Trusted Agent profile · Camden
★★★★★
686 reviews across 3 platforms
51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG
Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 686 reviews on three platforms, including 246 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotB/R has been a great property manager…
B/R has been a great property manager for us. They communicate extremely well and go above and beyond our expectations. Highly recommend to any property owner, professional representation through and through.
Hi Colin, we're very pleased to hear that you are happy with the lettings and property management service you are receiving as a Landlord. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotGood experience dealing with Abbas Efir…
Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.
Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R
5/5
TrustpilotSimon Sobeh's professionalism
Simon Sobeh handled the letting of my apartment and provided updates of the credit standing of the tenants and advise me on the property rental market in the vicinity of my apartment.Simon was professional in the handling of the letting of my apartment. Happy to have Simon handle the letting of my apartment.
Thank you Simon, it's great to hear we are meeting your service expectations with regards to letting your property. Simon in our Wapping lettings team is very pleased to see you share a five star rating here, we appreciate your custom.- Ruth, B&R
5/5
TrustpilotGreat service
Awesome and professional service by Benham & Reeves. Jammie Li is very professional and delivers great service. Overall, we are very happy with B/R team. Keep up the good work.
Hi Tommy, we're glad to hear you are having such a good service experience with Jammie from our Canary Wharf lettings team and to know that as a Landlord, you are being well supported. Thanks for your custom with Benham and Reeves. - Emily, B&R
5/5
GoogleGreat experience with Dele Lawal and team.
Hi WeiTian, thanks very much for sharing a five star rating for Dele and our Hampstead lettings team and for your custom, it is appreciated. - Ruth, B&R
5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotI've been extremely impressed with the…
I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.
Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
5/5
TrustpilotBenham & reeves (West Hampstead branch)…
Benham & reeves (West Hampstead branch) We’ve spent maybe 8 months looking for a flat to rent, and used probably 8 different estate agencies at that point - but it all changed when we went to Benham & reeves in West Hampstead. I cannot express how amazing they are !! Abbie White is a credit to the company. She was professional, and managed to accomplish what 8 other companies couldn’t in the space of one day !! She was amazing at communicating to us all the way, always there when we needed her to answer our questions and I am so thankful to her for helping us get our dream flat. Use this company and make sure to ask for Abbie if you can !!Cannot thank her enough Our only regret was not going to Benham and reeves and getting Abbie’s help sooner!!
Hi Eleanor, we are thrilled to hear we were able to find you a home so quickly when 8 other agents couldnt find you anything. Abbie is really encouraged by your kind feedback and wishes you well in your home.- David M, B&R
5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
5/5
GoogleI had a wonderful experience working with Rubel and Thuraya during my tenancy process. They were extremely helpful, professional, and supportive every step of the way. From finding the right apartment to finalizing the paperwork, they made everything smooth and stress-free. Their quick responses and friendly approach made a big difference, and I truly appreciate all their help. I highly recommend them to anyone looking for a hassle-free rental experience :)))
Hi Juliana, we are very pleased to hear you've had a great renting experience - Rubel and Thuraya are glad to receive this acknowledgement of their lettings and property management expertise and support. Thanks for your custom. - Emily, B&R
5/5
TrustpilotVery good service and will be recommend
Letting agent Mr Dele Lawal has made very good communication with me throughout the letting process. Although there was some misunderstanding with purchasing the rental insurance. But overall I am quite satisfied with Benham & Reeves and the letting team.
Hi Mr Leung, we appreciate you taking the time to leave a review for the landlords service you are receiving from our lettings team in Hampstead. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback! - Ruth, B&R
5/5
GoogleWe are renting our flat for many years with Benham&Reeves and I am very pleased with the service I received and I take the chance to thank Raj Miah and Kayleigh Weston for their prompt response.
Hi Costas, thanks very much for sharing a five star rating here for our Hampstead estate agents, it's appreciated. - Ruth, B&R
1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R
5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that provided by Yushi Tsuji and Kaiju Matsuda at B&R, they are professional, reliable and responsive.
Hi Marisa, thank you for your kind feedback regarding the service you have had from our Japan Desk team at Benham and Reeves. We are glad you have felt so well supported by Yoshi and Kaiju, this is great to hear. - Emily, B&R
5/5
TrustpilotOur agent Deimante Nacyte was very…
Our agent Deimante Nacyte was very helpful and prompt in arranging payment and managing problems with our tenant.
Thanks for sharing a five star rating here which Deimante in our City lettings team is very pleased to see. We are glad to hear you've been able to benefit from her lettings expertise. Thanks for your continued custom with Benham & Reeves, it's appreciated. - Emily, B&R
5/5
GoogleVery happy with the services received for the past 4 years. Dele and Laura has been excellent. Would highly Recommend.
Hi Nimninj, we are very glad to have your positive feedback here for our Hampstead lettings service over the last four years. It's great to hear our support is excellent and working well for you. Thanks for your custom. - Ruth, B&R
5/5
GoogleWorking with Chris Cooper on our house search has been a great experience! Chris has provided us with amazing support throughout the process from finding the right place to facilitating conversations with the seller and other parties we needed to work with. He has been available before, throughout and after the purchase process: keeping us informed of progress in a timely manner, providing great advice and recommandations that got us through the many hurdles we faced and made it a success. I highly recommend Chris to whoever is looking to sell or buy a house in the area. His knowledge of the area and experience are invaluable. Chris is a great person: kind and thoughtful. I am sure that our paths will cross again…
Hi Moez, thanks very much for your very kind feedback and five star rating, Chris is thrilled to hear you've benefited from his wealth of knowledge and have had such a great buying experience with us. - Emily, B&R
5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom. - Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
