provide quality experiences, especially for tenants. Most off all agencies and staff put all the effort into landlords, and even though my 8 year of tenancy has ended, the process and service I got from Fatmir was as if I was to continue my tenancy and wasn’t treated as one of many. Time was spent and process on delivery was met.
5/5
TrustpilotGood honest team in both sales and lettings
I have been using Martyn Gerrard N8 branch since 1987 for both sales and lettings. They have always been fair and honest but I must particularly give credit to Sales Negotiator Treon Johnson who breaks the stereotype of Estate Agents past. Treon is honest and trustworthy, always putting the client first and for this I thank him personally for exceptional phone manner and kindness.
5/5
GoogleI used to let my flat through Martyn Gerrard whilst I was abroad. In the time Anthony was responsible for my property the flat was never empty & we never had any issues.
5/5
TrustpilotThanks Declan for helping me find mine…
Thanks Declan for helping me find mine and my family’s dream home. Declan was a pleasure to deal with throughout the buying process. I am so glad my little one has more space to run around in! Thanks once again.
Dear Ryan, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotProfessional and considerate
Tanya was very professional and considerate. She is very good at building a relationship of trust with a tenant and I was listened to. My previous concerns were responded to in a timely and reliable way. Without question, the best property manager that I have had contact with at Martyn Gerrard.
5/5
TrustpilotGreat service received from Gintare Pauliunaite
Gintare Pauliunaite was very helpful, she was flexible on when she was available to answer my questions and I didn't feel like I was having to chase her for responses. After an initial viewing at a property that wasn't a good fit for me she listened closely to my wants and when a property showed up she let me know and it was perfect for me. Location, size and price were all as I wanted. I feel she gave me a great service.
5/5
TrustpilotBilliant experience
We've had a brilliant experience with Martyn Gerrard in finding our next property to rent. Dan was incredibly helpful and responsive, making the whole process speedy and pain-free. He explained the whole process from viewing to final signature clearly and was always on hand to answer any additional questions. Really happy to have found our new home with Martyn Gerrard.
5/5
TrustpilotGintare Pauliunaite was a pleasure to deal with
Gintare Pauliunaite was a pleasure to work with when she took on the letting of my flat. She shared with me every step taken and always responded to my calls efficiently and as soon as it was possible. She is a top professional and respected all the points and conditions we discussed before she introduced the tenants that now occupy the flat. It was challenging as they were renting from abroad and could only visit the property on a video she provided to them. She managed to get all the moves right. The now tenants are very happy with their choice. I am very happy too. I must and want to add that whatever the nature of the queries or problems, beyond especially finding suitable tenants for me, Gintare Pauliunaite has been helpful. She is certainly a top asset to Martyn Gerrard. Thank you Gintare.
1/5
TrustpilotStay away!!!
Scamming company with questionable practices, including initiating repair work without obtaining our prior agreement or consent. What's truly unsettling is that these repairs should have been covered by insurance, a fact confirmed by insurance company. MG unilaterally hired contractors, subsequently sending us the bills. To make matters worse, our repeated requests for invoices detailing the work completed have gone unanswered. Request for severer roof leak has been dragged on and on, still no update or action after numerous emails and calls in 1.5 months. It's deeply troubling that Martyn Gerrard continues these practices, seemingly with little regard for ethical or legal standards. Unfortunately, it appears that the only viable course of action to halt these practices and protect our rights is to consider pursuing legal measures.Edit: Message to the review managing person:It might seem more responsible to do a proper investigation first before accusing your customer's complaint being inaccurate. Based on the experience with the person I interacted with, it's consistent pattern that no evidence provided for statements or allegations. Thought it is an individual case, now look at the response from the review management team, it seems like more than a individual behaviour.
We are really sorry that you have had these problems. Your complaint refers to the Block Management Team rather than the Lettings Property Management Department. We are investigating the claims you have made. Although we believe there are some inaccuracies, there are obviously issues we need to investigate and resolve. We will be in direct contact with you as soon as possible.
4/5
TrustpilotMartyn Gerard managed to sell my house…
Martyn Gerard managed to sell my house against all odds! Andre was very helpful!
Hi Kim, thank you for your good review and we're happy to hear our Sales Team achieved your property sale!
5/5
TrustpilotGreat service
We have Germano managing our property and he has been great. He has fielded all issues efficiently and effectively. He has kept us up to date with everything regarding our property even if there is nothing for us to do. His communication with has been great with us so far into the tenancy and we look forward to working with him more.
HI AG, thank you for your positive review, it's great that Germano of our Property Management Team assists you so well.
5/5
TrustpilotWould like to say a big thank you to Kevin…
Would like to say a big thank you to Kevin, for making this nerve racking experience and easy one. He was very approachable and found us the perfect home.Will definitely recommend him.
Dear Emma, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotKevin
Moving is quite a stressful process especially when you are a first time graduate. Kevin has not only been amazing but has been kind, patient and so understanding. We have been through a lot trying to get a place and Kevin took a chance on two uni students and advocated for us whenever we needed support. I know that a review wouldn’t fully express our gratitude but I hope that it shows him just how grateful we are.
5/5
TrustpilotFlat Rental
We recently contacted Martyn Gerrard to rent a flat. Kevin was very pleasant and got us in promptly as we needed something imminently! We were all done and dusted in just over a week. He was very efficient and you could always get hold of him. In fact the whole team seemed very friendly it was a relief compared with other estate agents in the area. I would highly recommend Kevin and the team at Martyn Gerrard.
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