Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotJohn & Co Completely Failed & Negligence - Uninhabitable, Filthy Conditions,
I have had appalling experience I encountered with John & Co on August 10th. The state of the apartment they offered was nothing short of disgraceful, uninhabitable by any reasonable standard. Feces in toilet, food smeared on wall. John & Co were informed but have done nothing. It has now been a week.Upon my arrival at 11:00 AM, I was met with conditions that left me no choice but to seek alternative accommodation, incurring additional costs that should never have been necessary. The apartment was in a revolting state: food residues clinging to the walls, unflushed fecal matter in the toilet (an obvious sign it hadn’t been cleaned at all), filthy floors, and sinks that were anything but sanitary. These are not minor oversights, they are severe violations of the rental agreement.I had a moving company scheduled for the following Tuesday, but thanks to John & Co's complete negligence, I have now neede to move the movers, make other accommodations as the apartment is simply unfit for habitation. While I am hesitant to take legal action, so much time has passed without action I am unclear on what is necessary to have basic tenant agreements met. I will have no choice but to delay the start of my lease or demand a prorated refund for each day that the apartment remains unusable. I understand that unforeseen circumstances can arise, such as a previous tenant neglecting to clean up, but this in no way excuses John & Co’s failure to ensure that the apartment met basic cleanliness standards before offering it to a new tenant. UPDATE:John & Co - I reached out immediately regarding the issues and you have done nothing.In fact, these problems stem because you required my landlord to use your cleaners for £500 where you get a kickback caused these issues. SHAME ON YOU.Also, the toilet seat was broken so there was no functioning bathroom!
Francesca · 26 August 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat service from Mansoor
Just let my property through Mansoor at Johns & Co, and the whole experience was seamless from start to finish. Mansoor was fantastic throughout, professional, proactive, and always quick to respond to any questions I had. He made what can often be a stressful process feel straightforward and well-managed. I’d highly recommend working with him.
Luke · 13 May 2026
★★★★★ 5/5
TrustpilotPeter Ogundare is a fantastic manager
Peter Ogundare is a fantastic manager, proactive, responsive, detailed. It was an absolute pleasure to work with him, thank you!
T · 18 May 2026
Agent replied · 23 October 2024
Thanks for this kind review. We're pleased to hear Peter impressed you with his service, and will be sure to share your appreciation with him - it will make day!
★★★★★ 5/5
TrustpilotOne of the best Estate Agent
I would like to thank Param Virdee a property manager from Johns & Co regarding solving an issue with one of the Government authorities in London. As always Param demonstrated exceptional dedication to resolving the issue swiftly and efficiently. The proactive approach and prompt communication made me feel confident and supported throughout the entire experience.Thanks to Param for outstanding assistance, I highly recommend Johns & Co to anyone needs a Real Estate Agent in London
Mr · 20 October 2024
Agent replied · 23 October 2024
We’re incredibly grateful for your feedback! It’s wonderful to hear that Param’s dedication and proactive approach have consistently made a positive impact in your experiences with Johns&Co. Thank you for recommending our services!
★★★★★ 5/5
TrustpilotToyin Adeyele is an excellent property manager…
Toyin Adeyele is an excellent property manager at Johns & Co. She is caring, professional, details-oriented and very responsive. I am very pleased to have her managing my apartments. During the past weeks, she was able to help resolve a difficult situation with a defaulting tenant together with the letting department. The outcome has exceeded my expectation and I wanted to thank both Toyin and the team at Johns & Co for their dedication. Highly recommend!
Amy · 23 September 2024
Agent replied · 23 October 2024
Hi Amy,Thank you for your glowing review! We’re thrilled to hear about your positive experience with Toyin Adeyele and the team at Johns & Co. Toyin takes great pride in her work, and it’s wonderful to know she was able to exceed your expectations in resolving the tenant situation. We truly appreciate your recommendation and look forward to continuing to provide excellent service!
★★★★★ 5/5
TrustpilotMaking the impossible, possible!
I reached out to Johns&Co having used their services before when I purchased my first apartment. Even at the time I remember the attention to detail and care that was given to me. On this occasion I had the pleasure of liaising with Riam Devani from the West Hamsptead branch. Who made the impossible, possible! Within a short space of hours, he managed to source, obtain an offer and then further get an offer accepted for an UHNI (Internationally based) individual. No request or question was an issue. He is an exemplary individual who always advised us correctly and made the process seamless. We are truly indebted you, and your colleagues. Agents like you, are exactly why I return to Johns&Co. I could not recommend you enough!
Ani · 9 July 2024
Agent replied · 23 October 2024
Hi Ani,We are always pleased to hear from a returning client, and it is fantastic to hear our service remains as satisfactory today! Thank you for recognising Riam's efforts, he will be thrilled to hear you were impressed with his service.
