Trusted Agent profile · Camden
★★★★★
683 reviews across 3 platforms
51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG
Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 683 reviews on three platforms, including 246 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service.Reponses are always quick…
Great service.Reponses are always quick and clear.Very helpful.
Hi Mr Lou, many thanks for your wonderfully positive feedback about our service, we are very pleased to hear we are responsive, helpful and clear. Thanks for your continued custom with Benham and Reeves.- Ruth, B&R
5/5
GoogleWhat a pleasure to work with Abbie White on my recent rental process. Very professional, attentive. Resolved questions quickly and always kept me up to date on the process. A pleasure working with someone who has enthusiasm and willingness to get things done efficiently. Bravo Abbie!
Thank you Neil, we're really pleased to know you found the rental process so professional, all of us in the Hampstead branch are very glad to hear you were happy with the service. best regards, Emily Taylor, B&R
5/5
TrustpilotI had a good experience with B&R
I had a good experience with B&R. Things got dealt with promptly. Particularly good was Tom in the Beaufort Park office. He got things done and always seemed to have the next task taken care of before I’d even had a chance to speak to him. Recommended. Paul P
Thank you Paul, we really appreciate you taking the time to provide a review and to hear you had such a positive experience. We're glad we met your service expectations and hope to continue our working relationship whenever you want to buy or sell a London property.best regards, Emily Taylor, B&R
5/5
TrustpilotServices especially response and…
Services especially response and turnaround time is excellent! Services are almost personalized and well tailored!Working with Kayleigh (Marla) is absolutely awesome; extremely pleasant and responsive; excellent agent!
Hi Joseph, its great to hear you we are an excellent agent. Kayleigh and the property management team are very pleased to hear this. We appreciate seeing this feedback here. - Emily, B&R
5/5
TrustpilotGood service ever experienced before
Good service ever experienced before. Thanks to my property manager Tamae!
Thank you very much for your kind feedback here for Tamae in our property management team, it is warmly appreciated.- Emily, B&R
5/5
GoogleI had a very good experience with you. Kind, punctual and accurate team. Dele and Edelyn you were great from the viewing till the end
Hi Adeleh, great to hear you've had a good experience with our lettings team. Dele and Edelyn are very happy to hear this and see your five star rating here. - Emily, B&R
5/5
GoogleBenham & Reeves have managed our rental property for many years and we are very grateful for their service, and our letting agent, Dele Lawal.
Hi Cindy, thanks very much for sharing a five star rating here and for your kind comments. Its a pleasure to look after your property and we value your trust in us. - Emily, B&R
5/5
TrustpilotExemplary Service
I've dealt with Benham & Reeves for a number of years now and have always received exemplary service. I especially appreciate being kept in the loop with regards to the changes in the property market, and rely on their regular newsletters to keep me abreast of developments. Keep doing what you're doing!
Thanks Emma, really kind of you to give such great feedback. We are pleased to hear you like our newsletters and that you find them informative, that's great. Many thanks, Emily, B&R
5/5
GoogleBenham and Reeves have let and managed my properties for over 15 years. I can not fault their staff for attitude, efficiency, and care. I have had very few voids, and a lot of help with managing the properties include routine repairs, emergency repairs, and dealing with challenging tenants.
Thanks very much Giles, it is very kind of you to make known your positive feedback about our service so publicly. Our sixty years of business has been built on building lasting relationships with landlords and you are a valued client. Thank you again for taking the time to review us here. Kind regards, Emily Taylor, B&R
5/5
GoogleThey were really helpful to help me get my actual rental property, I totally recommend it
Thanks Alvaro, we appreciate you telling us you will recommend us for renting a property in Hampstead and are glad to have been of service to you. - Ruth, B&R
5/5
GoogleDele and Zoe have been fantastic. They found us a tenant within a few weeks, after we had the flat languishing with another local estate agent for over four months. I'm going to use Benham & Reeves al the time now.PositiveResponsiveness, Quality, Professionalism, Value
Hi Helen, we're more than happy to assist you and are really pleased to know we let your property so quickly. We welcome your future business too! best regards, Emily Taylor, B&R
5/5
TrustpilotB&R and Wesley always respond to my…
B&R and Wesley always respond to my questions promptly. They are very efficient and professional. Thank you B&R.
