Trusted Agent profile · Camden
★★★★★
2,124 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,124 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,942
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Martyn Gerrard Kentish Town Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
4/5
TrustpilotHelpful and attentive service
Sheriaz was helpful and attentive. He was very committed to completing the let and communicated well to achieve this. Would have been great to have had a floor plan, although Sheriaz facilitated a measuring session for us. Also a more concrete handover process with the landlord would have been helpful, but overall extremely satisfied with this experience. Thanks, Sheriaz!
5/5
TrustpilotSophie was absolutely brilliant and got…
Sophie was absolutely brilliant and got me the lovely flat I wanted quickly and professionally I am more than happy! Highly recommend.
Hi Kady, thank you for your happy review and we hope you enjoy your new home!
5/5
TrustpilotMartin Gerrard have been incredible
Martin Gerrard have been incredible to deal with on my recent purchase going above and beyond at every touch point to get the deal through. Shuhan Ali in particular has been a complete star and constantly able to help and supply answers making the whole process a very human exchange.
5/5
TrustpilotMatthew Chadder dealt with our new…
Matthew Chadder dealt with our new tenancy in Oakwood and was nothing but professional and very helpful. He made the whole process very smooth and seamless.
Thank you for your kind feedback. We're delighted to hear Matthew provided such helpful and professional service while arranging your new tenancy. He’ll be very pleased to know he helped make the process smooth and seamless. We wish you all the best in your new home.
5/5
TrustpilotJessica Haynes
Jessica, what a star. Always very quick to reply to me emails, and ever so helpful on the phone, with discussing problems and thoughts. Makes my life easier as a Landlord to have such a competent person dealing with my needs.Thank you Jessica.
Dear Michael, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotThankyou-Note
Working with Erhan was such a great experience for me. He has been supportive and responsive throughout the tenancy process. His professionalism and personality is unique and I love to stay connected with him and seek his advise whenever needed. Thank you Erhan for your great work. Keep it up.Best wishesNaim
Dear Naim. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Erhan wishes you the best of luck and looks forward to working with you in the future.
5/5
TrustpilotMany thanks to Vince
Vince has been incredibly helpful, kind and super friendly throughout the whole process of viewing, bidding and securing a tenancy. He has gone above and beyond to assist with any queries and really has made us feel at ease in all communications. The lettings market is competative and quite hostile at present - our experience with Vince couldn't be further from that. I would recommend Vince and Martyn Gerrard to anyone looking for a new home.
5/5
TrustpilotBen was amazing!
Ben was amazing! After a long (very long) sales process, with all sorts of complications and twists and turns, Ben's hard work is definitely what got our sale over the line. Thank you for all your help dealing with such a difficult sale!
Dear Kate, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotThe team at Martyn Gerrard were…
The team at Martyn Gerrard were excellent throughout. Helped us set a price and supported us when a buyer went rogue. Would definitely use again.
Thank you for your kind feedback. We're delighted to hear the team were able to support you throughout the process, particularly when challenges arose with the buyer. We really appreciate your trust in Martyn Gerrard and would be very happy to assist you again in the future.
1/5
TrustpilotTerrible communication
Terrible communication, we had confirmed a viewing and waited 20 mins but nobody showed up. Went to the office to ask and turns out Sophie had given the appointment to a colleague who left basically on the dot of the appointed time without anyone calling or emailing us (we had tried to call and also emailed saying we were on the way and were 5 mins late but of course there was no response).
Hi,We apologise for the inconvenience. Unfortunately, our negotiator who was scheduled to meet you at the property is on holiday for a week, so we cannot question him. According to our records, he was at the property at the scheduled time, but clearly, something went wrong. Our office is contacting you to see if we can re-arrange a new appointment.
5/5
TrustpilotGreat communication
Start to finish, Annie and Maria were transparent and kept great communication throughout the process of selling our flat.
Hi Holly, thank you for your positive review, it's great to hear our Sales Team assisted you so well.
5/5
TrustpilotAntony was very helpful
Antony was very helpful as a point of contact and was a great go-between to help us get to exchange/completion.
Hi EA, thank you for your positive review, we hope everything has now been completed for you.
5/5
TrustpilotThank you Germano for your great…
Thank you Germano for your great support, I really appreciate your help throughout and how you've pushed through!! :)
Hi Charlene, thank you for taking the time to leave a positive review for our Property Management Team!
