Trusted Agent profile · Camden

JOHNS&CO West Hampstead reviews in Camden

4.8

★★★★★ Excellent

1,455 reviews across 3 platforms

Unit 7, Hardy Building, Heritage Lane, London, NW6 2BR, Camden, NW6 2BR

Part of JOHNS&CO, see every office.

JOHNS&CO's office in Camden, at Unit 7, is rated 4.8 out of 5 across 1,455 reviews on three platforms, including 122 Google reviews rated 4.2.

Google logo

4.2 / 5

122

Reviews on Google

This office

Facebook logo

2.3 / 5

12

Reviews on Facebook

Business-wide

Trustpilot logo

1,321

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Trustpilot

Exceptional Customer Experience

I am a current tenant in an apartment managed by Johns&Co, and I’ve had great assistance through and through. I want to especially mention Ebru Chow, who has assisted me and provided great support in sorting out a recent issue. She was always available, and resolved the matter very efficiently.

Muhammad · 22 November 2024

Agent replied · 28 December 2024

Hi Muhammad,Thank you for acknowledging Ebru's efforts! We're pleased she could assist you effectively. We'll share your feedback with her and the team.

5/5

Trustpilot

Your colleague,Mr Thomas CHAN is great.

Your colleague, Mr Thomas CHAN is a great help.

Raymond · 7 October 2026

5/5

Trustpilot

Outstanding experience with Shareen (Battersea)

My husband and I were looking for a new apartment for several months. We had very specific requirements as we were only looking into specific buildings so our search was definitely a difficult one to manage. We are incredibly grateful we found Shareen who did an outstanding job from start to finish! She was extremely knowledgeable, professional, persistent and patient. Her approach felt truly genuine as we felt like she really wanted to find the right apartment for us. We delayed our move-out date because we trusted her and knew she would find the perfect fit which she did in the end. Throughout the several months she always kept in touch and checked in always making sure we were aware of the available options. Also, as a landlord if you want to secure an agent who works tirelessly for you to find the right tenants, you should go for this agency and ask specifically for Shareen! :-)

Defne · 20 December 2024

5/5

Trustpilot

Exceptional Service and Trustworthy Partnership with Johns and Co!

As a former Client Relations Manager for Damac, I had the pleasure of working closely with Johns and Co for various services related to our clients. I can confidently say that my experience with them has been nothing short of exceptional.Johns and Co consistently delivered excellent services to our clients, ensuring a seamless experience whether they were renting, buying, or selling properties. The quality of their tenants and services was always impressive, reflecting their commitment to maintaining high standards.What truly stood out was their dedication to communication. The team at Johns and Co maintained constant communication, not only with our clients but also with me. This transparency and willingness to provide updates made my job significantly easier and helped build trust with our clients.If you are considering renting, buying, or selling a property, I wholeheartedly recommend Johns and Co. They are trustworthy, professional, and they provide an excellent level of service that you can rely on. You won't be disappointed!Thank you, Johns and Co, for your outstanding support and service!

Radouane · 19 December 2024

5/5

Trustpilot

Each member of Johns&Co. team is highly involved

Close follow up, 7/24 support, real partner, very professional, knowledgeable

Umit · 30 September 2026

5/5

Trustpilot

Great service and experience

Adekunle has been helpful and responsive with a number of issues and questions I’ve raised. Sometimes dealing with property services you can find the responses to be curt or robotic but he’s been incredibly helpful and attentive with all our needs.

D · 23 July 2024

5/5

Trustpilot

Many thanks Amy Bridge & Charlie Carter…

Many thanks Amy Bridge & Charlie Carter for a very professional service.

Hussein · 30 May 2024

Agent replied · 23 October 2024

Hi Hussein,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to them.

5/5

Trustpilot

Settling down in the UK

I had a great experience with settling down issues as all my emails were answered promptly. I would highly recommend to get in touch with Param Virdee at Johns&Co as he is resourceful and helpful at the first instant and this is quite appreciative as he connects well and understands his customers appropriately.

GAUTAM · 26 September 2024

Agent replied · 23 October 2024

Hi Gautam,Thank you for your recommendation! We’re glad that Param was able to assist you promptly and that his resourcefulness made your experience easier. It’s wonderful to know he connected well with you and understood your needs.

5/5

Trustpilot

Overseas Landlord

I am a landlord based overseas and looking to lease my unit out. Glad to get the support of James Udrzal and Leigh Hallett to support me on this. The process went very smoothly and we got everything sorted out in a flash. Thank you for the good service!

Overseas · 25 November 2024

Agent replied · 28 December 2024

We’re pleased to have supported you in letting your property! James and Leigh are dedicated to ensuring a seamless experience for our clients, and we’re delighted everything went smoothly. Thank you for trusting Johns&Co, and we’re here if you need any further assistance.

5/5

Trustpilot

Lara Robson is very responsive and…

Lara Robson is very responsive and helpful!

Herve · 22 August 2024

Agent replied · 23 October 2024

Hi Herve,Thank you for your lovely feedback! We strive to be there for our clients every step of the way, and it’s wonderful to know Lara provided the level of service you deserve. Please reach out if there’s anything else we can assist you with!

