Trusted Agent profile · Camden
★★★★★
683 reviews across 3 platforms
51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG
Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 683 reviews on three platforms, including 246 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotShali Motichande
Efficient and excellent service
Hi David, thanks very much for sharing a five star rating here which Shali is thrilled to see, we are glad you've found the lettings service efficient and excellent. Thanks for your custom, it's appreciated.- Ruth, B&R
5/5
GoogleKrystal and Maria helped me with the renewal process and I really appreciate it
Hi Vijayshyam, we're very happy to be of service and wish you well with your continued tenancy. Thank you for sharing a five star rating here which Krystal and Maria are very pleased to see. - Emily, B&R
5/5
TrustpilotI’m very pleased by the services…
I’m very pleased by the services provided by Sara Garzelli. She ha been very professional and ethical.I would recommend Benham & Reeves without any hesitation to every owner that wants to sell their property.Thank you again
Hi Patti, thanks for sharing this lovely feedback here. Sara and all the Kensington sales team were very pleased to see your lovely feedback. Being professional and ethical are attributes we really strive to reflect so its great to hear we met your expectations here.- Emily, B&R
5/5
GoogleChris and Jeremy at Benhams in Hampstead Village provided a calm and professional service during my recent house purchase which was much appreciated given what is typically a pretty stressful process.
Hi Nadine, thanks very much for leaving such kind feedback about the sales service you had here from our Hampstead sales team, we really appreciate your lovely comments and it was our pleasure to help. Thanks also for sharing your five star rating. - Emily, B&R
1/5
Trustpilotavoid at all cost
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if at all) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue. Ridiculous.Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?'I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the depositAccording to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint thatWe are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).That said notification wasPlease be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less. If I were to express my intention to pay the rent each month, and actually pay it in 6 weeks, this cannot be also a breach of the contract according to their logic.I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings in their contract.
1/5
Yellavoid this agent
Both the agent and the overseas landlord they represent can't care less about the SAFETY of their tenants as long as rent is paid. After we got fed up and moved out, it took them 6 weeks to release the schedule of deduction from deposit. The contract states: 4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit They have breached this clause when they remained silent for 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to me, when they notified that there 'may' be deductions, it served as a proper notification. Maybe so in a convoluted legal way but this is the most dishonest practice. I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN.
5/5
TrustpilotGood and detailed service
Good and detailed service, handle the lease properly.
Hi Nic, thanks very much for your kind feedback and five star rating, we're glad to hear you feel well looked after. Thanks for your continued custom.- Ruth, B&R
5/5
GoogleHi ewe receive excellent service from everyone, especially Mr. Abbas Efir , Property Management Administrator. Kind Regards, Fares
Hi Fares, thank you very much for sharing a five star rating here, we are very pleased to hear you are happy with the service, particularly from Abbas in our property management team who is very encouraged by this. - Emily, B&R
5/5
GoogleThey were really helpful and held our hands through the process. I would definitely recommend them to anyone.
Hi Emmanuel, thank you for sharing a five star rating here, we're really glad to hear you found us helpful throughout the process. That's exactly what we all strive for here so thank you for leaving this encouraging feedback. - Emily, B&R
5/5
GoogleI will always be grateful to Benham and Reeves. They have been extremely professional and quick and made my life so much better by helping me find a lovely flat to rent! Very friendly and responsible service; I would blindly recommend them! Debbie, the manager there, is totally amazing!
Thanks very much for your lovely comments and five star rating, its really appreciated. Kind regards, Emily Taylor, B&R
5/5
TrustpilotNice
They are very professional .And their resource is good. Well，the communication is effective and smooth.
Thanks very much for leaving a five star rating and for telling us you've found the service smooth, professional and effective. This is great feedback to receive, thank you!- Emily, B&R
1/5
TrustpilotThe most unpleasant renting experience…
The most unpleasant renting experience ever from check-in to check-out. Avoid at all cost.
Hi, we are sorry to see your feedback here, we did not see this sooner as we had difficulties accessing our page until today. As you havent given your name, we cannot identify you so would you please email us with details at info@benhams.com so we can understand your experience better. - Emily, B&R
5/5
TrustpilotDinesh has done a great job helping me…
Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!
Hi Yanting, thanks very much for sharing a five star rating here. We are very pleased to hear your property purchase was handled well by Dinesh.- Emily, B&R
5/5
TrustpilotI am very satisfied with Kyle and…
I am very satisfied with Kyle and Veronica's help during my renting. The service is very good, thank you！
Hi Xinran, thanks very much for sharing a five star rating here, we're pleased to hear you are happy with the lettings and management service.- Emily, B&R
5/5
TrustpilotSlick experience renting a property…
Slick experience renting a property through Abbie. She was kind helpful and pleasant to deal with. I would highly recommend.
Thank you Toby. Abbie and the Hampstead team are very pleased to hear this and we appreciate you sharing a five star rating here with the Trustpilot community.- Emily, B&R
1/5
TrustpilotBenham & Reeves hidden fees
My home was managed by Benham & Reeves for 6 years. Little to no service, always changing contacts and a ton of hidden charges. Definitely the worst Lettings agent I’ve ever been with. Highly recommend NOT to go with them.
Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com
5/5
TrustpilotCustomer experience
Property manager Claire DeVantier is a very considerate, hardworking, and responsible person whom I greatly admire.
Thanks very much for your kind words which Claire and our property management team are very pleased to see here. We're glad everything is working out as expected, this is great feedback.- Emily, B&R
5/5
TrustpilotExcellent service
Excellent service. Tan Pham and Jeffrey Boateng have always give us very prompt response when we had any questions and our property hunting and shifting was very smooth.Would definitely recommend them!!
Thank you Sonat, we really appreciate your five star rating and lovely feedback about our Canary Wharf lettings team. Jeff and Tan are very pleased to hear you've had a good service experience with us.- Emily, B&R
5/5
TrustpilotGreat service
Great service. Always very quick to deal with any issues.
Hi Maivand, we're pleased to see your five star rating here and glad to hear you're happy with the service. Thanks for your custom.- Emily, B&R
5/5
TrustpilotWonderful experience
Wonderful experience！
Hi, many thanks for leaving a five star rating here. We are very pleased to hear you've had a wonderful experience with the services we've provided. Thank you!- Ruth, B&R
5/5
GoogleDele handled my queries from the start and was extremely professional throughout the process, always responding very promptly to my queries and making our move in stress-free. I would definitely recommend him.PositiveProfessionalism
Thanks for your highly positive review and for telling us about your experience of finding a new rental property with our Hampstead lettings team. We're very pleased to know we helped make it stress-free. kind regards, Emily Taylor, B&R
5/5
GoogleWould recommend B&R for all property matters. Efficient and effective
5/5
GoogleDele handled my queries from the start and was extremely professional throughout the process, always responding very promptly to my queries and making our move in stress-free. I would definitely recommend him.PositiveProfessionalism
Thanks for your highly positive review and for telling us about your experience of finding a new rental property with our Hampstead lettings team. We're very pleased to know we helped make it stress-free. kind regards, Emily Taylor, B&R
5/5
TrustpilotA great service and never have any…
A great service and never have any problems.
Thank you Richard, it's great to hear you're happy with the service and never have any problems. This is music to our ears! We appreciate your custom.- Emily, B&R
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