Trusted Agent profile · Camden
★★★★★
1,455 reviews across 3 platforms
Unit 7, Hardy Building, Heritage Lane, London, NW6 2BR, Camden, NW6 2BR
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Camden, at Unit 7, is rated 4.8 out of 5 across 1,455 reviews on three platforms, including 122 Google reviews rated 4.2.
122
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,321
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotHuge thank you to Spyros who's been a…
Huge thank you to Spyros who's been a massive help. Came up with some troubles that forced us find a new housemate immediately and Spyros has been super helpful and supportive through the whole process. Big thank you!
5/5
TrustpilotGreat assistance in Flat Search
Gytis was very helpful in numerous aspects of my search for a new flat. He was cooperative, and always prompt in replying to my requests. Candice was helpful in the process of signing the contracts.
5/5
TrustpilotGreat Renting Experience
I had a very good experience with Johns & Co for finding my new apartment, especially with Jack Shanahan and Leigh Hallett. They took care of all the processes in a very quick and efficient manner, and I was able to move into my property on my desired date. I would definitely recommend.
Hi Muhammad,Thank you for sharing your positive experience with us! We're thrilled to hear that Jack and Leigh provided you with excellent service in finding your new apartment. It's fantastic to know that they handled all processes quickly and efficiently, allowing you to move in on your desired date. We greatly appreciate your recommendation and wish you the best in your new home.
5/5
TrustpilotAdekunle has been really prompt in…
Adekunle has been really prompt in responding to an issue that my partner and I have had at our new residence and taken appropriate steps to address it. Super helpful, professional and reliable
5/5
TrustpilotGreat Property Manager - Beverley Hutchinson‑Woodroffe
As always, Beverley was really resposive to my request for help. Beverley was prompt with her communication and follow up action. I am very happy to say the problem has been resolved. Thank you Beverley!
5/5
GoogleI would like to thank Stephen who I dealt with at Johns & Co, he was great, very kind and helpful... I'm Hind .. (Flat 80)PositiveProfessionalism
Wow, thanks for the great feedback! Really pleased that Stephen and the rest of our West Hampstead lettings team were able to assist. We'll make sure they see your kind words too.
4/5
TrustpilotThe agency is very responsive
The agency is very responsive, they are available to hear out our issues and help them resolve. Priscilla Ogefere provided full support during my moving out and also helped get my deposit back. She took care of my issue personally and was very kind. Overall it was a bit slow but a smooth experience.
Thank you for this feedback! We're pleased to hear Priscilla provided excellent support to you. We're always open to finding out what we can do better, so don't hesitate to let us know if there's anything you think we could do better!
5/5
TrustpilotBethel was a pleasure throughout the…
Bethel was a pleasure throughout the process and made everything very easy for us. Would highly recommend Bethel and the Johns & Co team
5/5
TrustpilotHighly recommended
I have been using Johns & Co to rent out and manage my apartment for several years now. Michael Fadiora and Rachel Massey take all the headache away. They are very reliable, professional and quick to respond and deal with any questions or concerns I might have. I highly recommend them.
Hi Rosie,Thank you for entrusting Johns&Co with the rental and management of your property. We're thrilled to hear that Michael and Rachel have provided you with reliable, professional, and responsive service, alleviating any concerns you may have had. Your recommendation means a lot to us, and we look forward to continuing to exceed your expectations in the future.
5/5
TrustpilotMitchell Vasquez
Mitchell Vasquez - attended our property to make some fixtures . He was friendly and extremely efficient- I especially appreciated that he made additional fixtures to some long-standing issues that had needed to be fixed for some time and he did this without any hesitation - very much appreciated him going over and beyond, overall very pleased with the service
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto michell
5/5
GoogleWe began our contract with Johns & Co recently and feel grateful to have had Aubrey Newton as our lettings negotiator and point of contact. Our whole experience with Johns & Co has been very smooth, professional and easy during a time when moving property could have been very stressful. This was largely due to Aubrey's fantastic communication, which was always prompt, reassuring and as helpful as could possibly be. He was excellent during our viewing, fully informed and a delight to encounter after a long period of time with little social contact! We feel fully taken care of with Johns & Co and are excited for the rest of the year.PositiveProfessionalism
Hi Rosalind, Thank you for giving us 5 stars and for the excellent feed back. We're glad you had such a great experience with us and that everything went smoothly. We'll pass your kind words on to Aubrey and to the rest of the team. All the best, JOHNS&CO
5/5
TrustpilotVery Professional Sales Executive
I dealt with a young man named Toufique or T for short. He was extremely professional throughout the buying process and very well informed of the developments and helped in every way he could to facilitate a smooth transaction, credit to him as without his patience this deal would not have gone through. I am not going to be so positive about his manager who was not attentive or helpful in the slightest which is a real shame.