★★★★★ 5/5
TrustpilotGoing the extra mile ........and then more....and then more
I worked with Jonathan S and Jemma D. We completed today. I cant quite believe we got there - this has been the most difficult transaction I have known in 18 years of buying / selling property. A few weeks ago I had pretty much given up - I was 95% sure this would not go ahead. Jemma, in particular, dragged this transaction over the line via sheer brute force and a determination not to accept defeat that is admirable. Nothing was too much trouble - sorting out electric bills, chasing both sets of lawyers, getting fire seals fitted to the flat door, chasing managing agents, organising charities to allow donation of furniture and much much more - way way beyond the call of duty. All done on time and all with a relentless upbeat manner - despite me getting grumpier by the day which I apologise for, its not really what I am like but this transaction really was difficult. Jonathan and Jemma are simply wonderful professionals - they make you feel you can move mountains, which in this case we did. Johns and Co are lucky to have them, and I wish I could take them with me on all of my transactions. They are fabulous
Clive · 5 July 2024
Agent replied · 23 October 2024
Hi Clive,Thank you for sharing this fantastic review. Hearing about both Jemma and Jonathon's relentless efforts to ensure your transaction is incredible. Making the impossible, possible is something we wish to offer all our valued clients, and Jemma and Jonathon's determination to make this happen is a testimony to the amazing service they provide. We will be sure to pass your gratitude along to them, do not hesitate to reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotManaged rental property by John’s&Co
I have used the service of JOHNS&CO since I purchased my buy to let flat in Hobart. I was unlucky with the first tenant. I used their service again with a tenant who turned out to stop paying rent half way through a two year tenancy. I complained about this and I was supported through the process to claim most of the rent due back. Jonathon McAvoy took it on to deal with a good outcome as well as Rachel Adeyemo who has been brilliant at dealing with my rental and I am pleased that she is my “go to” manager because I had confidence in the way she communicated with me throughout the difficult experience I had with the outgoing tenant. There were a few other JOHNS&CO staff like Bethel Gamma who also went above and beyond to deal with my case and I have agreed a third term of managing my property despite another agent asking me to join them. So I give credit where it’s due. Well done and thank you to all the staff at JOHNS&CO for the work you do.
Mary · 2 July 2024
Agent replied · 23 October 2024
Hi Mary,Thank you for this feedback. We are pleased to hear our team have been able to provide you with effective support, and that as a valued client, you have found our service commendable. We look forward to continuing to assist you.
★★★★★ 5/5
TrustpilotGreat experience, highly recommend!
I worked with Johns&Co for the past 3 years as they helped me move around London during my time in this city. Every interaction with them was a pleasure and they were extremely prompt with the replies and they managed to fix every issue that I had.Now that I am moving out, I would like to recommend them to anyone who is looking for a new home. I would like to thank Miss Brooke Nickless in particular for her hard work during my last couple of years with them, and also for all the support during the early termination of the contract. She made the whole process, which otherwise would be fairly stressful, to be quick and easy, and I wish her all the best in helping future customers get their dream homes!
Vlad · 1 July 2024
Agent replied · 23 October 2024
Hi Vlad,Thank you for your kind words and for taking the time to share your experience with Johns&Co. We're thrilled to hear that our team, especially Brooke, was able to provide you with exceptional service throughout your time in London. Your recommendation means a lot to us, and we’re delighted that we could make your moves smooth and stress-free. Best of luck with your new journey, and please don't hesitate to reach out if you ever need assistance again. All the best!
★★★★★ 5/5
TrustpilotJohns&andco has managed my property…
Johns&andco has managed my property since it was completed. I would describe this company as very professional, especially Wai Yau who looks after my Rental and Legal Protection Insurance precisely.
Ruixin · 19 February 2026
Agent replied · 23 October 2024
Hi Ruixin,
We’re pleased to hear you have enjoyed a positive and professional service from our team, and that Wai's diligent approach has given you peace of mind. We appreciate your continued trust.
★★★★★ 5/5
TrustpilotPlumbing issue resolved well
Paris was very professional and did a nice job adjudicating a plumbing issue we had with our kitchen washer. The washer was failing to properly drain water during washing cycles. After talking through the issue with Paris, a contracted plumber arrived with reasonable speed and fixed the issue quickly.
Joey · 21 May 2026
★★★★★ 5/5
TrustpilotExceptional Service, Amber Went Above and Beyond
We recently moved to a new apartment and agent in change of our move Amber wong has been amazing throughout our move! She facilitated talks with the previous tenant so we could buy furniture, gave us invaluable advice during negotiations, and even responded to our queries on weekends during the move. Her dedication and support made the whole process so much smoother. We highly recommend Amber for anyone looking for outstanding service!
