Trusted Agent profile
★★★★★
316 reviews across 2 platforms
166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN
John D Wood & Co.'s Camden office at 166 Regents Park Road is rated 3.7 out of 5 across 316 reviews on two platforms, including 108 Google reviews rated 4.6. The 208 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
TrustpilotI wish that I read the reviews prior to…
I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.
5/5
TrustpilotThank you Denise
Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise
5/5
TrustpilotI just moved into a new flat in Notting…
I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
TrustpilotEasy first time buying experience at JDW
Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.
5/5
TrustpilotGreat help
Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.
5/5
GoogleI worked with Will Sheppard while looking for a place to buy. While ultimately going with a different property, I found Will to be incredible helpful in my search. He offered great suggestions and advice. I will use him again if the service is needed.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleKate Martin has literally turned Primrose Hill branch around. Her thorough knowledge of the business and understanding of the clients needs and expectations, her impeccable manners and efficiency, her willingness to go the extra mile and …
Hi Nicole, thank you for sharing your positive experience with Kate Martin at John D Wood & Co. Estate Agents Primrose Hill. We are delighted to hear that Kate's dedication and expertise have made a difference for you. Thank you for leaving us your superb 5* review. Best wishes, Lucy Customer Relations.
5/5
TrustpilotChiswick Lettings Team
Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.
5/5
TrustpilotExcellent service from start to finish!
I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.
1/5
TrustpilotDO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.
They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)
5/5
TrustpilotJohn D Wood Herne Hill have been…
John D Wood Herne Hill have been absolutely fantastic, and we cannot recommend them highly enough.
4/5
TrustpilotDeposit nightmare solved
We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!
1/5
TrustpilotReally bad when it comes to services
Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.
1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
5/5
TrustpilotClaire has been excellent in helping us…
Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!
1/5
TrustpilotDO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
5/5
GoogleI highly recommend this agency and in particular Chris Dale. I recently purchased a property and he provided a first class level of service. He was always at hand to answer any question. His diligence and good demeanor made the whole process run smoothly. Thank you Chris!
Thank you Andrew, as always, we are pleased to know that we delivered a first class service to you. I will make sure i share this 5 star review with Chris at John D Wood & Co. Kind regards, Sarah.
5/5
GoogleEmmie-Lou did a fantastic job selling our apartment. Even after our first buyer fell through, she remained positive and managed to quickly find another great buyer. Throughout the process, she remained very proactive, ensuring constant communication between myself, sellers and lawyers. I really appreciate all her hard work in getting the sale completed and would happily recommend others selling in the area
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently rented a property with Kate Martin, after looking at so many properties prior to finding this one. Kate was super helpful, after I gave her the specifics of what I was looking for in a property, she sent through a few relevant listings, which fit our budget and what we were looking for. The whole process was very smooth from the moment we decided on the property - Kate was always very prompt in responding to our many questions we had (as this was the first time we were renting in the London market), and letting us know what the next steps were. Thank you Kate for making the sometimes painful process of looking for a place to live, as smooth as possible!
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
5/5
GoogleProfessional, efficient, and seamless. My experience was excellent. Some agents will show you whatever they have and it ends up wasting a lot of time. My agent with JDW was Kate Martin, she listened to what I was looking for and showed me the perfect place almost instantly. Kate was also very responsive and in general made the whole process seamless. In short, no wasted time, an easy move, and a great flat. Everything you want from a lettings agent.
5/5
GoogleKate Martin.. ..... Where do I start? To say she changed my life to a dream life is certainly no understatement. I came to her looking to downsize into a flat from a huge 5 bedroomed house after a dreadful divorce. I didn’t want to be there and found fault with everything ever other estate agent found me. Some were dire and I wouldn’t even go in. She patiently and professionally took me around Primrose Hill for over a year. She waited whilst I found reasons why I couldn’t see myself living there. Kate called when she said she would and is always at the top of her game. I don’t know how she does it but she always is the first to know gems of properties. Kate found me the most beautiful garden flat, light and full of love. It also comes with a land lady who is joyous! I never want to move. Thank you Kate. You are the new class of estate agents. You give estate agents a great name. Thank you for helping me to get my new and happy life.
5/5
GoogleI had a recommendation from a friend and former resident to live in Primrose Hill. He convinced me that this was the place of my next home after Tokyo. And the options offered by Kate made it so. I saw one flat, gorgeous, that was already in process for a deposit, but it was so useful to have a sense of the quality of flats in the area and the kindness and sense of community of people who let and own them. The second flat she showed me - having sent the details with photos the previous night - was an immediate "What do I do to live here?" reaction. The selection, the follow-up, the whole process was simple, clear and efficient. Once you decide on a flat, they decide it's your flat with you. It was that kind of interest and commitment I needed, having never dealt with the UK/London housing market. Thanks, Kate!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Camden office has 316 reviews across two platforms: 108 on Google, 208 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales is rated 3.7 out of 5 across all 316 reviews, and 4.6 out of 5 on Google from 108 reviews, checked 9 October 2026.
John D Wood & Co. Primrose Hill Sales, 166 Regents Park Road, London, NW1 8XN, Camden NW1 8XN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.