Trusted Agent profile · Cambridgeshire
★★★★★
447 reviews across 2 platforms
St James' Park, off Quince Way, Ely, Cambridgeshire, CB6 2YL
Hopkins Homes's office in Cambridgeshire, at St James' Park, is rated 4.1 out of 5 across 447 reviews on two platforms, including 12 Google reviews rated 3.8.
Every review we hold for the Cambridgeshire office, from every platform, shown as written. First names only.
5/5
TrustpilotA thoroughly wonderful company to deal…
A thoroughly wonderful company to deal with. Mark has been an absolute saint for us, especially as we are first time buyers. His insight and knowledge have really helped us out, and it's great to know that he is there as and when we might need him. Our questions have been answered quickly and thoroughly, and the process so far has been extremely smooth. I highly recommend Hopkins to anyone looking to buy
5/5
TrustpilotMill Grove Stowmarket
Jacqui and all of the site team are the most incredible, friendly and helpful people I've worked with.As someone buying a property for the first time everything was very daunting and there was nobody more reassuring than Jacqui and making sure everything was moving along and chasing all the relevant people every step of the way. Everything about the property is clearly thought out. There is clear effort in the detail and the site manager (Jason) clearly has pride in his work. If something isn't right they want to know so they can fix it. Even the smallest of snags seen when moving in should be corrected in their eyes. Couldn't recommend Hopkins Homes more, even walking around our housing estate they are building everything is done for a reason and very well thought through.
5/5
TrustpilotWonderful Beaulieu Team!
Katherine, Jo and Charlotte are so professional, reassuring and knowledgeable. Our sale and purchase has been so smooth thanks to them, undoubtedly!
Thank you for your lovely review. The team is looking forward to welcoming you to your new home at Beaulieu.
5/5
TrustpilotRichard
Richard, has been just fantastic at looking after us every step of the way, totally going the extra mile for us, in purchasing our Hopkins home at Butterfield Meadows. Particularly as we were late to the development and we have requested and purchased a lot of added extras. Have to say a big thank you to the site manager and their team as well. Richard kept us informed and updated every step of the way, first class service.Really excited now with our move.
5/5
TrustpilotRiver Reach Mistley
I echo the previous comments, Clare has been instrumental in assisting me to reserve my dream home. I had to travel a long way to visit the development and on both occasions she went out of her way to show me around existing new builds. Clare is professional, understanding and extremely experienced. I am very happy she is at River Reach to help and guide me along the way to moving into a lovely Hopkins Home next summer.
3/5
TrustpilotA tale of 2 halfs
We are looking to buy a new home along the A14 from suffolk to norfolk. Had seen hopkins houses online so wanted to see what they were like. On sat we stopped at the needham market site and met Will who was so helpful and friendly, we didnt have an appointment, but he went out of his way to show us all the properties he had, we fell in love with both the houses and the site and had we been in a position to buy this weekend could have been very close to buying an available property he had.Forward to yesterday and the thetford site and a very different experience. As we have family in the area, this was a site we are very interested in. I had emailed Elenor at the site a few times to discuss our budget, time line and what we were inerested in. We booked an appointment to discuss the houses and view a few different styles she had available.We turned up at the appointment time to be greeted with an uninterested sales person. Told she couldnt show us anything as they had all been sold. We even told her we had upped our budget by 50k, still no interest. Told us we could view the show house, gave us some house details of what might be available in our timeline, and then pretty much ignored us.This has put us off hopkins houses if the presales care is this bad, i dread to think what aftercare is like.So we popped down the road to the taylor wimpy houses on same development and had a much better experience and will now be purchasing from them.
Thank you for your review and bringing this to our attention. We are sorry to hear about the different experiences you’ve received. Customer service is very important to us. We are aware that one of our Field Sales Managers has been in touch to discuss this further with you.
5/5
TrustpilotWe are buying the only bungalow on the…
We are buying the only bungalow on the Indigo fields site Lavenham my wife and I are looking forward very much to moving in and starting the next step in our life . Jan our sales consultant has been very helpful and has tried to accommodate our requests to view our bungalow on a very busy phase of of our bungalow development. We have viewed our bungalow twice and are looking forward to meeting Jan on Saturday to visit bungalow for mass measuring up session and seeing progress in the bungalow . We think the bungalow has been built to traditional buildings methods and at a high standard , having been in the building industry for over 50 years before retiring can appreciate the solid built building we are moving into.Thank you Jane for all you have done in making our dream come true regards George & Rosemary Hitchin
5/5
TrustpilotSwanton Vale. Fantastic Sales Manager. Vikki.
We were in the process of buying a bungalow at Swanton Vale in Swanton Morley. Just prior to exchange our buyers buyer dropped out.Although very annoying I would like to point out that Vikki in the Sales office was fantastic throughout the whole process and is an asset to Hopkins Homes.Because of her we could be back and try again in the future.Very grateful to Hopkins in the way they responded when the chain crashed.Thanks Vikki.