Samuel · 21 October 2024
Agent replied · 23 October 2024
Hi Samuel,Thank you for your kind words! We're thrilled to hear that Amber was able to assist you so thoroughly during your move. It's always our goal to provide exceptional service, and it’s great to know that Amber's dedication and support helped make your transition smoother. We truly appreciate your recommendation!
★★★★★ 5/5
TrustpilotBrice was an amazing property manager
Brice was an amazing property manager, always kind, attentive, and incredibly helpful. A huge thank you to Brice and the entire Johns & Co team for all their support throughout the process. I’m really happy we had the chance to work together. Thank you again, Brice! 😊
Damla · 22 May 2026
★★★★★ 5/5
TrustpilotExcellent support from Yantong Lin
Yantong Lin has been very helpful and responsive throughout the whole process. She followed up with the finance department promptly and kept me updated clearly, which made the process much easier and less stressful. I really appreciate her support, professionalism, and kind communication. Thank you very much, Yantong!
H · 22 May 2026
★★★★★ 5/5
TrustpilotBritney-Lea's Great Customer Service at Johns & Co
I can't express enough gratitude for the exceptional service provided by Britney-Lea at Johns & Co. From the moment I began my search for a new home, Britney's customer service stood out as exemplary. Her approach is refreshingly old school - thorough, warm, and welcoming.Britney went above and beyond to accommodate my needs, tirelessly arranging viewings at various properties until we found the perfect match. Within just three weeks, she had identified a home that not only met but exceeded my expectations.What truly sets Britney apart is her unwavering dedication to her clients. She took the time to truly listen to my requirements, ensuring that every aspect of my search was tailored to my preferences. Her patience and attention to detail made the entire experience feel effortless and enjoyable.It's rare to encounter such exceptional customer service in today's world, but Britney's commitment to her clients made it clear that I was in good hands. Her professionalism and expertise instilled confidence in me from the very beginning, making Johns & Co the obvious choice for my tenancy.Britney's negotiation skills are second to none, effortlessly balancing the needs of both tenants and landlords to ensure a mutually beneficial agreement. She approaches even the most challenging requests with a can-do attitude, consistently finding creative solutions to keep everyone satisfied.I must also commend Leigh Hallet for her efficiency and support throughout the paperwork process. Together, Britney and Leigh make an unbeatable team, ensuring that every detail is taken care of promptly and professionally.Communication is key in any real estate transaction, and Britney and Leigh excel in this regard. They consistently respond to emails and inquiries in a timely manner, alleviating any anxieties and keeping the process moving smoothly.Britney-Lea at Johns & Co is more than just an agent - she's a true partner in the search for your dream home. Her exceptional customer service, negotiation skills, and attention to detail make her an invaluable asset to anyone navigating the rental market. I can't recommend her highly enough.
AN · 30 May 2024
Agent replied · 23 October 2024
Thank you for your heartfelt and detailed review! We are thrilled to hear about your exceptional experience with Britney. Her service is indeed exemplary, and we are delighted that she made your search for a new home so effortless and enjoyable. Thank you for acknowledging Leigh efficiency and support throughout the paperwork process. We are proud to have such a dedicated team ensuring every detail is handled promptly and professionally. We will be sure to pass along your kind words to both Britney and Leigh. Thank you once again for choosing Johns & Co and for sharing your outstanding experience.
★★★★★ 5/5
TrustpilotA great team of friendly people
Our experience with finding and getting setup with our rental property was really professional and everyone we spoke to was super friendly and responsive (Anthony, Amy, Marwa). Even when we had a few complications with the referencing side of things Amy went above and beyond to help us find a solution which we greatly appreciate! Compared to other tenancies I've been in, this has definitely been the most well guided and sophisticated experience and I'd definitely recommend to anyone else.
Toby · 30 May 2024
Agent replied · 23 October 2024
Hi Toby,Thank you for sharing your positive experience! We're delighted to hear that our team were professional, friendly, and responsive. We're especially grateful for your recognition of Amy's efforts in resolving referencing complications. We appreciate your recommendation and thank you for choosing our services!
★★★★★ 5/5
TrustpilotEbru Chow has been a lifesaver…
Ebru Chow has been an absolute lifesaver! I came to her with a tough issue, and she immediately made me feel heard and supported. She gave clear, practical advice that helped me tackle things step by step, and I felt so much more confident and prepared because of her. I honestly don’t know what I would have done without her guidance. Highly recommend Ebru to anyone needing genuine, expert help!
Josh · 7 November 2024
Agent replied · 28 December 2024
Hi Josh,Thank you for sharing your positive experience! Ebru’s empathetic and reliable approach makes such a difference, and we’re delighted she was able to support you so effectively. We’ll pass on your kind words to her.
