Trusted Agent profile
★★★★★
316 reviews across 2 platforms
166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN
John D Wood & Co.'s Camden office at 166 Regents Park Road is rated 3.7 out of 5 across 316 reviews on two platforms, including 108 Google reviews rated 4.6. The 208 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
1/5
GoogleDelboys of Primrose Hill Terrible.Lost keys. I had to fight to let them admit this. Lying All the way through the sale. …
Hello Jennifer, Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience and the issues you faced. Please contact us at … More
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
GoogleAlthough we didn't end up renting a flat through John D Wood, both Harriet and Andrew were extremely helpful in our search. Harriet especially went out of her way to help us get additional information and negotiate an offer with the landlord. Unlike other agencies, the potential flats they emailed us nearly always met our criteria and would have been great options - would definitely recommend working with them!
5/5
GoogleOur adviser, Emmie-Lou, did a great job in our search for a suitable property in Primrose Hill. When it came to the purchase she was proactive and diligent and gave excellent advice, as well as liaising with solicitors and the John D Wood South Kensington office. All-in-all first class service.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleFrom a renters perspective: Avoid this company!! During our tenancy the property manager was impossible to contact. We had to …
Hi Blackshaw Family, We are truly sorry to hear about the challenges you faced during your tenancy. Your feedback is important to us, and we would like to address your concerns. … More
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
1/5
TrustpilotUnprofessional
Unprofessional, non-responsive and DO NOT return deposits timely I had a problem slumlord with endless defects in the flat at 4100 a month. Landlord used JDW chelsea/earls court to manage the property. The pod never responded to email to fix anything. After 6 months we agreed to leave and pay less rent. The kid and his colleagues delayed releasing £4700 deposit for 18 days after moving out using any and all excuses until I threatened to file a dispute! Buyer be ware.
1/5
GoogleAbsolute Joke of an agent. Here are things they did wrong" 1. Never gave us a check in inventory …
Hi Jonny, we are sorry to hear about your experience with us. We appreciate your feedback and take your comments seriously. Please contact review@countrywide.co.uk to discuss this matter further. Thank you for mentioning Pina's competence and kindness. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible
Terrible, terrible, terrible.John D Wood Richmond Branch is a nightmare. They are trying to charge for the damages which they were before the tenancy started. Although the first inspection report clearly proves that the damages were there before we enter the house, they still keep trying to charge it.For your sake, I strongly recommend you avoid them.
5/5
TrustpilotMy overall experience with the John D Wood was excellent!
My overall experience with the John D Wood team was excellent! I have dealt with Millie Finch and Kate Smith and they were both super helpful and nice! What I really appreciated it was the quick responsiveness on their side every time I had a question/query. I would gladly work with them in the future!
5/5
TrustpilotVery good experience with the Notting…
Very good experience with the Notting Hill team, definitely recommended!
