Every review we hold for the Camden office, from every platform, shown as written. First names only.
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5/5
TrustpilotOutstanding service
Raj has gone above and beyond what could be expected in his efforts to manage my flat in Beaufort Park. Gbe quality of the service has been professional and efficient from the beginning and Benham and Reeves have been outstanding.
Lewis Β· 27 July 2024
Agent replied Β· 22 October 2024
Hi Lewis, thanks for letting us know you've had outstanding service from Raj and the Beaufort Park lettings team, this is wonderful to hear and we really appreciate you sharing a five star rating here too. Thanks for your custom.- Ruth, B&R
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5/5
Trustpilotletting experience with Benham and Reeves
We have used Benham and Reeves for about 6 years to manage our property During that time they have been on call to support any issues raised as quickly as possible for example a broken washing machine door handle was reported, this was quickly rectified by Tanya and various options of repair were given to usWe have also had very positive customer service from George and Haruka with previous tenants
Happy Β· 30 March 2022
Agent replied Β· 22 October 2024
Thanks very much for sharing your five star rating here, it means alot. We're really pleased to hear you've had continued good service from our property management team, this highly positive feedback is really appreciated. - Emily, B&R
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5/5
TrustpilotProfessional and reassuring
Recently, Shaun Tan helped me clean, repair and rent out my house which had been vacant for many years. He is very professional and careful, and provided me with great help.
εζ Β· 13 December 2024
Agent replied Β· 23 December 2024
Thanks very much for your highly positive feedback for the services we've provided. We're glad Shaun was able to guide you with regards getting the property ready for letting and we're pleased to know you've found the service professional and helpful. Thanks for your custom.- Emily, B&R
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1/5
TrustpilotThey dont return the deposits
We were renting a flat 4 years and i must admit we had no significant issues with them. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. This is crazy. They dont bother to reply to me..
Bill Β· 8 January 2020
Agent replied Β· 22 October 2024
Hi Bill, sorry to see this review here as our systems doesn't show that we have received any complaint. Can you please email me at info@benhams.com with the property address and your full name and I will investigate this for you. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. We also had Christmas in the way but I am sure your deposit has not been forgotten. Please do email me. Kind regards, Emily Taylor, B&R
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5/5
Googlevery very amazing π«Άπ β¦
Syleti Β· 16 October 2025
Agent replied Β· 16 April 2026
Thanks Syleti, we appreciate you sharing a five star rating here for our Hampstead Estate Agents. Its great to hear the service was amazing. Thanks for your custom.
- Ruth, B&R
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1/5
GoogleDeleted and re-uploaded as confidential information contained by the B&R's response:
Please reply with solid data, what do you define by 'frequent'? We got our deposit deducted after months of waiting. Only when we contacted the agent in charge, she replied finally and instructed the release of deposit after deductions which was a violation of the contract as far as we were concerned. According to her, coincidentally the landlord instructed the agent to release the deposit on the very same day we raised a complaint after waiting for 6 weeks. Also they insist there was no breach of contract as they informed us that THERE MAY BE DEDUCTIONS 6 days after we moved out. A proper way of making communication to former tenants is to provide an ITEMISED LIST of things you'll deduct within 28 WORKING DAYS from moving out. That you failed and you also refuse to admit this.
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Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if AT ALL) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue.
Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?
'Iβm sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'
Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.
Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states
4.7. At the end of the tenancy, the Landlordβs Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit
According to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint that
We are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).
That said notification was
Please be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.
Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less.
I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings (reads 'loopholes') in their contract.
H Β· 10 December 2019
Agent replied Β· 8 December 2024
Hi Ms Cho, we are already in dialogue with you and Mr Shataylo about this and we share your concern about the slack response you have received from the building Managing Agents concerning the smoke alarm and security of the communal areas. We did follow up very frequently with them but this is completely outside of our control as we only manage the flat you were renting. I can see that your deposit has been released so hopefully your query is resolved now. Kind regards, Emily Taylor
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1/5
GoogleBenham and Reeves outsource all management for fixing items and maintenance. They do this casually, not informing the tenant of delays and the companies they choose to hire are absolute amateurs, taking three to four site visits of different staff to arrange repairs. Unfortunately despite all that time dedicated to working out the problem they still don't get it right and waste everyones time. Instead of trying to hire the cheapest and obviously least professional teams to save money Benham and Reeves should contract teams that have experience in the types of installs and able to complete a job the first time. They have terrible service, I had to chase them repeatedly for over a month to even hear what was going on. At writing they haven't managed to install a curtain, citing that they need another team to remove the rails that where there before. When I have emailed them they only gave me placating emails without any information on when the repairs would be completed, and they didn't seem to know. I seems that Benham and Reeves are completely out of control of the people they contract and have no power as a management office to get things done. I would suggest not working with them.