5/5
TrustpilotExcellent service and lovely houses
The purchase process has been really smooth. We love their houses. Mandy, the sales manager at Alconbury weald has done an amazing job, she is super efficient and helpful. She has been there -above and beyond - in every aspect. She replies to our requests promptly and always answers questions (even the silly ones) in a very professional manner. Since the very beginning, her assistance and support have made us (my partner and I) comfortable to proceed. She is super friendly too. Highly recommended.
Thank you for taking the time to share your experience and we're delighted that you've chosen a Hopkins home! We will ensure that Mandy at Alconbury gets to see your great feedback.
5/5
TrustpilotJohn and Alison at woodland rise have been awesome
We bought our home in November 2020, we couldn’t be happier with our purchase, the quality of the house is first class and the community within the complex has been excellent and really helped us settle. The sales process with Alison was a pleasurable experience as well as very professional. The after care we have received from the site manager John and his team has also been first class. Before, during and post our move, both John and Alison have been awesome and have continued with their friendly and genuine interest in seeing that we are settled well. They are both an asset to Hopkins Homes.
5/5
TrustpilotDiligent and great customer service…
Diligent and great customer service during all the purchase process and after completion. We took advantage of the Assisted Move scheme whereby they expedited the selling of our house while our chosen plot was reserved for a very small deposit. It only took 2 weeks to find a buyer for our house and Hopkins paid the state agents fees, which was in excess of 4 thousand pounds. We always felt at home when we visited the Sales Office, particularly thanks to Sharon, who always went above and beyond to resolve any issues arising and to accommodate our needs. It was an absolute pleasure to deal with her and the Hopkins team. Moreover, in my experience after one year living in our new house, the post-sales service has been very responsive and we are very thankful for that. We couldn’t be happier.
5/5
TrustpilotFirst class developers!
Just bought a lovely 3 bedroom terrace through Hopkins and I couldn’t be happier! Build quality and the customer journey was superb! This is my fourth house purchase and first new build … I was sceptical going into it, but Hopkins where and still are amazing! Highly recommended over some of the larger developers.
It's fantastic to hear that your home purchase has been so positive. Your recommendation means a lot to us, particularly given your experience with previous house purchases. We wish you all the best in your new home.
5/5
TrustpilotSettling in our new Hopkins Home at Aldringham
After a long and difficult sale and purchase of our old and new houses (through no fault of Hopkins ) my wife and I werea little shattered on arrival at our new Hopkins home,especially as removal was 150 miles.We were greeted by the ever smiling Carol,sales supervisor and shortly afterwards by Adam the site manager.Over the next couple of weeks they went out of their way to ensure we settled in quickly.A few minor defects we noticed were quickly fixed. The operationof the central heating,the hot water system,the cooker and hob,and the alarm were all carefully explained.Adam explained things at our speed;we were not rushed.Carol was a fund of all things local,and gave us a lot of help with local knowledge.We love our new home,and the standard of finish is excellent. Thank you Carol and Adam for helping us settle in.
5/5
TrustpilotSt James' Park, Ely…
We complete on a Hopkins Home house in January 2020. Sharon Stone was marvellous and answered all our questions. She was incredibly knowledgeable, and on the rare occasions when she did not know the answer, quickly found it out. The whole of the Hopkins Homes team was very good, but Sharon, in particular, gave the impression that nothing was too much trouble.We had a few very minor issues, and they were all fixed as quickly as possible.The site is obviously still being completed and we are all really impressed with the workers on site. They are always really considerate and helpful.Would |I buy another Hopking Home? Absolutely.Mary Smyth
4/5
TrustpilotOne year later ...
We have lived in our beautiful home for a year now. Our journey started with Sharon who was fantastic from first enquiries to completion. Sharon made the buying process a smooth one and was always happy to help despite my many questions! After moving in there where ongoing issues with our home including a problematic leak, however the site team continued to work with us to ensure it was fixed. The site team were super and genuinely did all they could but communication with them was problematic as there is no direct number or email address. All in all we love our home and would recommended Hopkins, I think we were unlucky with our issues after moving in.
5/5
TrustpilotExcellent build and best sales
Moved into our Hopkins Homes in Feb 2021 and couldn't be happier. Pre-purchase, the sales agent, Ann Wilson, couldn't have been nicer or more helpful. Everything was explained clearly and she made sure we understood the process, including things that you normally find out after moving in. We'd previously purchased a Charles Church (CC) home (big mistake) so we were wary of another new build. However, Ann's open and informative sales style convinced us to go for it. Now that we are in the build quality is miiiiiles better than CC and the house is soooo much warmer. We see Ann Wilson most days as we live near the show home and she arrives ages before her official hours and leaves late too. We'll done Hopkins Homes for employing such an honest, genuine sales agent.
5/5
TrustpilotHopkins Homes - A whole different experience!