★★★★★ 5/5
TrustpilotThank you, JOHNS & CO
JOHNS & CO. Do their work efficiently and quickly and follow up on everything. and they are quick to solve any problem related to the property, Thank you to Candice Chan (Lettings Administrator) and Andre Wallace (Lettings Negotiator) they work hard to achieve the best rental offers, carefully follow up on the properties, also keen on the tenant’s comfort and providing him with all the necessary services We are satisfied with about the service we received from JOHNS&CO.
Abeer · 24 June 2024
Agent replied · 23 October 2024
Hi Abeer,Thank you for your wonderful review! We’re thrilled to hear you’re satisfied with our service. Candice and Andre are indeed dedicated to ensuring the best outcomes and tenant comfort.If you need anything else, we're here to help!
★★★★★ 5/5
TrustpilotAde’s outstanding support during our move-in
Adekunle was assigned to our flat to help us move in smoothly. We had some repairs to be done but he promptly took full ownership of those issues and was very responsive in addressing and resolving them. He also followed up diligently with the contractors and us to ensure timely completion of works.Additionally, Ade helped discuss few critical matters with the landlord, demonstrating the trust landlords place in him. His efforts made the entire process very smooth.
Deepthi · 9 July 2024
Agent replied · 23 October 2024
Hi Deepthi,Thank you for taking the time to leave this feedback. We are pleased to hear Ade provided effective support to you while moving in, and successfully managed the relationship between the landlord and yourself. Thank you for recognising his efforts, we will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotChay and her team did a great job…
Chay and her team did a great job looking after our tenancy and I definitely would recommend renting from Johns &Co in the future.
Sam · 13 March 2026
Agent replied · 20 March 2026
Hi Sam,
Thank you for sharing this feedback. We're pleased to hear you felt in capable hands with Chay and the team looking after you, and we appreciate your recommendation.
★★★★★ 5/5
TrustpilotReview
Spyros is my house manager. After moving into this my new flat, I did encounter some unexpected problems. Some of these issues have caused me considerable confusion, and I once thought that these issues may not be fully resolved. Fortunately, Spyros began to be responsible for the maintenance services of my flat, and his excellent communication skills and strong sense of responsibility helped me successfully solve all the problems I encountered. In addition, he also frequently communicates with clients and asks if there are any issues that need help recently, which makes me feel very reassured! Overall, it is highly recommended that Spyros, as an excellent staff member, can also become your house manager!
Wang · 13 May 2024
Agent replied · 23 October 2024
Hi Wang,We are thrilled to hear Spyros was able to provide solutions to what seemed like a hopeless situation. It is amazing to hear that not only was Spyros able to resolve your issues, but also continues to proactively reach out and ensure your continued satisfaction. It seems Spyros already has it covered but if you ever do need any assistance, do not hesitate to reach out to us!
★★★★★ 5/5
TrustpilotI had a great experience with JOHNS&CO…
I had a great experience with JOHNS&CO throughout the entire letting process. Candice and Nicholas were both extremely professional, responsive, and helpful at every stage. They made what can often be a stressful process feel smooth and well-managed, always keeping us informed and addressing any questions promptly.
Raheef · 20 May 2026
★★★★★ 4/5
TrustpilotPositive Experience
Overall, had a pleasant experience finding a flat with Johns & Co. Victoria and Marwa made the process very seamless and quick, moving us in within 10 day of viewing the property (which Victoria went out of her way to show up on the weekend). The only deduction made is for the maintenance team as there have been promises of a certain fixes being made prior to us moving in, and these still haven’t been resolved 10 days after. Positive experience overall!
Elizaveta · 11 May 2024
Agent replied · 23 October 2024
Hi Elizaveta,Thank you for leaving this feedback. It is fantastic to hear what we have done right, as well as what we can improve on. We will be sure to pass your appreciation along to Victoria, she will be thrilled to hear her hard work has been recognised. Client satisfaction is our main priority, so it is disheartening to hear you feel our team have not adequately handled your maintenance issues. To resolve this issue, please contact us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotFast and great renting experience.
Britney was our agent in securing the flat. She is amazing, respond fast and take care of all sorts of questions we have. The offer process is clear and fast, we are really happy that we secured the flat. I have been in touched with over 20 agents within July and can say that Johns&Co is the best. Leigh also helped sending through the files and speed up the agreement process. Thank you both!
InPost · 20 August 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! We’re delighted to hear that Britney’s fast responses and attention to your questions helped you secure your flat with ease. We understand how important clear and efficient communication is, and it’s wonderful to know Britney delivered that for you. We’re also glad Leigh was able to assist in speeding up the agreement process. Should you need anything further, we’re here to help!
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