5/5
TrustpilotJoynal Rahat was extremely helpful with…
Joynal Rahat was extremely helpful with scheduling an engineer to resolve an issue I had
Trusted Agent profile · Camden
JOHNS&CO West Hampstead reviews in Camden
★★★★★
1,455 reviews across 3 platforms
Unit 7, Hardy Building, Heritage Lane, London, NW6 2BR, Camden, NW6 2BR
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Camden, at Unit 7, is rated 4.8 out of 5 across 1,455 reviews on three platforms, including 122 Google reviews rated 4.2.
122
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,321
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotMs Alexandra Ene
Ms Alexandra Ene replied to my enquiries promptly and tried her best to help me so I think she worked really well.
Agent replied · 23 October 2024
Hi Victor,Thank you for your feedback! We’re pleased to hear that Alex was prompt and helpful in responding to your enquiries. We look forward to continuing to assist you with all your future needs.
5/5
TrustpilotFrom my experience
From my experience, Johns & Co are the best to manage a vacant apartments in London , special thanks to my property manager Parma Virdee for the excellent customer services which exceed expectations.
Agent replied · 23 October 2024
Thank you for your 5* rating. We're delighted to hear about your positive experience with Johns & Co, especially with Param. We will be sure to pass your appreciation along to him.
5/5
TrustpilotHappy with Param as he follows-up with…
Happy with Param as he follows-up with the owners diligently on the request raised. He is prompt in response also.
Agent replied · 28 December 2024
Hi Shilpi,Thank you for your review! It’s great to know that Param’s diligence and promptness helped meet your needs. We’re here to ensure your experience continues to be as smooth as possible!
4/5
TrustpilotGenerally good
Generally good, but expecting a faster response speed and more comprehensive guide for moving in, such as utilities guide and inventory checks.
Agent replied · 23 October 2024
Thank you for your feedback! We’re committed to providing excellent service, and we’re sorry if we didn’t meet your expectations in this instance. Your feedback is valuable as it helps us refine our processes. To discuss further, please contact us at customercare@johnsand.co.
5/5
TrustpilotLara Robson is very professional and…
Lara Robson is very professional and friendly and I was impressed with her response.
5/5
TrustpilotA great agent to work with
Great experience from beginning to end of tenancy. The team were always on hand if any support was ever needed and offered quick support. I would definitely recommend as an agent.
Agent replied · 23 October 2024
Hi Rob,Thank you for sharing your positive experience with us! We're delighted to hear that your entire tenancy journey, from start to finish, was met with great support from our team. Providing quick and reliable assistance is something we pride ourselves on, so it's fantastic to know that we were able to meet your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to reach out.
5/5
TrustpilotLetting made smooth & easy!
Our team at Johns & Co have been great making the whole letting experience be easy and smooth. Whenever there's been a hiccough they are on the case with solutions. I have always found them very responsive and we are now on our fourth let with them. Brooke, Bethel and Princess have pulled it off again - many thanks!
1/5
TrustpilotCertainly the worst estate agency I’ve…
Certainly the worst estate agency I’ve ever dealt with during many years of expat life. Zero flexibility, all talks no action, and full of surprises. Don’t get ripped off. Start with an agency that actually works for you. Look elsewhere.
Agent replied · 23 October 2024
Thank you for informing us of your experience, we appreciate your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. Please could I ask you to contact us at customercare@johnsand.co with further information, so we can look into this matter further.
5/5
TrustpilotVery good experience with the agency
Very good experience with the agency, in particular with our agent Bethel, always keen to help and providing solutions in a timely manner.
Agent replied · 23 October 2024
Hi Tiziano,Thank you for taking the time to leave this feedback. We are pleased to hear you had a positive experience with our agency and we will be sure to pass your appreciation along to Bethel.
5/5
TrustpilotI like to commend on Robert McCracken
I like to commend on Robert McCracken, the Senior Property Manager.There’s always concerns about things like tenant not paying the utility bills and whether the landlord are responsible.Robert took time to explain to me the processes such that I am given the assurance about how things work.He is a hard-working staff who bothers to explain matters.Wouldn’t this planet be a better place to live in when we look out for one another?I am grateful that he is there to serve me well.