5/5

Trustpilot

I had the best experience working with…

I had the best experience working with Victoria McDaniel and Leigh Hallett as my letting negotiator and Administrator respectively. They made the whole process seamless and fast, given that I had a tight deadline to meet. I will highly recommend their services to anyone looking for a top tier letting agent.

Agbai · 22 October 2024

Agent replied · 28 December 2024

Hi Agbai,Thank you for your trust! Victoria and Leigh are happy they could make your experience swift and smooth, even on a tight deadline. If you need any further assistance, please don't hesitate to reach out.

5/5

Trustpilot

Best estate agent in London

Jay and his team have looked after my apartment in the uk for 8 years. They have been the best estate agents I’ve used in the UK and I recommend them highly.

Roscoe · 5 December 2024

5/5

Trustpilot

Shout out to Mystique and Vanessa

Appreciated how vigilant and communicative the agents were at Johns & co. Big shout out to Mystique and Vanessa who have made the move in process feel so much easier than ever!

Genie · 5 December 2024

5/5

Trustpilot

Prompt and Excellent Customer Experience

Priscilla is ever ready to assist reliably whenever needed. Well done and thank you Priscilla

Eng · 22 March 2024

Agent replied · 23 October 2024

Hi Eng,Thank you for taking the time to leave this feedback. We will be sure to pass your appreciation along to Priscilla!

5/5

Trustpilot

Vanessa Sin and Brooke were quite…

Vanessa Sin and Brooke were quite helpful and prompt in helping me finding a new home. They’re approachable and precise at their job and always answer queries in a timely manner

Nitya · 17 December 2024

5/5

Trustpilot

Bryony was a massive help to us in…

Bryony was a massive help to us in liaising with our landlord and the freeholder in order to obtain our pet licence. She helped us step by step which was very reassuring.

Chris · 3 December 2024

5/5

Trustpilot

Great experience with Johns and Co

Great experience with Johns and Co and Leigh Hallet was really helpful.

Prefer · 17 May 2024

Agent replied · 23 October 2024

We are thrilled to hear you had a great experience with our team, in particular Leigh. If we can assist you in the future please don't hesitate to reach out.

5/5

Trustpilot

Efficient estate agents in London

Johns&Co were super helpful while I was looking to rent a property in the Wapping area. My search was being assisted by estate agent Bailey that constantly kept finding new flats and was always happy to quickly follow up on any questions and viewing requests. Even though in the end I went to a different area of town, I gotta say that my experience was very positive and I would recommend them to anyone looking for a property in London.

Bruno · 2 December 2024

5/5

Trustpilot

I would like to express my heartfelt…

I would like to express my heartfelt appreciation for Bethel's exceptional work in managing my overseas property. Her efficiency and prompt responses to my emails have been truly impressive. Bethel's strong sense of responsibility and dedication to her clients are evident in the way she keeps me consistently updated with all the necessary information about our property. She follows up on my requests very meticulously, ensuring that every detail is taken care of. Her genuine concern for her clients' well-being has earned my complete trust, as she makes me feel at ease and worry-free about my property. Bethel's assistance in dealing with various tenants and arranging all the check-ups and repairs for the facilities has been invaluable. I am truly grateful for her outstanding service.

David · 1 December 2024

5/5

Trustpilot

Service is all about the details

Service is all about the details. As a proporty owner living in China, I wish my agent could check my proporty as careful as I did by my eyes. Johns&Co did it. I felt Johns&Co is more careful then myself and sometime is even overdoing. I am very satisfied with Johns&Co's services.

晓军 · 30 September 2024

Agent replied · 23 October 2024

Thank you for trusting us with your property! We’re pleased that our attention to detail exceeded your expectations. We understand the importance of finding a reliable agency to manage your property when overseas, and it's wonderful to know that you feel confident with our service.

5/5

Google

Could not have imagined a smoother process. Jack was invaluable in helping me find a flat and then pushing the process forward with the seller and solicitors. He then put me in touch with Matthew and Amy, who had a tenant lined up for my flat within days at a rate well above my expectations. Really impressed by the Johns&co team!

Hank · 24 March 2023

5/5

Trustpilot

Charlie and Victoria are absolute Professionals.

Charlie and Victoria are absolute professionals. They are appreciated and trusted by the tenant and landlord alike. They go the extra mile. I have asked Charlie to assist me, in matters beyond his function, and it was done efficiently and timeously and most importantly with the greatest pleasure. Thank you both so much.

Michael · 13 September 2024

Agent replied · 23 October 2024

Hi Michael,Thank you for your kind words about Charlie and Victoria! We’re delighted to hear they went the extra mile for you and made sure all your needs were met efficiently and with pleasure. We’re proud to have them on our team, and we’re always here to help with any further assistance.

5/5

Google

Had an excellent time with mansoor helped me look for a property, very professional will definitely recommend to friends and family

Game · 10 July 2026

5/5

Trustpilot

Property Management when done right

Our Agent - Lara Robson, senior property manager - is outstanding. Lara, understands that Johns and Co. is acting on our behalf looking after our interests; she pro-actively brings to our attention any regulatory requirements (protecting us); Lara puts in thought in advance prior to approaching us, seeks multiple quotations when it comes to maintenance costs and quotes only the most fit for purpose one, saves us time and effort and makes our lives easier. Johns and Co. Management Team is lucky to have her.

Tunç · 29 November 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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