Tucker Gardner Cambridge reviews

★★★★★ 1/5

Google

As with many other reviews, I have not been waiting close to a month for my deposit to be returned and not seen any progress. I have been in constant contact with my property manager but not received any reason for the delay. The deposit also had a hefty deduction that we received receipts for but these were clearly inflated values that Tucker Gardner's negotiators have done a poor job with settling on a price for services and the costs are offloaded to the tenants. I've given Tucker Gardner notice that I will be seeking legal advice. I don't want an apology, I just want my money returned and close all dealings with Tucker Gardner.

Colin · 18 June 2020

★★★★★ 5/5

Google

Recently purchased a property through Tucker Gardner and dealt primarily with Chloe Compton. Towards the end of the purchase things got a but slow and Chloe chased the vendors, and both solicitors on an almost daily basis to make sure that things moved as quickly as possible. I was really pleased with the way the whole process was handled.

James · 18 June 2023

★★★★★ 5/5

Google

This is my second property with Tucker Gardner and Manjula was helping me a lot in all my situation. He respond very quickly and sort any quick fixes in the property.

Vengadessan · 18 June 2020

★★★★★ 5/5

Google

We currently have Tucker Gardner as our letting agent. I and my husband are happy with Tucker Gardner especially with Mr. Vinnie Tesse as our letting negotiator. He helped us so much even we asked him for a favour to do something over the weekend and he did it for us. He was always friendly and responsible for what we asked him for. This kind of service I can trust for renting a property! I'd highly recommend Mr. Vinnie.

Aimee · 18 June 2020

★★★★★ 5/5

Google

Thank you very much for tucker gardner cambridge branch for approving our tenancy in wulfstan way and most especially to your fantastic staff Manjula who is kind and generous who supported us for the processing of our tenancy approval. Thank you so much to all tucker gardner staff cambridge for your quick action. Best regards, Joselito and Carmen

Joselito · 18 June 2023

★★★★★ 5/5

Google

This review is mainly for Emily Meadows as she helped in getting the house at the beginning and she is helping to complete the process. She is very kind, responsive and competent. We are very happy with her service.

Annalia · 3 August 2024

★★★★★ 1/5

Google

I made very bad experiences with this agency, avoid it if you can. For personal reasons I had to leave my contract early so it might have been a bit more communication effort than it normally is, but I had a couple of issues: - communication is really bad, most times it took several weeks and several reminders before I got a reply. - I was not informed that new tenants moved into the place and I still paid rent for a couple of days. Luckily my former neighbour told me and so I could claim the money back. - Getting back the deposit and sorting everything took almost 4 months. I have to say they were always very friendly but in my opinion they are not very good at their job.

Daniel · 12 December 2019

★★★★★ 5/5

Google

Manjula was really kind and proffessional compared to other agents we came across. He helped us find a house very quickly and made our move to cambridge so much easier.

Ela · 18 June 2020

★★★★★ 5/5

Google

My star rating is for my property manager Shirley Cook. As a Landlord, and despite frequent and troubling issues with Countrywide, I have nothing but praise for Shirley's unfailingly reliable, efficient and quick response in every instance. She has remained cheerful and helpful in successfully remedying many a challenging situation.

Bridget · 20 December 2023

★★★★★ 2/5

Google

An honest opinion Good bits: 1. Renting a flat was easy, despite difficulties with viewing the flat - the agent did not know her way around the complex and took us a while to find the place...but paperwork was quick 2. They were quick with fixes 3. Communication was relatively easy via emails Bad bits: 1. The fridge was broken when we moved in and we had to wait 2 weeks for replacement... 2. we waited 37 days for our deposit to come back Overall, average experience, definitely the worst I had with agencies, but I do not think this is nothing unusual.

Milo · 19 June 2019

★★★★★ 1/5

Google

Please avoid this agency! They are very unprofessional and incompetent. They would not reply to my emails and I was literally doing their job as they couldn't inform me or follow the law procedures as taking care of the move out inspection or arranging dates with us to visit the property. They will actually just show up with strangers to your house and enter without permission. When confronted about it they will lie to you saying had arranged it with another colleague. Such a bad experience, in my many years of renting I had never encountered an agency like this one. Please avoid!! Just take a look at the amount of 1-star (because there are no 0 star) reviews they have.

Carolina · 19 June 2019

★★★★★ 1/5

Google

I only gave it one star because I couldn't give it zero stars. It has been four months, and my former housemate and I have not received our deposit back. We were assured that paying for TuckerGardner's CONTRACTED cleaner (for hefty price) would remove our responsibility for cleaning and place it solely on the contractor to abide by. So we did so, yet somehow AFTER leaving the property we were told that the curtains weren't cleaned, and that we were responsible for the incurred dry-cleaning costs. FURTHERMORE, even though no evidence was provided that the curtains were dirty (something we dispute), we were told that not only must we accept the charges, but that THE AMOUNT OF THESE CHARGES WILL BE DISCLOSED TO US *AFTER* AGREEING TO PAY THEM. You tell me: what kind of a business offers you a service, but tells you that only after you agree to pay, it shall present you with the price? TuckerGardner have taken advantage of us for being out of the country for the last few months, and our former property manager has avoided taking our calls whenever we do try to call (always in a "meeting," at all times of the day). No other individual working for TuckerGardner accepted our request for assistance. Four months, and no indication that we will ever get our deposit (around 2600 GBP). Don't ever deal with this organization!

