5/5
TrustpilotGreat service
Having a great experience with Johns&Co so far, particularly Andrew has been super helpful and flexible. Very impressed with the service.
Trusted Agent profile · Camden
JOHNS&CO West Hampstead reviews in Camden
★★★★★
1,455 reviews across 3 platforms
Unit 7, Hardy Building, Heritage Lane, London, NW6 2BR, Camden, NW6 2BR
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Camden, at Unit 7, is rated 4.8 out of 5 across 1,455 reviews on three platforms, including 122 Google reviews rated 4.2.
122
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,321
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmy is so sweet and attentive
Amy is so sweet and attentive. She helped me a lot during the whole process. She is very helpful and professional.
5/5
TrustpilotThankful for Bethel's excellent help
I have had a great experience working with Bethel. She is always quick to respond to any queries and consistently goes above and beyond to help with any issues related to the property. Her professionalism have made our experience much smoother and stress-free.
Agent replied · 23 October 2024
Hi Oksana,Thank you for your thoughtful review! We're delighted to hear that you've had such a positive experience working with Bethel. We're proud to have him on our team and thrilled that his professionalism has made your experience smoother and stress-free. We'll be sure to pass along your kind words to Bethel. Thank you for your continued trust in our services!
5/5
TrustpilotThe level of diligence and promptness…
The level of diligence and promptness in delivering service, information and resolving clients queries. Amber and Marwa were extremely helpful and responsive. Isabel is also a wonderful team leader!
5/5
TrustpilotGreat property manager
Sardar Berzo has been extremely resourceful and prompt in solving all our issues. He has also been proactive in following up on any pending issues and coordinating with the landlord for a quick resolution.
4/5
TrustpilotYour experience depends on your property manager
For any property manager, it is essential to prioritise the client's concerns, be a good listener, be good at following up, and most importantly, be an efficient executor. In my experience so far, Aladdin Derdour embodies these attributes!
Agent replied · 28 December 2024
Thank you for your thoughtful words about Aladdin. We're glad his dedication and professionalism stood out to you. If we can do anything further to assist you, please don't hesitate to reach out!
5/5
TrustpilotI've recently had a change in tenant…
I've recently had a change in tenant and Priscilla Ogefere has gone above and beyond to help get my rental in shape for the new tenant whilst negotiating with the old tenant. She didn't have to but am grateful she took the initiative and delivered for me.
Agent replied · 23 October 2024
Hi Vinay,We're thrilled to hear Priscilla went above and beyond to ensure your property your property was well maintained for your new tenants. Ensuring our clients receive a premium level standard service is our top priority, and it's fantastic to hear Priscilla delivered this. If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotJohns&Co supported us end to end. Elliott is amazing
Johns&Co supported us end to end starting from the property search, ensuring we find a property of our choice to supporting with all paperworks and even some logistical support for the final move. Amazing service. Special mention about Elliott who facilitated this end to end supporting us at every step
Agent replied · 23 October 2024
Thank you for this fantastic feedback. It's amazing to hear that Elliott made you feel supported throughout all parts of your property journey, and helped facilitate a smooth move. We wish you all the best in your new home!
5/5
TrustpilotParam Virdee is very helpful
I am very happy for Param’s help on the delivery of the letter from the property developer and follow up. It helps to avoid any legal action if I didn’t receive the letter to make the necessary payment.Very appreciated.
Agent replied · 28 December 2024
Hi Rio,Param is glad to have been able to assist and ensure you are up to date with compliance! Thank you for the kind words, and please don’t hesitate to reach out if you need anything further.
5/5
GoogleI would like to thank Stephen who I dealt with at Johns & Co, he was great, very kind and helpful... …
Agent replied · 10 October 2026
Wow, thanks for the great feedback! Really pleased that Stephen and the rest of our West Hampstead lettings team were able to assist. We'll make sure they see your kind words too.
5/5
TrustpilotThey are a good agency
They are a good agency. My property manager Lara Robson is quick and efficient. So far happy with the service!
5/5
TrustpilotLegal paperwork was made easy with…
Legal paperwork was made easy with Bethel’s help. Everything went smoothly and she followed up when some emails were missed.
5/5
TrustpilotProfessional service and found me a…
Professional service and found me a great tenant. Shout out to Mystique and Sebastian for their big help in this!
5/5
TrustpilotI’ve had a wonderful experience with…
I’ve had a wonderful experience with Johns & Co and in particular with Alexandra, who has been helping me and my partner move into our new home. She was really helpful and responsive, making the whole process easy and enjoyable.
Agent replied · 23 October 2024
Hi Victoria,Thank you for your kind words! We’re thrilled that Alex made your move-in experience easy and enjoyable. We always aim to provide helpful and responsive service, and it's great to hear that you and your partner had a positive experience. Welcome to your new home!
5/5
TrustpilotNice job
My agency Bethel is very nice and supportive. Had helped a lot and effectively got tiny issues solved. Loved that!
5/5
TrustpilotVery good service
Staff and service. Recently I had a very good service and solution by Mr. Luke Thomas.
5/5
TrustpilotGreat landlord experience
As a landlord, I am happy to share my very positive experience with Johns&Co and, specifically, Amber and Marwa. From the moment I engaged their services to manage the property, I have been consistently impressed with their professionalism, level of communication and transparency. Definitely recommended.
Agent replied · 23 October 2024
Hi Alessia,Thank you for your recommendation, it is always great to hear about a positive experience with our team. We will be sure to pass your appreciation along to Amy and Marwa.
4/5
TrustpilotHappy Customer …
I've worked with Johns and Co since 2019 and am satisfied with their service. While rental rates have sometimes been below expectations, their benefits outweigh the drawbacks. I highly recommend them. Special thanks to my agent Gemma, who's prompt and efficient.
Agent replied · 23 October 2024
Hi Genelle,Thank you so much for your kind review and for your continued trust in Johns&Co! We are happy to hear that our services have been valuable to you. We truly appreciate your recommendation and are delighted to know that Gemma has been such a reliable and efficient agent for you. We'll make sure to pass on your special thanks to her!If there's ever anything more we can do to support you, please don’t hesitate to let us know. We look forward to continuing to assist you!
5/5
TrustpilotBrooke thank you for helping find my…
Brooke thank you for helping find my new apartment. The moment I talked with Brooke and passed on my requirements she was on the case and within 24hrs I had put in an offer on an apartment that I am extremely happy about. Brooke you rock thanks a million.
Agent replied · 23 October 2024
Hi Musi,We're thrilled to hear Brooke understood your needs perfectly and aligned them with a property perfect for you. We wish you all the best in your new home!
5/5
TrustpilotReally pleased with the service!
Really pleased with the service!Always very well and kindly helped by our estate agent Vanessa. Every query was addressed and dealt with equally seriously. Also easily accessible by phone and email. Thanks for the professional way of working!
Agent replied · 28 December 2024
Hi Mike,Vanessa is grateful for your kind words! We’re happy to have been accessible and able to address all your queries. Thank you for choosing Johns&Co!
5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Agent replied · 23 October 2024
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
5/5
TrustpilotVery professional team
Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always
Agent replied · 23 October 2024
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
5/5
TrustpilotPriscilla was very helpful
Priscilla was very helpful, got my matter sorted very quickly too.
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotRenting with Johns&Co is easy and fast
Renting with Johns&Co is easy and fast. Brooke Williams and Bethel Gamma has been very helpful throughout the process.
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