Tucker Gardner Cambridge reviews

★★★★★ 1/5

Google

PLEASE SELL THROUGH SOMEONE ELSE NOT THEM, I am a buyer and I just can’t get a viewing appointment! It is impossible to reach them, no one picks up the phone, no one answers e-mails, I have reached a live person over the phone after million attempts, asked for a viewing, they couldn’t arrange one over the phone and give a potential time day slot as ALL THE OTHER AGENCIES DO, they promised to call back and never did, there is another properties I would potentially want to buy, but I can’t even book a viewingNegativeResponsiveness, Quality, Professionalism, Value

Irina · 18 June 2021

★★★★★ 1/5

Google

If I could write a review with 0 star I would. Honestly worse costumer service experience ever! Booked a viewing for today and when I got to the address of the property there was nobody there, so I called the costumer team and asked about my viewing appointment and they just hang up on my face. So I called a second time and they told me that it was a mistake, that there was no viewing scheduled but I have the email from 'Vinnie' confirming the appointment. And the worse part is that while someone was apologising on the phone I could hear the other team members talking about me and laughing in the back ground, so unprofessional and so rude! PLEASE AVOID THIS COMPANY!!

Leticia · 18 June 2021

★★★★★ 5/5

Google

I have recently rented property maintained by TG, my move went very smoothly, Thanks to the negotiator Mr. Vinne from the branch. Who helped us with every step until my move is complete. I appreciate the very prompt support I received in helping me with my move. I have to mention there were some repairs I thought I would report while settling in the property, to me surprise TG already arranged as part of their inspection output. Well done!PositiveResponsiveness, Professionalism

Srimallikarthik · 18 June 2021

★★★★★ 5/5

Google

Mr. Manjula was very helpful and kind during the viewing . I needed to move in the house in very short time and Mr. Manjula made the whole process look easy. Everything was very smooth. Thanks!

Achilleas · 18 June 2020

★★★★★ 5/5

Google

Tuckergardner was recommended by my work colleagues and I have to say the staff were very professional and found a house which suited to my family really well. Special thanks to Manjula for all your efforts.

Ayshini · 18 June 2020

★★★★★ 5/5

Google

I've rent my second house from Tucker Gardner, I'm very happy working with them. I was worked with Manjula Kanakaratne his helpful and very polite, professional person. I would recommend to everyone working with them.

Huseyin · 18 June 2020

★★★★★ 5/5

Google

A super friendly and personal service. Jack at Tucker Gardner has the hustle that you want from an estate agent but also a great personality and kindness. Really great interactions both times we've seen houses with Jack and incredibly quick to get back to us always. 👍🏻👍🏻 …

Carmen · 18 April 2024

★★★★★ 5/5

Google

We are pleased and glad with the service that Mr Manjula has given us while we were searching for a house/accommodation. That day when you have called me to view a property was very timely as we were desperately looking for a house to rent, and it was like a very present help in need. Thank you and Kudos to you.

Aileen · 18 June 2023

★★★★★ 1/5

Google

We've been renting through Tucker Gardner for the past year and a half. We've never had issues with our property and never needed their help until now that we bought a car, and needed to find out which parking space is ours, within the communal parking lot. The agents of tucker Gardner have been very unhelpful, and keep saying that they will find out for us, but not doing so, for days in a row. As a result we keep calling them every day for 4 days now, our property manager is always away from his desk, and the rest of the agents refuse to help us or provide us with our landlords contact details so that we can sort the issue ourselves. This has caused us issues with our neighbours as we keep parking on someone else's spot, not knowing which one is allocated to us. Considering the large amount of fees we've paid to this agency, the service they provide is non existent , therefore unacceptable. I don't understand why they keep ignoring our issue. Would never go through this agency again.

Liliia · 24 October 2020

★★★★★ 5/5

Google

My experience is quite positive - I found a property near the office, and Emily Harris was very helpful, she answered all my questions in no time and helped me with my documents.

Michael · 18 June 2020

★★★★★ 5/5

Google

Emily was really really helpful to help me try find my perfect little space. Now loving my new property. If I ever needed to move again i would only go back to here

Aisha · 18 June 2020

★★★★★ 5/5

Google

Ms. Emily Meadows does a very incredible job to help! Super!

Vincent · 2 September 2025

★★★★★ 5/5

Google

All the team is very supportive and kind. I found a perfect house for me and my family without any concerns, and everything work on time. Special Thanks to Manjula and Alexandra.

