Trusted Agent profile
★★★★★
316 reviews across 2 platforms
166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN
John D Wood & Co.'s Camden office at 166 Regents Park Road is rated 3.7 out of 5 across 316 reviews on two platforms, including 108 Google reviews rated 4.6. The 208 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
5/5
GoogleWe found a great flat to rent in Primrose Hill with John D Wood. Luke, our agent, has been very helpful in our research. As we came from France, the process to rent was not obvious for us but Luke has always been available and quick to answer our questions. One good point, the forms and papers to rent a flat can be exchanged by e-mail and the final signature has been provided online, which allows a lot of flexibility, especially when all this is done from abroad.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
5/5
GoogleWe had a very positive experience with John D Wood in Primrose Hill. Chris Dale and Hamish Gilfeather did a wonderful job in helping us to buy our dream property and sell our house that we were very attached to. They managed to do it all in the right timeframe and very discreetly. They really understand the Primrose Hill market. They were an absolute pleasure to deal with and very professional and down to earth. I highly recommend using John D Wood in Primrose Hill.
5/5
GoogleI just wanted to post how helpful the staff at John D Wood in Primrose Hill have been with letting out my property. I had a recent incident when the smoke alarm went off in my apartment because the battery was flat. This created an annoying bleeping sound which could be heard by my neighbors. As I live in the US, and my tenant was away, Harriet Stickland and another colleague brought in a ladder from one of their homes and went to the flat to change the battery, and I wasn't paying them a management fee. I can't thank them enough for their help. A great team.
5/5
GoogleChris Dale and the whole sales team were amazing. They seem to know everyone in Primrose Hill and discreetly managed a very complicated chain to sell our house and complete the sale in record time. I was nervous with so many moving parts, but Chris managed it all without any issues. They seemed to really bring the right clients through the door, and their boards on the high street attracted a lot of local attention. We would definitely use them again!
5/5
GoogleI've used a number of rental agents in NW1 over the years, as both a renter and a landlord and I have to say the staff at John D Wood in Primrose Hill are by far the best - personable, responsive and extremely professional at all times. They went above and beyond the call of duty on a number of occasions and never seemed to mind. I wouldn't even consider using anyone else to rent out or manage my flat.
5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
5/5
GoogleJohn D Wood were a pleasure to work with on the sale of our flat. They were innovative in a difficult market, and Christopher Dale's attention to detail and intelligence made everything go as smoothly as possible. I highly recommend them.
Thank you for your great 5* review and feedback! It is great to see that you would recommend our hardworking team to others. Kind regards, Scott
5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
5/5
GoogleThe service at John D Wood in Primrose Hill has been absolutely superb. Both Andrew Wright and Alice Pratt were enormously cordial and helpful. My thanks to them.
5/5
GoogleHarriet Stickland was absolutely delightful to work with. She constantly gives you updates on new properties and always very well mannered. She's a great asset to any firm!
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
5/5
GoogleI rented a flat through John D Wood & Co, supported by Kate Martin. Kate was excellent - helpful and professional throughout the whole process.
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
5/5
GoogleProfessional, helpful and extremely nice agents.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Camden office has 316 reviews across two platforms: 108 on Google, 208 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales is rated 3.7 out of 5 across all 316 reviews, and 4.6 out of 5 on Google from 108 reviews, checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales, 166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.