From start to finish, my experience with Hopkins Homes at Church View (Bramford, Suffolk) has been outstanding.
Thank you so much for your kind and detailed feedback. We’re delighted to hear that you had such a positive experience at Church View, Bramford. Your comments about the team, especially Kim, Georgina and Andy, will be shared with them and the wider business. We really appreciate your recommendation and wish you many happy years in your new Hopkins home.
5/5
TrustpilotChurch Farm Drayton
We moved into our home in September 2025 and have been very happy!
Thank you for choosing Hopkins Homes. We're delighted to hear that you've settled in well and that the team has been supportive. Your recommendation means a lot to us. We wish you all the best in your new home.
1/5
TrustpilotAvoid Hopkins Homes
Alconbury Weald - do not buy from Hopkins HOMES!Where do I start, we have been in our house for just over 2 and a half years. We brought it new from Hopkins for just under £400K.Hopkins homes aftercare is the worst I’ve ever experienced, we’ve had an electric point over the bath meaning we couldn’t bath the kids for 3 months! The electrics don’t meet regulations, the windows are damaged, the drains are blocked and the boiler is now now working as the condensation pipe doesn’t run where it is supposed to and is blocked.I’ve asked Hopkins for help as we’ve only been here just over 2 years and basically I’ve been laughed at. Alconbury Weald is amazing but I strongly recommend you avoid Hopkins and go for one of the other developers!!!
1/5
TrustpilotAfter choosing a plot
After choosing a plot, we found there was not another house like it anywhere in Norfolk, and was directed to another site near Thetford to see a similar 4 bed property which we did.When we ran through the specification of the house we were purchasing, we found, firstly there was no fire in the lounge, although there was on in the property we had viewed. Also the integrated Fridge Freezer which they were going to supply, would not be integrated as there was a utility room, and the Fridge Freezer was not going into the Kitchen.We also felt the builders were charging a premium price for the site we had chosen.
5/5
TrustpilotHopkins Home (Sprowston)
We have a pleasant experience with Hopkins Home so far. Shaun from Sprowston has been so helpful and effective throughout the whole process. We came here and bought our house from Hopkins in Feb 2020 and then returned to Hong Kong. Due to the lockdown, our plan to move over has been delayed and exchange of contract was done in May which we weren't even here. Shaun did so well in his job by keeping us updated on our house from time to time. He walked us through every steps and sent us pictures. They have been watering the grass and having it cut every two weeks to keep our back yard nice and green. We finally came here in Nov 2020, though there're some other problems we found after we moving in and still waiting customer service to sort them out. Overall, we are happy with Hopkins Home especially the passion and patience Shaun has on his job and to his customers.
5/5
TrustpilotFeedback for Kathryn Fox at Heronsgate Blofield
I would like to say how great Kathryn Fox at the Heronsgste site in Blofield has been.From our first contact with her she was so very professional, attentive and helpful.Having been shown round a couple of properties she was able to answer our questions and gave us a great feel about the place.Having decided that we wanted to proceed with the purchase of a wagtail, we were waiting for confirmation from our mortgage provider and during this time Kathryn kept us at ease and updated throughout.Once we had confirmation of our mortgage Kathryn was extremely efficient in getting the property reserved for us and ensured the process was smooth and stress free.Kathryn certainly knows her stuff and is a credit to Hopkins and deserves recognition for her hard work.Kind regardsJon Peach
5/5
Trustpilot5* Service - Heronsgate
Kathryn, (located at the Heronsgate, Blofield site) was so incredibly helpful to us. She is extremely thorough and covered every aspect of the process in great detail. Her communication by email and phone was very efficient, she guided us every step of the way, and made sure that we submitted all necessary documents within a specified timeframe. The entire process has been smooth and very exciting! Our property has now been successfully reserved and we are very excited for the house to finish being built in early 2021. Thank you so much Kathryn!
5/5
TrustpilotGreat team in Ely! Love my house!
I have generally been very impressed with the purchase process with Hopkins, particularly during this year when I lost my first sale because of lockdown, and had to start again! Hopkins were pretty patient with the whole nonsense and did their best to help me get my second sale done!Sharon in the Sales Office in Ely has been superb, kind and helpful all the time, clear and tough where she needed to be. At some points in the whole saga she kept me on track!I have been in my house for a week, and I love it. The site team have been great at sorting out the little initial snags, nothing major, and they have come and fixed them in a friendly and professional way.I have never bought a brand new house before, and am pleasantly surprised at what a pleasure it is!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hopkins Homes's Cambridgeshire office has 447 reviews across two platforms: 12 on Google, 435 on Trustpilot (across the whole business).
Hopkins Homes Cambridgeshire is rated 4.1 out of 5 across all 447 reviews, and 3.8 out of 5 on Google from 12 reviews.
Hopkins Homes Cambridgeshire, St James' Park, off Quince Way, Ely, Cambridgeshire, CB6 2YL.