5/5
TrustpilotBethel & Brooke
Bethel and Brooke helped me find a lovely flat with a very quick turnaround. The entire process was as painless and quick as it could’ve been. Would recommend Johns&Co, and these two in particular.
Agent replied · 23 October 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Bethel and Brooke.
5/5
TrustpilotPaperwork
Destini-Rikki handled the paperwork efficiently and kept everything clear and straightforward. It made the move-in process smooth. Thank you.
5/5
TrustpilotGreat property manager
Michell Vasquez has been dealing with the any issues in timely manner. She and the team have been very helpful and professional, very happy with the service.
5/5
TrustpilotThank you Destini-Rikki…
This to say thank you for Destini-Rikki for the service provided. So good to deal with this professional.
Agent replied · 28 December 2024
Thank you for your kind words about Destini-Rikki. We’re pleased she provided you with great service!
5/5
TrustpilotPleasure dealing with Amy
Pleasure dealing with Amy, easy to deal with kept me up to date with everything and was very professional throughout the period of securing my apartment.
Agent replied · 23 October 2024
Hi Kyle,Thank you for leaving this feedback. We'll be sure to pass your kind words along to Amy, and we wish you all the best in your new apartment.
5/5
TrustpilotVery good agency!
A big thank you to agents Sam, Rachel and Vicky for such quick operating work with housing help and move in process!
Agent replied · 23 October 2024
Hi Dalila,Thank you so much for your glowing review! We’re thrilled to hear that Sam, Rachel, and Vicky were able to provide such efficient and helpful service during your move. We understand how important it is to have a supportive team when going through the process, and it’s fantastic to know that they made the experience quick and smooth for you. Please don’t hesitate to reach out if you need anything else!
5/5
TrustpilotOn time responses and generally very…
On time responses and generally very helpful with any question I had! Not only helpful but all the encounters were very nice, polite and understanding!!Great experience!!!
Agent replied · 23 October 2024
Hi Stavri,Thank you for your review. We are pleased to hear our team's fantastic service shone through in all their interactions. Thank you for letting us assist you, and we hope to work with you again in the future!
5/5
TrustpilotSuper attentive and responsive service…
Super attentive and responsive service from Ryan McCabe and Candice Chan, always felt that they had our best interests at heart.
Agent replied · 23 October 2024
Hi Felix,Thank you for your feedback! We're so pleased to hear that Ryan and Candice provided attentive and responsive service, always keeping your best interests in mind. Our team strives to deliver a seamless experience, and your satisfaction is our top priority. We appreciate your trust in Johns&Co!
5/5
TrustpilotProperty Manager
Happy to have Sardar Berzo as my property manager. Very responsive and super helpful every time I need.
Agent replied · 28 December 2024
Hi Caue,Thank you for your feedback! Sardar will be thrilled to hear his responsiveness and dedication have impressed you. We’re glad he’s been able to assist you so well.
5/5
TrustpilotLara is always helpful and pleasant
Lara is always helpful and pleasant. Great experience with Johns &Co so far.
5/5
GoogleAs a landlord I have complete faith in Joseph's advice on marketing my flat to tenants. He is realistic and sensible - I recommend him highly. Amy Bridge has also been very helpful with the paperwork and office back-up. I've used other agents in the area but found Johns&Co best.
Agent replied · 23 October 2024
Wow thank you for the great feedback! Really pleased that Joseph, Amy and the rest of our West Hampstead lettings team were able to assist. We'll make sure they see your kind words too.
5/5
TrustpilotAwesome experience
I had the pleasure of interacting with Bethel and Martin and they made my apartment search and transition so smooth and easy. They were very helpful and have made sure I’m fully settled.
Agent replied · 23 October 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Bethel and Martin.
5/5
TrustpilotAndrew and team
Andrew, Rachel and the whole teamProvide an excellent service. Prompt , personal and tech enabled. Efficient and easy to deal with.
Agent replied · 23 October 2024
Hi Daniel,We greatly appreciate your recognition of Andrew, Rachel, and the team’s efforts. Delivering efficient service is important to us, and we’re thrilled we could provide that for you!
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