Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a really positive experience working with John D Wood in Primrose Hill, especially Cyntia. She’s been thoughtful, professional, and genuinely lovely to work with throughout the process. They were able to show me flats the same day (Friday) I got in touch and helped me get an offer in and accepted by the following Monday.
There were a few moments during the move-in process where I had to follow up on things, but that felt fairly standard and whenever I did, everything was handled very professionally. Overall, a great experience and I have recommended/ connected Cyntia to other friends looking for property nearby! Will continue to do so!
Sophia · 16 February 2026
Agent replied · 16 April 2026
Thank you for your glowing 5* review and recommendation Sophia. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHaving looked for months for a flat with other agents with no success, I was so pleased with the service I received from Cyntia at John D Wood Primrose Hill. She understood exactly what I was looking for, and after finding me a perfect flat during a particularly tricky time for renting, she guided me through the whole process seamlessly. So grateful to her and would really recommend her as an agent. Asher was also super helpful and all the team I dealt with at this branch were fantastic. Would highly recommend!
Anna · 16 February 2026
Agent replied · 16 April 2026
Thank you Anna for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleCyntia at John D Wood was exceptional from start to finish.
She was proactive, clear, and consistently a step ahead throughout the entire process. Communication was spot on, quick, honest, and reassuring and nothing ever felt like too much trouble.
What really stood out was her judgement and care. She took the time to understand the situation properly, gave thoughtful advice rather than a hard sell, and handled everything with calm confidence.
In a process that can easily feel stressful or opaque, Cyntia made things feel straightforward and well managed.
If you’re looking for someone who is professional, detail-oriented, and genuinely on your side, I couldn’t recommend her more highly.
Fergus · 16 February 2026
Agent replied · 16 April 2026
Many thanks Fergus for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotGreat experience with John D Wood
I couldn’t thank David at the Docklands branch enough for his outstanding support throughout our property rental journey. This has genuinely been the best experience we’ve ever had with an estate agent. He was always quick to respond, highly proactive, and incredibly effective at solving any issues that came up. It was clear he was completely on top of everything from start to finish. I wouldn’t hesitate to recommend him to anyone looking for a smooth and stress-free rental experience!
Andra · 23 April 2026
★★★★★ 5/5
TrustpilotAdvice on sale of flat
I went to the Docklands branch and spoke to Tushar about the sale of my property. A very constructive meeting - Tushar clearly has a lot of knowledge and experience, which really put me at ease, (thankfully, as I know from experience how stressful selling one’s home can be). I came away with a good idea of how I want to move forward and checklist of the things that need to be done. Definitely worth considering paying a visit to John D Wood + Co if you are thinking of selling up.
Nicholas · 17 April 2026
★★★★★ 5/5
TrustpilotWorked with Warren in the Wimbledon…
Worked with Warren in the Wimbledon office for our purchase of a house. He was excellent throughout, great communication, always clear and to the point. He stood out amongst the various other agents we had to deal with in sale and purchase and we would highly recommend his services. He also had excellent recommendations for periphery services (which we used for the building survey).
Matt · 12 June 2026
★★★★★ 5/5
TrustpilotBrilliant experience with Battersea Lettings…
We recently had a brilliant experience with the Battersea Lettings team of John D Wood. Oliver Taylor was extremely helpful - highly responsive and efficient, and was proactive to get our rental over the line. He was also very professional and pleasant to work with. Highly recommended.
Nicola · 2 September 2026
★★★★★ 5/5
TrustpilotDavid Alexander, associate director of John D Wood property
I have known David Alexander, the associate director of John D Wood &Co London, country & international property for more than 15 years and my property In London has been managed by his agency from time to time. David is very professional and always gives me very practical and helpful advice when I need it. I highly recommend David to be your property manager.
Cherry · 22 April 2026
★★★★★ 5/5
GoogleWe worked with Cyntia to find a short term property. She was very communicative & helpful before and after our move in. Very diligent in making sure we found the right property and were happy after moving in! Fantastic experience
Reed · 16 February 2026
Agent replied · 16 April 2026
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotThank you so much to Bradley Gilchrist…
Thank you so much to Bradley Gilchrist at the Beckenham branch for his outstanding support during the process of renting out my property. He could not have been more helpful and patient. He is very knowledgeable, always quick to respond, highly proactive and made me feel very confident in what was potentially a stressful situation. I would not hesitate to recommend him.
Susan · 27 April 2026
★★★★★ 5/5
TrustpilotAndrew Simpson was extremely helpful…
Andrew Simpson was extremely helpful throughout the entire process from offer to completion. He kept in close contact with us, communicated regularly and clearly with the other estate agents in the chain and more importantly with the solicitors. His support has been very much appreciated.
Alicja · 13 August 2026
★★★★★ 5/5
TrustpilotJohnny Moore John D Wood Review
From the very start Daniel White and Jane Marshall made me feel, not just that I was in safe hands, but that I was dealing with two people who are extremely professional and experienced. I never felt pressured or rushed and their communication skills, support, and calm reassurance has made the whole process of selling my house a positive one.
