Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookNEVER AGAIN JOHNS & CO!!!
we have been in our apartment 1 month ago and we found that the wine cooler was broken and the heating was malfunctioning!
We are in winter season, we have a baby daughter of 3 months, we have pay 6 months in advance and Johns & Co doesn’t want to do the repairs....!
My lawyer will take care of it....!!!!
Noemi · 30 November 2020
Agent replied · 22 September 2025
Dear Noemi, we strive to provide a excellent level of customer experience for all of our customers. Your experience is not indicative of the service we pride ourselves on. That said, this has been escalated to senior management. In the interim, please feel free to contact us at info@johnsand.co with further information.
Kind regards,
JOHNS&CO
★★★★★ 5/5
TrustpilotGood letting agents
Leigh Hallett Has been brilliant after switching from another agency. Good efficient communication throughout process of finding tenants. Thanks you!
Richie · 28 November 2024
Agent replied · 28 December 2024
Hi Richie,Thank you for your kind feedback! We're thrilled Leigh provided efficient communication and made the process seamless. We appreciate your trust and look forward to working with you again!
★★★★★ 5/5
TrustpilotA great experience!!!!
Michael Fadiora and all the other members of The team were very helpful efficient and kind through out the whole process, of renting .
Katerina · 27 September 2024
Agent replied · 23 October 2024
Hi Katerina,Thank you for your lovely feedback! We’re so glad that Michael and the team were helpful and kind throughout your renting process. We strive to make things as smooth as possible, and we appreciate your recommendation.
★★★★★ 5/5
TrustpilotAmazing service
Grace Casely and Amy Bridge have been amazing in making this move as easy and straightforward as possible for me when I did not have much time to take care of it.Great service
Edouard · 20 April 2024
Agent replied · 23 October 2024
Hi Edouard,Thank you for sharing your positive experience with Grace and Amy. We're glad they could make your move easier for you. We'll be sure to pass your appreciation along to them, and we wish you all the best in your new home.
★★★★★ 5/5
Trustpilotskye and bethel were really helpful…
skye and bethel were really helpful through the whole process from viewing until move-in! would highly recommend, both were really lovely to work with!
Quinn · 26 September 2024
Agent replied · 23 October 2024
Hi Quinn,Thank you for your feedback! We’re delighted to hear that both Skye and Bethel were instrumental in making the entire renting process smooth for you. Thank you for your high recommendation, and we look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotDesinty and Vanessa’s proactivity
Desinty and Vanessa’s proactively getting in touch and finding us solutions
Freddy · 20 February 2026
★★★★★ 5/5
Trustpilotagent Lara Robson provide good service
agent Lara Robson really gives us a lot of help on dealing with the hot water issue and proactively provides good service throughout the whole process.
Maria · 23 August 2024
Agent replied · 23 October 2024
Hi Maria,Thank you for your kind review! We’re glad to hear that Lara was able to help you with the hot water issue and provided proactive service throughout the process. We always aim to make sure any concerns are addressed quickly, and it’s great to know Lara ensured you were well taken care of. If you need further assistance, please don’t hesitate to reach out, we’re always happy to help!
★★★★★ 5/5
TrustpilotNice and quick services
Nice and quick services, especially my assistance Michael Fadiora. Had a really good experience on house finding here. Recommend who wanna find a house in London
Ma · 21 August 2024
Agent replied · 23 October 2024
Thank you for your fantastic review and recommendation! We’re thrilled that Michael was able to assist you in finding a house and that you had such a positive experience with our services. We always strive to make the process as quick and seamless as possible, and it’s great to know we achieved that for you.
★★★★★ 5/5
TrustpilotBryony was very helpful with the boiler…
Bryony was very helpful with the boiler issue this morning thanks a lot!!
Aj · 28 June 2024
★★★★★ 5/5
TrustpilotI definitely recommend Johns&Co and…
I definitely recommend Johns&Co and working with Ellie-Mai Hannah as property manager was just amazing. She’s very responsive and super professional.
French · 6 November 2024
Agent replied · 28 December 2024
We’re thrilled to hear that working with Ellie was such a positive experience, and thank you for your recommendation!
★★★★★ 5/5
TrustpilotVery helpful
I wanted to say thank you to this young chap eddy that helped me pick up my desk to my building as he saw I was struggling. Super helpful and kind
Jason · 21 May 2024
Agent replied · 23 October 2024
Hi Jason,Thank you for leaving this review. We often receive feedback on our team's prompt responses and efficient processes, but it is fantastic to hear that Eddy is exemplifying Johns&Co values through all his actions.
