Trusted Agent profile · Camden

Benham and Reeves Hampstead reviews in Camden

4.6

★★★★★ Excellent

686 reviews across 3 platforms

51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG

Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 686 reviews on three platforms, including 246 Google reviews rated 4.7.

Google logo

4.7 / 5

246

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

439

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Trustpilot

B&R is a very professional agency that…

B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.

Vincent · 12 September 2024

Agent replied · 22 October 2024

Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R

5/5

Google

Very responsive to queries and requests and is about to solve problems promptly. Quick in getting good tenants and monitors rent receipts closely.

Alice · 27 May 2024

Agent replied · 24 October 2024

Hi Alice, thank you very much for taking the time to share a five star rating here for the landlord service. We are very pleased that we are meeting your service expectations and appreciate your custom, thank you. - Ruth, B&R

5/5

Trustpilot

Excellent agency from start to finish

Excellent agency from start to finish. Addressing issues with the property on time and efficiently! Especially, our property manager, Ms K. Weston, is on the ball with literally every maintenance concern, very approachable and lively! Highly recommending this agency!

Lila · 25 April 2023

Agent replied · 22 October 2024

Hi Lila, we really appreciate the lovey feedback about the property management service you've been receiving. Kayleigh is thrilled to see this and your five star rating. Thank you!- Emily, B&R

5/5

Trustpilot

Excellent Service

Very much happy with Benhams and Reeves, and Lisa Jane Strutton, on the letting side, and William Clark on the property management side. Always trying their best for their clients.

Mohd · 15 December 2023

Agent replied · 22 October 2024

Hi Mohd, thank you very much for leaving this very kind feedback here along with a five star rating. Lisa-Jane and William are very pleased to see this. Always trying our best for our clients is definitely our motto! - Emily, B&R

5/5

Google

Yoshi Tsuji San provides swift and professional service. He is always prompt to provide professional reply as we as advice.

Amy · 26 June 2024

Agent replied · 24 October 2024

Hi Amy, we are very pleased to hear you have had a swift and professional service from Yoshi who heads up our Japan Desk team. It's great to hear you have benefited from his expertise and things are working out well for you. Thanks for your custom. - Ruth, B&R

5/5

Trustpilot

Benham and Reeves are really great

Benham and Reeves are really great Agents. I used them as a tenant for 2 different apartments, and my experience has been amazing.

Prakshal · 21 July 2025

1/5

Trustpilot

Deposit troubles

Very helpful finding a flat, quick to respond, helpful in negotiating. However, very slow in releasing the deposit. It was like pulling teeth. Impossible to get the property manager on the phone (tried many many times), they are slow to respond to emails.

Mykolas · 22 October 2022

Agent replied · 22 October 2024

Hi Mykolas, glad you had a good experience letting with us and we;re sorry it resulted in a 1 star rating for the deposit release. If there is anything else you would like to share of your experience for learning purposes, please email our service team, info@benhams.comThank you, Emily, B&R

5/5

Google

Great service. Efficient and friendly and most importantly knowledgable.

Anthony · 3 December 2024

Agent replied · 8 December 2024

Hi Anthony, we're thrilled to hear you've found the service efficient and friendly and our staff knowledgable, we are glad you've benefited from our local expertise. Thank you for your continued custom. - David, B&R

5/5

Trustpilot

Excellent service well managed with a…

Excellent service well managed with a very efficante employees

S · 29 November 2024

Agent replied · 22 October 2024

Thank you very much for your telling us you've had an excellent service, we are very happy to see this with your five star rating. Thank you for your custom.- David M, B&R

5/5

Trustpilot

Has been a month since we moved to…

Has been a month since we moved to propriety managed by the Kew branch of Benham & Reeves, Tanya, and the pos-rental support team has been just amazing. - Fast response upon our request. - Professional manner to act and take responsibility to get sorted.I truly recommend Benham services.

William · 13 December 2021

Agent replied · 22 October 2024

Thank you William, we really appreciate the highly positive feedback you've given regarding your experience with our Kew lettings and property management team. We're very glad you find us professional and that everything is managed in a timely manner. This is great to hear, thanks.- Emily, B&R

5/5

Google

Very happy with the services. Raj, Rahim & Ann responded quickly to queries. Would recommend Benham & Reeves to friends.

Y · 27 May 2024

Agent replied · 24 October 2024

Hi Y, thanks for sharing a five star rating here for our letting agents agents, we're all very pleased to hear you are happy with the service. Thanks for your custom. - Ruth, B&R

1/5

Trustpilot

Dreadful customer service and avoid…

Dreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service.Avoid this company at all costs!

