Tucker Gardner Cambridge reviews

★★★★★ 4/5

Google

After a slightly shakey start, when communication could have been better, I was very pleased with the service of Tucker Gardner in the sale of my property. I was particularly impressed that Niall went far above and beyond by driving to Manchester from Cambridge to deliver papers which were lost in the post and I felt Ben, in particular, was very good at keeping me updated. There were points when it felt as if the chain might collapse but the combined efforts of Tucker Gardner, my solicitor and the estate agents the other end, have led to me having moved successfully.

Sue · 18 June 2023

★★★★★ 5/5

Google

I rented an apartment at Tucker Gardner and it was a great experience. This is my first time renting an apartment in Cambridge. I really want to give a special thanks to Manjula Kanakaratne and the property manager, Billie White-Fensom. They are really caring. They helped me solve a lot of problems. When I was overseas, Manjula Kanakaratne made everything very easy and much less stressful than it should be. When I emailed him, he responded very quickly. If he needs my reply urgently, he will take the initiative to call me. When I moved in, Billie White-Fensom helped me with many problems; her service was very professional, efficient and caring. She reads my email inquiry carefully and responds promptly. The Tucker Gardner service team also provides comprehensive management services, which makes my life easier. I highly recommend Tucker Gardner, Manjula Kanakaratne and Billie White-Fensom. They will be my first choice for house hunting in the future, and I am very lucky to have met them.

Erin · 18 June 2023

★★★★★ 5/5

Google

Recently i have checkout from one of property through Tucker gardener after my one and half year stay. Though it take longer to return deposit, it was refunded max. I would like to specially thanks to Heather Wood & billie white fensom for hassle free experience and all support during my stay. I would like to strongly recommend tucker gardner. Thanks team, keep up the good work. We all very thankful for your support.

Swapnil · 22 August 2023

★★★★★ 5/5

Google

Wonderful Ms. Georgia was professional, reliable and incredibly helpful!

Jessie · 16 February 2026

★★★★★ 5/5

Google

Tucker Gardner have been an exceptional help and pleasure to work with. And this has all been thanks to our brilliant agent Georgia Witt who has stayed professional and helped us every step of the way through the whole process relieving a load of stress for my partner and I. It has been an absolute pleasure working with Georgia and I would recommend her to anyone without second thought.

Joshua · 29 October 2025

★★★★★ 1/5

Google

Didn’t answer enquiries. Eventually arranged a viewing by phone which they didn’t show up for. Get a grip, people have busy lives so do what you said you would Tucker Gardner. Avoid.

Ben · 12 August 2026

★★★★★ 4/5

Google

Lisa and team have been incredibly helpful and are working hard to get us our first house. Highly recommend 👌 Will change it to 5 stars when we've found a property (only been 1 week and already got us in to see a house) …

Alice · 16 January 2025

★★★★★ 5/5

Google

Had a good experience setting up a new tenancy with Georgia - everything was set smoothly, with a good timeline and updates throughout the process.

Giedre · 12 September 2026

★★★★★ 5/5

Google

Emily Meadows at Tucker Gardner in Cambridge was an absolute pleasure to work with! She was incredibly knowledgeable, professional, and always went the extra mile to ensure a smooth process. Her communication was clear and timely, making the entire experience stress-free. Highly recommend Emily for anyone looking for a top-notch sales negotiator

Rohallah · 10 August 2024

★★★★★ 1/5

Google

Absolute joke of a company. Called 3 times in one day, with the people working there promising to call me, and send me and application. Neither happened. Called the next day, and was told that the last viewings for the property were that day, and the landlord required a meet (online meetings were apparently not an option, during a pandemic). There is no way for me to get there in time, and that crucial piece of information was never given the day before. Effectively lost my chance to get the place I wanted due to the incompetence and poor communication from Tucker Gardner.NegativeResponsiveness, Quality, Professionalism

Will · 18 June 2022

★★★★★ 5/5

Google

Excellent Service and highly recommended. Emily Meadows was particularly noteworthy in her interactions and follow through in the purchase process.

Deepak · 2 September 2025

★★★★★ 5/5

Google

Manjula kanakaratne showed us a property and he was very knowledgable about it and gave us specific details about the property

Mihisara · 12 September 2026

★★★★★ 5/5

Google

I got a dream one-bed house near the train station thanks to Tucker Gardner :) Georgia was super responsive, professional and helpful from the beginning til the end of the process. She even assisted me while on leave which I am super appreciated. I have already recommended Tucker Gardner for my friends.

Mimy · 8 August 2025

★★★★★ 5/5

Google

Manjula kanakaratne showed us a property and he was knowledgeable about it and he had good customer service

Ayaan · 12 September 2026

★★★★★ 5/5

Google

Emily Meadows is a very helpful person and she is great to work with. She is responsive, courteous and was able to quickly help me secure an exclusive viewing, ending in a successful offer for a property purchase. Thank you very much for the excellent service

Earth · 3 August 2024

★★★★★ 1/5

Google

DON'T SELL YOUR PROPERTY THROUGH Tucker Garner! UNPROFESSIONAL and NON-RESPONSIVE! Here's my experience as a potential buyer: - The phone number provided in the property ad leads to a voicemail that loops and never connects you to the estate agents. - We've made an offer for a property. Absolutely no update on their side despite promises to get back to us. When we called, there were no excuses, just 'George is a very busy guy' and 'There you go, we've just updated you'. As a result of their attitude, they'll probably lose a potential buyer. So think twice before selling with them, as most likely you will have fewer offers and thus a lower price for your property.

