Tucker Gardner Cambridge reviews

★★★★★ 1/5

Google

Very disappointed. I emailed on Monday to arrange a viewing on a property, was told yes it’s still available and would Friday be good for a viewing, I responded saying Friday was good and could they just let me know a time. I had no response. I then emailed again Wednesday, no response. Emailed again Friday, no response. So I then phoned them on Tuesday to try arrange it again to be told that the property was now no longer available. Awful communication. A simple email to say it was now unavailable would have been fine, rather than having 3 emails ignored.

Chloe · 18 June 2020

★★★★★ 5/5

Google

I have been looking to rent a property in Cambridge, moving to the area ahead of a new job, and so far Tucker Gardner have made this process more straightforward than I had envisioned. When calling up to arrange viewings, primarily speaking to Emily Harris but also other colleagues, the staff whom I spoke to were friendly, helpful, and proactive in finding further properties in line with my criteria. During the viewings, Emily was informative on the properties and the local area and also gave a useful, reassuring overview of how the next steps would take place. As I had to travel to Cambridge from Cheshire (and back) in a day by public transport, the viewings were helpfully arranged in conjunction with my tight travel schedule and Emily kindly gave me a lift between viewings. All of the day went smoothly and I'm now in the paperwork stage, which is also proceeding quickly. So far I have been very pleased with the service, predominantly the work of Emily Harris, and hope things continue to go well.

Robin · 18 June 2020

★★★★★ 1/5

Google

We had a viewing confirmed for 16:30; the letting agent called and asked if we could view the property at 15:30 instead as they booked another property to show a client at the time we confirmed. We said no as we have already discussed this time and instead of agreeing they've cancelled our viewing and asked if we could view the property at a different date. Really despicable and lazy service, if you want a prospective tenant then keep your word.

T · 19 November 2024

★★★★★ 5/5

Google

Emily, Lee and Lisa have fantastically supported us. Emily is great and enthusiastic. Lee was great with experienced advice. They were all very experienced and secured a great sale for us. We look forward to their further success.

Cigdem · 10 August 2024

★★★★★ 5/5

Google

I called up Tucker Gardner with not a lot of information and quite a few nerves about relocating from London to Cambridge. I spoke to a fantastic estate agent Ben H who settled all of my nerves and gave loads of information to me and helped me find out a lot more about moving house. Thanks Ben!

Jake · 18 June 2023

★★★★★ 3/5

Google

Over a month passed since I've moved out and still no deposit is returned. Every time I call them to all when it's coming, they say it's almost there, few days left, but missing promised date every time. UPD: It took 5 weeks in the end to get my deposit back. Agency was ok with handling issue in my flat and rest was fine, except for high moving in and out fees of course. UPD 2: Contacted by my agent again confirming it was a human error, as expected. The fact they were saying it's all fine and there is no problem, was not true after all.

Aleksejs · 19 June 2019

★★★★★ 1/5

Google

Worst letting agent in Cambridge, UK. They don't care for you once you move in. They don't repair things unless it is damaging the apartment. Water is continuously leaking from boiler. Everyday around 50 Gallon of water is leaking. Following up for last few days. It cost me 2-3 pound per day for me. In another incident , door bail was not working from the first day itself. They didn't inform me while moving in. Suffered for 2 months with loads of missing parcels. And last but not the least, few bathrooms fittings are missing from the first day itself. They should have repaired it even before giving the apartment on rent. Anyway, even after 6 months of moving in they didnt repair it.

Saikat · 19 June 2019

★★★★★ 5/5

Google

My husband and I moved in August and needed to find a place to live very quickly. TuckerGardner was very responsive in setting up viewings and answering our questions. When we chose our flat, Mike was there for us every step of the way! (And we really did ask questions tirelessly.) From signing and moving in, to special requests, to maintenance needs, we never had to wait for a thing. The quality and kindness of Mike's work with us has been very high and we have settled in well, feeling secure that we have a great letting agent!

Alicia · 19 June 2019

★★★★★ 5/5

Google

Great experience as a tenant. Very quick process. Jenna has been especially helpful in helping me with changing my move in dates, which has made my moving much smoother.

Haozhe · 18 December 2024

★★★★★ 5/5

Google

I've dealt with Ben Haynes in order to purchase a flat in Cambridge. Being new to the house English market, Ben helped me all along, understanding the process and touching base with the seller and me regularly. They also arranged a "bridge" rental of the same property, which was also very handy. Great costumer service overall!

Andrea · 18 June 2023

★★★★★ 1/5

Google

I have been renting in Cambridge for the past 6 years. Tucker Gardner has been the worst letting agency we have ever dealt with. We terminated our contract 1 month early with 1.5 month notice (minimum notice is 1 month. Landlord initially offered to renew the contract. Before we could reply he cancelled the offer. We were told he entered into Tucker Gardner office screaming that he didn't like the sunflowers and plants we put on our balcony, which the whole neighbourhood loved: the contract itself stated "no furniture on the border of the terrace"). Now, after having handed back the keys, we are told we are still liable for the last month of rent and bills! Upon asking for clarification, it seems they had not yet "actioned" (exact words) our departure in their system. A mistake on their end, which the agent should pay for, not us as tenants or the landlord. They reply insisting they can't guarantee our deposit back yet, and they need to talk to the landlord first and other members in their team. They cannot even guarantee they will reach a decision about our deposit within 10 working days, as stated on the contract. Will keep you updated! 42 Google reviews mentioning a late deposit repayment...