Joe Β· 26 October 2019
Agent replied Β· 24 October 2024
Hi Joe, we are still not able to find your name on our systems anywhere. We have a team of employed team of service people as well as using third party maintenance companies who we have used for 10+ years. Can you email me please with your property address as we would like to help get to the bottom of this, if you can please email me with all your contact details info@benhams.com
Thanks, Emily Taylor, B&R
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1/5
GoogleDeleted and re-uploaded as confidential information contained by the B&R's response:
Please reply with solid data, what do you define by 'frequent'? We got our deposit deducted after months of waiting. Only when we contacted the agent in charge, she replied finally and instructed the release of deposit after deductions which was a violation of the contract as far as we were concerned. According to her, coincidentally the landlord instructed the agent to release the deposit on the very same day we raised a complaint after waiting for 6 weeks. Also they insist there was no breach of contract as they informed us that THERE MAY BE DEDUCTIONS 6 days after we moved out. A proper way of making communication to former tenants is to provide an ITEMISED LIST of things you'll deduct within 28 WORKING DAYS from moving out. That you failed and you also refuse to admit this.
====
Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if AT ALL) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue.
Fed up with this, we resolved to move. After we moved/checked out, they said 'in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?
'Iβm sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'
Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.
Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states
4.7. At the end of the tenancy, the Landlordβs Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit
According to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint that
We are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).
That said notification was
Please be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.
Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call 'there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less.
I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings (reads 'loopholes') in their contract.
Haeran Β· 26 October 2019
Agent replied Β· 24 October 2024
Hi Ms Cho, we are already in dialogue with you and Mr Shataylo about this and we share your concern about the slack response you have received from the building Managing Agents concerning the smoke alarm and security of the communal areas. We did follow up very frequently with them but this is completely outside of our control as we only manage the flat you were renting. I can see that your deposit has been released so hopefully your query is resolved now. Kind regards, Emily Taylor
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5/5
GoogleAlways very professional and helpful.
Sylvan Β· 11 October 2025
Agent replied Β· 24 October 2024
Hi Sylvan, we're thrilled to hear our Hampstead estate agents are always professional and helpful, this is great to hear. Thanks for your custom.
- Emily, B&R
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5/5
GoogleVery professional, polite and helpful
Stella Β· 11 October 2025
Agent replied Β· 11 October 2026
Hi Stella, thanks for telling us you've found our Hampstead estate agents professional, polite and helpful, this is really great to hear. Thanks for your custom.
- Emily, B&R
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5/5
GoogleAmazing! Easy and straightforward!
Vivien Β· 11 October 2025
Agent replied Β· 11 October 2026
Hi Vivien, we're glad to hear you've found the renting process amazing and easy, this is great to hear. Our Hampstead lettings team are very encouraged to see this. Thanks for your custom.
- Emily, B&R
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5/5
TrustpilotExcellent service
Benham & Reeves has been doing an excellent service in managing our properties for almost a decade.They are very professional in their approach and till date we have been having a pleasant experience.Kudos to them.
GIRIS Β· 12 September 2024
Agent replied Β· 22 October 2024
Hi GIRIS, we are very appreciative of your custom and for sharing your kind feedback and five star rating here. Thank you for trusting us as your professional London Estate Agent. We value your trust in us.- Ruth, B&R
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5/5
TrustpilotN & T Grossi, Benham& Reeves, Beaufort Park
25 Nov 23: just sold my flat in Beaufort Park. Live overseas. Nick & Thomas Grossi (and staff in office) did a superb job of getting it sold. Kept me in the loop, rapid response to queries, liaised with my solicitor and purchasers solicitor at all times. Faultless. Highly recommended
Ian Β· 25 November 2023
Agent replied Β· 22 October 2024
Hi Ian, we're pleased to hear you've found the property sales service from Nick and Tom "faultless". This is great to hear and makes us feel very satisfied knowing we are hitting our own high standards. We appreciate your custom.- Emily, B&R
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5/5
GoogleAbbie was really professional and quick to answer in the letting process. Recommended till now
Gianpiero Β· 25 October 2022
Agent replied Β· 24 October 2024
Thank you Gianpiero, our Hampstead lettings team are pleased to see your five star rating and positive comments here. We're glad to hear you found Abbie helpful and the service professional too.
