Trusted Agent profile · Camden
★★★★★
686 reviews across 3 platforms
51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG
Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 686 reviews on three platforms, including 246 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotIveta was incredibly helpful
Iveta was incredibly helpful. I highly recommend her!
Hi Max, thanks for sharing a five star rating here for the service provided by Iveta in our Hammersmith lettings team. We are glad you've found her expertise helpful. Thanks for your custom. - Ruth, B&R
1/5
TrustpilotNever ending problems and expenses
Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.
Hi Mariana, really sorry to hear about your boiler situation. I have escalated this for a review at director level and Syed will be back in touch with you shortly. It seems the building you are living in has communal heating and if there is anything we can learn for improving our check-in process, we will review and amend it.kind regards, Emily Taylor, B&Rinfo@benhams.com
5/5
TrustpilotThe Japanese team is really wonderful
The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.
Hi Joy, thank you for your review and kind words. We are pleased to know that you appreciated the service our Japan Desk provided and that the letting was concluded quickly and successfully for you. Thank you for your custom with Benham & Reeves. - Ruth, B&R
5/5
GoogleChris Cooper really helped me with my flat sale which was at times a tumultuous rollercoaster- through no fault of Benham and Reeves. I had a very complicated sale through other reasons and amazingly he managed to make it come through. Thank you Chris!
Hi Miranda, Chris is very happy to hear you've had such a great service experience, it was a pleasure selling your flat and overcoming obstacles is all part of the service! We're very glad you were able to benefit from Chris's experience which helped get the sale over the line. - Ruth, B&R
5/5
GoogleI would like to express my sincere thanks to Kayleigh Weston of Benham & Reeves. Ever since she became our go-to person at Benham, we have always enjoyed timely response and information. I would rate her services as "above and beyond" in all counts.
Hi Eva, great to hear you are happy with the timely response and efficiency of Kayleigh in our property management team, this is great to hear. We appreciate you sharing a five star rating here too. - Ruth, B&R
5/5
TrustpilotSimon Sobeh along with Chris handled…
Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best
Hi Dr Issac, we appreciate you sharing a five star rating here and are pleased to hear you are having a great service experience from Simon. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotLetting with a twist!
Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!
Hi Barbara, we appreciate you sharing a five star rating and are really pleased to hear you've had such an efficient service experience from Lisa-Jane who is one of long-standing branch managers. We are glad your rental has worked out well.- Ruth, B&R
5/5
GoogleBenham&Reeves Hampstead is a highly professional real estate agent and we can only recommend their services. Dele Lawal acts as our letting agent and he always responds to all our questions in no time at all.
Thank you Eva, it's great to hear we are meeting your service expectations with regards to letting your property. Dele and the Hampstead lettings team are very pleased to see you share a five star rating here too, we appreciate your custom. - Ruth, B&R
5/5
TrustpilotI am pleasure of working with Abbas and…
I am pleasure of working with Abbas and his team and I cannot recommend their services highly enough. Abbas has been extremely professional, attentive, and supportive in all aspects to me! It is reliable , efficient and knowledgeable agency service!
Hi Jennifer, thank you for sharing a five star rating for Abbas and the property management team. We're glad everything is working well for you and we are meeting your service expectations in a professional and attentive manner. Thanks for your custom.- Ruth, B&R
5/5
GoogleAfter 3 stressful weeks of flat viewing, Shali showed us the perfect flat We moved in 2 weeks after the viewing. Shali and Darcey made sure process was smooth and stress free However, there could have been more communication regarding the property management and the different services
Hi Vasiliki, we're thrilled to hear we were able to find you the right rental property and that the service was stress-free for you, this is great to hear. Thanks for sharing a five star rating, we really appreciate it. - Ruth, B&R
1/5
TrustpilotB&R don't manage your property You Have To Manage B&R
Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.
Hi Mr Yigiter, thank you very much for telling us about your service experience which certainly sounds like we fell well below our usual high standards. I understand our Head of Property Management has contacted you today to reassure you that your complaint has his full attention and if there is anything outstanding he will action accordingly.We do have branch managers at every branch and I am sorry you were not aware of this. We do value the custom of our landlords and our Directors have also been made aware of this so we can learn to do better.Kind regards, Emily Taylor, B&R
5/5
GoogleBilly Ellis was so helpful throughout the process.
