Trusted Agent profile · Ely
★★★★★
468 reviews across 2 platforms
St James' Park, off Quince Way, Ely, CB6 2YL
Part of Hopkins Homes, see every office.
Hopkins Homes's office in Ely, at St James' Park, is rated 4.1 out of 5 across 468 reviews on two platforms, including 12 Google reviews rated 3.8.
Tell us what you need and we'll put you in touch. Hopkins Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ely.
Every review we hold for the Ely office, from every platform, shown as written. First names only.
5/5
GoogleFor a first time buyer my experience with Hopkins Homes felt very refreshing after spending so many years renting. Sheridan and the team were very thorough in guiding me through the experience and I had no problems during the entire process. I'm also really happy with the standard of the build - would definitely buy a Hopkins Home again!
Thank you for your recommendation, which we are delighted to receive. Wishing you all the best in your new home.
5/5
TrustpilotVery good first impression
My wife and I made an impromptu visit to Brundall Meadows late on Sunday afternoon and received a warm welcome from Lucia. She was friendly and most helpful. Thank you.
We're glad to hear that you enjoyed your time at Brundall Meadows. We look forward to welcoming you back again soon.
5/5
TrustpilotJason Hutton has been wonderful helping…
Jason Hutton has been wonderful helping us every step of the way
Thank you for your kind words. If there’s anything more we can do to help, please don’t hesitate to reach out.
5/5
TrustpilotWe moved into our new house August 2022…
We moved into our new house August 2022 , now 6 months have past , we are over the moon with our new property Katie was wonderfull to deal with throughout the sales and handover process ,and still is greatAssistant site manager Lukas is great also, If you have an issue or problem ask them and is taken care of .So far all is good at St Geoges park hopkin homes
Thank you for your kind review. We wish you all the best in your new home.
4/5
TrustpilotA good contact person makes all the difference.
Olivia Haldin of the Kingsfleet sales office most certainly made our experience of buying a home at Hopkins Homes a smooth one. She consistently got back to us swiftly. She always researched the points we asked about thoroughly and passed on any information clearly. This, without doubt made communication throughout the purchasing process as good as it could be and gave us a lot of confidence. Many thanks Olivia.
Thank you for sharing your experience with Olivia at Kingsfleet, Thetford. We'll make sure your feedback is passed on.
5/5
TrustpilotWelcoming and professional team, thrilled with our new home.…
Mandy was welcoming, friendly and professional, making the buying process a smooth and enjoyable experience. We are thrilled with the quality of the build and the location (Alconbury Weald). Cam the Assistant Site Manager was also very helpful in the final build stages following up on any small snags and queries we had with a fast turnaround.
5/5
TrustpilotI have met with Mandy Smith at Hopkins…
I have met with Mandy Smith at Hopkins Homes twice now. She is extremely knowledgeable professional and friendly. Mandy is accommodating and provides time and information s requested. She is a credit and an ambassador of Hopkins Homes. They have very high standards and its a real pleasure to see their work
3/5
TrustpilotMill Grove Development (Stowmarket)
Mill Grove Development (Stowmarket)Positives:The purchasing experience was smooth, and everything up until completion was easy.Negatives:A total of 60 snags, with some major snags that still after 4 months have not been addressed. Continually having to chase the team, and tradespeople are either not showing up, or not completing the work to a satisfactory standard, so we need multiple visits to clear any problems.We also haven't been given any timeline for when issues are going to be resolved and not informed of when tradespeople will show up.
Thank you for sharing your experience at Mill Grove, Stowmarket. Your feedback regarding build quality and after sales service is taken seriously and has been raised with the relevant teams. Our Customer Services team will be in touch directly.
5/5
TrustpilotHappy owners. We chose the Hopkins Homes development…
We chose the Hopkins Homes development for a number of reasons.. The design of the property we bought. The ability to choose fixtures and fittings within the property.. The price of the property and value for money.. The location of the development was what we were looking for, on the edge of a small town, within walking distance of local amenities and close to the coast.The Hopkins Homes team were very helpful throughout the buying process. On completion and occupation of our property, the on site team have been great. Any snagging issues listed by us during the first three weeks, we're dealt with very quickly. Inparticular, the Deputy Site Manager John, has been exceptional with support, help and advice throughout.Thankyou Tanya & Jeff.
Thank you for your positive feedback. We're delighted that you are happy with your experience with Hopkins Homes and wish you all the best in your new home.
5/5
TrustpilotMoving to The Elms
So glad to have been given a home demo prior to moving into my new home. This ensured that things that had been overlooked in the snagging process could be rectified before the moving day - and they were! Jason, the Sales Consultant, has been charming and most helpful throughout the purchasing process. Nothing was too much trouble, and the thing that really impressed me was that he remembered everyone's name. Although not at work on the day of completion, he was quick to make contact over the following days to ensure I was happy and that the house was functioning as it should. The care and attention to detail has been second to none. Thank you Hopkins Homes.