5/5
TrustpilotGreat company
I had the pleasure of meeting Adam while searching for an apartment. I commend his professionalism and dedication. Adam was incredibly knowledgeable about the local market, attentive to my needs, and always prompt in arranging viewings and providing information. His friendly and patient demeanour made the viewing process enjoyable. I highly recommend his services to anyone in search of a real estate agent who goes above and beyond to assist their clients.
5/5
TrustpilotJay is great and so professional
Jay is great and so professionalJay is a proper old school estate agent offering a great service. He keeps in touch regularly and calls to see how things are going on the property search. This is how it used to be. Many don’t do this anymore.
Dear Natalie, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotDan has been so great helping us find a…
Dan has been so great helping us find a property to rent in crouch end, he's been super communicative throughout and gone above and beyond to help us ahead of the move-in date (including taking a chair to the flat to help us get the electricity meter number!) Thanks so much, really appreciate it
5/5
TrustpilotAs a landlord
As a landlord, I find the team exceptionally responsive and helpful. They show an unusual level of drive and due diligence, in order to answer queries and to get business done. Jess was particularly communicative and professional as our Renewals contact.
Dear Harriet, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotAs a landlord
As a landlord, I find the team exceptionally responsive and helpful. They show an unusual level of drive and due diligence, in order to answer queries and to get business done. Jess was particularly communicative and professional as our Renewals contact.
Dear Harriet, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
1/5
TrustpilotBad experience, lost £2000
Our daughter was contacted by this estate agent as she was interested in a property which under offer. She was told the original buyer was out of the picture because of problems with their chain and as she was a first time buyer with no chain would she still be interested. She made an offer which was accepted by the seller. She was told by the agent to quickly organise a survey, Solicitor and sort out her mortgage which she did. We also went to view the property and asked the very same agent if the original buyer was still in the picture, we were assured they were not and there was no contract race. A few days ago our daughter was told the original buyer was back and they were going to exchange contract that week. Nothing illegal was done but we were left with a dirty used feeling. Not only has our daughter lost almost £2000, for a survey, solicitors fees and a mortgage broker but also time she could she have viewed other properties. She would definitely not have got involved if she knew there was a contract race, or the original buyer were still in the background.
Good morning. We are so sorry to hear about your experience. We have looked into what happened to find out what went wrong. As you say the property did have a sale going through, however, the buyer disappeared off the scene, and no one could contact him including his solicitor. The seller told us to put the property back on the market, and the contract with the previous buyer was withdrawn. This was when we contacted you, the sale was agreed and things started to move along. It was some time into the sale to you that the previous buyer re-appeared and through his solicitor approached the seller and offered to exchange contracts which the seller accepted. We can understand how incredibly upsetting and frustrating this is for you. But as the law stands no sale is guaranteed until contracts are exchanged. We are sorry that this happened but I hope you understand we were powerless in these circumstances.
5/5
TrustpilotThoroughly recommend Martyn Gerrard…
Thoroughly recommend Martyn Gerrard estate agents, especially Afina Shalos who was very professional and helpful with all our needs
Hi Talia, thank you leaving a 5 star review and sharing your positive experience.
5/5
GoogleTom Cucifix was a true delight to work with. He is professional, knowledgeable, honest, and pragmatic. He’s a great negotiator, and we really trusted him. He’s also a good bloke! We hope very much to do business with him again at some point.
5/5
TrustpilotGreat Experience
Maria made sure every detail of my purchase went through as smoothly as possible - thanks!
Hi Luke, thank you for the positive review and we hope you enjoy your new home.We also wish you a Happy Holiday and a Happy New Year!
5/5
TrustpilotHigh-level of professionalism and Outstanding Customer Service
Attention to details, close follow up, friendly, and professional. I highly commend Mittio for providing outstanding customer service from the house viewing to finalizing the contract. he was very attentive, patient, and demonstrated a high level of professionalism throughout the process.
5/5
TrustpilotTreon deserves a promotion
Treon is a professional who knows what he is doing !! He seems well experienced and knows exactly what a home buyer would need as it is my first house. He went out of his way to follow up with me in the end and assisted me with all questions without one complaint. Give him a promotion !! He deserves it.
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Tell us what you need and we'll put you in touch. Martyn Gerrard Kentish Town Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
