Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
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5/5
GoogleI would want to take this opportunity to thank Georgia Witt at Tucker Gardner for her outstanding service. She showed professionalism, expertise, and sincere concern for my family's requirements as a tenant from the first time we met. β¦
Lai Β· 16 September 2025
Agent replied Β· 9 October 2025
Thank you so much for your kind words and recognition of Georgia's exceptional service! We are thrilled to hear that she exceeded your expectations and provided top-notch support throughout the entire process. We are lucky to have her on our team and appreciate your endorsement. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI had a wonderful experience with Tucker Gardener. Thanks to Manjula, I was able to get a beautiful three-room bedroom house that perfectly fits my needs. He was supportive, professional, and made the entire process smooth and stress-free. β¦
Anuruddha Β· 16 September 2025
Agent replied Β· 23 September 2025
Thank you so much for your kind words! We are thrilled to hear that you had a wonderful experience with Tucker Gardener and that Manjula provided exceptional service. It means a lot to us that you appreciate our dedication and effort. Thank β¦ More
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5/5
GoogleHad a very smooth move in. Mr. Manjula was really helpful and kind throughout the process.
Jismon Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you for sharing your positive experience with us! We are thrilled to hear that Manjula provided exceptional service during your move-in process. We take pride in providing a smooth and stress-free experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThank you so much to Manjula & Georgia for their assistance with my property search. Excellent service!
Lily Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for taking the time to leave such a kind review! We are thrilled to hear that Manjula & Georgia provided excellent service during your property search. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleCambridge Tucker Gardner is an exceptionally professional and reliable estate agency that helped me successfully find a home and settle into my new place. Miss Libby Willis, my agent, was incredibly professional, efficient, and warm-hearted. She resolved a series of issues for me in a very short amount of time, demonstrating both expertise and dedication. Thanks to her efforts, I was able to find my first home in Cambridge smoothly. I highly recommend this company and their outstanding team to anyone looking for a pleasant renting experience.
Nic Β· 29 October 2025
Agent replied Β· 12 November 2025
Thank you for your kind words! We are delighted to have provided you with an exceptional and hassle-free renting experience. Our team takes great pride in their professionalism and dedication to our customers. We greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleWe have moved quite a lot and have dealt with several estate agents over the last 10 years. Tucker Gardner are by far and away the worst. They are the absolute pits. They cannot do even the most basic things properly. Literally nothing. Every interaction we had with them throughout our tenancy was needlessly painful. The have a completely rotten culture and are a truly terrible company. AVOID AT ALL COSTS.
Update - unsurprisingly trying to get our deposit back from Tucker Gardner has been a nightmare. NEVER EVER MOVE INTO A PROPERTY MANAGED BY TUCKER GARDNER.
Life is too short.
John Β· 21 October 2023
Agent replied Β· 17 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleI was initially sceptical about this agency after reading the reviews. However, my experience with TG Cambridge was mostly positive. In the beginning, there were some minor problems, such as the wrong keys from some doors were provided, and the apartment was not perfectly cleaned. However, the issues were mostly resolved in a matter of days. Megan and Millie were particularly helpful and very polite throughout the process. The welcome pack for the tenants was a nice surprise. Billie, the property manager, was very helpful with the issues I had during my tenancy. I moved out two months ago, and the move out process was quite smooth as well. The terminations team were flexible and quick to slightly extend my tenancy twice, the viewings were organised in the convenient for me time and the property was inspected quickly after the vacation, with the whole deposit returned. Having had experience with two other agencies in Cambridge, this one was rather smooth.
Olesya Β· 21 September 2023
Agent replied Β· 17 June 2024
Many thanks for the fantastic 5* review and thank you for your kind words. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI have sold my house via Tucker Gardner Cambridge office and I have to say itβs been a pleasure to work with all of the people I have dealt with there. They have all been very professional, efficient, effective and helpful. In particular, Lee kept me informed about the offers, the statuses and all developments. I would definitely recommend using Tucker Gardner for your salesπ
Linda Β· 27 July 2024
Agent replied Β· 24 August 2024
Thank you Linda for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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1/5
GoogleI instructed Tucker Gardner to sell my flat in Cambridge. Unfortunately, the experience has been very disappointing. Communication was poor throughout, updates were infrequent, usually only when I chased, and there was very little proactive feedback about enquiries or viewings.
