Trusted Agent profile · Camden
★★★★★
1,454 reviews across 3 platforms
Unit 7, Hardy Building, Heritage Lane, London, NW6 2BR, Camden, NW6 2BR
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Camden, at Unit 7, is rated 4.8 out of 5 across 1,454 reviews on three platforms, including 122 Google reviews rated 4.2.
122
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,320
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotWe really appreciate Rachel Massey’s…
We really appreciate Rachel Massey’s help, she have helped us a lot throw these four months, she’s very nice :)
Thank you so much for your kind words! We’re glad that Rachel has been such a great help to you over the past four months. She’ll be thrilled to know how much you appreciated her support.
5/5
TrustpilotI chose Johns&Co as I'm a remote…
I chose Johns&Co as I'm a remote landlord and needed a professional company to support. Ivan and Leigh have been great and I'm very happy that I made the correct choice.
Hi Simon,Thank you for your kind review, we are happy we have proven to be the right choice for you. If you ever need any support do not hesitate to get in touch with us!
5/5
TrustpilotHad a brilliant experience with the…
Had a brilliant experience with the West Hampstead Team. They were great. Special recognition for Rachel who was outstanding - super professional & great communication!
Thank you for taking the time to leave this review. We are pleased you had a positive experience with our West Hampstead team, and that Rachel particularly impressed you with her dedicated service. We will be sure to pass your appreciation along to her.
5/5
TrustpilotBethel had been very helpful and…
Bethel had been very helpful and professional, replying to any queries in a timely manner. As a tenant, very good service.
Hi Philippe,We're so pleased to hear that Bethel has been helpful and professional in addressing your queries promptly. We will be sure to pass your feedback along to him.
5/5
TrustpilotBetsy and Nicholas have been very…
Betsy and Nicholas have been very helpful and diligent in getting us a good tenant for our apartment despite some initial challenges with additional checks and clearance needed. Well done! I commend both of them for their professionalism and good outcome. Thank You Both 👍👏👏👏
1/5
GoogleA sign has been nailed to my home (I'm assuming accidentally!). I've called a couple of times now. Could someone please remove the sign or call me and explain why it's there? Will of course edit my review the moment it's done as we all have off days and I'm sure it's not a reflection of your overall service ;) Thanks :D
5/5
TrustpilotJohns and Co deliver a first rate…
Johns and Co deliver a first rate service. Rachel in Lettings management and Charlie deliver a top notice service. Highly recommend
Hi Will,Thank you for your fantastic feedback. We'll be sure to pass your kind words along to Charlie and Rachel. If you need any further assistance, we're here to help.
5/5
TrustpilotService was so fast and great
Service was so fast and great, Spyros is very helpful and kind
5/5
TrustpilotThe property got several maintenance…
The property got several maintenance issue but after Paris Parsooramen taken care of those, things are resolved finally, big thanks.
5/5
TrustpilotAs a remote landlord
As a remote landlord, I have appreciated the professional support from Johns & Co team, especially that from Talal over the last few weeks.
Hi Simon,Thank you for leaving this feedback. We are pleased our team have been able to provide support, and we will make sure to pass your appreciation along to Talal.
5/5
TrustpilotAbida can always reply my email at the…
Abida can always reply my email at the first time. Abida can solve my questions effectively.
Thank you for sharing your experience! We’re delighted to hear that Abida’s responsiveness and problem-solving skills left such a great impression. We’ll be sure to pass along your kind words.
5/5
TrustpilotSwift Response
Param, Thank you for your swift response in regards my enquiry.Its great to see that there are companies which takes customer care to the next level.Thank you!
Hi Lasma,Thank you for your positive feedback! We're thrilled to hear that Param provided you with swift and excellent service. Customer care is our top priority, and we're glad to have exceeded your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us!
5/5
TrustpilotBethel Gamma
Bethel Gamma, a lettings administrator is responsive and helpful, she is crucial to a successful team
Hi Kobe,Bethel is indeed a crucial member of our team. Thank you for acknowledging his responsiveness and helpfulness!
5/5
TrustpilotGreat experience as new landlord
We've been with Johns&Co for over a year now; we were new landlords. Excellent service - all queries answered and excellent systems for documents etc.Only one suggestion for even better: offer tax advice - this area can be daunting for newbies. (I would be willing to pay a fee for this.) Many thanks.