Daniel · 19 June 2019

★★★★★ 1/5

Google

Useless agent, I would give negative if I can. As a landlord using the agent, I will suggest landlords avoid the agent by the following reasons: 1. no response when you have query. Nobody cares you at all although they charge fee. 2. They made mistake on the rent they received and sent me warning on rent arrears. When I called them to understand what happened, they had no idea. I had to contact with tenant by myself and it approved to be a mistake they made. I think a 2 minutes telephone call to the tenant can avoid the stupid mistake. 3. I did not receive correct rent from them. The statement is misleading and confused. When I tried to contact with them, nobody response. I paid the manage fee and wish at least the agent can do the correct math calculation. 4. The invoices included in the statement were not sent to me. I chased for a couple of months, but no response.

Gui · 19 June 2019

★★★★★ 1/5

Google

The worst lettings agent! Me and my wife rented with Tucker Gardner for many years and received extremely poor `customer service` throughout. They are very difficult to get hold of and you have to keep chasing them for answers and updates. Some of the issues we reported (on multiple occasions) during our tenancy were never addressed - for instance rubble (bricks and concrete piles) left by workers in the courtyard in front of our flat (still there after us reporting it 2 years ago!). One of the worst issues was, when we had a crack on our toilet base, meaning we had a growing smelly wet patch on our carpet. Tucker Gardener waited weeks before fixing this as they would only use one contractor, who was on holiday. Once the toilet was replaced, we had to argue for the carpet (with the smelly patch) to be replaced but their first response was that they their actions had “already exceeded what was expected” of them. Ergo we should have just lived with the smelly carpet as they didn`t consider this `essential` work… They tried to overcharge us for an extra month`s rent when we handed in our notice, which clearly was not in line with our contract but could provide no evidence to supporting their claim. We emailed everyday for over a week to sort this out but got very few responses (not addressing our query) and we finally had to go into the branch to argue in person before it was eventually sorted. We also had many issues with the agency when moving out and raised an official complaint with them. We were told over a months ago that a senior manager from Cambridge would call us to discuss our complaint but this unsurprisingly never happened … I would discourage anyone from using this agency. Awful experience!

Jack · 19 June 2019

★★★★★ 5/5

Google

I have been a tenant in a property managed by Tucker Gardner for the last 2.5 years. On the few occasions where I have had problems with the property they have been responsive and resolved the matter promptly. In addition on two occasions when I have needed assistance with matters at my property whilst I was abroad my property manager helped with their resolution, for which I am extremely grateful. I have been thoroughly impressed with every person at the agency with whom i've had contact, but must express special gratitude to Vincent who has been exceptional.

Ben · 19 June 2019

★★★★★ 5/5

Google

We let a property through Tucker Gardner and found them professional, friendly and efficient. Eugenio was excellent and always responsive to any queries we had.

Tom · 18 June 2021

★★★★★ 1/5

Google

Oh dear. If you’re think about renting DO NOT, they have held the deposit well over a month rather than 10 days. Despite being contacted by email and phone close to a daily basis, no one seems to know what they’re doing. Have been told multiple times that they would get back to me and they have not. It’s a shame as I do not want to take legal action. I would just like my deposit back.

Liv · 18 June 2020

★★★★★ 1/5

Google

We have rented a large family home from this company for the past two years. They are useless as letting agents. Not responding for one week despite call, emails and letters when the gas fire broke and was stuck on full fire and no able to be turned off. They are now unable to provide an inventory of the furnished property we are renting and I am having to contact the owners abroad to try and get a copy.

Tracy · 19 June 2019

★★★★★ 1/5

Google

I just walked 50 min in the rain to see a property only for it to be cancelled 5 minutes before the viewing appointment. Apparently, the person that was supposed to show the property was sick, which I have no problems with. However, did they find out that the person was sick 5 minutes before my viewing.. ?! Very disappointed with how appointments are managed and I would definitely recommend to never deal l with this so called "business".

Y · 19 June 2019

★★★★★ 5/5

Google

Emily and Lee have been fantastic in guiding us through the sales process for our house. They have both been available and have offered timely and safe advice. Thanks to them and the whole TG team!

S · 10 August 2024

★★★★★ 5/5

Google

Very good customer service by Tuckergardner staff. Proffessional and friendly, I would recommend to anyone looking for a house in Cambridge. Thank you Manjula for all the help.

Gamini · 18 June 2020

★★★★★ 5/5

Google

Manjula is the best agent in Cambridge. I found his knowledge, expertise and customer service second to none. Very happy with his services and will recommend to anyone.

James · 18 June 2020

★★★★★ 5/5

Google

Manjula is the best estate agent we came across in Cambridge. He was very friendly and knowledgeable. We are very happy with the flat he recommended to us.

Emonie · 18 June 2020

★★★★★ 1/5

Google

DO NOT USE THIS AGENCY - TERRIBLE EXPERIENCE! During the year that I was renting from them I attempted to reach them by email 5 times and they didn't reply once. At one point I had flooding in the property and it took 3 days of me calling them for them to actually look into the matter. When I moved out, they compared the state of the property to an out of date inventory form that wasn't in my name and wanted to charge me for removing furniture that wasn't even in the property when I moved in! Furthermore, it took them TWO MONTHS after I moved to refund my deposit! A colleague of mine even said that when she rented from them it took them FOUR MONTHS to refund her deposit. To make matters worse, when I called to ask about the delay I was hung up on mid sentence and not called back! I would never use this agency again and do not recommend them to anyone! The worst customer service I've experienced in my life.

Henry · 19 June 2018