MATTHEW · 28 November 2019

Agent replied · 22 October 2024

Hi Matthew, I have fully investigated this and the issues were down to the complexity of wiring at your rented property. We share your frustration regarding this.Your issue was reported to the Block Management very quickly and followed up speedly.I have looked at all the correspondence and I think we did our best under the unusual circumstances and we really worked hard to try and act as go between to resolve everthing as best we could but this matter was completely outside of our control. Sorry you felt the need to give us bad reviews on so many social media platforms - it is disapointing to see this, particulalry as you agreed to proportionate compensation. Kind regards, Emily Taylor, B&R

5/5

Trustpilot

our experience with Krystal Richards / Benhams in letting our flats in Royal Mint Street

Krystal Richards tends to respond quickly and politely to any issues that come before us. She gives me a fair assessment of market conditions and will try to achieve the best possible rental rate for our 6 flats.

C · 9 March 2023

Agent replied · 22 October 2024

Thank you very much for your kind review and five star rating. Krystal and all the City teams are very pleased to hear how happy you are with the landlord services we are providing. Thanks for trusting us with your properties.- Emily, B&R

1/5

Trustpilot

Dreadful experience throughout and…

Dreadful experience throughout and after tenancy. I had never heard of this agency and I should have done some research. Avoid from tenant side

Eddie · 2 March 2024

Agent replied · 22 October 2024

Hi Eddie, we're very sorry to hear of your experience after your tenancy ended and we are looking into this to see if anything can be learned for improvement from our side. - Emily, B&R

5/5

Trustpilot

very efficient and all the staffs are…

very efficient and all the staffs are great

Michael · 3 December 2024

Agent replied · 23 December 2024

Hi Michael, many thanks for sharing a five star rating here, we are glad you are finding the service efficient. Thank you for your custom.- Ruth, B&R

5/5

Trustpilot

Another successful letting with Benham…

Another successful letting with Benham and Reeves. Always prompt and efficient and little input required from us. On this occasion it was Krystal Richards who has let many of our properties and always achieving excellent rates.

Cornel · 5 May 2023

Agent replied · 22 October 2024

Hi Cornel, thanks very much for your kind service comments here, Krystal in our lettings team is very pleased to see this and your five star rating which is appreciated.- Emily, B&R

5/5

Trustpilot

Excellent Service

The team at B&R are responsive and address both the landlord and tenants needs effectively, resulting in trouble free letting.

Sheriffofnothingham · 13 May 2024

Agent replied · 22 October 2024

Hi, we're thrilled to hear you've had a trouble free letting service experience from us. We're glad our expertise is working out for you, thank you for your continued custom.- Ruth, B&R

5/5

Trustpilot

I am very happy with Benham&Reevs

I am very happy with Benham&Reevs, especially because of Caroline, who is the best agent ever and Thuraya, who prepared documentation and completed the whole procedure very smoothly. Thank you ladies! Very nice to cooperate with you!

Tetiana · 17 March 2023

Agent replied · 22 October 2024

Hi Tetiana, thanks very much for your lovely feedback about our Kensington lettings team who are pleased to know you've had such a great experience with us. We wish you well.- Emily, B&R

4/5

Google

I am very happy in the way that Benham&Reeves have helped me find a tenant for a property I own. The staff is excellant, helpfull and on the ball.

Sabah · 25 October 2023

Agent replied · 24 October 2024

Hi Sabah, we're thrilled to hear you've found the lettings team here excellent and helpful and we are very glad to hear you are benefiting from our local expertise here in Hampstead. We appreciate your trust in us. - Emily, B&R

5/5

Google

Great service, attention to details and responsiveness from Kayleigh Weston. We appreciate it.

O · 25 August 2024

Agent replied · 24 October 2024

Hi O, thank you for taking the time to leave this lovely service feedback which Kayleigh and the Hampstead property management team are very pleased to see with your five star rating. Thank you for your custom. - Ruth, B&R

4/5

Trustpilot

Di was helpful and professional

Di was helpful and professional, which made all the difference! He had all the key information and think of every possible solutions to help home owner in renting their property. Thank you for your patience and expertise!

Rolcalling · 20 February 2023

Agent replied · 22 October 2024

Thank you so much for your lovely feedback here, Di and the lettings team really appreciate it and value your custom.- Emily, B&R

5/5

Trustpilot

Our pleasure to work with Ivan Hrissimov

It was our pleasure to work with Ivan Hrissimov for our apartment renting. We are grateful for the prompt, professional and effective services that Ivan and Benhams team provided us.

Ning · 3 September 2023

Agent replied · 22 October 2024

Hi Ning, thank you very much for sharing a five star rating here and for your kind comments about the lettings service you've had from Ivan which is appreciated.- Emily, B&R

5/5

Google

Excellent service many years, Yoshi Tsuji good to handle tenant everything.PositiveResponsiveness, Quality, Professionalism, Value

Karl · 26 July 2024

Agent replied · 24 October 2024

Hi Karl, thanks for taking the time to rate our Hampstead Estate Agents with five stars, we're really pleased to hear you found the service excellent. best, Emily Taylor, B&R

5/5

Google

benhams has continued to give excellent service for well over a decade

David · 25 August 2024

Agent replied · 24 October 2024

Thank you David for taking the time to share a five star rating for our Hampstead estate agents. We are grateful for your custom and trust over the decade and will endeavour to continue to provide a five star service. - Emily, B&R

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