Johnny · 25 April 2026
★★★★★ 5/5
TrustpilotWe had a great experience selling through John D Wood
We had a great experience selling our house through John D Wood, Southfields. The whole team was very helpful throughout the process, and Lewis was particularly professional, patient, and efficient in helping us overcome the inevitable hurdles that arise during a house sale. A big thank you to everyone involved.
Flora · 4 June 2026
★★★★★ 5/5
GoogleCyntia was an outstanding estate agent. From our first contact through to signing the tenancy agreement, she was highly professional and incredibly helpful throughout the entire process. Thank you again.
Anne-Sophie · 16 February 2026
Agent replied · 16 April 2026
Thank you for your 5* review Anne-Sophie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotOur sale of a property in Surbiton
Our sale of a property in Surbiton was complicated by the fact that everything had to be managed from overseas. We were fortunate in being directed to John D. Wood and Co at the Surbiton branch, where we have nothing but praise for the professionalism and efficiency of Luke Dwyer and Theo Harding. There were many issues which caused delays in the process of this sale, but at all times Luke was quick to be in touch and to advise on the way forward. Although we did not meet in person, we very much appreciated his reassuring manner as we negotiated both legal and practical setbacks.
JustAnswer · 15 August 2025
★★★★★ 5/5
GoogleThrough the tough process of buying a house, Emmie was such a great voice of calm and reason, and a rock throughout.
Always easy to reach and always going above and beyond to close the communication gaps between buyer and seller parties in a way that massively helped what was a very tricky and noisy process.
She was the calm amongst the chaos! and has such an air of confidence and authority whilst also being so friendly, personable, upbeat and sympathetic.
Emmie was really patient with me. She learned exactly what I was looking for and didn’t rush the process. I never felt that my likes and dislikes on a place were unwelcome or falling on deaf ears. She really took note throughout the whole process and was extremely honest herself. Even after the sale was complete, Emmie was so generous with her time and ensuring I was comfortable and set up.
Great at her job but never felt faced with a hard sell, which is too often the case.
Sophie · 23 May 2024
Agent replied · 9 January 2025
Thank you Sophie for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid unless you want your money stolen and personal information leaked.
I dealt with Pina Franks for a property on 24 Edis St in Primrose Hill.
Unfortunately everything from start to finish was dealt with incorrectly.
You feel a pressure to put money down as there are ‘lots of viewings booked’ and the property will probably go. I should have realised this was rubbish as it had been on the market for weeks before I even enquired about it.
I went to measure the flat after I had already paid a week’s money and realised that it wouldn’t be suitable for me and my furniture based on how small it was. They are refusing to return my money to me saying that they took it off the market. I have seen online that it is very much on the market with the furniture arranged as I did it the day I went to measure, so they haven’t lost any marketing time at all and have no grounds to keep the money.
All the paperwork was done incorrectly, I was charged a week’s rent based on my original offer and not what would have been the rental amount had it gone ahead, which I’m sure would invalidate any contract.
Furthermore, in what is a clear breach of GDPR (last time I checked this carries a penalty of £8.7 million or 2% of the total annual worldwide turnover in the preceding financial year, whichever is higher), Pina Franks forwarded me an email from someone else who had asked for their weeks money back but they were denied. Unfortunately for them their amount was much higher, but I shouldn’t have been forwarded this information in the first place. I can also see here on google someone else has been taken advantage of in the same way I have by the same people.
I would avoid dealing with John D Wood in Primrose Hill like the plague, unless you want to be fleeced for hundreds, possibly thousands of pounds and want your personal information leaked to strangers.
Zack · 10 January 2024
Agent replied · 9 January 2025
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotProfessional and helpful
Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.
B · 14 May 2025
★★★★★ 5/5
Trustpilot5 Star Service
Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.
Taelia · 18 April 2026
★★★★★ 5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
Hannah · 21 May 2026
★★★★★ 5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
Cliente · 20 April 2026
★★★★★ 5/5
GoogleEmmie-Lou has been an absolute rock star! Highly personable, reliable and with an unparalleled level of customer care. Emmie isn't your typical state agent who has gone above and beyond her call of duty to help with our purchase in Primrose Hill. She dealt with a fairly complex case and we always felt incredibly well supported from the moment we met her until completion.
Wish we could give Emmie 6*
Ludovic · 10 January 2024
Agent replied · 9 January 2025
Thank you for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur experience finding a flat with John D Wood was a very smooth and straightforward process. Cyntia was wonderful to work with. She understood completely what we were looking for, not only helping us find our ideal flat but patiently …
Molly · 16 April 2025
Agent replied · 9 January 2025
Many thanks for your fantastic 5* review Molly. I will of course pass on your kind hearted words to our Primrose Hill branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
Jack · 8 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.