Rodrigo · 18 June 2020

★★★★★ 1/5

Google

really bad services and good luck to get the deposit back and if you give back your house pay dont pay last month rent because they are not going to get back the deposit and cheaters and robbers well dress thief and deposit scan and doesnt response for for maintenance. please, do not let from tucker garner and expensive than other estate agents and when you leave the property all will feel the pain than in the begins and prepare for exist and sales staff say we dont know any thing speak to property manager and never response like sales staffs

Gowri · 18 June 2020

★★★★★ 1/5

Google

Used this agency only once - turned out it was a huge mistake. When we moved in to our rented home, everything was dirty, dusty and broken (wardrobes, tubes in the garden, washing machine, etc). The shower was also broken and we could not have shower with hot water for a month as this particular issue was not identified as 'urgent'. When moving out, we left the property in a much cleaner state that it's been when we moved in, which can be clearly seen when looking at the check-in and out inventories. Requested our deposit back several times but got no reply and when they finally replied to us, they said they wanted to make a deduction for something (the cooker) which has been in the exact same condition when we moved in (and, which is reflected on the check-in inventory). We pointed this problem out to them, for which they replied that they only have to look at the check-out inventory, which is absolutely ridiculous - what's the point of making a check-in report then? It's been a month now and our deposit is still with them. In fact, they now notified us that they wanted to deduct an extra £90 for 'admin fee'. My question is; for what...? An absolutely horrible experience with a terrible agency, DO NOT USE.

Zsofi · 18 June 2020

★★★★★ 1/5

Google

As with many of these reviews, I have had nothing but problems getting my deposit returned to me - after constantly emailing a calling about it and getting no responses back for over 2 months I ended up having to open a dispute claim with the deposit holding company. Following that I did get responses and come to an agreement on the amount to be returned (reduction for cleaning), although I am still waiting for it to actually be released - I vacated the property 07/08/2019 so basically 3 months and waiting including having to take legal action on something that should be 10 days. I won't be going through this company again **UPDATE**: I finally received my deposit on 29/11/2019, almost 4 months after I vacated the property and a month after we agreed the amount - and no actual dispute on the amount

Steve · 18 June 2020

★★★★★ 1/5

Google

Have to say they are a bit useless and the less you have to deal with them the better. Maybe 6 months after our tenancy ended we found a default from British Gas on our credit history because they failed to close account that was contractually managed by them and was supposed to be closed by them at the end of our tenancy. Took us 2 months of countless phone calls and chasing to get them to contact British Gas and remove default from our account. As other say they will also try to rip you off on every deposit penny they can so be prepared to sort out all the work yourself. Abysmal service.

Lucas · 18 June 2020

★★★★★ 1/5

Google

Average throughout the tenancy, but it took 2 months for them to return my deposit and I'm sure it was only this quick because called and emailed them near enough daily, in hopes that they'd progress it just so I'd leave them alone. Overall, if you have plenty of free time, like arguing with people and are just generally bored, getting a tenancy through Tucker Gardner may be the solution to your problems. Anyway, now I've got my money back (apart from £30 worth of overpaid rent, which I'm still awaiting the return of), here's my story. If you do have a tenancy with them and end up moving out, PLEASE do yourself a favour and check (and challenge) any bogus charges they try to make from your deposit. First, they didn't get back to me at all within the 10 days of me requesting my money back. I had to chase them repeatedly and kept getting told they are awaiting an update from the landlord. This was an agency managed property with new tenants already living there. When they did eventually get back to me, they tried to charge me £140 for an unnecessary carpet clean (checkout done by them clearly showed carpets just needed hoovering, no need for a deep clean), which they tried to back with an invoice that had an impossible date on it (17.01 - I moved out on 15.02, checkout was done on 19.02, with tenancy ending on 24.02) - felt pretty dodgy so I challenged it and the landlord graciously agreed to remove that charge after several days of, I can only assume, deep thought and contemplation. It then took them an additional 4 weeks to actually give me my money back. Honestly who knows how long it'd have taken if I wasn't so persistent as every time I called up, it would appear there's been some sort of a mess up that otherwise wouldn't have been picked up. I made a little list of all the excuses I've been given for all the delays (I've paraphrased some of these a bit) - "Maxine/Becki/Emily/Jessica/Karen/Mercedes have left/moved teams/ran away to Mallorca" or something along these lines - "I see there is a dispute open" x 4, with me confirming each time that the dispute can be closed as we'd agreed on the amount to be paid back - "it's with the finance team" x 3 - "it's with the finance team but they have a backlog of 500 deposits to return so who knows when they'll get to yours" x 2 - "I can see the dispute is still in query" x 3 - "covid" x 4 - "I'm not sure who dealt with this last time you called as there are no notes here, but I will speak with the finance team" x 2 - and a bonus one when I asked how I can raise a formal complaint about this "actually, the office email is not being checked because the office is closed due to covid" lmao Honestly, what a sh*tshow