★★★★★ 5/5
TrustpilotMy husband and I had ban amazing…
My husband and I had ban amazing experience working with Sania, Faid and Victoria. They went above and beyond at every stage of the letting process, offering exceptional support and guidance. Their professionalism and dedication turned what can often be a stressful experience into an incredibly smooth and pleasant journey.
Nadia · 19 December 2024
★★★★★ 5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with John; they were very fast and responsive. Moving can be hard and stressful, so have someone who can ask you the most smallest questions too is the best relief. Also, I felt safe in the process. I had Sarah Ferreira and she was always helpful and made the experience better overall.
Thea · 15 August 2024
★★★★★ 5/5
TrustpilotPriscilla Ogefere
Priscilla has been very helpful and accommodating dealing with our issues
Bob · 29 July 2024
★★★★★ 5/5
TrustpilotAmber and Leigh
Great service from Johns&Co during our move into the new flat. Amber and Leigh have been incredibly helpful throughout the entire process.
Mihaela · 17 October 2024
Agent replied · 23 October 2024
Hi Mihaela,Thank you for your feedback. We're pleased to hear Amber and Leigh's assistance positively impacted your move in process, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotLeigh Hallet of Johns & Co was efficient and professional
Leigh Hallet of Johns & Co was super efficient in arranging my recent tenancy documentation. She also answered my queries promptly and was helpful and professional throughout the tenancy administration process.
PY · 14 May 2024
Agent replied · 23 October 2024
We're delighted to hear about your positive experience with Leigh! Efficiency and professionalism are core values for us, and it's wonderful to know that Leigh provided such exemplary service. We'll make sure to pass on your compliments to her. If you ever need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotExceptional Services from Johns & Co
This is my second time to use the services of Martina and Candice from Johns & Co. There are good reasons why I used their services again and they did not fail me. I would highly recommend to anyone their professional and reliable services. If the chance arises, I am sure I would not hesitate to seek for their help again!
Richard · 19 June 2024
★★★★★ 3/5
TrustpilotAt times information has not been…
At times information has not been readily supplied regarding the nonpayment of rent by our tenant, but Beverley Hutchinson-Woodruffe in the accounts department has been very helpful and reactive
Tariq · 19 June 2024
Agent replied · 23 October 2024
Hi Tariq,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotThank you very much Bryony Bowyer for…
Thank you very much Bryony Bowyer for being able to reach out to Nuaire about my product warranty when my equipment fails.
Zheng · 14 October 2024
Agent replied · 23 October 2024
Hi Zheng,Thank you for your kind words. We're delighted to hear that Bryony was able to assist you with your product warranty. We always aim to provide support when needed, and we're glad it made a difference for you.
★★★★★ 5/5
TrustpilotA fantastic experience
A fantastic experience overall. I had many queries and concerns and spoke to a lady called Rachel. She was incredibly professional, patient with many of my questions and also signposted me to some resources to reinforce her verbal advice. My experience with this firm has been great and would recommend.
Sejal · 13 December 2024
★★★★★ 5/5
TrustpilotSaffron and Leigh are amazing…
Saffron and Leigh are amazing professionals that kept our process of moving in to our new home seamless. Definitely recommend !
Aishwarya · 29 October 2024
Agent replied · 28 December 2024
Hi Aishwarya,Thank you for the recommendation! We’re so glad Saffron and Leigh could make your move-in experience so seamless. We wish you the best in your new home!
★★★★★ 4/5
TrustpilotHassle Free
With the assistance, especially prompt replys, from Candice and Nicholas, hassles free for foreign investors like me
James · 22 December 2025
★★★★★ 5/5
GoogleAbsolutely fantastic service from Jonny. He couldn’t have been more helpful. He was there at every single step of the process, adding value and expertise, providing support and generally moving everything along. He really went above and beyond to get us to the finishing line. Even whilst on his holiday he was constantly in touch, answering questions and making sure things were progressing. I really can’t recommend him enough.
EE · 25 October 2018
Agent replied · 23 October 2024
Thank you for your kind words, we will be sure to pass them on to Jonny and the team.
★★★★★ 5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere has been amaizng in helping to get sorted on contract renewals this period.
Adedamola · 3 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