We sincerely appreciate your glowing review and are delighted that your experience with Hopkins Homes has been so positive. It's wonderful to hear that the home demo prior to your move-in day was helpful and that Jason, our Sales Consultant at The Elms, has been looking after you.
5/5
TrustpilotThis is our 2nd time purchasing a new…
This is our 2nd time purchasing a new Hopkins property. Mandy and Cameron were very helpful throughout the whole experience of buying, moving in and snagging. Any minor issues are being dealt with promptly. All in all a very smooth experience.
We are honoured that you have chosen to purchase a second home from Hopkins Homes. It's great to hear that the team have been supportive throughout your journey with us. We wish you the very best in your new home.
5/5
TrustpilotHighly recommended!
We bought our new Hopkins home in January 2024. Although the heating wasn’t working when we moved in, Hopkins went out of their way to get things sorted. Everyone, including the office staff right down to the ground workers were very helpful and friendly. It’s understandable to expect a snag list when buying a new house, which we did but any problems were sorted out quickly and efficiently. We have no complaints and would definitely recommend Hopkins Homes to other people. In our opinion the house is well designed, the layout is excellent with four good sized bedrooms, plenty of loos and a huge well appointed kitchen dining area.
Thank you for sharing your experience with Hopkins Homes and for your kind recommendation. We appreciate your understanding regarding the initial heating issue and are glad that our team was able to resolve it promptly for you. We're so pleased that you're enjoying the layout and design of your new home and have settled in well. We wish you all the best in your new home.
5/5
TrustpilotComing to Alconbury Weald we didn’t…
Coming to Alconbury Weald we didn’t know much about the development, Mandy was really helpful and showed us what is being build and when. She was really helpful in deciding what house would be best for our needs, we definitely recommend Hopkins homes and love ours!
Thank you for your recommendation. We are delighted to hear that you love your new home. From everyone at Hopkins Homes, we wish you the very best in your new home.
1/5
TrustpilotOvercrowded Elms Development
The unwanted, large, overcrowded Elms development was forced on to the edge of this ancient rural village against the advice and wishes of all current residents. The hastily-constructed properties being built are of zero architectural merit and add no value to the mix of old buildings in the village centre dating back to mediaeval times. Despite only being partially completed the development is causing added congestion in the narrow village streets and adverse pressure on the village infrastructure which will only get worse.It is difficult to see how anybody would want to spend a fortune buying a property in such cramped conditions when there are period and later homes available near the village centre at better prices and with better facilities.
We understand that new developments can pose challenges, particularly for existing residents who are experiencing changes to their local area. We are aware that you are already in touch with our community liaison service regarding your concerns.
5/5
TrustpilotExcellent care
Excellent care, attention and responsiveness from the team, especially Jason Hutton.The sale process, pre-completion activities and eventual handover of the house and post-completion checks have been simple and painless.Thank you.
Delighted to hear that you've had a positive home buying journey with us. Thank you for sharing your experience, it means a lot to the team.
1/5
TrustpilotA nice house, some major faults
A nice house, but lack of communication, poor customer service and drainage issues let them down. Our house has issues with drainage in the garden, and currently we are unable to leave our property due to tarmac work being carried out on the only access road we have, yet we were not informed. I called the only contact number available to ask for help and to find out what was happening, and the person was very rude and unsympathetic, insisting that "well, I've been told letters were sent out", even though both myself and my only neighbour recieved no such letter and are now essentially trapped in our homes.Edit: In response to your reply, your site team have confirmed they did not put letters through any doors on our specific road, missing 7 houses impacted by this completely.Edit 2: The barriers were briefly moved allowing access at around 7am by workpersons finishing houses on Beetle Close. Seeing their vans go past, I moved my car then, before tarmac work resumed that day, so assistance wasn't needed. Ultimately you left us without emergency service access for 2 nights with no contact number or site presence to turn to. It's utterly appalling, and shows a major disregard for resident safety.
We apologise for any inconvenience caused by the tarmac work. Our site team did post letters through residents' doors prior to the works being carried out and we are sorry if this has been mislaid, resulting in a lack of awareness about the impending work.Edit: Thank you for your further comments. We are not aware of any other instances relating to this matter. We apologise for the inconvenience this has caused and are sorry that our offer of assistance at the time was declined.We are aware that someone has reached out to you to discuss the matter further.
5/5
TrustpilotThe A Team at Beccles
My wife and I have owned new build home for most of our married life together across various areas of the UK.Celia the sales consultant and Mel and Jordon the site team at Beccles are outstanding and a credit to the company. The whole voyage of buying , moving in and snagging issues have been dealt with in a professional and caring way.I would not hesitate to recommend or purchase another home from Hopkins in the future ( although for now it is our forever home )
Thank you for your lovely recommendation. We will make sure that the team gets to see your feedback.
1/5
TrustpilotBrought a HH in August 2023 and what a…
Brought a HH in August 2023 and what a mistake it has turned out to be, we chose the home we wanted, asked the questions that were important to us as home owners. Fast forward 10 months and Hopkins have gone back on the emails and decided to give public access through our driveway. We were promise private driveway signs and a fence and now they have decided to put public access in and a sign explaining the landscape to visitors. I would never buy from them again and when you contact the customer care team their response is always "we will look into this".Do not buy.
