Tucker Gardner Cambridge reviews

★★★★★ 1/5

Google

We are in the process of buying a new property and have dealt with probably all Cambridge agents. Tucker Gardner have been a total nightmare. They never answer their phones. They don't get back to emails or voicemails or messages through Rightmove. I've been trying to arrange a viewing from the minute a new property was advertised and I have been unsuccessful still days later. This is unacceptable especially in this market. I am glad I haven't worked with them when selling our properties. They are a total nightmare.

Regina · 18 June 2022

★★★★★ 4/5

Google

I found the letting agent herself to be extremely friendly, helpful and efficient. However I am becoming greatly concerned after reading all the reviews reporting unacceptably late return of deposits, as this is my current experience. I have now waited 1 month for the return of my £1211 deposit, having spent over 20 hours submitting photos and responding to irrelevant “issues/damage “ on the check out document such as “non working light bulb” and “abandoned frog statue” (a tiny tin figurine that was in the garden when we moved in….) and “rubbish by the shed” - a Tucker Gardner To Let sign and the Landord’s spare paving! All after I damaged absolutely nothing and even paid £420 for a professional End of Tenancy clean that left the property much cleaner when we vacated than it was when we moved in! It’s definitely time Letting Agencies realised that their Landlord clients don’t understand the law on Deposits and the vital difference between Damage and Fair wear and Tear! The poor Tenants are always the last to be considered and the ones who have to keep borrowing money for their next deposit whilst awaiting the return of the one they paid in good faith 12 months previously. The clue’s in the name - It’s a Deposit - not a savings account for Landlords to dip into in order to do up their properties in between Tenants! Anyhow - wish me luck and here’s hoping I don’t incur yet another month’s overdraft fees before they get around to returning my money 😞 Quick update - I finally got my Deposit back! It took 6 weeks and endless emailing of photos etc to the Deposit Holding Company, but the Agent at Tucker Gardner ultimately insisted to the Landlord that they return it - so many thanks to her. My faith is restored in human nature!😁

Mel · 18 June 2022

★★★★★ 1/5

Google

Very unprofessional staff Not cooperating at all In letting Joina is worse Property Manager I have come across I don't recommend to any one Very rude and arrogant Letting Team is bigg time liars Don't trust at all Tjis Cambridge letting team

Anil · 18 June 2020

★★★★★ 5/5

Google

Natasha is a super star, she really helped us finding and securing a house. Good experience with Tucker Gardner so far.

Henry · 18 June 2023

★★★★★ 5/5

Google

Very soon moving into a property managed by Tucker Gardner and happy with the way my letting negotiator Natasha dealt with the process. All my emails were swiftly answered by her and from the start of application to key collection took only 4 days. So far a very comforting experience.

Dinesh · 3 August 2024

★★★★★ 5/5

Google

Whilst I have not yet rented a property through Tucker Gardner, I just wanted to thank Rachel so much for her recent kind help and consideration. Her knowledge is exemplary. Well done and thank you, we will be in touch soon.

Martin · 18 June 2020

★★★★★ 1/5

Google

Reading reviews and shock horror I am also finding myself waiting for my deposit to be returned back like others on here - no response to emails. Sick of chasing and absolutely disgusted by poor communication!!!! Steer clear. Already spoken to My Deposits and will raising a dispute. Something needs to be done about this.

Jemma · 18 April 2024

★★★★★ 5/5

Google

Lee is the brilliant at his job .He has helped me alot regarding selling my house due to circumstances.Could not do this without him and would 100% recommend him .Simply the best

Tricia · 17 August 2024

★★★★★ 5/5

Google

Tucker Gardner agents, Manjula Kanakaratne and Edna Teixeira were professional, knowledgeable and informative. Mr Kanakaratne was very considerate and helpful. I was impressed and would highly recommend Tucker Gardner.

Pamela · 18 June 2022

★★★★★ 1/5

Google

Booked a viewing for a property, they were not flexible at all made us come during rush hour. Called one minute before the viewing when we were at the door to say they ‘attempted’ to call to cancel when I had received no missed calls from them as they didn’t have a key to access the property. No apology for wasting my time. Especially since we are not from Cambridge and travelled for the appointment. Very unprofessional

Eman · 18 June 2022

★★★★★ 5/5

Google

Our Property Manager, Mike Lovelidge, is always professional and helpful. He always responds to my emails very quickly. Mike is very understanding and effective in regards our property repairs issues. He is definitely the most organised, patient and effective. Thank you Mike.