Flavio · 23 September 2024

★★★★★ 5/5

Google

Met Rachel this past weekend as my husband and I walked around Cambridge visiting agencies looking for a place to rent. We're new to the city (and country) and have two cats. Most agencies told us, "nope, there's nothing for pets" - not her! She has helped us locate and view several options in the city. Overall, Rachel has been great to work with - providing both information on properties and insights into Cambridge!

Bridget · 18 June 2020

★★★★★ 5/5

Google

Even though we are in the process of renting an apartment with TuckerGardner ,we already know this is a serious and capable company ,they understood the fact that we have to move in really fast and they did everything possible to hurry up the process , Emily was really kind to us and she helped with the request of a repaint on the walls . We had a very pleasant experience with her .

Steliana · 18 June 2020

★★★★★ 5/5

Google

I would definitely recommend this company to anyone looking for rent or sales as their customer service skills is absolutely amazing I’ve spoken to Natasha who has given us five star service she was honest reliable and her customer service skills was absolutely amazing I will definitely come back in the future and would recommend to friends and family Big thank you Natasha

Imran · 18 June 2022

★★★★★ 1/5

Google

Their system might as well be loose pieces of paper floating around the office as far as I know since finding any information seems impossible. They forwarded my inquiry to a different property than the one I was interested in. How is that even possible?

Elena · 20 November 2023

★★★★★ 5/5

Google

We want to recognize Mr Lee Jones of Tucker Gardner. He is the estate agent who showed us the property in Cambridge we are now trying to purchase. Lee has a remarkable ability to put prospective buyers at ease with his friendliness and sense of humour. Most important, he was extraordinarily detailed in his answers to our incessant questions about the property, particularly during our second viewing. Head and shoulders above every other estate agent we dealt with in our rather extensive search for a property in Cambridge.

Kelsey · 3 August 2024

★★★★★ 5/5

Google

We are very happy with the service provided by our agent in helping us find and secure our rental home.We truly appreciate their effort and would gladly recommend them to others.

Dinesh · 16 February 2026

★★★★★ 1/5

Google

If I could give minus 5 I would. They do not check the property and let it get into a disgusting state. The do not reply to emails, it took 2 months to get an answer on one query. They withhold money. Do not use them

Pat · 2 October 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Tucker Gardner, and our experience has been positive so far. Emily, Jack, and Lisa have been wonderful throughout the process. Our offer on a property was accepted, and we are now in the early stages of the transaction. The team has been very nice and fairly responsive, which has made us feel confident moving forward. We look forward to continuing to work with them and hope for a smooth process ahead.

C · 3 August 2024

★★★★★ 5/5

Google

My experience renting an apartment from Tucker Gardner was positive and stress-free. Special thanks to Manjula, who was very friendly, helpful and ready to answer any questions I have regarding my move. The process was straightforward and very quick, and I am very happy with the service!

Sherman · 18 June 2023

★★★★★ 1/5

Google

I recently had an incredibly disappointing experience with the deposit specialist at Tucker Gardner. As a tenant, I believe effective communication is essential for a smooth and satisfactory rental experience, but my interactions regarding my deposit were far from acceptable. From the beginning, the deposit specialist, demonstrated a complete lack of willingness to communicate. Despite multiple attempts to address my concerns and clarify issues regarding my deposit, I was met with silence and unresponsiveness. This lack of communication not only wasted valuable time but also caused unnecessary stress and frustration. I reached out through various channels, emails, phone calls, but my attempts were largely ignored. On the rare occasion that I did receive a response, it was either dismissive or failed to address my concerns adequately. This level of service is far below what any tenant should have to endure. As a result of this poor communication, I am left feeling deeply disappointed and let down by the service provided.

E · 18 May 2024

★★★★★ 1/5

Google

Worst estate company in Cambridgeshire. I bought few properties around Ely, Newmarket, Soham and Cambridge and I dealt with many different agencies I must say this is THE worst company to deal with. Nobody showed up for the viewing appointment, called office asked us to wait for a call back, never did. 2nd appointment was late (believe the gentleman name is IAN), blamed traffic (we drove here too). no follow up calls we had to ring the office and chase our self. Office kicking ball around and keep telling lies, nobody never called us as promised. very unhappy customer. this company should not allowed to trade and if you want to sell or buy your property please avoid this company at all cost what so ever. remember this.

John · 18 May 2024

★★★★★ 5/5

Google

I have just accepted an offer for my property. Thank you Tucker Gardner team especially Emily Who made the process easy and stress free for me.

Paul · 10 August 2024

★★★★★ 5/5

Google

The team did a fantastic job throughout the process. They were quick to respond, very professional, and explained everything accurately and clearly. Made the whole experience smooth and stress-free.

Ashok · 16 January 2026