After a month on the market with no progress and no clear explanation of why a sale wasnβt achieved, Iβve now had to put the property back on the rental market. I expected better professionalism and visibility from an established agent, and this fell short.
Stefano Β· 2 September 2025
Agent replied Β· 23 September 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
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1/5
GoogleThis is the worst letting agency I have ever come across in the UK. They only know how to lie and shift responsibility. The damn landlord has owed me money for almost six months, and Iβve made countless phone calls and driven back and forth, wasting an enormous amount of time and energy.
Iβve spoken to many of their staff, but they just keep passing the buck and ignoring my requests, hiding behind polite words while doing nothing. Even the smallest matter can take them weeks, until you are forced to lose your temper. Once they receive their money, they stop taking responsibility for you. It is an absolute disgrace.
Whatβs even more ridiculous is that their inspector offered me Β£100 as compensation, this doesnβt even cover my parking fees over the past six months. I donβt need that small amount of money; I just want more people to know not to use this terrible agency.
As a local in the UK, Iβve already been treated this badly, I canβt even imagine how impossible it would be for an international student to deal with them.
Chao Β· 2 September 2025
Agent replied Β· 23 September 2025
Hello and thank you for taking the time to leave a rating. Iβm sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleCould not be more thankful for our agent Richard Elby in helping us find a place to call home. We almost gave up after dealing with multiple letting agencies that resulted in continuous let downs. Richard was the first (and only) agent to treat us like clients by providing a personalized experience to include recommendations and notifying us with immediate listings that fit our needs. I am confident that we would not have found a place without him. Thanks Richard!
Haleigh Β· 18 June 2023
Agent replied Β· 17 June 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
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5/5
GoogleI want to use this medium to thank and appreciate the staff and management of Tucker Gardner Sales and Letting Agents Cambridge especially Rebika Hye for their effort in aiding me get an apartment in Cambridge. I have had several viewings with other agents but the day I went for viewing with Tucker Gardner, I knew I was gonna get the accommodation. Their follow up calls and emails during and after the documentation period made the elusive task of getting an accommodation easy. I highly recommend them to you now and in the future. cheerz!
Scholar Β· 18 June 2023
Agent replied Β· 17 June 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleTucker Gardner Lettings is probably the best and most professional letting agent in Cambridge. I recently rented a house through a lettings negotiator at Tucker named Manjula Kanakaratne. I was so lucky to meet him as he was extremely supportive from the start when he showed the property virtually to when he communicated about contracts and finally handed over the property after thorough inspections and repairs. Before meeting them, I talked to almost all other letting agents in Cambridge and sadly they were not responsive and the process was hard as I was moving with family. But goodness me, Tucker is absolutely at another level compared to other agents. I would highly recommend them and specially Manjula who is such a lovely person to work with.
Kasun Β· 18 June 2023
Agent replied Β· 17 June 2024
Thank you for your superb 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
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4/5
GoogleAfter a slightly shakey start, when communication could have been better, I was very pleased with the service of Tucker Gardner in the sale of my property. I was particularly impressed that Niall went far above and beyond by driving to Manchester from Cambridge to deliver papers which were lost in the post and I felt Ben, in particular, was very good at keeping me updated. There were points when it felt as if the chain might collapse but the combined efforts of Tucker Gardner, my solicitor and the estate agents the other end, have led to me having moved successfully.
Sue Β· 18 June 2023
Agent replied Β· 17 June 2024
Thank you for your lovely review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI rented an apartment at Tucker Gardner and it was a great experience. This is my first time renting an apartment in Cambridge. I really want to give a special thanks to Manjula Kanakaratne and the property manager, Billie White-Fensom. They are really caring. They helped me solve a lot of problems.
