Trusted Agent profile
★★★★★
316 reviews across 2 platforms
166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN
John D Wood & Co.'s Camden office at 166 Regents Park Road is rated 3.7 out of 5 across 316 reviews on two platforms, including 108 Google reviews rated 4.6. The 208 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
TrustpilotNot valued as a buyer
We had a really stressful time as a buyer with JDW Esher. Details of the conditions of our offer we’re not passed onto vendor at all; when confronted with this when the transaction was at risk, it was glossed over / denied. We were also told a delayed completion was ‘impossible’. We ended up dealing direct with vendor, with a delayed completion, without issue. Got the feeling JDW were happy for us to lose out and simply switch to another buyer.
5/5
GoogleOver the last three years Kate Martín has found great tenants for my flat. I trust her implicitly and highly recommend her. Thanks, Kate!
Thank you for your amazing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible experience- J D Wood Summertown
Terrible experience dealing with the Letting team in OxfordI wanted to rent an apartment in Summertown, the lady agent has been extremely unprofessional, instead of solving my issues, this agent was rude and asked for the same information twice. Whenever I have a question, she would just shoot me down without checking with the landlord. She has been impolite and maybe she didn't think I am not a capable tenant - I ended up paying double for a nicer apartment!
1/5
TrustpilotTerrible experience with the manager at John D Wood Southfields
Terrible experience with the manager at the Southfields branch. To call him arrogant would be an understatement!I have now sold and bought property through this branch. Dealing with the same agent each time. I would rather give my property away than ever use him again.If he asked a question he expected an answer immediately. sometimes calling twice in one day and following up with emails. Bullying tactics and bickering with me over any decision that didn't suit him. He has no idea how to treat customers and suspect he has no one supervising his behavior. He's a disgrace to any company and should work in a back room where he has no contact with customers.
1/5
TrustpilotI wanted to give minus for the score
I wanted to give minus for the score, but I guess 1 is the lowest score permitted. I was looking for the room to rent, and finally found very nice flat. Before I can rent the room, I had to go through referencing process which was quite traumatic. They had the problem with my current landlord referencing; though I had provided my landlord's contact and they can make the direct contact to my landlord, they kept asking me for the document I didn't have. As the result, they changed the referencing platform and asked me to fill the landlord contact and my employer contact again. This time, they had the problem with contacting my employer (The funny thing was that they requested me to fill the form in evening and expected my employer to answer right away in the morning). Apart from that, unless they demand something from you, they will unlikely answer your e-mail. To be honest, this company treated me like I was begging to live in the room for free. On the bright side, I am glad that this is just for renting the room, not for buying the property. If you are the landlord or tenant, please stay away from this agency for your own good.
5/5
TrustpilotHigh calibre agents
I'm the landlord of a family-owned flat in Chelsea, and have used JDW for our last two tenancies.Initially, it was clear that Ed had a better knowledge of our neighbourhood than the other agents we tried. Given JDW's reputation, their fees were more reasonable than we expected - yet surprisingly the asking price was higher. It was a no-brainer, and more surprisingly, they managed to secure this higher level of rent, rather than it being a pitch just to win the business. When it came time to find new tenants, they again exceeded our expectations by securing (in the pandemic) 12 months advance rent at nearly the same rate.I wouldn't use JDW for management purposes as they seemed slightly inefficient (perhaps as all agents are?) when they organised our EICR. Aside from this, Ed has always had time on the phone to discuss anything from particularities to the state of the market - and his experience shows. Furthermore, his lettings team are very friendly and on the ball.Highly recommended.
1/5
TrustpilotEstate agent that fails to adhere to tenancy agreement
Upon ending our contract, John D Wood failed to return the undisputed part of the deposit within the number of working days stated in the tenancy agreement (this was only returned after 10+ calls and numerous emails). The disputed part of the deposit amounting to several thousand pounds that the landlord attempted to withhold was unreasonable and ultimately deemed inappropriate by the courts. However, John D Woods did not acknowledge the tenant's evidence instead enabling and protecting the landlord's attempt to profit, upgrade the furnishings with our deposit and even steal money (for furniture that we had timestamped proof had been left in the property). Very uneven and biased estate agent, consistently acting in favour of landlord regardless of landlord's inappropriate behaviour.
1/5
TrustpilotWORST company
WORST company - they try to brand themselves as trustworthy but are cut from the same cloth. I worked for them so can speak in experience but they stole my commission in broad daylight. They are simply conditioned to be a bunch of hypocrites and thieves and will ensure their bottom line is what matters. Strongly advise to stay away from them. Don't believe in their marketing - they are all black wolves in sheep's clothing.
1/5
TrustpilotThis company are scammers
This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett
5/5
TrustpilotParsons Green team
The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team
3/5
GoogleWe haven't found our property through them, but our experience with Harriet was correct. They seem to have a large range of properties in Primrose Hill and we'd definitely contact them again if we wanted to find in that area.
1/5
TrustpilotExtremely Unprofessional
Extremely Unprofessional and Disrespectful Experience with Munroe Graham
1/5
TrustpilotBuyer be aware! Stay away!
I lost 4 moths and 7k in fees because of misrepresentation. They fail to ask or choose to hide basic facts prior to listing a property causing a lot avoidable stress when you work with the right agent.This is fraud in the name of business Buyer be aware! Stay away.
5/5
TrustpilotHave just re-let my flat through JDW…
Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.
4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
1/5
TrustpilotAbsolute incompetency!
Terrible service and serious lack of professionalism. Moved in to the apartment 6 months ago and plenty of the issues are not fixed yet... and I am talking about serious issues like pests, water leakages and broken appliances. We have mice coming in and out of the apartment due to lack of pest proofing and a report made by the council. Yet they do not act. They bounce you from one person to another to wear you down and nobody in the company takes any responsibility. I have written to 5 people so far and nobody gets anything done. I think the only solution with these guys are to AVOID any property managed by them. Turns out the landlord is not aware of any of the problems. We will directly contact with the landlord even though she did nothing wrong but to trust these people.
5/5
GoogleMy husband & I had a very good experience viewing a number of houses with Will Shepherd. We found him to be highly professional with an excellent knowledge of the area, and that he gave us honest, unbiased advice. We highly recommend this agent.PositiveResponsiveness, Professionalism
Many thanks for the wonderful 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleJust moved into new place which was let by JD Wood. It was an international move and not without its logistical challenges but Kate Martina and her team could not have been more helpful. Thanks Kate.
5/5
GoogleLuke Hewens was really helpful and made the entire process of finding a new place very easy. He also continued to be involved after we had moved in until we had all outstanding issues resolved.
1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
5/5
GoogleKate Martin was an absolute pleasure to work with, she handled our long distance / complex requirements with efficiency and I would certainly come back with any future requirements and of course recommend highly! Many thanks!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Camden office has 316 reviews across two platforms: 108 on Google, 208 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales is rated 3.7 out of 5 across all 316 reviews, and 4.6 out of 5 on Google from 108 reviews, checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales, 166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.