Tucker Gardner Cambridge reviews

★★★★★ 1/5

Google

Landlords, save yourselves the stress and financial loss: look elsewhere!!! My experience with TuckerGardner has been a masterclass in property management failure at every level, from junior staff to senior management: *Operational Negligence:* Checkouts were poorly executed and incomplete, leaving me to deal with unresolved issues leading to urgent repairs that had to be carried out long after the previous tenancy ended, with no funds left aside to cover them. *Zero Communication:* Simple emails went unanswered for weeks at a time. I had to constantly chase them for basic updates that should have been provided proactively. **Shockingly, it was only when I threatened to escalate the matter to the Property Ombudsman that I finally received a response.** *Exorbitant Costs:* Their fees are unjustified compared to the "service delivered". I have since moved to a local agent for a management fee that is nearly 40% lower. The lack of accountability and technical follow-up is unacceptable for a "premium" agency. Do not trust them with your property!!!

Toto · 16 March 2026

★★★★★ 1/5

Google

From beginning to end, our experience with Tucker Gardner was awful, to say the least. Everything appeared fine initially, but once they had secured our business, the level of service dropped significantly and never recovered. We dealt mainly with Emily and Matt, at the Cambridge office, and the process was plagued by delays, errors, and a general lack of care. Incorrect and missing information about our property appeared on their website and on portals such as Rightmove, and it took months to get these basic issues corrected. There was also a clear lack of experience and understanding of the local market. The property eventually sold, but not thanks to their efforts, the buyer was introduced by a third party due to their own interest in the property. From offer accepted through to exchange, Tucker Gardner were virtually absent and showed no interest in proactively pushing the sale towards completion. Before completion, I repeatedly tried to contact the branch manager, Francis P. He was never available when I called the branch, and despite emailing him directly to formally complain about the atrocious service we had received, I never received a response. This strongly suggests that the issues start from the top. This is one of the most expensive agencies locally, yet the service provided was anything but premium. Do not trust them if you are trying to sell your home. Everything will seem fine until they have your business, then they stop caring.

Marisol · 22 December 2025

★★★★★ 5/5

Google

I had an outstanding experience with Tucker Gardner while working with their brilliant Letting Negotiator Summer Bignell during my recent house-renting process. From start to finish, Summer was incredibly helpful, responsive, and professional. She guided me through every step with clarity and made what is often a stressful process feel smooth and straightforward. I should also mention that Tucker Gardner used a system called Keysafe for credit and reference checks, and the whole process was remarkably quick, efficient, and completely stress-free. When I viewed the property I was interested in, it was very clean and in great condition. I’m genuinely grateful to Summer, and would highly recommend Tucker Gardner to anyone looking for a hassle-free renting experience. Outstanding service!

Alewo · 3 December 2025

★★★★★ 1/5

Google

My experience with Tucker Gardner has been extremely disappointing. What should have been a simple key collection turned into a two-hour fiasco filled with confusion, stress, and costly inconvenience. Georgia Witt was my assigned representative and was ironically not in office the day I was scheduled to move in. When I arrived to pick up my keys, there was confusion over whether I could pay rent by debit card, even though this had already been confirmed with Georgia the day prior. Once that was finally resolved, I was then told the property had never had an EPC inspection, which legally prevented me from moving in. After a scramble to arrange an inspector that same day, I was left waiting and walking back and forth between the office and property because of mishandled keys. Even the inspector himself acknowledged that serious errors had been made. Because of these mistakes, I was forced to extend my hotel stay and pay for another night out of pocket. On top of that, I received no clear explanation about basic matters such as trash collection, Wi-Fi setup, or even how to properly lock the property. Nothing about this handover was professional or organized. The staff on site did what they could to fix the problems, but these issues should never have happened in the first place. I also do not appreciate the staffs unwillingness to share their managers information. Accountability is key in these situations. I will also be reporting this experience to the U.S. Air Force Housing Office so others are aware of the poor service. IF YOU ARE USAF STAY FAR FAR AWAY.

Skye · 9 September 2025

★★★★★ 5/5

Google

I’ve recently signed an AST to move into a property in Cambridge through Tucker & Gardner, and I’ve been dealing with Georgia throughout the process. She has been absolutely brilliant, always responsive, supportive, and a real pleasure to deal with. Georgia made the whole experience smooth and stress-free, and I really appreciate her professionalism and friendly approach. Highly recommend!

