Tucker Gardner Cambridge reviews

★★★★★ 5/5

Google

Very good customer service , Very smooth and easy process. I've dealt with Manjula kanakaratne and he was very helpful and professional . I would recommend Tucker Gardner and letting agents Cambridge

Yesmine · 18 June 2023

★★★★★ 1/5

Google

Are you selling a house? Think about it, you'll only sell a property a few times in your life. Invest in the process, do the viewings yourself and get an online agency to book appointments and take bids. Nobody can sell a house better than the person who's lived there. Agents have little incentive to do more than the bare minimum to sell. An extra sale is much more profitable than a higher sale price or commission if you think about it. These guys are average at best, and probably hindered the process if anything. Don't go with a big agency, do it yourself.

Stathis · 18 June 2023

★★★★★ 1/5

Google

My brief 8 months renting through Tucker Gardner in summary, is that I would of had a marginally better experience if I was to insert a needle in my eye...from the initial viewings and the remarks the 'Agent' had for the previous tenants were borderline criminal, maintenance team couldn't manage to run a bath let alone a telephone/email and forget deposit, how about playing 'how badly do you really want your money-back game?!' (4 months by the way for those playing along, and countless chasing emails and calls). TG I would not recommend you and nor shall I ever use you (or Countrywide - the parent company) again, I bid you good luck for the future.

Andy · 18 June 2023

★★★★★ 5/5

Google

This review is being written especially to appreciate the swiftness and helpful attitude of Billie White-Fensom, Property Manager in connection with the resolution of a problem related to the non-payment of an electricity bill [by a tenant, as may indeed happen] related to a small property of mine in Cambridge. Within minutes of my email sent from Turkey, her reply came back like an arrow. Over the years, I have come to expect cooperation, problem-solving and promptness from Messrs Tucker Gardners, and disappointment has not come my way!

Tanvir · 18 June 2023

★★★★★ 5/5

Google

I gave my requirement to Manjula only couple of weeks ago, and he understood it perfectly and his 1st option given was perfect for us. Thereafter, he took the trouble of guiding us through the process, and helped in many points of the process. He even took the trouble of checking the status of HomeLet to keep us updated about the process. He closed the entire process made the apartment available just in 7-10 days. Finally, he even made arrangements to get a quote for a slight plumbing alteration. Fantastic teamwork lead by Manjula. Well Done and keep it up. Thank you, Chin

Chinthaka · 18 June 2023

★★★★★ 1/5

Google

Had absolutely the worst experience renting with Tucker Gardner. While renting, anytime we needed help with the property, we had to wait for weeks on end to get someone round the property to get things fixed. And when we had to leave, it was an absolute nightmare - they kept contradicting themselves with all their rules, any request we made was ignored, they changed us more rent than were supposed to, and the best part - they took money out of our deposit because there was a gap between us moving out and the new tenant. Strongly don't recommend them!

Ana · 18 June 2023

★★★★★ 5/5

Google

My tenant of 13 years suddenly handed in his notice because of problem neighbours in the small block of 6 studio flats. It sounded very bad, tenants of another flat had already given up and left. I could not do anything from abroad, and the management company for the block said it was not their problem. Richard from Tucker Gardner located the owner of the flat with the bad tenants, sorted the problem out, we did some renovations to my flat, peace and quiet returned to the block, and someone is glad to rent the flat again. I am extremely grateful to Richard for the effort he put in to sorting the situation out!

Eugenie · 18 June 2023

★★★★★ 5/5

Google

Highly recommend, I moved house in February Richard was fantastic, since then I’ve communicated with Shirley regularly who has been brilliant and is always happy to help

Luke · 21 October 2023

★★★★★ 4/5

Google

Recently rented a place through Manjula (letting agent)as a tenant and the entire process was seamless.always available on the phone and helped us a lot with the process.initially I thought I won't get a house in Cambridge and would be difficult to find it with my budget,but he was the one who helped me for everything.thankz Manjula for your help.God bless you,and also thanking Billie who helped me to solve a big issue that I faced in my property

Gopika · 18 June 2023

★★★★★ 5/5

Google

Millie Samways is a fantastic lettings agent. We are very pleased with the service she provided. She is friendly, helpful, highly professional, dedicated and caring towards any customers who approach her.

