Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Shareen & Daniela!
I had a great experience with JOHNS&CO! Huge thank you to Shareen, who was amazing in helping me find a place to my budget and specifications, even when I was out of town. I’ve had bad experiences with agents before, but she was fantastic from the beginning to the end. Thank you as well to Daniela for helping progress the tenancy! Very grateful :)
Shay · 9 September 2026
Agent replied · 22 September 2026
Hi Shay,
We're thrilled to hear you had a great experience with our team, particularly Shareen and Daniela. We strive to deliver a fantastic service and it's good to hear this is what they provided.
★★★★★ 5/5
TrustpilotSending a huge thank you to Shareen
Sending a huge thank you to Shareen! She was absolutely fantastic from the very first viewing right through to settling into my new home. She had several suitable properties ready for me to view and made the whole process feel so smooth and stress-free. Her support, professionalism, and kindness throughout really made a difference. I couldn’t recommend her enough!
Ruslana · 12 September 2026
Agent replied · 22 September 2026
Hi Ruslana,
Thank you for taking the time to leave this review. We are pleased to hear Shareen provided you with a fantastic experience from beginning to end. Shareen takes great pride in delivering a professional and attentive service and will be delighted to receive your kind feedback.
★★★★★ 5/5
TrustpilotDenisa Popescu is one of the few staffs…
Denisa Popescu is one of the few staffs in Johns &Co really really impressed me, she's so responsible for everything related to the management of flats. Always response at the first time, and discuss things thoroughly with me, very honestly, never try to mess me around like some other staff. highly trustworthy! I feel so privileged to have a manager like her to look after my flats! well done.
Lingfei · 15 May 2026
Agent replied · 23 October 2024
Thank you for your kind feedback. We’re pleased to hear that Denisa has managed your property so responsibly and that her prompt communication has given you confidence and peace of mind throughout. We’ll be sure to pass on your positive comments to her, they’ll make her day!
★★★★★ 5/5
TrustpilotBrice is excellent
Johns and Co are professional and detail orientated. You will get a good quality service. My property manager Brice is especially fantastic as he replies very fast, always answers my numerous questions, is patient, and can resolve all the problems I have. I would recommend their service.
Vicky · 7 September 2026
Agent replied · 22 September 2026
HI Vicky,
Thank you for taking the time to leave feedback regarding our team. It's great to hear Brice in particular stood out to you for her patience and proactive responses. We'll be sure to share your kind words with her.
★★★★★ 5/5
TrustpilotProperty Manager Peter
Peter Ogundare was our Property manager, and helped manage our recent move-out. He was excellent throughout. Always responsive, kept us informed at every step, and made what can be a stressful process straightforward. Thank you Peter!
Ultan · 7 September 2026
Agent replied · 28 December 2024
Hi Ultan,
Thank you for leaving this feedback. We're pleased to hear Peter's responsive and proactive communication contributed to a straightforward process overall. We'll be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotHad a great experience buying with…
Had a great experience buying with John’s & Co. as a first time buyer I was nervous, but Malek was kind, patient, trustworthy and incredibly supportive from day one. She really took the time to walk me through the whole process and was readily available to speak as and when I needed it.
Arshi · 8 May 2026
Agent replied · 25 May 2026
Hi Arshi,
Thank you for leaving this review. We know being a first time buyer can be overwhelming, and we're pleased Malek was able to support you through the process. We'll be sure to pass your kind feedback along to her.
★★★★★ 5/5
TrustpilotBrice was great
Brice was taking care of the apartment i rented and she was very efficient, professional and kind. I would email her with an issue and she would respond within 2 days, discussing a solution. She would follow up until the problem got solved, and I knew I could count on her. I consider myself lucky having her take care of the apartment I was renting!
