Trusted Agent profile · Camden
★★★★★
686 reviews across 3 platforms
51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG
Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 686 reviews on three platforms, including 246 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleI have been working with Benham&Reeves for several years. I am quite satisfied with the service I've been getting from their Hampstead Office and happy to continue work with Dele and Sylvie in the coming years.
Hi Mr Ulgen, thank you very much for your kind feedback, we aim to keep providing good service levels and thank you for your continued trust in us as your letting agent. - Ruth, B&R
5/5
TrustpilotGreat Service
I feel very happy with the service provided, personnel were very attentive to my needs and responded in a timely way. The apartment is as expected and everything flowed very well during my arrival.Thank you
Hi Monica, great to hear you've had such a great service experience renting a property with Benham and Reeves, we appreciate your five star rating.- Emily, B&R
5/5
GoogleVery happy with whole B&R team. Always helpful throughout renting process as well as ongoing tenancy.
Hi Arturs, thanks very much for sharing a five star rating here which the Hampstead lettings and property management teams are very pleased to see. We are glad you've found the renting processes helpful. Thanks for your custom, it's appreciated. - Ruth, B&R
5/5
TrustpilotThomas Grossi at Benham and Reeves…
Thomas Grossi at Benham and Reeves dealt with our flat sale and was excellent. He consistently worked hard from initial viewings to making sure the sale completed which was often a challenge. He was always contactable and we genuinely believe the service we received could not have been any better were we selling a much more expensive property. Thank you!
Hi Lorraine, we are thrilled you had such a positive experience with our Sales team, thank you very much for taking the time to leave feedback and for rating us 5 stars.best regards, Emily, B&R
3/5
TrustpilotWas very time consuming and back and…
Was very time consuming and back and for the process of getting into the apartment
Hi Julian, we're sorry if we fell short of your service expectations. We would like to understand your experience better, can you please drop an email to complaints@benhams.com so we can look into this.- Emily, B&R
5/5
TrustpilotGenerally the company has been very…
Generally the company has been very good, but I would particularly like to mention Abbas Efir, who I have dealt with over many years. He has always been extremely helpful and courteous and very efficient at sorting out any queries I may have.
Hi Ruth, thank you for this wonderfully positive review. Abbas and the property management team are very pleased to see this. Courtesy is important to us as well as meeting service expectations, so thank you for mentioning here.- Emily, B&R
5/5
GoogleVery wonderful experience! B&R found a great tenant for my flat efficiently. Iveta helped me a lot and solved all the problems I encountered when letting my flat.
Hi Xiao, it's great to hear you've found the service so efficient from our Hampstead lettings and property management teams, we are very pleased to hear it's all working out well for you as an Landlord. Thank you for your continued custom. - Emily, B&R
5/5
TrustpilotThe lettings agent I dealt with was…
The lettings agent I dealt with was very personable, listened to my requirements and never tried to ‘sell’ to me what I needed but instead allowed me to lead on what I was looking for. The process from start to end was very straightforward.
Hi Damian, thanks very much for this positive feedback and we're very glad to hear you got the service you expected from us which is great to hear.- Emily, B&R
5/5
GoogleKayleigh Weston acts as property manager for me via Benham & Reeves and is thoroughly professional when acting on my behalf.
Hi, it's great to hear you've had such a positive experience renting with Benham and Reeves Hampstead. Kayleigh is also very pleased to see this kind feedback and your five star rating shared here. - Emily, B&R
5/5
GoogleI have been a customer with Benham Reeves since 2015. I’m so much satisfied with the services they provide. The letting Shaun Tan, is so professional.
Hi Kholoud, we appreciate your continued custom since 2015 and its great to see a five star rating shared here, Shaun and the team are grateful for this acknowledgement, thank you. - Emily, B&R
5/5
GoogleExcellent service! Ivan and Silvana who assisted with the renewal of the tenancy both were very diligent! Well done!
Hi Tural, we appreciate you sharing a five star rating here and are pleased to hear you've had a great service experience renewing your rental lease with our lettings team. Thanks for your continued custom. - Ruth, B&R
5/5
GoogleVery honest and professional service from Dele and Edelyn, they were extremely helpful and responsive throughout our flat search. We've noticed that they know their landlords very well and can make a great match with tenants.