Anna · 19 June 2019

★★★★★ 5/5

Google

I have recently rented property maintained by TG, my move went very smoothly, Thanks to the negotiator Mr. Vinne from the branch. Who helped us with every step until my move is complete. I appreciate the very prompt support I received in helping me with my move. I have to mention there were some repairs I thought I would report while settling in the property, to me surprise TG already arranged as part of their inspection output. Well done!PositiveResponsiveness, Professionalism

Karthik · 11 December 2021

★★★★★ 5/5

Google

Excellent experience having my house valued within 24h and an official letter including market analysis. Would highly recommend!

Spa · 16 August 2025

★★★★★ 5/5

Google

I am very satisfied with the tucker garden agency especially my letting agent Manjula helps me a lot. I saw more than 15 properties with other agency. But I didn’t get. With the help of Manjula(letting agent ) I Saw only one property and I got it. All the paper works are very fast. The property management team is also good. Thank you so much…

Anu · 18 June 2023

★★★★★ 5/5

Google

As a family we moved to UK, couple of weeks back and tried to find an ideal home for ourselves.Luckily Manjula from Tucker Gardner, Cambridge found us a nice place. Tucker Gardner gave us a good service and as a letting Agent they are highly recommended.

Jude · 3 August 2024

★★★★★ 1/5

Google

Disgusted with this service, applied for a rental property, was told unable to view property in bar hill as had a tenant until 9th August but would be supplied with video view until viewing available, was told we would be first to view as first to apply, was advised to hold for 2 months as property was guaranteed as all funding was in place, was promised we would be contacted asap,,, waited the 2 months with no contact at all so phoned today to see how things were progressing and was told property was already taken, queried this and asked how could this happen with a so called professional service only to be told "it is as it is" no apologies, no offer of other properties... What they fail to understand is we had all plans in place, gave notice on present property and done change of address for all services, bills etc, arranged holiday from work and paid for moving service so we were totally prepared and now homeless in 2 weeks with nowhere to go and not even a justified response or apology... Why oh why was it not worth this company making contact to inform us they'd given the property to somebody else,, basically an unprofessional service with zero customer service and lazy bone idle staff, absolutely disgusted with them so please take my advice and avoid this company like the plague, they have no concerns as to how they ruin people's life's, all full of promises which are nothing more than make believe bs.. Would love to totally blame bad staffing but realistically there no such thing as bad staff, just very bad managers, avoid them at all costs....NegativeResponsiveness, Professionalism

Paul · 25 August 2021

★★★★★ 1/5

Google

I am trying to make an offer on a property I just viewed but no one picked the call in their office after several attempts to ring, always a voicemail. I just looked at the reviews left on google few months ago and found I am not alone! After dealing with various estate agents in Cambridge, Tucker is definitely the worst one I have ever come across so far. The rest estate agents are all Super compared to them !NegativeResponsiveness, Professionalism

Hsiaoyun · 25 August 2021

★★★★★ 3/5

Google

So far they are helping, especially Rachel... But the miss communications between my landlord, new flat and them is a nightmare! I will keep calling and following for sure and trust all goes well. Watch that space

Sonia · 18 June 2020

★★★★★ 5/5

Google

Had Spencer value my house for rent. Although I haven't come to market yet Spencer was very informative and explained the whole process to me. I will definitely rent my house with Tuckergardner in the near future.

Dishan · 18 June 2020

★★★★★ 4/5

Google

Emily Harris was very professional and helpful. Not only she was very nice when showing me the property, but also also helped me to arrive to an agreement with the landlord, such as requesting a mattress change.

Maricarmen · 18 June 2020

★★★★★ 5/5

Google

Emily showed us a beautiful apartment in Cambridge, we got accepted by the landlord within 48 hours, and moved in 10 days later. Emily was very helpful with such a quick turn around time. Thankyou very much!

Anonymous · 18 June 2020

★★★★★ 5/5

Google

Manjula helped us a lot to find a really nice property. Thank you for your help. I would recommend Manjula to anyone who is looking for a property.

Rumesh · 17 August 2024

★★★★★ 1/5

Google

Booked an open house viewing for 12pm, after more than one hour waiting, still nobody shows, called the office, the gentleman said will find out and call me back, didn’t received a call back, after that, no body answer the phone anymore! Avoid! Terrible service! Wasting time! Very unprofessional!

Grace · 18 May 2024

★★★★★ 1/5

Google

Awful. Don't answer their phones or call you back. Frustrating to work with. Would not sell my house with them and still trying to get a viewing. Seriously, it's been 2 days and can't even get hold of someone to book a viewing. Left 2 voicemails and several calls.

Annica · 18 May 2024