- Emily, B&R
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5/5
Trustpilotproperty manager Kayleigh
My property manager Kayleigh at Beaufort park is very professional and extremely helpful. I had a few annoyances at my flat when first moving in - she handled everything swiftly and kept me in the loop at all times. Her communication skills are fantastic. Very happy to have her as my property manager.
Sammy Β· 22 August 2023
Agent replied Β· 22 October 2024
Hi Sammy, thanks very much for sharing a five star rating here for the property management service you have received from Kayleigh, we appreciate it.- Emily, B&R
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5/5
TrustpilotThis is the best agent in the area
This is the best agent in the area. We have been landlords here for 10 years. They really take care about getting you high quality tenants not just anyone to get it rented quickly. Invaluable quality.
Olga Β· 7 August 2024
Agent replied Β· 22 October 2024
Hi Olga, we are really pleased to hear that as a long-term landlord with Benham and Reeves, you continue to receive a great service from our lettings and management teams. We will work hard to ensure that we continue to attract the best quality tenants for you. Thank you for your custom.- Emily, B&R
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4/5
GoogleAs an over seas landlord the service provided to me by all the different members of Benham and Reeves who oversee all aspects of my property has made it easy to manage my property whilst living over seas.
Birdie Β· 26 June 2024
Agent replied Β· 24 October 2024
Hi Birdie, we are very pleased to be assisting you with the rental of your property, thank you for your continued business with us.
- Ruth, B&R
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5/5
TrustpilotDinesh was really helpful and theβ¦
Dinesh was really helpful and the communication was great throughout the entire process.
KG Β· 12 November 2022
Agent replied Β· 22 October 2024
Thank you very much for your five star rating. We're pleased to hear that you've had a great service experience from Dinesh in our SE London sales team. - Emily, B&R
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5/5
TrustpilotSmooth process
Jomar is pretty nice.And he got Smooth process; good service; high efficiency
Haojin Β· 17 November 2022
Agent replied Β· 22 October 2024
Hi Haojin, thank you for telling us you've had such a great lettings experience with us, Jomar and our Canary Wharf branch are very pleased to hear this. Thank you for the five star rating too, it's appreciated.- Emily, B&R
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5/5
TrustpilotMoving out
Kayleigh Weston (MARLA) and Raj were helpful for arranging my checkout.
Rainbow Β· 21 December 2022
Agent replied Β· 22 October 2024
Thanks very much for sharing a five star rating here, Kayleigh in our property management team is very pleased to hear you've had a good service experience with us, this is encouraging feedback.- Emily, B&R
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5/5
TrustpilotMy experience with Benham & Reeves inβ¦
My experience with Benham & Reeves in both renting and purchasing a property is superb. The agents are very helpful, professional and responsive giving useful advice fit for our needs and follow up our requests promptly. Highly recommended.
May Β· 31 May 2024
Agent replied Β· 22 October 2024
Thank you May, it's great to hear are met your service expectations and were able assist you with buying and letting a property. We are glad you have benefited from our expertise. Thanks for sharing a five star rating here, we appreciate your custom.- Ruth, B&R
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5/5
GoogleThank you very much for the great experience overall. The team has been very attentive into details, they responds fast to my enquiries and the process was fast (despite many steps). Thank you in particular to Dele, Thuraya and Edelyn for all the work they helped me with.
Asmaa Β· 25 October 2023
Agent replied Β· 24 October 2024
Hi Asmaa, we're very pleased to hear you've had such a great service experience with our Hampstead lettings team. We're glad you found the the process fast and efficient too. Thank you for sharing a five star rating here.
- Emily, B&R
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5/5
GoogleDele was very helpful and efficient when finding us a home. We really appreciate everything he did for us.PositiveProfessionalism
Sarah Β· 25 October 2021
Agent replied Β· 24 October 2024
Thank you Sarah for the five star review - we hope you are enjoying your new home. Kind regards, Emily Taylor, B&R
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5/5
TrustpilotPrompt and efficient service to matters relate to letting and tenancy
Prompt and efficient service for rental, dealing with mates affecting the tenants and flat that need rectification. Timely repairs and replacement of furnitures etc .
FOOK Β· 3 December 2024
Agent replied Β· 23 December 2024
Hi Fook Kow, many thanks for your kind feedback here, we're very pleased to hear you are finding the lettings and property management service prompt and efficient, thank you for your custom.- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