Hi Federico, thanks very much for your lovely feedback and five star rating shared here. We do pride ourselves on knowing our properties and many of our Hampstead landlords have been with us for many years so we are glad our expertise has been of benefit to you too. - Emily, B&R
5/5
TrustpilotWesley & Fiona are true professionals
Wesley & Fiona are true professionals. Great experience from start to finish. High quality property inventory and all admin smooth. Best Bill
Hi Bill, many thanks for your kind service feedback which Wesley and Fiona in our lettings team are very pleased to see here along with your five star rating. We're glad everything has worked out well for you and wish you a happy tenancy. - Ruth, B&R
5/5
Trustpilot5 stars for Mr.Rahim he did incredibly…
5 stars for Mr.Rahim he did incredibly great from start to end.
Hi Mir, many thanks for your kind comments about the service you've had from Rahim at our Colindale branch, this is appreciated. Thanks for your custom.- Ruth, B&R
5/5
GoogleVery efficient and professional, the customer service is beyond my expectations. Thank you for making the process smooth and hassle free 🙏 …
Hi Rashid, we are thrilled to hear we went beyond your service expectations and that the service has been smooth and hassle-free. This is great feedback for our team, thank you! - Ruth, B&R
4/5
TrustpilotAbbas is always there to attend to…
Abbas is always there to attend to needs when they arise.
Thank you for your valued feedback telling us your property manager is reliable and responsive, we are pleased to hear this. Kind regards, Emily Taylor, B&R
5/5
TrustpilotQuick and straightforward communication
Very smooth communication and quick proccess for our rental agreement managed by B&R. From the initial visit with Ivan to the final steps getting the keys, no issues whatsoever. Hope this relationship remains strong for our whole tenancy.
HI JR, thanks very much for your kind feedback here which Ivan is thrilled to see. We are glad the lettings service has met your expectations and we wish you well.- Emily, B&R
5/5
TrustpilotEfficiency
My previous tenant has completed their contract in May and your staff were so good in finding a new tenant immediately so that there is no gap between two tenants. I highly appreciate their effort and efficiency on this issue.
Thank you David, we are glad to hear you've found our lettings service so efficient and we appreciate the five star rating.- Emily, B&R
5/5
GoogleWe have been impressed by the service Abbie and Edelyn have provided. They have been very professional, helpful and quick to respond to our queries and, as a bonus, have been very friendly too.
Hi Miraan, thanks very much for leaving such kind comments and a five star rating for the Hampstead lettings service. Abbie and Edelyn are very pleased to have been of assistance. - EMily, B&R
5/5
TrustpilotThanks Kayleigh Weston (MARLA)
Dear Benham & Reeves Team specially Ms. Kayleigh Weston (MARLA) for your continuous & timely support. We always appreciate your efforts in maintaining our property.Best RegardsDr. Abdulmajeed Ali Ahmed Alawadhi
Thank you very much Dr Alawadhi, we appreciate you leaving your kind service feedback here for Kayleigh in our property management team. We appreciate your custom and are pleased to hear you are receiving a great service.- Emily, B&R
1/5
GoogleDreadful customer service and avoid this agency at all costs. Have no care for their tenants and leave without heating and hot water for days and weeks. The worst experience I have ever had dealing with a company. Behind the smart exterior and locations of their offices they give appalling customer service. Avoid this company at all costs!
Hi Matthew, thanks for the follow up, I note the property isnt in Hampstead. Following investigation, the issues were down to the complexity of wiring at your rental property and lack of available parts required. We share your frustration regarding this but it was completely outside of our control as it was all handled by the Block Managers and not us. I believe we did everything we could to support the process and keep you informed throughout. I understand things are resolved now and you have agreed to proportionate compensation with the Landlord, we all hope this is an isolated case and no further issues occur for you. Kind regards, Emily Taylor, B&R
5/5
TrustpilotExceptional service from start to finish
Penny, the estate agent I dealt with, was outstanding throughout the entire process.
5/5
TrustpilotAll queries answered in a timely…
All queries answered in a timely fashion pleasure doing business with them
Hi, many thanks for sharing a five star rating here, we are very pleased to hear you've had a great service experience with Benham and Reeves. Thanks for your custom.- Ruth, B&R
5/5
TrustpilotB&R is a very professional agency that…
B&R is a very professional agency that help me lot.Especially for abroad guest,It is worthy to choose.
Hi Vincent, thank you for sharing a five star rating here, we are thrilled to hear you have had such a great service experience with Benham and Reeves. We appreciate your custom.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