Marie-Gabrielle · 21 September 2026
★★★★★ 5/5
TrustpilotCharlie and Victoria were excellent to…
Charlie and Victoria were excellent to deal with throughout my tenancy process. Charlie led everything and Victoria handled the admin, and together they made the whole experience very smooth and straightforward. Communication was clear, everything was handled efficiently, and the process was stress-free from start to finish. I would happily recommend them.
Sadhana · 12 March 2026
Agent replied · 20 March 2026
Hi Sadhana,
We're pleased to hear you had an excellent experience alongside Charlie and Victoria, and that their combined efforts made the process smooth and straightforward. We'll be sure to share your kind words with them. Thank you for the recommendation!
★★★★★ 5/5
TrustpilotRalph Mansfield is a highly professional agent
Ralph Mansfield is a highly professional agent who has a goal and is willing to work with him at any time, whether it's late evening or a weekend. He strives to get the job done. Unfortunately, we didn't sign a contract because the landlord decided to manipulate the price and payment, forcing us to take a break and subsequently choose another option with more stable terms. Ralph was in touch with us every day. After four years of working with Johns&Co, I've never encountered such a dedicated agent who strives to win clients and make everything as comfortable as possible.
Kris · 11 March 2026
★★★★★ 5/5
TrustpilotMalaika was great at responding…
Malaika was great at responding promptly and coordinating my paperwork especially from abroad. Would highly recommend the agency and working with Malaika.
Arthur · 8 September 2026
Agent replied · 22 September 2026
Hi Arthur,
We're pleased to hear Malaika managed the process smoothly for you and appreciate your recommendation.
★★★★★ 5/5
TrustpilotPeter Ogundare was extremely helpful…
Peter Ogundare was extremely helpful and responsive when I made an incorrect transfer to johns and CO. Extremely warm and helpful 10/10!
Karman · 7 September 2026
Agent replied · 22 September 2026
Hi Karman,
We're pleased to hear Peter's helpful and responsive service were key to resolving your issue. We'll be sure to share your kind words with him.
★★★★★ 5/5
TrustpilotAs a tenant
As a tenant, finding an estate agency that is genuinely supportive and proactive can be rare, but Johns and co /Luke Thomas has exceeded all expectations. Luke Thomas made the entire process, from move-in to ongoing tenancy management, smooth, stress-free, and straightforward. Always professional, approachable, and quick to resolve issues. Outstanding service!"
AG · 21 September 2026
★★★★★ 5/5
TrustpilotExcellent staffs in John&Co
Param Virdee is an excellent staffs in John&Co. Param works very efficiently and effectively to solve the problems that relieves our burden and worry very much as we are the overseas landlord. Param also has very good communication skills and acts as a comfortable connection between us and the tenants.
CK · 18 September 2026
★★★★★ 5/5
TrustpilotRob was great
Rob was great - super fast and efficient in an emergency. Other requests I've had so far have gone for weeks without response. I understand the landlord might take long to answer but I believe it also matters the urgency and effectiveness of each employee. Thanks Rob!!
Daniel · 20 February 2026
Agent replied · 22 February 2026
Hi Daniel,
Thank you for taking the time to leave this review, we’re pleased to hear Rob was able to respond quickly and handle the situation efficiently when it mattered most. We'll be sure to share your feedback with Rob and the wider team.
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Bethel while looking for a rental apartment in Royal Docks, London. Bethel was professional, friendly, and extremely helpful throughout the whole process. He listened carefully to what I was looking for, provided useful advice, and made the search much easier and less stressful.
Vadim · 16 September 2026
★★★★★ 5/5
TrustpilotHelpful and proactive lettings agents
Johns&Co were a great help in finding me my new flat, Miyah and Bethel helped me find and arrange my new place - I was especially grateful for how proactive (but not pushy) Bethel was when the first place I viewed didn't work out.
Charlie · 14 March 2026
Agent replied · 20 March 2026
Hi Charlie,
Thank you for taking the time to leave this review. It's great to hear that Miyah and Bethel provided you with a proactive service, whilst moving at a pace that worked for you! We hope you settle in well to your new property.