1/5
TrustpilotAVOID John D Wood Head of Lettings St Margret's/Richmond
AVOID John D Wood Richmond/St. Margaret's Branch Lettings
3/5
GoogleI was one of John D. Wood's most persistent/annoying potential clients, casually looking at properties to both rent and buy for over a year. I got to know almost every employee through the process, and throughout, the were patient, kind, and professional, and . When we finally and suddenly were in a position to look more seriously, John D. Wood had the most promising properties (note: they have the "carriage" trade of the neighborhood; though not a true monopoly, the have the best properties at reasonable prices and are known to be extremely professional because they have figured out Primrose Hill's neighborhoody feel and really get to know people.) We found our beautiful garden flat through them and each step of our move was smoothly and professionally handled. Throughout the negotiation process, I felt like they somehow represented both our own and our landlord's best interests. Too, I got to know all of their contractors, and even the rare breed of inventory clerk had the same kind, professional--even funny--qualities. Once moving in, our dishwasher was replaced within three days by their management service. Overall, an excellent experience - I recommended them to our last landlord for whom they achieved results and would recommend them to anyone looking to move to Primrose Hill. Update after living in the property for a year (our experience has gone from 5 to 1 stars): the letting/sales office is fabulous, but if there is even a mention of the property being managed by John D. Wood, run, don't walk, the other way. We have had Kellie Gissing with John D. Wood manage our property, and she has been horrendous: we've endured damp proofing, two months of post-construction, and now a power outage. We have been homeless, without heat or hot water, and continually sick for three months with a newborn and a toddler and the property management office has *never* followed through with needed works or let us know how things were progressing without us following up with them multiple times. If I didn't do something, it didn't get done - why they were being paid, I don't know. After no heat in half our house for the three coldest months of the year, I finally had to find a contractor to do it myself. I could not make them care that my babies were freezing, sick, and having problems breastfeeding because of their poor property management. They even avoided my calls while homeless to find out when we could get back into the property with a five week old. Total and abysmal nightmare. This while living in a property that we actually love. p.s. their poor property management also cost our landlords thousands of pounds, too. p.p.s. Final update: I just upped the rating to three stars. After our landlords fired them and we moved out, and several employees later, I had the privilege of working with a Caroline. She was professional and prompt in returning our deposit, mail, and (silly me) light fixture after being out of the flat for a bit. Finally, they improve at managing. Unfortunately, that didn't make up for the months of pain, but I left the relationship on an upswing! Still rent and especially buy your house from them, but be leary of the being managed by them!
Dear Lorianne, we are sorry to hear that you have had this experience and understand that you are meeting with your Property Manager, and our Head of Property Management, next week to discuss this further. John D Wood & Co. are committed to providing excellent customer service and are hopeful for an amicable resolution to your concerns. Thank you for taking the time to comment and bring this to our attention. Branch Manager
5/5
TrustpilotAmazing
We just bought our first house, and Andrina was more then helpful. As FTB, we had lots of questions 😊, but their quick response and support throughout this process made this purchase so smooth. They also work amazing as a team.I would highly recommend Andrina ! Thank you for the nice experience
5/5
GoogleIncredible support from the agency, they moved fast and they were very efficient. …
Thank you for your glowing 5* review Chiara. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
1/5
TrustpilotPoor experience
As a landlord, I cannot recommend this agency. They have high staff turnover, are extremely disorganized, blatantly mis-inform, and oversee shoddy maintenance. The experience from the POV of the tenant seems to be just as poor. The sales team blatantly over-promises, then the landlord is left trying to understand why they are on the hook for things they explicitly did not agree to. Really a horrible experience all around.
Dear Jenny Hall, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
5/5
GoogleWe want to thank Luke for all his help during the process of finding our flat. He was very kind, honest and available. Great experience! Gaston & Bar
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
GoogleI like John D Wood, I have used them a lot, Kate, my letting agent has been fantastic over the years. She’s easy to talk to, use these guys if your looking for property in Primrose Hill, the customer service is fantastic.
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEmmie became our agent midway through the sale process. It was not simple and she handled negotiations with professionalism, tenacity and persistence. Without her, the whole thing could have been much more wearisome. Many thanks.
Ed many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilot1 star is too much for them
1 star is too much for them. They are paid to manage a rental property & significantly failed to do so. Their breaches of contract include:
5/5
GoogleTanika was great and easy to communicate with. She helped us throughout the process of renting our flat. Recommend
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
4/5
TrustpilotSale of flat in the Fulham area…
I sold a flat in the Fulham area through the John D Wood team in Parsons Green/ Fulham Broadway. For various reasons (outside control of John D Wood or myself), this was a long, drawn-out sales process. I have to say that John D Wood team was at all times professional, responsive and went above and beyond to get the sale done and completed. I would certainly recommend John D Wood to my friends and contacts.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Camden office has 316 reviews across two platforms: 108 on Google, 208 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales is rated 3.7 out of 5 across all 316 reviews, and 4.6 out of 5 on Google from 108 reviews, checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales, 166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.