Rares-Mihai · 18 June 2021

★★★★★ 1/5

Google

If you're browsing through the reviews for this company, a couple of trends appear to become clear (read: apparent callousness and mistreatment of foreigners). Tucker Gardner is an exploitative company, even in terms of real estate agencies (let that sink in). For my partner and I, the trouble unfortunately did not start with the deposit, although that was the most significant. The first red flags came up when they misspelled my surname on the contract not once, not twice, but three times. They had it in writing, of course, handwritten and typed, but it is just too hard to bother with legal documents and foreigners who you suspect will "go back to their own country" anyway. Be careful with this, as any dispute you raise or legal claims you make rely on your contract. A "difficult" (read: not Anglo Saxon) name may prove to be just too difficult, and they will try and push through a contract with a legally non-existent person. Additionally, if you let with Tucker Gardner and your boiler breaks in autumn or winter, do not expect understanding, easy or clear communication, or for your complaint to be taken seriously. Maintenance is not something they are interested in. It will take multiple emails and phone calls per day, and ultimately I was faced with such rudeness over the phone that I was reduced to tears. It took weeks for the repair. This is not out of line for Tucker Gardner. Tucker Gardner seems to believe that as foreign letters, and students to boot, we did not understand our legal rights, regarding having warm water or the contact details for our landlady for instance. Reminding them, in almost every correspondence, that we are indeed aware of our rights and their obligations interestingly achieves nothing. They shrug it off and never address what you've said. It is almost impressive, the amount of sheer apathy, the lack of empathy. Our property manager changed, without notifying us, more times than I can recount. After moving out, we were put in contact with different person who appeared to be left in the dark about the situation every single time. I can't see this as anything other than a stalling tactic to wear you down so you'll give in to their unfounded claims and demands eventually. It makes communication more than cumbersome, more than exhausting. You will have to fight them every step of the way, and contact them multiple times a day if you want anything done at all. Legal threats help too. The real problem comes with the deposit of course, and this will never stop confusing me. As your deposit is protected in a 3rd party scheme (make sure you know where, and keep track of all of your correspondence with Tucker Gardner, legal or not), they do not have it, it is not theirs. Yet they will not return it to you. As mentioned in previous reviews, Tucker Gardner will come up with bogus claims (the carpet appears to be a popular one that we too had to deal with) to try and steal your money from you. ALWAYS get a professional cleaner for moving, and keep the receipt so you can get rid of those claims quickly. Getting rid of those claims quickly is no guarantee of getting your money back, however. It took us a shameful 8 months and an official dispute. My advice? Raise the dispute as soon as you legally can. Don't give them an inch. That letting agencies are exploitative companies is no surprise, and that they prey on vulnerable people like foreign students isn't either. Having lived in the UK for several years however, I can say that I have never been treated as poorly by any letting agency, or company, or person, either in the UK or elsewhere before. Let me finish with some practical advice if you are considering renting from them: 1) keep digital copies of your contract, check-in and check-out report, and all correspondence with Tucker Gardner in the cloud so you have backing for any dispute 2) hire a professional cleaning company when you move out, take pictures, and keep the receipt in the cloud also 3) save up enough money that you do not rely on the deposit for your next move 4) start disputes earlyNegativeResponsiveness, Quality, Professionalism

Little · 18 June 2021

★★★★★ 1/5

Google

Manjula and Vinnie were brilliant as we tried to find a property and made sure to help us every step of the process. Thank you to both. However, I'm a current tenant undergoing a formal complaint process to be reimbursed for an expense Tucker Gardner asked me to pay for when moving in, as they didn't have a chance to sort it prior to move in day. I was assured it would be reimbursed promptly by the property manager. It's now been almost 3 months and no refund in sight. I reckon I must have called the property manager about 20 times at different days and times and no one has ever picked up their phone or returned my call. Multiple emails ignored. Never an apology. If you're a landlord considering Tucker Gardner to manage your property, bear in mind the complete disregard they have for tenants. Edit: this has now been resolved.

Sara · 18 June 2021

★★★★★ 5/5

Google

I got a comfortable and stress free experience to rent a studio with Tucker Gardner. Manjula Kanakaratne is really a good negotiator. He helped me a lot when I finding the studio and was positively during contract update. And he replied me very soon when I sent him email. He is a kind and friendly person and is very polite. Will highly recommend!

Wanqing · 18 June 2023

★★★★★ 5/5

Google

Lovely experience - very quick responses and nice all round - thank you to Libby!

Madi · 16 August 2025

★★★★★ 5/5

Google

Thank you tucker gardner for helping us to find a new place. We were struggling for over two months and finally found a place to live. We were lucky to meet and contact Mr. Manjula who helped us all through out during the period of finding this new place. He promised a date and he ensured that everything is done and we move in on that said date. It was remarkable and pretty much appreciated. Thank you Mr. Manjula & thank you Tucker gardner.

Dumith · 16 January 2025

★★★★★ 5/5

Google

Huge thanks to Libby for finding me the perfect place to live.

Emma · 9 September 2025

★★★★★ 5/5

Google

I can't believe how smooth the whole process was with Tucker Gardner! From finding the perfect property to booking a viewing, navigating the paperwork, and finally getting the keys, it was seamless. The team was incredibly professional, friendly, and always proactive. A huge shout-out to Jenna, who oversaw everything with such care and attention to detail. She’s continued to be super helpful as I settle into my new place, making the whole experience stress-free. Big thanks to everyone at Tucker Gardner for making this process so easy and enjoyable!

Marius · 18 December 2024

★★★★★ 5/5

Google

Fantastic branch! Emily is a great valuer, highly recommend working with them.

Ben · 16 August 2025