Kasia · 18 June 2020

★★★★★ 1/5

Google

Good luck to anyone trying to get their deposit back. I've tried to call, leave messages and email now for 3 weeks and they never get back to me. I'm always the one calling and then get told the manager is not available just for him to never call me back. Same with email. Was initially told that there was some cleaning that might need to be subtracted, but it should not take this long to even just get back to me. Very, very bad customer service. Makes it feel like once you are out and not giving them money anymore they just don't care at all. Also had slow replies and just lack of care when I was with them as well, but at least they did get back to me (sometimes) then. They also had a tendency to constantly change who was the property manager without letting us know. Stay clear if you care about getting your deposit back in a reasonable time. Worst letting agency I've ever been with.

Erlend · 18 June 2020

★★★★★ 1/5

Google

We've been renting through Tucker Gardner for the past year and a half. We've never had issues with our property and never needed their help until now that we bought a car, and needed to find out which parking space is ours, within the communal parking lot. The agents of tucker Gardner have been very unhelpful, and keep saying that they will find out for us, but not doing so, for days in a row. As a result we keep calling them every day for 4 days now, our property manager is always away from his desk, and the rest of the agents refuse to help us or provide us with our landlords contact details so that we can sort the issue ourselves. This has caused us issues with our neighbours as we keep parking on someone else's spot, not knowing which one is allocated to us. Considering the large amount of fees we've paid to this agency, the service they provide is non existent , therefore unacceptable. I don't understand why they keep ignoring our issue. Would never go through this agency again.

Liliia · 18 June 2020

★★★★★ 2/5

Google

Polite staff however the lack of communication is an serious issue. I had to transfer to the UK with my current employer and after paying the holding deposit for a property let by TG i had to follow-up on several occasions with the letting agent (Emily) to change my move in date with 1 day. I was met with promises and reassurance but no real solutions or even a yes/no answer. Not the best experience. .. although we were assured that the property was cleaned, it was not, the blame being passed between the landlord and the agency so ended up finding and hiring a cleaner ourselves...

Adrian · 18 June 2020

★★★★★ 1/5

Google

Awful experience as a tenant. Very hard to get anything done with very little communication. Thankfully we didn't have much wrong with the property but it was hard work when we did. When we were trying to give our notice for moving out of the property the phone line for property managers kept going to voicemail, which would be fine if they returned the calls. After leaving 2 messages and sending multiple emails over 2 weeks I had to call the Cambridge branch manager (who was very helpful) to get anything done. Even then we didn't receive any instructions for moving out or any communication about what happens next with deposit etc. Have had much smoother experiences with other lettings agents.

Adam · 18 June 2020

★★★★★ 1/5

Google

If it was possible to give less than one star I would. I rented with Tucker Gardner for 6 months with one other housemate. The property management was lackluster: we generally had to send several reminders in order to get them to deal with maintenance issues, and we did not receive a full set of keys until 2 months into our tenancy. It took three months and several hours of phone calls for us to receive our deposit back at the end of our tenancy. This was due to the agency applying several bogus charges (which were nullified by the deposit protection scheme) and being generally non responsive to our calls and emails. I see some of the more positive reviews here have not yet had to go through the process of getting their deposit back, so if you're considering renting with Tucker Gardner, I would advise you to bear this in mind. My housemate and I have agreed never to rent with Tucker Gardner again.

Samuel · 18 June 2020

★★★★★ 1/5

Google

I made very bad experiences with this agency, avoid it if you can. For personal reasons I had to leave my contract early so it might have been a bit more communication effort than it normally is, but I had a couple of issues: - communication is really bad, most times it took several weeks and several reminders before I got a reply. - I was not informed that new tenants moved into the place and I still paid rent for a couple of days. Luckily my former neighbour told me and so I could claim the money back. - Getting back the deposit and sorting everything took almost 4 months. I have to say they were always very friendly but in my opinion they are not very good at their job.

Dan · 18 June 2020