Victoria · 18 June 2023

★★★★★ 5/5

Google

They have got the best service

Bett · 2 April 2026

★★★★★ 1/5

Google

Don't rent from them, super sus. Bullying asking for personal details, threatening that if we don't provide photocopy of passports they we will lose our bid for a place.

ElektroThing · 2 September 2025

★★★★★ 5/5

Google

I recently moved into my new place in Cambridge and had a great experience with Tucker Gardner . The entire process was smooth and stress-free, thanks to the excellent support from Manjula. He was incredibly helpful, professional, and always quick to respond to any questions I had. His support made the whole move-in process much easier. I highly recommend Tucker Gardner for anyone looking for a reliable and friendly letting agent .

Mihiran · 24 April 2025

★★★★★ 5/5

Google

Cannot recommend Manjula enough! He has been very attentive and helpful all throughout our search for a new home. He went the extra mile in finding us a house when we were struggling and pushing to get the house up to spec beyond our standards. Thank you Manjula!

Anto · 18 April 2024

★★★★★ 5/5

Google

I used Tucker Gardner to find my new flat in Cambridge, Manjula was very helpful and professional. He gave me a lot of information about the flat and the area. We are very happy with the flat he recommended, he also made the process very easy for us .

RHIANNON · 18 June 2020

★★★★★ 5/5

Google

Excellent customer service.

Daina · 2 April 2026

★★★★★ 4/5

Google

I found the letting agent herself to be extremely friendly, helpful and efficient. However I am becoming greatly concerned after reading all the reviews reporting unacceptably late return of deposits, as this is my current experience. I have now waited 1 month for the return of my £1211 deposit, having spent over 20 hours submitting photos and responding to irrelevant “issues/damage “ on the check out document such as “non working light bulb” and “abandoned frog statue” (a tiny tin figurine that was in the garden when we moved in….) and “rubbish by the shed” - a Tucker Gardner To Let sign and the Landord’s spare paving! All after I damaged absolutely nothing and even paid £420 for a professional End of Tenancy clean that left the property much cleaner when we vacated than it was when we moved in! It’s definitely time Letting Agencies realised that their Landlord clients don’t understand the law on Deposits and the vital difference between Damage and Fair wear and Tear! The poor Tenants are always the last to be considered and the ones who have to keep borrowing money for their next deposit whilst awaiting the return of the one they paid in good faith 12 months previously. The clue’s in the name - It’s a Deposit - not a savings account for Landlords to dip into in order to do up their properties in between Tenants! Anyhow - wish me luck and here’s hoping I don’t incur yet another month’s overdraft fees before they get around to returning my money 😞 Quick update - I finally got my Deposit back! It took 6 weeks and endless emailing of photos etc to the Deposit Holding Company, but the Agent at Tucker Gardner ultimately insisted to the Landlord that they return it - so many thanks to her. My faith is restored in human nature!😁

Mel · 24 October 2022

★★★★★ 1/5

Google

The worst estate agency I've ever encountered. Totally not responsive. When we moved out, I rang them up and told them we'd be leaving at the end of our tenancy agreement but the person on the phone didn't ask any questions (not even what the address was!) so I had to push all the information on her. I got the impression she hadn't made any notes so I also emailed the agency to summarise the phonecall but I never received a response. After some chasing, I managed to get someone from the agency to submit a reference for the new property we were moving to. When we left the property we rang them on the day to say we were leaving, and we went to the agency and handed in the keys (to someone who didn't seem to know where the property was). We asked if there was anything else we needed to do because all the contact we'd had had been so dismissive, but he waved us away and said it was all fine and he'd handle it. Two months later we get chased for not paying rent... on the property we had moved out of and made it as clear as possible we were moving out of... They said that they didn't know we'd moved out. Luckily I'd kept some email communication about this so I could prove that they really should have known, and it got sorted, but it was an awful amount of hassle. Even if they're advertising a good property, I would avoid them. They are only going to cause problems for you. -March 2022 update- Furthermore, it took them three months to return our deposit and four months to refund an extra month of rent that had been taken during the moving-out process. We are now done with everything, but it was a ridiculously long period of time spend chasing them, filling out forms, raising complaints with external bodies, more chasing, etc. I still strongly advise anyone looking for a property to avoid renting one through Tucker Gardner.NegativeResponsiveness, Quality, Professionalism