Diana · 3 December 2025

★★★★★ 5/5

Google

Ihad agreat experience with Turcker Gardner Cambridge,thanks to Georgia Witt.The whole letting process was smooth and Fast.Georgia Witt was very professional and took care of all arrangements quickly and efficiently making everything easy and smooth,I would always recommend my Friends to Turcker for lettings Thank you

Sharon · 16 February 2026

★★★★★ 5/5

Google

BIG!! BIG!! Thank you to Henry over the last 7 days , for helping me look for a new place , I can’t thank him enough …. Wishing you well in the future young sir . …

Everyday · 11 April 2026

★★★★★ 5/5

Google

I rented a flat through Tucker Gardner and the experience was very smooth and quick. During the process Summer Bignell was very helpful, professional and kept me in the loop at all times. All the questions and doubts were answered quickly. I definitely will recommend going through the renting process with them.

Franyell · 3 December 2025

★★★★★ 4/5

Google

I recently inherited a flat and the tenant recently moved out so this was my first time dealing with many new things in order to get a new tenant in it. There were a number of issues which needed resolving including some maintenance work etc. I dealt with Richard and more usually Summer B. I had lots of questions as this was my first time and there were issues around ownership changes etc. Summer B was always extremely helpful. She was very pleasant to deal with. Really cracked on with everything as instructed and very proactive in trying to progress some of the more tricky issues. She always sounded bright and cheery, made it sound like nothing was too much trouble, and was very good at communicating. Exactly the sort of person I like dealing with. Thank you Summer for all your help in guiding me through the process.

Kate · 9 January 2025

★★★★★ 5/5

Google

Georgia was very helpful and attentive in helping me let my property. She promptly responded to emails answering my questions, or going and finding the answers if she didn’t know them. Very kind and pleasant to work with

Scott · 16 March 2026

★★★★★ 5/5

Google

Just gone through the process of starting to rent through Tucker Gardner and it has been so easy. Jenna gave a great tour of the property, as well as being very informative and friendly during said tour and collecting the keys. Lucinda was also fantastic with a speedy turnaround and answering any questions I had about the paperwork/tasks I needed to complete, making it a much more pleasant experience. Helpful and friendly staff during what is normally a stressful process, can't ask for more!

Tom · 18 December 2024

★★★★★ 5/5

Google

I wanted to say a massive thank you to Jenna and the team at Tucker and Gardner for all their support to make the process of moving into my new flat so seamless and stress free! Jenna has been so friendly and helpful, and has always been so quick to respond to any questions I had. I knew I was in safe hands with Jenna helping me through this process, and this is something that has meant a huge amount to me, so thank you very much I really appreciate it!! Wishing you all a very happy Christmas.

Rachel · 18 December 2024

★★★★★ 5/5

Google

I had the absolute pleasure of working with Emily (and Lisa) as my sales negotiator during the process of purchasing a home, and I can confidently say she is the best negotiator I've ever met. Emily is incredibly dedicated, enthusiastic, and an excellent communicator. She has a deep sense of empathy, and after carefully analyzing my needs, she recommended homes that were perfectly suited to me. I was truly touched by this, as it felt like she was really standing in my shoes, doing her best to find the most suitable property for me. In the end, she helped me secure the offer on my dream home! Everything was beyond amazing. Thank you, Emily, you're an absolutely outstanding negotiator. Wishing you all the best in your career!

Shirley · 9 October 2024

★★★★★ 5/5

Google

Tucker Gardner have been a great to work with and a real big help to me and my partner, especially Georgia Witt who has been a great help and made the whole process stress free. Couldn’t recommend Georgia enough to anyone going through this whole process.

Amanda · 5 November 2025

★★★★★ 5/5

Google

Emily was so delightful and helpful I’m very happy with the customer services I received from her. She was so kind and willing to help and has a warm friendly attitude this is particularly important when with an estate agent. Thank you for your help Emily.

Mona · 22 October 2025

★★★★★ 5/5

Google

I want to express my heartfelt gratitude and praise for Harry Bennett's exceptional support in securing the letting of 118 High Street, Cambridge. Harry is an outstanding individual who exemplifies honesty, integrity, and dedication. His guidance and expertise were invaluable throughout the process, making it seamless and stress-free. His supportive nature and willingness to go above and beyond made a significant difference. I highly recommend Harry to anyone seeking a reliable and trustworthy partner in property letting. Thank you, Harry, for your outstanding service! Michael Elebiyo

Joy · 12 August 2024

★★★★★ 5/5

Google

I am so happy to write this review for Tucker gardener, to arrange a rental property for us. A huge thanks to Lucinda. She is a ⭐️. She made sure that every single bit goes well. She made it so simple and easy, perfect with paperwork and communication. I would definitely recommend Lucinda for anyone who are looking for a smooth journey to get a rental property.