Thank you for contacting our Customer Services team to raise your concerns and discuss the matter directly with you. We would like to reassure you that there is no public access from your driveway and the area in question will be fenced off with post and rail. Signage has been erected to inform residents of the wildflower seeding, which is important for local biodiversity.
1/5
TrustpilotProbably the worst home experience I’ve…
Probably the worst home experience I’ve had to deal with! My garden is so badly done when they was building that I’m still facing the consequences now and still trying to get this sorted! It was been 2 1/2 years I’ve had this problem. The garden want left with nhbc standard of top soil, drainage, bricks, mass amounts of clay in the soil,number plates, barbed wire, rocks all sorted left in the soil! I have so many pictures and emails to back me up on this and I’m just getting really annoyed now! I’m now having to put a claim in through the nhbc to try and get something done about this which I also don’t have time for! The customer service people constantly change so your enquiry doesn’t actually get taken on. This has ruined my home and my life having to spend up to nearly £8000 on trying to get my garden not to be a swamp when it rains! And yes I did lay topsoil when I first moved in and when told the Hopkins about this I was told it won’t matter because the turf will hide it, to my reply was so like sticking a plaster on cancer?
At the time of purchase we advise all our new homeowners to turf their garden as soon as possible. Delays in turfing will increase the chances of water pooling and in some cases wash the topsoil away. We hope that you are able to remedy the situation, so you can enjoy the benefits of your new home.
5/5
TrustpilotVisited Brundall Meadows.
Visited Brundall Meadows. Was greeted by Matt whom I’d met before. Knowledgeable with excellent communication skills. Presentation of development was very good. Didn’t have house style to suit but wonderful location. Lucia very nice too,
5/5
TrustpilotThank you Anne and Jenna - Mill Grove, Stowmarket
We have received our keys to our dream home at Mill Grove, Stowmarket. We are very pleased with the high standards evidently demonstrated throughout our new home. A very special note of gratitude and appreciation to Anne and Jenna Collins from the sales team. They have truly helped in making the Hopkins build our Home. They have gone the extra mile to ensure that our home is truly up to our preferences and liking. A special mention to the promptness in responding to all queries I had in relation to the property. I will highly recommend Hopkins Homes and the sales team from Mill Grove if you are looking for a home to your liking and a stress free conveyancing process. Thanks again.
We are delighted with your feedback and recommendation - thank you from us all. We wish you many happy years ahead in your new home.
1/5
TrustpilotPoor experience - Chitts Hill site
Update: FYI - All the details were provided but no one was interested in reaching out. It is very distressing that Hopkins are refusing to change our faulty front door which was already assessed and agreed as faulty. I am also finding their Complaint Customer Service borderline rude and definitely more interested to save their own money rather ensuring the customer receives the quality promised at the time of purchase. We found out that our long list of issues who were due to "be resolved " by site manager have not even been passed/mentioned to the legacy manager who took over as they closed the site down now. Basically everything would need to be assessed again and then looked into to see if it's something Hopkins will sort. Shocking! Although we moved into the house at the end of October 2023, there is an incredible amount of issues still outstanding to be fixed without us being given any dates for the repairs: damaged front door, windows, light, cracked window sill, attick, rattling pipes in the bathroom and 1 bedroom and BUGS infestation etc. Apparently the bugs infestation is not even covered by the Hopkins warranty like it would be normal to buy a new house already "inhabited". Customer Services must have a competition on who provides the worst service and it's the same experience our neighbours also have unfortunately.
We are sorry that this has been your experience. We have requested further details from you via TrustPilot, so we can feedback your concerns to our Customer Services team.
5/5
TrustpilotJason Hutton
Jason Hutton, the sales manager has delivered Excellent Customer Service and makes the hall process nice and smooth I am very happy with the house and the site manager Lucas and Jason really looking after all the residents very well quick response and working very closely to deliver outstanding services.Really happy and Highly recommended Hopkins for anyone wants to purchase a new home .
Thank you for your glowing review. We're delighted that Jason, Lucas, and our team have provided you with excellent service throughout your home-buying journey. We're committed to this level of care for all our residents and future homeowners.
5/5
TrustpilotGreat staff, lovely home
After we had reserved our home, the Sales Consultant we had been dealing with left, but this was perhaps for the best. Olivia, the new sales consultant for Kingsfleet, was wonderful in keeping me updated, and putting up with my anxious (annoying) emails.Even now if we need anything or have questions about the site Olivia is welcoming and happy to chat or signpost who to email.The house itself has a few minor snags, which Hopkins have been quick to address, and everyone has been polite and efficient in sorting these issues.The builders and tradesmen on site are friendly and courteous, always say good morning or give right of way to residents' cars.Overall we are very pleased to have picked a Hopkins home.
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Tell us what you need and we'll put you in touch. Hopkins Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ely.