5/5
TrustpilotPriscilla consistently demonstrated her…
Priscilla Ogefere consistently demonstrated her dedication to ensuring a smooth and joyful stay throughout our tenancy, always going above and beyond to address any concerns promptly and provide valuable guidance. Huge thanks to her and the team for all the help and professionalism that made a real difference to our experience.
Hi Panos,Thank you for your feedback! We're grateful for your recognition of Priscilla's efforts and the professionalism of our team. It was our pleasure to make a difference in your experience, and we're here for any future assistance you may need.
5/5
TrustpilotGreat service
It’s my pleasure working with this company to manage my new apartment in London. Especially, I would like to thank Ms.Naomi Madourie for being very supportive to solve management issues for me.I do appreciate her professional service attitude and prompt response.
Hi Fumi,Thank you so much for your kind words and for choosing us to manage your property. We're delighted to hear that Naomi's professionalism and efficient responses contributed to a positive experience overall. We look forward to continuing to provide excellent service and support whenever needed!
5/5
TrustpilotI can’t describe how grateful I am for…
I can’t describe how grateful I am for Claudiu. He has been extremely helpful and he is very prompt with his responses. I had a bit of issue with moving out and he was extremely helpful with finding solutions to my problem. He is amazing!
Hi Gozde,Thank you for your kind words. We’re so glad that Claudiu was able to provide the prompt and helpful support you needed, and successfully resolve your problems. Finding solutions that ease client's issues is something we’re very proud of. We wish you all the best in your new home!
5/5
GoogleI recently signed a new tenancy via Johns&Co. Aubrey has been of great help throughout the process. Professional and very friendly as well. It’s my first time holding tenancy in London and my experience with Johns&Co has been great!
Really pleased that Aubrey in our West Hampstead lettings team was able to help you. Wishing you all the best in your new home!
5/5
TrustpilotVery smooth process by Candice
Very smooth renting process. Candice has been very helpful and responsive on all the documents, which made the process very pleasant.
5/5
TrustpilotTop notch service.
My experience was a good one. From the apartment viewing to the documentation process up to moving in was a seamless one. The Johns & co team were very professional and were available to respond to all my queries.
Hi Sandra,We’re thrilled you had a seamless experience, from viewing to moving in. Thank you for recognising the professionalism and support of our team.
5/5
TrustpilotJohns and Co exceeded all my…
Johns and Co exceeded all my expectations as a property agent. Their team was incredibly professional, attentive, and responsive, especially sebastian and candice Chan.They found the perfect property for me and made the entire process seamless and stress-free. I highly recommend Johns and Co for their outstanding service!
Hi Vipul,Thank you for your fantastic review! We're delighted to hear that Sebastian and Candice exceeded your expectations and made the process seamless. Your recommendation means a lot to us. If you need anything else, we're here to help!
1/5
TrustpilotPoor customer service
Hello, everyone. Don't trust John.co estate agents, when you moved in the flat, took a video and pictures everywhere of the rental property, don't trust this people, super doggy, after moved out, it's not easy to keep your deposit, it's too difficult to deal with type of estate agents, if not careful, they keep the deposit, don't believe them at all, no have good customers service and not getting deals with them at all , go find a flat with Foxton
5/5
TrustpilotJose has been very helpful and fast to…
Jose has been very helpful and fast to respond when we had an issue with our washing machine recently. Thank you Jose!
5/5
TrustpilotMy apartment was recently available for…
My apartment was recently available for rental. I was attended to by Johns& CO’s team at Wapping( namely Ryan McCabe, Dylan Enskat and Candice Chan). Am very happy with the services I received. A tenant was promptly secured for me . Any clarifications sought by me were quickly and satisfactory attended to and documentation to complete the letting of my unit were prepared promptly.The whole process was seamless.
5/5
TrustpilotWe have been renting our property with Johns & Co for almost 8 years now.
The team of Matthew, Victoria, Toyin, Cynthia and Charlie are a fantastic team. There are often challenges for a landlord when renting out a property, but this team always pushes to get the best and prompt resolution for both the landlord and the tenant.
Hi Jonathan,Thank you for taking the time to leave this kind review. We are pleased to hear Matt, Victoria, Toyin, Cynthia and Charlie proved to be the dream team! Protecting the interests of our clients is always our first priority, and it's fantastic our team were able to ensure both your requirements were met. Once again, thank you for this review and we hope to have the opportunity to assist you again in the future.
5/5
TrustpilotI have been most happy with Robert…
I have been most happy with Robert Pearson and his Royal Docks team Wai Yau and Claire who are thorough, responsive, helpful and considerate. Thought I came across an issue of my own oversight they went far and beyond to make sure of customer satisfaction. Very professional and most impressed.
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Royal Wharf team. Providing thorough, responsive, and considerate service is at the core of what we strive for, and it's wonderful to know that we were able to exceed your expectations, even when faced with challenges. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
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