Hi Deniz, thanks for sharing your feedback and five star rating here for the service you've had from Billy in our Hampstead lettings team. We are pleased to hear you've had such a smooth process renting a property with Benham and Reeves. - Emily, B&R
4/5
GoogleAbbas is always quick and efficient (also to request a review) :-) She has helped me on many occasions, including the issue at hand. What I would like to see improved is advice. My impression is that B&R tend to act as a postman (e.g. we need you to transfer GBP 7,000 on the account), rather than act in my interest (e.g. KFH made a mistake and we shall fix it directly with them and the funds already available on your account). Respectfully, ONP
Hi Olga, thank you for taking the time to rate our property management service and we are glad to hear Abbas has been efficient in providing the service you expect. I believe your other point has been settled now and thanks for bringing this to our attention. Kind regards, Emily Taylor, B&R
5/5
GoogleDele Lawal is our letting agent in Hampstead and he and his team are excellent. I would highly recommend.
Thanks Tiffany, it's great to hear we are meeting your service expectations with regards to letting your property. Dele and the Hampstead lettings team are very pleased to see you share a five star rating here and we appreciate your custom. - Ruth, B&R
5/5
GoogleWe had a great experience with Benham & Reeves. Ivan did a great job showing us the apartment last year and guiding us through the process. Silvana was very prompt with sending over all the documents and information we needed. Thanks for helping us out.
Hi Thomas, thank you for sharing a five star rating here which Ivan and the lettings team are very pleased to see. We're glad to know you've found the service smooth and easy. Thank you for your custom. - Ruth, B&R
5/5
GoogleI have been renting with Benham and Reeves for about 9yrs and the service has been top notch! Kayleigh Weston has been the go to person for any issues concerning maintenance and she has delivered fantastically each time!
Hi TW, thanks for sharing a five star rating here. Kayleigh and the property management team are very pleased to know we are meeting your service expectations. Thanks for your continued custom. - Ruth, B&R
5/5
GoogleVery responsive letting agent! Diligent with their flat viewings, matched all promises for entry dates, entered a spotless clean flat. Dele was my letting manager and he was simply great! Responsive to all my emails and very friendly. I would totally recommend! Note my review is based on my flat searcher and flat entry experience. I hope my managed property service as tenant will be equally good!
Hi Andronikos, thank you very much for sharing a five star rating here and for such positive detailed feedback. We're really pleased to hear you've had such a great services experience from us here in Hampstead. - Emily, B&R
2/5
TrustpilotMy father passed aware 2015
My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. Earlier this year I send email to William with form and value agree and I was ignored. After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. I was once again ignored.Well after a week also pass I rang the office again and complained once more and requested the matter to be escalated about William as I did before and Lady on the phone said she was going to pass that to the director and I would be hearing from them shortly.on that same day in the afternoon 12:25, I received an email from William stating that his superiors have agreed to refunds the balance as per attached so at that point I new document was generated with a different value. which I was confused by baring in mind William is the one that confirmed the landlord agree to my proposal of the deduction after I mentioned all the things it was breathed out of the contract, I was more than reasonable to agree to have some value to be dedicated which I was well within my right to contest to back in Jan 2016.I asked him to confirm is this was correct and he comes back with a response that I agree to this according to the landlord, Well I never agree to this! Why would I say yes take more money off me at a later date? When the mater on the value was already finalised? At the time, I also went through emails send sent him evidence that confirmed the value, and resent him the form at the time which I had signed of the original amount and challenging why this was changed? No explanation was provided just that they were following the landlord instructions.and by that point, I believe Benham & Reeves notice this review that I first published on 8th and Lady Lisa was taking over the matter and was going to get that resolved and asked me to be patient due to timeline it occurred and to amend my review as they were going above and beyond to get the matter sorted but it was not concluded at that stage.After a few backs and forth over a few days with Lisa, the original agreement was finally honoured, as I still had many questions why that occurred and no apologies of the mistake or logical explanations where provided and the matter was escalated to the Managing Director Vidhur on 10th June 2020, who finally offered an apology over the phone and admitted that mistakes occurred and offered a settlement which I agreed to after consulting with the family but its time to close the book on this As the matter been resolved and close, I have taken the decision to amended this from 1* to 2** and provided a more comprehensive description of the interactions. Although they might deserve 2.5 out 5, I can't score 0.5.