Amala · 16 January 2025

★★★★★ 5/5

Google

I was fortunate to have T&G manage my recent tenancy move from Cambridge to Girton in November. I was especially impressed by Lucinda Johnston, who has been my contact throughout the long and arduous process. Lucinda was always quick to respond, very well informed and efficient, highly professional, and patient as well when at times that was needed. I could recommend T&G and their Lettings Team high enough. Thank you!

Demosthenes · 3 December 2024

★★★★★ 5/5

Google

As a client letting a house and retaining Tucker Gardner as managing agents I am very pleased with the service I have received. Everybody has been efficient and helpful and there has been timely action on any maintenance issues that arose. Thank you Patriza, Lucinda, Libby and Richard.

Glynis · 16 August 2025

★★★★★ 1/5

Google

Had this agency for 1.5ish years and honestly, can't say I'd recommend them to anyone. Right from the get-go, it felt like trouble was brewing. But hey, when you're desperate for a somewhat affordable spot in Cambridge, you kinda just roll with it, right? Getting them to send over the tenancy agreement was like pulling teeth, and don't even get me started on trying to get anything changed. It always felt like they were doing me a massive favor, not like I was a customer or anything. There was this one time they scheduled an inspection two weeks out. I took the day off work and everything, but guess what? They claimed they forgot to add it to the calendar. Said they'd reschedule, but I never heard back. And oh, the deposit saga when I moved out? A masterpiece. Took forever to get any sort of update, with them always saying they're waiting on the landlord. Ended up having to go through the hassle of raising a dispute, and luckily, I got my full deposit back, three whole months later. Finding a decent agency in Cambridge is tough, but it feels like there’s zero push for Tucker Gardner to step up their game. If you end up having to deal with them, good luck, you're gonna need it.

Deborah · 18 April 2024

★★★★★ 1/5

Google

I am extremely disappointed with the level of service I received regarding my home valuation appointment scheduled for 1:30 pm today. This appointment was booked two weeks in advance, and despite receiving three reminders today, no one attended. I was not contacted beforehand to inform me of any issue. I took a day off work specifically for this appointment, which was completely wasted. When I contacted your office, staff were unable to tell me where the agent was. I was later informed that the person due to attend was in a management meeting. This information should have been communicated to me in advance. Failing to notify a client of a cancellation is unacceptable and highly unprofessional. This experience shows a serious lack of organisation, communication, and respect for clients’ time. It has left me with no confidence in your reliability or suitability to handle my business. I expect a formal apology and an explanation of how this will be addressed.

Anil · 18 December 2025

★★★★★ 5/5

Google

This review is mainly for Megan Minet as she helped in getting the house at the beginning. while moving out, I was transferred to another agent in Tucker Gardner who made it chaotic as hell for about 3 weeks or more, with no solution whatsoever. I called to speak to someone else as I wasn’t getting the help needed. Megan Minet was kind enough to pick the case up and got everything sorted in a week. Megan was very helpful and made everything easy. Thank you Megan, your customer relation/service is 100%.

Akinrinade · 19 March 2024

★★★★★ 5/5

Google

I am thrilled to share my wonderful experience working with Manjula Kanakaratne at Tucker Gardner. From the moment I enlisted their services to find a rental property, Manjula exhibited the utmost professionalism and dedication. Manjula's expertise ensured that every step of the process, from accounts to form filling, was executed seamlessly, alleviating any stress or confusion on my end. His attention to detail and efficiency were remarkable, making the entire journey a breeze. What truly stood out to me was Manjula's unwavering support and commitment to ensuring my satisfaction. He promptly addressed any concerns and provided valuable guidance, making me feel confident in my decisions. Now that I am comfortably settled into my new home, I can confidently say that Manjula's assistance was instrumental in achieving this. I wholeheartedly recommend Manjula Kanakaratne and Tucker Gardner to anyone seeking a top-notch home renting experience. Thank you, Manjula, for your exceptional service!

Nisasnsala · 19 March 2024

★★★★★ 5/5

Google

This review is in regards to a very kind young gentleman called Harry. I have never been to a letting company before and so I was feeling on edge. Harry was able to provide me the answers I was looking for as well as going above and beyond to finding me other fitting properties. He kept within my price range and kept me as local as possible. He was very kind and I felt very supported through the process. Thank you again!

Tamara · 19 March 2024