Anna · 25 August 2022

★★★★★ 1/5

Google

Tucker Gardner were managing a sale of a house I was buying. I can honestly say that from the day the offer was made they didn't do a single thing to make the process easier or quicker. On the contrary - they were actively delaying the transaction by blocking me from getting in contact with the seller, something both parties wanted. In 7 months (yes, it took 7 months) they didn't even bother to send an email with a status update. When I complained, they finally called me back only to find out from me where the process was. Last time I checked it should be the other way around. I'll try my best to never have to deal with Tucker Gardner again.NegativeResponsiveness, Professionalism

Michał · 25 August 2022

★★★★★ 5/5

Google

Rachel Hayward helped us looking for a place to rent and she was the loveliest and kindest person, she even took us with her car to the properties as we didn't have a car and helped us in everything we needed. Thank you Rachel!

Paula · 18 June 2020

★★★★★ 5/5

Google

Had a not bad experience, although it required a bit of chasing, Mr. Manjula was so helpful with setting up the tenancy and provided with all the requirements right before the move in

Nowfal · 18 June 2022

★★★★★ 2/5

Google

We were in terrible rush so we took the flat. We were charged a large fee altogether above £500. Then we were specifically told that we had to insure our property to get the contract, ignoring our opinions - but no one bothered to check it ever. The first day, we receive 1.5 pairs of keys because apparently one lock is enough according to the agent. Funny thing, one of the locks was broken and the other key was poorly cut. I happened to have the right experience and tools so I repaired the lock. When we entered the flat, the chests of drawers were falling apart. Literally, the chests of drawers across the flat were just put together on display. I ordered the right L shaped brackets and repaired the chests of drawers. Then we realised that the wood was heavily infested with mould so we called the agency. No one cared to take care of this so we bought some chemicals and regularly applied it. The wooden windows were bend due to water problem and there was no window seals, which made a killing combination with the electrical heating. It was impossible to heat up the house. It took two days to install the seals and they worked just great, we could actually heat up the flat. Then as a goodbye, we were charged £100 pounds for cleaning, because we forgot to descale well enough one of the sinks. For such price, I'd expect some effort. None were shown at any point, besides the opportunity to charge us some money. We were not treated like people, but like sacks of money. Not recommended.

Mateusz · 19 June 2017

★★★★★ 1/5

Google

Tucker Gardner had to cancel a viewing due to the tenant being ill (understandable, these things happen). When I asked to reschedule they said they couldn't on this call but would call back quickly to reschedule, this never happened and when I rang back several days later after no correspondence the flat had been let. Similarly I then tried to arrange a viewing for a second flat. I was told the person who received my calls couldn't arrange viewings and that the team responsible for viewings would call me back imminently. Again this never happened and rather I found the advert for the flat taken down later (presumably let agreed).NegativeResponsiveness, Quality

Harry · 18 June 2022

★★★★★ 1/5

Google

It is infuriating to deal with the staff here. Constantly being told they will call you back, or email you. It never happens. When called, they are actively rude and unprofessional. It seems as if they will say whatever they can to end the call, and none of the employees talk to each other whatsoever. They will actively waste time and make false promises. Thankfully, after a few days of calls, I started taking names of the employees I was dealing with. Richard in particular is a sour individual and was thoroughly unpleasant to talk to. One day, he assures me he will call me back in the next two hours. When I call back the next day, and he says AGAIN he will call me back. When I say that he has failed to do so before, so I have doubts he will now, he then has a tantrum. It would have been nice if he was capable of behaving as a professional and owning up to his original mistake. Instead he chose to double down and further embarrass himself and Tucker Gardner. Perhaps when staff at this company say they will do something, it might be in their interests to actually do that. Instead of saying words at the time, and not worrying about what they mean, while repeatedly interrupting and being generally unpleasant. Instead of copy paste replies to these reviews, Tucker Gardner should perhaps actually make some changes to how they conduct themselves. It is clear from every review site available that they can't complete even simple tasks, and they have been consistent over multiple years. Stay away from this company. They are aggressive, lazy and will only cause a headache.

Gerald · 18 June 2022