Thank you Helen, we're very happy to hear you have found the service prompt and professional from Wesley in our lettings team. We appreciate you sharing your feedback and five star rating here. - Emily, B&R
5/5
GoogleThe Agent worked very hard to find us a property and I am very grateful!
Hi Paul, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our Hampstead team. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat service from Benhams
Great from Benhams secured the original tenants for my property very quickly and with a rental price that suited all parties. Thanks for Nick Hubbard
Hi Zibo, its great to hear you've had such a great service experience with Nick and our Ealing lettings team. We appreciate this feedback and five star rating, thank you.- David M, B&R
5/5
TrustpilotAll those experieces are totally well.
All those experieces are totally well.thanks for asking.
Hi, thanks very much for your feedback here, we're glad the service provision is going well for you. We appreciate your custom.- Emily, B&R
5/5
GoogleWe have been very impressed by the service given by B&R Lettings. They have managed in the space of two months to let two properties, they have listened to all our requirements and followed them precisely and the administrative back-up in signing off tenancy agreements has been first class. We would highly recommend them!
Thank you Sarah for taking the time to leave a review. We will feedback your kind comments to the team. Marc von Grundherr, Lettings Director
4/5
TrustpilotProfessional and helpful …
Benham and Reeves have been been my letting agents since 2020 . I have found both my past and present agents professional and very helpful. Would reccomend
Thanks Tina, we are pleased to hear the lettings service is working well for you as a landlord, we value your custom. - Emily, B&R
5/5
GoogleGreg manages the property I live in. He is quick to respond and has followed through with any reasonable requests with efficiency.
Hi Harry, thanks very much for your kind review which Greg was very encouraged to see. We're pleased you are happy with the management service, that's great to hear. Thanks also for sharing a five star rating, it's appreciated. - Emily, B&R
5/5
TrustpilotI'm a tenant in a B&R managed property
I'm a tenant in a B&R managed property. Any problems I have had are always resolved by my property manager Kayleigh swiftly, effectively and courteously.
Hi Paul, thank you for sharing your positive feedback and five star rating here. Kayleigh and the management team are pleased to hear you are happy with the service, this is great to hear.- Emily, B&R
5/5
TrustpilotI was unable to make contact with an…
I was unable to make contact with an utilities company. I contacted Abbas and he resolved the impasse very quickly. This was an excellent service.
Thanks for your lovely review Brian. Abbas is an experienced member of the team and we're pleased to hear you have benefiited from his persuasive skills! - Emily, B&R
5/5
TrustpilotRubel and Thuraya
Rubel and Thuraya, thank you so much for assisting with the renewal of my tenancy!
Hi Igor, you are very welcome and thank you for sharing a five star rating here, we appreciate it and hope you enjoy your home for another year!- Emily, B&R
1/5
TrustpilotWorst renting experience in my life
Worst renting experience in my life so far. In short:• Unprofessional as how can you get renting property address wrong in the contract? Absolutely joke! So you would end up doing address changes all over again. • You’d better have thought about everything and put them into writing at outset. Otherwise, it won’t get delivered by this agent. They won’t say no to you but dragging it on and on with lots of excuses. • If you have any issue with your rented property, don’t expect they will get it resolved soon even urgent issues. I don’t think a tenant can delay paying rent, isn’t it? Also note that they have sub-contractors of sub-contractors which means your problem will be dealt with multiple parties…• No matter how well the property is kept and cleaned when you move out. They will charge hefty cleaning fee regardless. So called "professional cleaning"! If invoice came out with wrong amount, they won’t even bother to apologies act like it is ok to charge people wrong…• Be prepared they will delay your deposit returning. There are so many issues with this agent…absolutely horrendous!
5/5
TrustpilotGreat agent!
I’m very grateful to Greta and Darcy for their amazing job performance. They were always quick and very helpful.They are absolutely trustworthy.
Hi Moeri, Greta and Darcy are thrilled to see your lovely feedback and five star rating here, we're very pleased to hear you've had such a great service experience with us.- Emily, B&R
5/5
Googlevery professional service, i would highly recommend using this estate agents. Rahim and Anne did a fantastic job in supporting me.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