5/5
TrustpilotTotally recommend
Communicative team from start to finish. Made moving very easy. Leigh and Victoria have been super helpful as well and reactive when answering my questions. Totally recommend
We're thrilled to hear that your moving experience with us was smooth and hassle-free! We're glad to know that Victoria and Leigh were able to assist you effectively and promptly. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need anything else, feel free to reach out. Thank you for choosing us!
5/5
TrustpilotGreat Service from Marwa and Amy
Great Service from Marwa and Amy, in searching for an organising a new tenant for the property. All correspondence was handled quickly and on time.
Hi Diana,Thank you for your positive feedback! We're delighted to hear that Marwa and Amy provided great service in finding and organizing a new tenant for your property. We appreciate your kind words and look forward to continuing to assist you.
5/5
TrustpilotThoughtful and Responsive!
Amy and Grace have done a fantastic job in helping me secure my tenancy. They have been very responsive, guiding me in my questions and helping me get settled!
Hi Kanishk,We're pleased to hear Amy and Grace provided you with a responsive and supportive service. We'll be sure to pass your appreciation along to them and we wish you all the best in your new home.
5/5
TrustpilotExcellent communication with Rachel…
Excellent communication with Rachel Massey. Always kept me updated, very friendly. 5 stars from me
Hi Oli,Thank you for sharing your positive experience with Rachel. We're delighted she kept you informed and provided friendly service. Your 5-star review means a lot to us!
5/5
TrustpilotLeigh did a great job and was…
Leigh did a great job and was responding on time also Sebastian did a great job negotiating
Hi Aziz,Thank you for the kind feedback! Leigh and Sebastian are delighted to know their teamwork made a difference and that Sebastian's skilful negotiation made an impact.
5/5
GoogleAubrey was responsive and professional. I would use them again.PositiveResponsiveness, Quality, Professionalism
Hi Jeffrey, Thanks for taking the time to leave your feedback, we look forward to working with you again. All the best, Johns&Co Team
5/5
TrustpilotGreat work 👍
Excellent work by the agent who really managed a difficult process well. Always kept the vendor informed.Happy to recommend Johns&Co for their professionalism and customer care.
Thank you for your 5* rating. We're thrilled to hear our team are providing our clients with regular and transparent updates, and that you will recommend our services in the future.
1/5
GoogleWorst service you can expect from estate agents. They make promises at the time of renting that are never honored. Please avoid them like the plague. Unfortunately, we are trapped in a 2 years contract with them. Wouldn’t wish that for anyone else. Can’t think of a worse customer service experience than what I have experienced with their property managers - they just don’t do their job and are NEVER available to help with any issue with the property. Non existent work ethic.
5/5
GoogleSharing experience with John's&Co West Hampstead branch after getting 3 months service from them. It was Jun'22, started 2 bedroom house🏠 or flat hunt. Contacted several agency. Unfortunately, none of them was useful. Finally, a gentleman Mr. Daniel 👨⚖️from Johns&Co called me since I registered on their portal as well. He carefully asked my requirement & urgency and went away🏃♂️. I thought he will be the same as others. But this time, I was wrong. Next day, Mr. Daniel called me and scheduled a brand new flat 🏠 viewing within budget💰. Timely, he helped me to see the flat and appraised about market situation and gave few tips and tricks on how to deal in this situation that was his extended support🏅. On spot, offered him and requested to proceed for next steps. After getting decision from landlord🤠, Mr. Daniel called me and told house 🏠 owner has accepted my offer and requested to proceed for documentation and complete the rest of formalities. Mrs. Amy 👩🦰came in picture to help in documentation. It was very smooth process and within a week, all the formalities completed with 💯% per requirements and shifted in new house with family👪 I appreciate Mr. Daniel 👍 and his colleagues effort to get a house during house crisis. They have good people of team and responsible for different type of work (viewing, referencing, inventory check, accounting, property management etc.). Mr. Daniel and your team, Thank you very much for your kind support.💐
5/5
TrustpilotSardar Johns & Co
Johns & Co. Is the best agency I’ve dealt with so far. Sardar (our property manager) is always available and very efficient. Highly recommended
Hi Salvatore,Thank you for your wonderful review! We're thrilled to hear you hold Johns&Co in such high regard, and that our team have impressed you. Sardar will be delighted to know his efficiency and availability have made such a positive impact. Your recommendation is greatly appreciated!
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Tell us what you need and we'll put you in touch. JOHNS&CO West Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