When I was overseas, Manjula Kanakaratne made everything very easy and much less stressful than it should be. When I emailed him, he responded very quickly. If he needs my reply urgently, he will take the initiative to call me.
When I moved in, Billie White-Fensom helped me with many problems; her service was very professional, efficient and caring. She reads my email inquiry carefully and responds promptly.
The Tucker Gardner service team also provides comprehensive management services, which makes my life easier.
I highly recommend Tucker Gardner, Manjula Kanakaratne and Billie White-Fensom. They will be my first choice for house hunting in the future, and I am very lucky to have met them.
Erin Β· 18 June 2023
Agent replied Β· 17 June 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
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5/5
GoogleRecently i have checkout from one of property through Tucker gardener after my one and half year stay. Though it take longer to return deposit, it was refunded max. I would like to specially thanks to Heather Wood & billie white fensom for hassle free experience and all support during my stay.
I would like to strongly recommend tucker gardner.
Thanks team, keep up the good work. We all very thankful for your support.
Swapnil Β· 22 August 2023
Agent replied Β· 17 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWonderful Ms. Georgia was professional, reliable and incredibly helpful!
Jessie Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! We are delighted that you had a wonderful experience with Ms. Georgia. It's our goal to provide professional and reliable service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleTucker Gardner have been an exceptional help and pleasure to work with. And this has all been thanks to our brilliant agent Georgia Witt who has stayed professional and helped us every step of the way through the whole process relieving a load of stress for my partner and I. It has been an absolute pleasure working with Georgia and I would recommend her to anyone without second thought.
Joshua Β· 29 October 2025
Agent replied Β· 12 November 2025
Thank you for your kind words! We are thrilled to hear that Georgia provided exceptional service and relieved the stress of the process for you and your partner. We will definitely pass along your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
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4/5
GoogleLisa and team have been incredibly helpful and are working hard to get us our first house. Highly recommend π
Will change it to 5 stars when we've found a property (only been 1 week and already got us in to see a house) β¦
Alice Β· 16 January 2025
Agent replied Β· 23 January 2025
Hello Alice,
Thank you for your kind words about Lisa and the team. We're thrilled to hear that they've been helpful in your journey to find your first house. We look forward to assisting you further and hope to earn that 5* rating soon!
Best regards, Lucy, Customer Relations Team
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5/5
GoogleEmily Meadows at Tucker Gardner in Cambridge was an absolute pleasure to work with! She was incredibly knowledgeable, professional, and always went the extra mile to ensure a smooth process. Her communication was clear and timely, making the entire experience stress-free. Highly recommend Emily for anyone looking for a top-notch sales negotiator
Rohallah Β· 10 August 2024
Agent replied Β· 24 August 2024
Many thanks Rohallah for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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1/5
GoogleAbsolute joke of a company. Called 3 times in one day, with the people working there promising to call me, and send me and application. Neither happened. Called the next day, and was told that the last viewings for the property were that day, and the landlord required a meet (online meetings were apparently not an option, during a pandemic). There is no way for me to get there in time, and that crucial piece of information was never given the day before.
Effectively lost my chance to get the place I wanted due to the incompetence and poor communication from Tucker Gardner.NegativeResponsiveness, Quality, Professionalism
Will Β· 18 June 2022
Agent replied Β· 17 June 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleExcellent Service and highly recommended.
Emily Meadows was particularly noteworthy in her interactions and follow through in the purchase process.
Deepak Β· 2 September 2025
Agent replied Β· 23 September 2025
Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our team, especially Emily. She is truly dedicated to providing top-notch service to our customers. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI got a dream one-bed house near the train station thanks to Tucker Gardner :)
Georgia was super responsive, professional and helpful from the beginning til the end of the process. She even assisted me while on leave which I am super appreciated. I have already recommended Tucker Gardner for my friends.
Mimy Β· 8 August 2025
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5/5
GoogleEmily Meadows is a very helpful person and she is great to work with. She is responsive, courteous and was able to quickly help me secure an exclusive viewing, ending in a successful offer for a property purchase. Thank you very much for the excellent service
Earth Β· 3 August 2024
Agent replied Β· 24 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.