★★★★★ 5/5
TrustpilotExcellent Compliance Support and Efficient Service
The compliance team at John & Co provided excellent follow-up and handled the landlord's address request efficiently. Special thanks to Wai Yan, Senior Compliance Administrator, for the professionalism, efficiency, and friendly service throughout the process. The prompt responses and helpful attitude made everything smooth and straightforward. Highly appreciated.
Wong · 21 September 2026
★★★★★ 5/5
TrustpilotThank you for Mr. Thomas Chan
Mr. Thomas Chan is very helpful and responds to our questions and get them solved very quickly.
Pc · 11 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave this feedback regarding Thomas. He'll be thrilled to hear you appreciated his assistance.
★★★★★ 5/5
TrustpilotShareen was fantastic
Shareen was fantastic, really helpful throughout process and found me a great apartment asap.
David · 11 September 2026
Agent replied · 22 September 2026
Hi David,
Thank you for leaving this positive feedback regarding Shareen. We'll be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotI had a great experience with JOHNS&CO
I had a great experience with JOHNS&CO. Everything went smoothly from start to finish, and the process was very organized. I was always given clear options and felt well supported throughout.
Ali · 7 May 2026
Agent replied · 25 May 2026
Hi Ali,
Thank you for taking the time to share your experience with our team. It's great to know your move was smooth that you felt supported every step of the way. Catalin in particular will be thrilled that he stood out to you in particular for his helpful and professional approach, and we'll be sure to share your feedback with him. We hope to assist you again in the future!
★★★★★ 5/5
TrustpilotSilvia was fantastic
Silvia was fantastic - made the whole process very easy!
Customer · 10 September 2026
Agent replied · 22 September 2026
Thank you for leaving this feedback regarding Silvia. We're pleased to hear she made the process easy for you.
★★★★★ 5/5
TrustpilotThank you Bryony!!
I have been speaking with Bryony since I moved in in April this year. She has been so helpful and I just wanted to commend her and say how much of an asset she is to the business. She is professional, personable and it’s always willing to help find a quick solution to any issues. It’s nice to know that if I ever need help, she is a reliable go to, or will direct me to whoever I need to speak to. Thank you Bryony!
Ashleigh · 15 November 2024
Agent replied · 28 December 2024
Hi Ashleigh,We’re to hear about your positive experience with Bryony! We’re delighted that Bryony was able to provide the support you needed, and we’ll be sure to share your kind words with her. Thank you for taking the time to share your feedback!
★★★★★ 5/5
Trustpilot5 stars for great property management
Giving 5 stars for great property management service from Chay Chui. She is always responsive, reliable, thorough and professional. Over the number of years we've worked with J&C, Chay has been the best at dealing with our property queries/issues which is a very stark contrast to previous staff in the role. Thanks for always doing a great job.
Michelle · 21 May 2026
★★★★★ 4/5
TrustpilotJose was amazingly helpful
Jose Pereira was amazingly helpful in sorting out issues we have had with our property ever since we moved in. He is very diligent in his work and higly committed to providing the best service as a property manager, focusing hours of his time to ensure our problems are given proper consideration and that they are resolved as soon as possible. While Jose surely deserves 5 stars for his great work as a property manager, our experience with the previous property manager from the Agency was less than ideal. Before engaging with Jose and seeing his commitment to helping us, our rating would have definitely be different, but our perception of Johns&Co considerably improved due to his efforts.
Diana · 12 November 2024
Agent replied · 28 December 2024
Hi Diana,Thank you for your kind words and feedback! We’re thrilled to hear how Jose’s dedication and commitment have made such a positive impact on your experience. He truly goes above and beyond, and we’re glad his efforts have helped restore your confidence in us.We’re sorry for any earlier challenges and appreciate your patience as we worked to improve. To discuss this further please contact us at customercare@johnsand.co.
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