Hi Hiffen, we're glad we were able to get the deposit released back to you and bring some closure to this aspect of your Father's estate. We have since reviewed everything to see what lessons can be learned and we will try to prioritise such cases going forward and do more follow up to resolve things faster. Thank you for amending your review to let us know you were satisfied with the outcome. Kind regards, Emily Taylor, B&R
5/5
GoogleI was very happy with the diligence and committment of Dele Lawal
Hi Amanda, thank you for sharing a five star rating here and for your service feedback which Dele and the Hampstead lettings team are really pleased to see. We are very glad you've had such a good service experience. - Ruth, B&R
5/5
GoogleI recently renewed my tenancy with Benham & Reeves and had a great experience. Dele and Edelyn were both incredibly helpful and made the process easy. I highly recommend Benham & Reeves for their excellent service and fantastic team!
Hi Georgian, thank you for leaving this lovely feedback about the great service you've had from Dele and Edelyn in our lettings team. We are thrilled to hear you will recommend us, thank you very much! - Emily, B&R
1/5
TrustpilotDisappointing Property Management Experience with Poor Oversight
I entrusted my property to this agency for letting and management, but unfortunately, my experience was far from satisfactory. It’s worth noting that they also operate under the name Benham and Reeves. Throughout the tenancy, I was repeatedly sent invoices to pay, which was frustrating.When I regained possession of my flat, I was deeply disheartened to find it in a state of significant disrepair. The condition was far worse than the photos provided after each tenant's departure, raising concerns about the accuracy and reliability of their documentation.It became apparent that there was a lack of thorough oversight regarding tenant behaviour and property upkeep. The agency seemed more focused on generating income than ensuring proper management of the property.Overall, my experience was highly disappointing, marked by poor management practices. I would caution others to think carefully before engaging with this agency.
Hi Tania, we are sorry to hear this now, particularly after 4 years of managing your property without any issues. I believe you are in dialogue with us and have explained that wear and tear can be subjective, but nevertheless, we share your frustration here and wish you well with your plans for the property.- Ruth, B&R
5/5
TrustpilotMr Di Gong is a property specialist
He was professional, helpful, and responsive from start to finish
Hi Panos, thanks for your kind feedback shared here for the service you've had from Di in our lettings team. We are glad you've felt well supported start to finish. Thanks for your custom. - Ruth, B&R
5/5
GoogleExcellent professional service from Benham and Reeves especially Chris and Jeremy who both helped us sell our family home. They were both delightful to work with. They were great at keeping us up to date with potential buyers and kept us fully informed throughout the house sale. We would thoroughly recommend their service.
Thanks Rachel, we really appreciate you sharing a five star rating here. It's great to hear you felt well looked after during the sale of your property, Chris and Jeremy are very pleased to hear that you've benefited from their collective experience. - Emily, B&R
1/5
TrustpilotI was extremely disappointed with my…
I was extremely disappointed with my visit today. As a highly recognizable brand, I never expected to be treated so poorly. I visited the store for a simple task, cutting spare keys, and was assisted by the branch manager, William Leslie. Despite bringing all the required documentation, which two staff members had confirmed over the phone, Mr. Leslie claimed it was insufficient and needed to be presented differently. When I tried to explain, he rudely interrupted me repeatedly, refusing to listen or allow me to clarify. Shockingly, a store manager lacks basic customer service skills, cannot communicate professionally, and behaves so dismissively that his assistant had to apologize on his behalf. Could not believe that I had such a negative experience.
Hi Natalja, we are sorry to hear of your experience but we dont have a William Leslie working for Benham and Reeves and all our branch staff are listed on our website branch contact pages if you would like to check there.Would you please email us confirming the location and time of your visit so that this can be investigated. Email to complaints@benhams.comThank you, Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
